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Twinpalms Phuket

Certificate of Excellence
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106/46 Moo 3, Surin Beach Road, Phuket 83110, Thailand
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From THB 3'900 per night
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Twinpalms Phuket
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Twinpalms Phuket
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1,355 reviews from our community

Traveler rating
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    263
    74
    22
    26
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173
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14
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (223)
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2 reviews
5 of 5 stars Reviewed today NEW

Absolutely in love with the hotel! Clean, calm, beautiful . Stayed at penthouse. But other rooms are also very good. Hotel was full but you'll hardly notice it. On the most beautiful beaches in Phuket. You will get sunbeds and towels at the Catch club. So there is no need to take towels from the room.

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Barcelona, Spain
Contributor
20 reviews 20 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed yesterday NEW

If you like a quiet place, the opposite of Pa Tong, Surin Beach is the right place. And if you come to Surin Beach, your choice should be Twinpalms Phuket! The hotel is one of the best I have ever been to. The staff is absolutely the best. Fantastic services, like 2 bars-clubs-restaurants at the beach!

Was this review helpful? Yes 1
Sydney, Australia
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This place was just incredible! I traveled here with my dad, and my teenage brother and sister. The rooms are modern, clean and stunning. The pool is perfect. The service, and the staff are fantastic and so accommodating. AND the buffet breakfast is phenomena, honestly one of the best I have ever had, and I am a very harsh judge... More 

Was this review helpful? Yes 1
OlivierGibaud, General Manager at Twinpalms Phuket, responded to this review

Dear Livw1994, Thank you so much for taking the time to share your experience of last year's visit to Twinpalms Phuket on TripAdvisor. I am delighted that you have enjoyed most of your facilities and trust you have recovered from not feeling well. As to Surin Beach which is only 170 meters away from the hotel lobby, traditionally both in... More 

Bangkok, Krung Thep, Thailand
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I was picked up by the hotel limousine at Phuket Airport. The chauffeur was right in front of the hotel to pick me up. During the trip to hotel, the chauffeur drove carefully well. When I reached hotel, I was welcomed by garland and the raspberry champagne (Sprite as a choice) with the refreshing towel. Every staffs smiled and guided... More 

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Greater Manchester, United Kingdom
Reviewer
5 reviews 5 reviews
4 of 5 stars Reviewed 5 days ago NEW

This was an amazing place to stay. The staff were lovely, and very helpful. The rooms are large , modern and nicely appointed and the rooms been cleaned every day. Swimming pool is very nice and big enough. Love the breakfast ! The food at the restaurant is really good too..Very warm atmosphere. The staff were very friendly and helpful... More 

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OlivierGibaud, General Manager at Twinpalms Phuket, responded to this review

Dear Andrew H, Thank you for having taken the time to share your recent experiences in Twinpalms Phuket on TripAdvisor. All of us at the resort are delighted that you have enjoyed your recent visit with us, we are very thankful that you choose Twinpalms Phuket as your home away from home. We will continue to do our best, delighting... More 

Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

I am just about to check out of this hotel having had 7days here. Outstanding service during my stay I have been assisted with car hire and nothing was any trouble. Came here on a scoopon package the staff where familiar with what the package included massages were amazing. Did a Thai cooking class at the hotel and it was... More 

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OlivierGibaud, General Manager at Twinpalms Phuket, responded to this review

Dear Minks21, Thank you for having taken the time to share your very recent experience at Twinpalms Phuket on TripAdvisor. We are delighted that you choose to be with us for your special day and more so that we could make it memorable. It is also very encouraging and rewarding to know that all services such our beach clubs, Catch... More 

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

We arrived at the Twinpalms after an hour long taxi journey from Phuket airport. Pulling into the hotel, you immediately see the beach is 200 yards away, with a vacant dirt parking 'lot' in between. However don't let that be the first impression. The hotel is stunning. The reception area is open plan, looking straight out onto the pool and... More 

Was this review helpful? Yes
OlivierGibaud, General Manager at Twinpalms Phuket, responded to this review

Dear David M, Thank you for taking the time to share your experience in a detailed manner at Twinpalms Phuket on TripAdvisor. It is nice to read that your time with us was filled with "infinite discovery and delight" which is our guiding passion. We hope that this recent visit will foster you sharing it with many and hopefully returning... More 

Bangkok, Thailand
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

I went down to stayed 3 days 2 nights between April 4-6 on an Expedia package with a free upgrade. The hotel is beautiful, great pool, excellent room and amenities. The breakfast is awesome and healthy. Other food not so good and pricey. The biggest problem that I have is I am Thai and I went down with my Thai... More 

Was this review helpful? Yes 1
OlivierGibaud, General Manager at Twinpalms Phuket, responded to this review

Dear Khun Pat B, Thank you for taking the time to share your experience at Twinpalms Phuket on TripAdvisor. Whilst I am glad the hotel was to your taste I am extremely sorry and chocked at the experience you relate with regards to our employees attitude. It has been one of our pride to treat everyone equally and surely to... More 

2 reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I have been a little hard on the star rating! And its simply because I expected a little more from this resort. I was a part of a wedding party and booked two nights after staying in Patong. I was so excited about staying at TwinPalms. Seemed so exclusive! Upon arrival everything was great. Lovely personal welcome with fresh facial... More 

Was this review helpful? Yes 2
OlivierGibaud, General Manager at Twinpalms Phuket, responded to this review

Dear Timetotravelkat, Thank you for taking the time to write your views on your stay with us. After speaking to our team we are still puzzled as to what noise in the wall disturbed you overnight and are apologetic about it however unsure as to the cause. We are glad you enjoyed all our services, from the Thai fruit experience... More 

Bombay, India
Senior Contributor
39 reviews 39 reviews
16 hotel reviews
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We booked this resort for 3 nights last month based on trip advisor reviews. Arrived at around midday and had to wait until nearly 2 for room but that's fair enough since it's clearly mentioned check is only after 2. They welcome you with a glass of bubbly and chilled towel. We waited in the open air lobby while our... More 

Was this review helpful? Yes 4
OlivierGibaud, General Manager at Twinpalms Phuket, responded to this review

Dear Pratibha-C, Thank you for taking the time to share your experience on TripAdvisor. I am delighted overall your stay was a pleasant one. We took good note of your points needing improvements, allow me to reply on a few: With regards to the fruits, the intend is not to save but rather the opposite, I am sorry you did... More 

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