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Outrigger Laguna Phuket Resort & Villas

Certificate of Excellence
4.5 of 5
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142/3 Moo 6, Laguna Village | Cherngtalay, Phuket 83110, Thailand
Outrigger Laguna Phuket Resort & Villas
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Ranked #32 of 68 Hotels in Thalang District
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 days ago
Hkvoyageur Hong Kong, China
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388 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (79)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
  • All months
    (388)
  • Mar-May only
    (89)
  • Jun-Aug only
    (104)
  • Sep-Nov only
    (89)
  • Dec-Feb only
    (106)
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Hong Kong, China
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

I bought my three young boys here and had the most fun and relaxing visit. We were upgraded at check-in to a 3 bed suite with private pool on the roof. The standard of the accommodation was excellent - spacious, well-equipped, and with lots of lovely extras such as the double shower in the master bath. We booked tours through... More 

Was this review helpful? Yes 1
marckohyao, General Manager at Outrigger Laguna Phuket Resort & Villas, responded to this review

Dear HK Voyageur, Thank you for being our guests and for taking the time to send us your feedback about your recent stay at Outrigger Laguna Phuket Resort & Villas. It is always a pleasure to receive compliments highlighting particular positive aspects of the hotel facilities and staff. This is after all, one of the best guidelines to evaluate and... More 

Johannesburg, South Africa
Reviewer
4 reviews 4 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

We visited for 2 weeks in December 2014 over New Years with our two sons, aged 6 years and 20 months along with other friends also with 2 kids of a similar age The complex is what you'd expect of a large resort. The restaurants are of a high quality although having travelled from South Africa, we preferred to eat... More 

Was this review helpful? Yes 1
marckohyao, General Manager at Outrigger Laguna Phuket Resort & Villas, responded to this review

Dear Guests, thank you for your comments which will be passed on to my GM colleague as it seems that you've stayed at our sister property, Outrigger Laguna Phuket Beach Resort. We hope you enjoyed your stay in Phuket and we look forward to welcome you back again in one of our Outrigger property Kind Regards, Marc Landgraf General Manager More 

Hong Kong, China
Senior Contributor
44 reviews 44 reviews
21 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed 1 week ago

Been staying at their 4 rooms villa for the 5th time. Excellent : Villas are situated in a very beautiful & clean lagoon area with trees and flowers everywhere. Very quiet at night and enjoyed very much our night stroll . Good privacy. Location is not directly connected to the beach but hotel arranges 2 trips of shuttle bus per... More 

Was this review helpful? Yes 4
marckohyao, General Manager at Outrigger Laguna Phuket Resort & Villas, responded to this review

Dear , Thank you for your comments regarding your recent stay and I was disappointed to read that your recent stay was not a pleasant one as this is not representative of our service and values. I have adressed the various issues with the respective departments and we hope that you will give us another chance if you choose Phuket... More 

Singapore, Singapore
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Well appointed duplex rooms with kitchen, good pool and gym, large pool, quiet location, kids club. Friendly staff with good English language capability. Noticeable is that all the guests seem happy and relaxed. I do recommend hiring a car if staying here.

Was this review helpful? Yes
marckohyao, General Manager at Outrigger Laguna Phuket Resort & Villas, responded to this review

Dear Jarders, Thank you for choosing Outrigger Laguna Phuket Resort & Villas as your place for a break from Singapore. It was a pleasure welcoming you and your family and we are delighted to read about your impressions of your visit. We hope we will have the pleasure of a return visit to Phuket very soon and look forward to... More 

Singapore
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The villa was nice and spacious with a good sized pool but the resort is quite remote. Getting around the resort and elsewhere is quite a hassle and you could end up waiting a long time for a resort shuttle. The resort food is also not great.

