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All 62 Thalang District hotels

Outrigger Laguna Phuket Resort & Villas

4.5 of 5 Resort   |   142/3 Moo 6, Laguna Village | Cherngtalay, Phuket 83110, Thailand
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Ranked #30 of 62 Hotels in Thalang District
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 weeks ago
Yiu L
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350 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 2 weeks ago

Big, clean, helpful staff Very relax environment I would recommend stay 1-2 days when u visit Phuket

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marckohyao, General Manager at Outrigger Laguna Phuket Resort & Villas, responded to this review

Dear Guests, Thank you for being our guests and for taking the time to share your experience for your recent stay at the Outrigger Laguna Phuket Resort & Villas. It is always a pleasure to receive compliments highlighting particular positive aspects of the hotel and staff. This is after all, one of the best guidelines to evaluate and improve our... More

Ipswich, Australia
2 reviews
5 of 5 stars Reviewed 2 weeks ago

We booked a 3 bedroom pool villa for 6 adults. It was very spacious and we didn't feel crowded. The staff at Outrigger were very accommodating and we asked for a roll-away and got it for no extra cost. When the pool level reduced by half overnight, the resort was quick to refill and we got a fruit platter as... More

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marckohyao, General Manager at Outrigger Laguna Phuket Resort & Villas, responded to this review

Dear Guests, Many thanks for choosing to stay with us at the Outrigger Laguna Phuket Resort & Villas and for taking the time to share your feedback. Our Loft and Villa complex is a hidden gem within the Laguna complex although only a short 1.5km trip by shuttle bus to the beach, the location offers security, landscaped gardens, peace and... More

2 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I stayed in a 3-bedroom pool villa in August 2014. Everything was fair at the beginning but by the time I checked out, the experience I got totally disappointed me. I called the reception and asked for late check-out for one hour, at 12:00pm, they rejected me immediately saying someone is waiting to check-in. Since my kids woke up a... More

Was this review helpful? Yes 4
marckohyao, General Manager at Outrigger Laguna Phuket Resort & Villas, responded to this review

Dear Francesca Yu, Thank you for your comments regarding your recent stay at Outrigger Laguna Phuket Resort & Villas and I would like to offer my sincere apologies for some of the shortfalls you experienced during your recent visit Your various comments have been noted and were discussed with the respective department heads. Our check-in and check out times are... More

Maastricht, The Netherlands
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Our family of three stayed at the Outrigger Laguna Phuket Resort and Villas 28 days in July and August 2014. It was actually our third time that we stayed there with the same good overall impressions. Located within the Laguna Phuket Resort area, it is a fairly large complex that consists of suites and multi-bedroom villas. We only comment here... More

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Pakenham, Australia
1 review
5 of 5 stars Reviewed 4 weeks ago

We had a lovely stay in a 3 bedroom private pool villa for my 40th birthday in May. Our two children were completely amazed we had such a massive house and pool all to ourselves- as were we! Our room and pool was neat, clean and tidy always and I even got a surprise cake delivered for my birthday. We... More

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Mengzi, China
Contributor
12 reviews 12 reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed August 19, 2014

We recently returned from a one month holiday. This part of our trip was spent with friend (6 adults + 3 kids). We had a four bedroom villa which came with a private pool. I was impressed by the gigantic size of the villa, yard, pool, and the excellent room service that seemed to come in and out without being... More

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Yunnan, China
Contributor
20 reviews 20 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed August 19, 2014

We stayed in the 4 bedroom villa for 4 nights as 3 families: 1 couple-no kids, 1 couple- one 7 yrold, and 1 couple- one toddler, one infant. We had plenty of space, nobody felt cramped or crowded. The staff provided a pack and play for the infant at no additional cost. It was already set up before we arrived.... More

Was this review helpful? Yes 1
Senior Contributor
25 reviews 25 reviews
13 hotel reviews
23 helpful votes 23 helpful votes
1 of 5 stars Reviewed August 16, 2014 via mobile

This is already our family's 4th or 5th visit to this great resort. However, this time something is not acceptable and I have to rate it terrible due to the way we were serviced. This is the 2nd day of our 10 days stay and our number of pax including the two child were given to the resort well in... More

Was this review helpful? Yes 2
marckohyao, General Manager at Outrigger Laguna Phuket Resort & Villas, responded to this review

Dear Guests, I would like to offer my sincere apologies for some of the shortfalls you experienced during your recent visit to our resort and your various comments have been noted and were discussed with the respective department heads and immediate action has been taken during your stay. As you know we are constantly striving to improve all service aspects... More

Reviewer
5 reviews 5 reviews
41 helpful votes 41 helpful votes
1 of 5 stars Reviewed August 14, 2014

This was the third year for us coming back to the same hotel, many new places with better facilities and cheaper prices have come up in that area, but my problem was that I had things being stolen from our villa and the hotel pretended to do an investigation, and when we asked for the investigation report they refused to... More

Was this review helpful? Yes 7
marckohyao, General Manager at Outrigger Laguna Phuket Resort & Villas, responded to this review

Dear Guests, Thank you for your comments regarding your recent stay and I was very disappointed as it is not representative of our service and values. This is the first time a case like this happens in our property and we have found out with the. assistance of the local police and a private security firm that 2 thieves from... More

Contributor
12 reviews 12 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 12, 2014

This is our first time travel to Phuket and the very first experience of staying in villa. Originally we booked the 2-bedroom-suite for our family of 5 but my husband and I thought the kids will enjoy more if they got to have their own pool. So we paid to have our suite upgraded to 3 Bed room villa which... More

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Additional Information about Outrigger Laguna Phuket Resort & Villas

Address: 142/3 Moo 6, Laguna Village | Cherngtalay, Phuket 83110, Thailand
Phone Number:
Location: Thailand > Phuket > Thalang District
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Outrigger Laguna Phuket Resort & Villas 4.5*
Number of rooms: 77
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Also Known As:
Outrigger Laguna Phuket Resort & Villas Hotel Thalang
Outrigger Laguna Phuket Resort And Villas
Outrigger Laguna Phuket Resort & Villas Thailand

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