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Serenity Resort & Residences Phuket

4.5 of 5 14 Moo 5 | Rawai, Muang, Rawai, Phuket Town, Phuket 83130, Thailand
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Serenity Resort & Residences Phuket
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Serenity Resort & Residences Phuket
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790 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Dublin, Ireland
Contributor
15 reviews 15 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Ok - booked 2 days in advance maybe 40 hours and immediately requested an airport transfer through the make a request facility on the website (no email address provided) so no trail of emails and times. We were informed by email when we landed at the airport that we had not requested the transfer 24 hours in advance (we sent... More 

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Urs A, General Manager at Serenity Resort & Residences Phuket, responded to this review

Thank you very much for your review. Just for clarity, we do not aspire to be a 5 star deluxe resort, which is also reflected in our room rates. Serenity is a first class boutique style resort located on the East coast of Phuket, where swimming in the sea is not possible as mentioned numerous times in guest reviews on... More 

Kuala Lumpur, Malaysia
Senior Contributor
27 reviews 27 reviews
27 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I put my head down here for 2 nights in an apartment and it was as its named. I was a lone traveller, but would suggest that Serenity would be ideal for couples, families and groups. The bar at night was dimly lit and extremely tranquil for those romantic and sophisticated moments. Over 2 days I worked my way through... More 

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Urs A, General Manager at Serenity Resort & Residences Phuket, responded to this review

Dear Explorer, Thank you very much for your review and your compliments! Sincerely, Urs - General Manager More 

Aberdeen, United Kingdom
1 review
5 of 5 stars Reviewed 1 week ago

My Husband and ended a fantastic holiday at serenity last December following a pretty hectic holiday to Hong kong Singapore and an 8 day cruise across Asia. Upon arrival the staff made us very welcome and we quickly settled in to the tranquil setting with breathtaking views over the beach, The food in the restaurant was first class and the... More 

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Sydney, Australia
Senior Contributor
23 reviews 23 reviews
19 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed here for 4 nights wish we had booked longer, the place was absolutely amazing don't have anything negative to say about it. The service, accommodation, food were perfect. Excellent value for money, would definitely return if we ever came back to Phuket.

Was this review helpful? Yes 1
Urs A, General Manager at Serenity Resort & Residences Phuket, responded to this review

Thank you so much for your nice review and your compliments! Sincerely, Urs - General Manager More 

los angeles
Senior Reviewer
8 reviews 8 reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Not only have my husband and I stayed at Serenity Resort multiple times, but my mother has stayed there on two occasions, for a total of two months. The staff are lovely, they remember her whenever she is back on the island and are very accommodating. The pool is fantastic, overlooking the beach and next to the bar and restaurant.... More 

Was this review helpful? Yes 1
Urs A, General Manager at Serenity Resort & Residences Phuket, responded to this review

Thank you very much for your review and continued support. We have reduced the number of theme nights at the restaurant from 2 to 1 per week because the buffets were not well attended enough and we had too much food wastage. We therefore kept only the Thai theme night. I will certainly discuss your comment on the food of... More 

Bangkok
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I got voucher to stay at serenity suite for 1 night. The room is perfect, spacious, there are big pantry, comfortable facilities and nice sofa. The service is beyond expectation. Friendly front desk staff even Bell attd. Breakfast line is good but F&B staff seem like they are not willing to service sometime (or maybe she think that I am... More 

Was this review helpful? Yes 1
Urs A, General Manager at Serenity Resort & Residences Phuket, responded to this review

Thank you so much for your review and we are glad to hear that you enjoyed your stay at Serenity! I will certainly discuss your comments about the service in the restaurant with our team, even though i dont think this had anything to do with you being a voucher guest. The service staff in the restaurant does not know... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

We are very fussy travellers from Sydney's Eastern suburbs and this was heaven from beginning to end. The food was spectacular, staff very helpful and friendly and the pool like being at the four seasons! Our 2 bed suite was very modern and comfortable with TVs in all rooms , very comfy beds and amazing bath. It is as the... More 

Was this review helpful? Yes 1
Urs A, General Manager at Serenity Resort & Residences Phuket, responded to this review

Dear Jasonfred, thank you so much for your nice review and i will certainly share your compliments with our team! Sincerely, Urs - General Manager More 

Hong Kong, China
Reviewer
4 reviews 4 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We were there with two kids in early age, the hotel was very quite as expected, it's a small structure and that changes from the huge resorts with hundreds of rooms. the room was perfect, the food is great and the staff very nice and warm. there is a shuttle bus to nai harn beach which is apparently recently cleaned... More 

Was this review helpful? Yes 2
Urs A, General Manager at Serenity Resort & Residences Phuket, responded to this review

Dear Hatem, Thank you very much for your review. Please allow us to take this opportunity to clarify your comments on the taxi services in Phuket in general and around Serenity. Our guests are not forced to use the local taxis stationed near the resort, alternatively they can also exit the resort and flag down anther taxi passing by or... More 

Auckland, Auckland, New Zealand
2 reviews
5 of 5 stars Reviewed January 23, 2015

I was here in July 2013 and came back in Jan 2015. It's a great place to relax. The suites are spacious, well appointed and quiet. The food and service are excellent. The beach isn't that great for swimming but the pool is first class with good background music. They also had traditional Thai dancers one night and a jazz/blues... More 

Was this review helpful? Yes
Urs A, General Manager at Serenity Resort & Residences Phuket, responded to this review

Dear Alex, thank you so much for your review and it is certainly nice to hear that you appreciated that natural beauty of Rawai Beach! We do wish that more tourists would come to enjoy this side of the island, which is more serene and away from the mayhem of the busy west coast beaches of Phuket. Sincerely, Urs -... More 

Contributor
11 reviews 11 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed January 18, 2015

We had a few minor issues with our room that the Manager and staff were fantastic with fixing up for us - no problem. If you are looking for a hotel right on the beach, the beach isn't great. The photos on the Internet of the beach aren't a true indication of what it is really like. But the pool... More 

Was this review helpful? Yes
Urs A, General Manager at Serenity Resort & Residences Phuket, responded to this review

Dear Kaz, Thank you very much for your review and compliments. As you mention correctly, it is not possible to swim in the sea during low tide in front of Serenity. Our website features pis showing the beach at high tide and during low tide and we also mention the beach condition twice in the text of our website. With... More 

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Additional Information about Serenity Resort & Residences Phuket

Address: 14 Moo 5 | Rawai, Muang, Rawai, Phuket Town, Phuket 83130, Thailand
Phone Number:
Location: Thailand > Phuket > Phuket Town > Rawai
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Serenity Resort & Residences Phuket 4.5*
Number of rooms: 70
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Also Known As:
Serenity Resort & Residences Phuket Hotel Rawai
Serenity Resort And Residences Phuket
Outrigger Serenity Terraces Hotel
Serenity Resort & Residences Phuket Rawai
Hotel Style:
#1 Top resorts Hotel in Rawai
#2 On the Beach Hotel in Rawai
#2 Luxury Hotel in Rawai
#2 Family Hotel in Rawai
#3 Romantic Hotel in Rawai
#3 Spa Hotel in Rawai

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