Was this review helpful? Yes 1
marckohyao, General Manager at Outrigger Laguna Phuket Resort & Villas, responded to this review

Dear Sobsid, thank you for your comments about your recent stay with us. Our Loft and Villa complex is a hidden gem within the Laguna complex although only a short 2km trip by shuttle bus to the beach. The location offers security, landscaped gardens, peace and tranquility and not to forget the fresh air. The Laguna shuttle is operating every... More 

London, United Kingdom
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We had a fantastic 3 bedroom suite with its own private roof top pool. A great way to start or end the day. At the better end of Phuket for me within easy access to the Airport (30 min) and to surrounding areas. Breakfast buffet excellent especially the pastiries and breads all made in house with Outrigger. Rooms a great... More 

Was this review helpful? Yes
marckohyao, General Manager at Outrigger Laguna Phuket Resort & Villas, responded to this review

Dear Gerry, dear David, Thank you for choosing Outrigger Laguna Phuket Resort & Villas as your place for a break from London. It was a pleasure welcoming you and your friend and we are delighted to read about your impressions of your stay. We hope we will have the pleasure of a return visit to Phuket very soon and should... More 

Brisbane, Australia
2 reviews
5 of 5 stars Reviewed 2 weeks ago

Our son recently had his wedding ceremony at this hotel. We stayed at the villas but spent a lot of time with the wedding party at the resort. Both locations were excellent! The villa was luxurious and spacious and, with our own pool, perfect for a great holiday. The staff were very friendly, unbelievably accommodating, and went out of their... More 

Was this review helpful? Yes
marckohyao, General Manager at Outrigger Laguna Phuket Resort & Villas, responded to this review

Dear Mr Jo S., Thank you for being our guests and for taking the time to share your holiday experience with us. It is always a pleasure to receive compliments highlighting particular positive aspects of the hotel facilities and staff. This is after all, one of the best guidelines to evaluate and improve our services. We will certainly share your... More 

Hong Kong, null, Hong Kong
2 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed February 23, 2015

I just read the review from the family with the young child whereby the travel agent mixed up the reservation and they were "stuck" at the Outrigger Villa vs. the Outrigger Phuket. I have quite the opposite story to tell, for altogether different reasons. We have two teenage daughters and all we were looking for was R&R. The Outrigger was... More 

Was this review helpful? Yes 5
marckohyao, General Manager at Outrigger Laguna Phuket Resort & Villas, responded to this review

Dear Guests, Thank you for being our guests for taking the time to share your experience about your recent stay at Outrigger Laguna Phuket Resort and Villas. It is always a pleasure to receive compliments highlighting particular positive aspects of the hotel, the Laguna area and staff. This is after all, one of the best guidelines to evaluate and improve... More 

Solihull, United Kingdom
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 21, 2015

Our review is a little out dated, well a lot out dated. We visited Outrigger Laguna Resort and Villas during April 2014. Us being a family of four stayed at a 3 bedroom Pool villa for 2 weeks , which was absolutely fabulous. When we got inside the villa, (which was frankly more like a small house) we were outstanded.... More 

Was this review helpful? Yes 1
marckohyao, General Manager at Outrigger Laguna Phuket Resort & Villas, responded to this review

Dear Michael H, thank you for your comments and for choosing to stay with us at the Outrigger Laguna Phuket Resort & Villas and for taking the time to share your feedback. I was delighted to read that you enjoyed your stay and thank you for your very kind comments about the property and our team. It was great to... More 

Stafford, UK
Contributor
17 reviews 17 reviews
14 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed February 2, 2015

Do not confuse this hotel with Outrigger Laguna Phuket Beach Resort - as was the case for us. We were dropped off by our transfer at the Beach Resort to be told that we were in fact at the Villas Resort and that we would be collected in 15-20 minutes to be taken there. The Villas Resort is about 5-10... More 

Was this review helpful? Yes 3
marckohyao, General Manager at Outrigger Laguna Phuket Resort & Villas, responded to this review

Dear Guests, Thank you for choosing Outrigger Laguna Phuket Resort & Villas as your place for a break from the UK. It was a pleasure welcoming you and your family and we are delighted to read about your impressions of your visit. Being part of a residential community with most of our units being Pool Villas, our two main pools... More 

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