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Twinpalms Phuket

Certificate of Excellence
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106/46 Moo 3, Surin Beach Road, Phuket 83110, Thailand
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From THB 3'900 per night
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Twinpalms Phuket
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1,397 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (232)
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Cape Town Central, South Africa
Level Contributor
60 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed today NEW

It's very seldom I write a review whilst I am still staying at the Hotel, but I just had to do my review after being here for only one day. Faultless in pretty much every way is how I would describe it. Check in was personal and friendly, very efficient and relaxed and highly professional. This was complemented by a... More 

Was this review helpful? Yes
San Antonio, Texas
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

My wife and I stayed here for 5 nights in one of the secluded penthouse suites. Service was excellent throughout our stay. The room was 3 stories living and dining room in the first, bedroom with expansive tub in the 2nd and a rooftop with our own infinity pool overlooking the beach. Only downside is the location is farther away... More 

Was this review helpful? Yes 1
OlivierGibaud, General Manager at Twinpalms Phuket, responded to this review

Dear Wicho1787, Thank you for having taken the time to share your recent stay at Twinpalms Phiuket on TripAdvisor. We are so pleased that having travel from so far, you have enjoyed Twinpalms Phuket hospitality. It is hard for us to bring the town and beach closer...we however agree with you that you did not miss anything by not going... More 

Washington DC, District of Columbia
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We spent our honeymoon in this resort in October 2013 and it was splendid. The staff is amazing, so friendly and go out of their way to exceed your expectations. The property itself is incredibly beautiful, flowers and picturesque trees everywhere. The overall atmosphere is very serene and relaxing. The pool is gorgeous, one of the most beautiful pools I've... More 

Was this review helpful? Yes
OlivierGibaud, General Manager at Twinpalms Phuket, responded to this review

Dear Eve A, Thank you for finally sharing your honeymoon experience in Twinpalms Phuket on TripAdvisor. Congratulations again....and what has happened for the last two years...hopefully your family grew since you visited us... All is still well here and we would love to welcome you back...it is time to return... Until then Olivier More 

Melbourne, Australia
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

After a wonderful 9 day stay at another Phuket resort we checked in into the Twin Palms in Surin Beach. What a let-down!! On our first morning, we went to breakfast at 6.55am & the doors were closed. We were told we couldn’t come in until 7am (exactly!!) so patiently waited on a seat in the foyer. We had read... More 

Was this review helpful? Yes 4
OlivierGibaud, General Manager at Twinpalms Phuket, responded to this review

Dear Attir2402, Thank you for having taken the time to share your disappointing experience at Twinpalms Phuket on TripAdvisor. All those you have mentioned have been congratulated for having been to service to you. I am unsure as to what we could have done to better satisfy you, ultimately our aim towards all guests giving us the opportunity to do... More 

Brisbane, Australia
1 review
5 of 5 stars Reviewed 1 week ago

This resort is fantastic. The staff across the board are a delight and nothing is too much trouble. The rooms are spacious with great outdoor space. This resort is situated close to thebeach, which has great bars and restuarants

Was this review helpful? Yes
OlivierGibaud, General Manager at Twinpalms Phuket, responded to this review

Dear Jennifer P, Thank you for having taken the time to share your recent experiences at Twinpalms Phuket on TripAdvisor. We are so happy to having been able to accommodate you whilst visiting Phuket and more so as you seem to have had a great time. Time is precious for those visiting us and value for money is key to... More 

Western Australia, Australia
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago

Nice room with direct access to pool, can swim all the way to the main swimming pool, but need to take note that you might passing through the front of your neighbours' balcony or resting area. Nice swimming pool, nice tropical fruit experience, buffet breakfast and beach club were great. The best part is near to Surin beach, slightly rough... More 

Was this review helpful? Yes
OlivierGibaud, General Manager at Twinpalms Phuket, responded to this review

Dear Xamok, Thank you for your advises on how to best spend time in Twinpalms Phuket on TripAdvisor. It is very rewarding for us to read that your experience with us as to your satisfaction. All being so, we hope to be able to welcome you back soon. Until then Olivier More 

Singapore
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 1 week ago

The TwinPalms was a breathe of fresh air! It was such a lovely property! So worth the price! The staff was so accommodating and nice and their the welcome drink and floral bracelet was such a lovely touch! We loved our room it was perfect! The 24 hour room service staff was great also, they gave us all we needed... More 

Was this review helpful? Yes 2
OlivierGibaud, General Manager at Twinpalms Phuket, responded to this review

Dear ShaJayTravel, Thank you for having taken the time to share your very complimentary account of your visit to Twinpalms Phuket on TripAdvisor. We are delighted that all went well, our passion being to delight those choosing to give us the opportunity to be of service to them. See you again soon for more we hope, Singapore being very close...... More 

1 review
5 of 5 stars Reviewed 1 week ago

We stayed at Twin Palms for 1 week in June 2015. It was nothing short of amazing. You are greeted with champagne on arrival and then given a choice of pillows, flowers and scent for your room. The rooms are spacious and comfortable and have everything you need. Breakfast was great and champagne was also served with breakfast. Pool and... More 

Was this review helpful? Yes
OlivierGibaud, General Manager at Twinpalms Phuket, responded to this review

Dear Eva M, Thank you for having taken the time to share your amazing experience at Twinpalms Phuket on TripAdvisor. We are very pleased that you choose our resort for your stay in Phuket. It is our aim to provide "infinite delight and discovery" to those providing us with the opportunity to do so, from your account we have succeeded.... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

We enjoyed the friendly service, the good-sized swimming pool and the spa. Thank you for the complimentary upgrade to Grand deluxe palm room, the private balcony with the pool access in 3 meters was fantastic! The rooms are spacious, the food is delicious both in the hotel restaurant and at the beach clubs. There are of course other restaurants and... More 

Was this review helpful? Yes 1
OlivierGibaud, General Manager at Twinpalms Phuket, responded to this review

Dear Anna Y, Thank you for having taken the time to share your recent experiences in and around Twinpalms Phuket on TripAdvisor. We appreciate all your feed back and took good note of your suggestion, from the towel card at the pool to the water charge in Oriental Spoon. Let us consider carefully the overall implications. As to Surin Beach... More 

Croydon, Australia
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We are currently vacationing here at the moment and from the first moment we arrived we have been thoroughly spoilt. I am here with my husband and our 8 year old son. We arrived late on a Friday night and were greeted courteously and warmly. We felt immediately at home! My son says he loves it here! We are staying... More 

Was this review helpful? Yes 1
OlivierGibaud, General Manager at Twinpalms Phuket, responded to this review

Dear Lorraine O, Thank you so much for taking the time to write on TripAdvisor to share your "living" experiences in Twinpalms Phuket. So another few days to be with us...thats wonderful, we have many more discoveries for you and your family, from the Tom Yum Class in the late afternoon if it rains to fruits in the wine room... More 

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One Bedroom Duplex Suite with Private Pool (105)
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