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Outrigger Laguna Phuket Resort & Villas

4.5 of 5
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142/3 Moo 6, Laguna Village | Cherngtalay, Phuket 83110, Thailand
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Outrigger Laguna Phuket Resort & Villas
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Ranked #33 of 68 Hotels in Thalang District
A recent review
5 of 5 stars reviewed 3 weeks ago
2kidsstilltravel England
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394 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (79)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
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  • Japanese first
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  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
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    (394)
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    (95)
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England
Contributor
16 reviews 16 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed here, with 2 other families. We let the hotel know and they put us all close together, which was nice. We were in the Laguna view rooms, ground floor and they were lovely. We have 3 kids (1 of them stayed in with our friends) but with the roll away bed & the massive day bed we could... More 

Was this review helpful? Yes
marckohyao, General Manager at Outrigger Laguna Phuket Resort & Villas, responded to this review

Dear Guests, Thank you for choosing Outrigger Resorts as your place for a break from England. We are delighted to read about your impressions of your visit and I will certainly share your comments with my GM Colleague at The Outrigger Laguna Phuket Beach Resort. We hope we will have the pleasure of a return visit to Phuket very soon... More 

Rochdale, United Kingdom
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed April 9, 2015

If you are looking for a nice enough hotel on a complex with a group hotels and the only piece of Thailand for half hour are the hotels staff then you have come to the right place. On arriving with my four children and my husband I found the 3. Bed pool villa large enough for all of us however... More 

Was this review helpful? Yes 1
marckohyao, General Manager at Outrigger Laguna Phuket Resort & Villas, responded to this review

Dear Guests, Thank you for being our guests and for your feed back about your recent stay at Outrigger Laguna Phuket Resort & Villas It is always a pleasure to receive compliments highlighting particular positive aspects of the hotel and staff. This is after all, one of the best guidelines to evaluate and improve our services. Perhaps when we welcome... More 

Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 7, 2015

We've been here in march, we've got a 3bedroom with pool as it's huge with a nice design, pool area was great, relaxing with beers with friends, we enjoyed our stay, great service, thanks to all for staff, Reception, Bell staff, also some of staff in the restaurant. Definitely come back! I recommend this hotel who are looking for private... More 

Was this review helpful? Yes
marckohyao, General Manager at Outrigger Laguna Phuket Resort & Villas, responded to this review

Dear Guests Many thanks for choosing to stay with us at the Outrigger Laguna Phuket Resort & Villas and for taking the time to share your feedback. I was delighted to read that you enjoyed your stay and thank you for your very kind comments about the property and our team. It was great to see you enjoyed all our... More 

singapore
Contributor
17 reviews 17 reviews
4 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed April 4, 2015

If you want a peaceful & quiet stay, this is where you should head. But if you want to walk on the sandy beach any time you like, this is where you should not. We're staying at a huge 1-bedroom & it's really lovely. There are shuttle buses & vans that can take you to the rest of the hotel... More 

Was this review helpful? Yes 1
marckohyao, General Manager at Outrigger Laguna Phuket Resort & Villas, responded to this review

Dear Guests, Thank you for choosing Outrigger Laguna Phuket Resort & Villas as your place for a break from Singapore. It was a pleasure welcoming you and your partner and we are delighted to read about your impressions of your visit. Our Loft and Villa complex is a hidden gem within the Laguna complex although only a short 1.5km trip... More 

Hong Kong, China
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed March 30, 2015

I bought my three young boys here and had the most fun and relaxing visit. We were upgraded at check-in to a 3 bed suite with private pool on the roof. The standard of the accommodation was excellent - spacious, well-equipped, and with lots of lovely extras such as the double shower in the master bath. We booked tours through... More 

Was this review helpful? Yes 2
marckohyao, General Manager at Outrigger Laguna Phuket Resort & Villas, responded to this review

Dear HK Voyageur, Thank you for being our guests and for taking the time to send us your feedback about your recent stay at Outrigger Laguna Phuket Resort & Villas. It is always a pleasure to receive compliments highlighting particular positive aspects of the hotel facilities and staff. This is after all, one of the best guidelines to evaluate and... More 

Johannesburg, South Africa
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed March 22, 2015

We visited for 2 weeks in December 2014 over New Years with our two sons, aged 6 years and 20 months along with other friends also with 2 kids of a similar age The complex is what you'd expect of a large resort. The restaurants are of a high quality although having travelled from South Africa, we preferred to eat... More 

Was this review helpful? Yes 1
marckohyao, General Manager at Outrigger Laguna Phuket Resort & Villas, responded to this review

Dear Guests, thank you for your comments which will be passed on to my GM colleague as it seems that you've stayed at our sister property, Outrigger Laguna Phuket Beach Resort. We hope you enjoyed your stay in Phuket and we look forward to welcome you back again in one of our Outrigger property Kind Regards, Marc Landgraf General Manager More 

Hong Kong, China
Senior Contributor
44 reviews 44 reviews
21 hotel reviews
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed March 22, 2015

Been staying at their 4 rooms villa for the 5th time. Excellent : Villas are situated in a very beautiful & clean lagoon area with trees and flowers everywhere. Very quiet at night and enjoyed very much our night stroll . Good privacy. Location is not directly connected to the beach but hotel arranges 2 trips of shuttle bus per... More 

Was this review helpful? Yes 6
marckohyao, General Manager at Outrigger Laguna Phuket Resort & Villas, responded to this review

Dear , Thank you for your comments regarding your recent stay and I was disappointed to read that your recent stay was not a pleasant one as this is not representative of our service and values. I have adressed the various issues with the respective departments and we hope that you will give us another chance if you choose Phuket... More 

Singapore, Singapore
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 19, 2015

Well appointed duplex rooms with kitchen, good pool and gym, large pool, quiet location, kids club. Friendly staff with good English language capability. Noticeable is that all the guests seem happy and relaxed. I do recommend hiring a car if staying here.

Was this review helpful? Yes
marckohyao, General Manager at Outrigger Laguna Phuket Resort & Villas, responded to this review

Dear Jarders, Thank you for choosing Outrigger Laguna Phuket Resort & Villas as your place for a break from Singapore. It was a pleasure welcoming you and your family and we are delighted to read about your impressions of your visit. We hope we will have the pleasure of a return visit to Phuket very soon and look forward to... More 

Singapore
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed March 16, 2015

The villa was nice and spacious with a good sized pool but the resort is quite remote. Getting around the resort and elsewhere is quite a hassle and you could end up waiting a long time for a resort shuttle. The resort food is also not great.

Was this review helpful? Yes 1
marckohyao, General Manager at Outrigger Laguna Phuket Resort & Villas, responded to this review

Dear Sobsid, thank you for your comments about your recent stay with us. Our Loft and Villa complex is a hidden gem within the Laguna complex although only a short 2km trip by shuttle bus to the beach. The location offers security, landscaped gardens, peace and tranquility and not to forget the fresh air. The Laguna shuttle is operating every... More 

London, United Kingdom
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 12, 2015

We had a fantastic 3 bedroom suite with its own private roof top pool. A great way to start or end the day. At the better end of Phuket for me within easy access to the Airport (30 min) and to surrounding areas. Breakfast buffet excellent especially the pastiries and breads all made in house with Outrigger. Rooms a great... More 

Was this review helpful? Yes
marckohyao, General Manager at Outrigger Laguna Phuket Resort & Villas, responded to this review

Dear Gerry, dear David, Thank you for choosing Outrigger Laguna Phuket Resort & Villas as your place for a break from London. It was a pleasure welcoming you and your friend and we are delighted to read about your impressions of your stay. We hope we will have the pleasure of a return visit to Phuket very soon and should... More 

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Amenities