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Serenity Resort & Residences Phuket

#5 of 36 Hotels in Rawai
Certificate of Excellence
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14 Moo 5 | Rawai, Muang, Phuket Town, Phuket 83130, Thailand
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Serenity Resort & Residences Phuket
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Serenity Resort & Residences Phuket
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818 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Singapore, Singapore
Contributor
16 reviews 16 reviews
7 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed yesterday NEW

Pro - Room is very very big. Top floor suite come with bath tub, and a private jacuzzi on the second floor. Nice sea view. 7-11 just opp hotel. Con - A bit run down for the jacuzzi. Hotel area do not have much to offer. You will need to rent a bike opp the hotel as hotel do not... More 

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Cape Town, South Africa
1 review
5 of 5 stars Reviewed 2 days ago NEW

I can highly recommend Serenity, luxury self catering accommodation with a very good breakfast virtually on the beach. Pool was amazing, the supermarket just over the road has all you need & more. Not expensive, staff was friendly & helpful. Only negative was that the reception desk recommended a company to go snorkeling at Coral Island, it was horrific, both... More 

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Phuket, Thailand
Senior Reviewer
7 reviews 7 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed for just one night with some friends that were visiting Phuket. Stayed in one of their Pool residences which was HUGE! (Thanks for the upgrade!) We opted to eat at their nearby sister resort because some of our party were vegan/vegetarian and the sister resort catered better for that. The only negative part of my experience was at checkout.... More 

Was this review helpful? Yes 1
Urs A, General Manager at Serenity Resort & Residences Phuket, responded to this review

Dear Rick, Thank you ever so much for your review and comments! Apologies for the hick-up at the check-out with regards to the minibar consumption. I trust that you did not have to pay for the mysterious bottle of gin at the end and please understand that our staff need to make a phone call or two to double check... More 

Santiago, Chile
Senior Contributor
41 reviews 41 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 3 weeks ago

A really marvelous hotel in Phuket.. Serene as its name says.. and far away from the bustle and noise of the towns. The room/apt was huge... and all manner of details to make you feel welcome (such as special bath items for our young daughter).. The food was excellent, the staff lovely the swimming pool and view beautiful. Only drawback... More 

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Urs A, General Manager at Serenity Resort & Residences Phuket, responded to this review

Dear Patrick, Thank you so much for your review! We are happy to hear that you and your family had a great time at Serenity! With kind regards, Urs - General Manager More 

Greensboro, North Carolina
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

I don't really know how anyone could give this place a bad review. They upgraded us to a suite without asking and it was an absolutely gorgeous. The bathroom was to die for with a huge tub and a rain shower!! The staff was excellent they carried out bags everywhere and let us store them in a closet after check... More 

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Urs A, General Manager at Serenity Resort & Residences Phuket, responded to this review

Dear Catherine, Thank you so much for your review and your compliments! Nice to hear that you enjoyed your time at Serenity. The beach issue has been discussed on many occasions in this forum:) Fact is that its not possible to swim in the sea on all East coast beaches in Phuket and that we provide a daily free shuttle... More 

Contributor
18 reviews 18 reviews
5 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed April 10, 2015

Let's start with the pros: 1. The hotel is clean. 2. I am grateful for the upgrade to the enormous suite with a rooftop terrace. The room was enormous - huge double shower, kitchen, balcony in addition to the rooftop terrace. 3. Breakfast is included and decent. Nothing to write home about but decent. They make eggs to order and... More 

Was this review helpful? Yes 5
Urs, General Manager at Serenity Resort & Residences Phuket, responded to this review

Thank you so much for your review. The location of the resort on the East coast of Phuket and away from the busy tourist centers in Phuket is mentioned on our website and so is the fact that its not possible to swim in the sea during low tide. We do provide a free shuttle bus to Nai Harn Beach... More 

Bengaluru (Bangalore), India
Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 9, 2015

The hotel is situated in Rawai far away from most bustling party places in Phuket. Approximately 75 min from the Phuket airport and 45 min from Patong beach. The hotel has a good beach facing pool especially during the mornings - later on its just low tide towards the afternoon. The in-house 88 degree pool bar & restaurant was good... More 

Was this review helpful? Yes 2
Urs, General Manager at Serenity Resort & Residences Phuket, responded to this review

Thank you very much for your review! We apologize that your room was not air-conditioned and mosquito free on arrival and i will certainly discuss this with our housekeeping team in order to make the necessary adjustments. With kind regards, Urs - General Manager More 

Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed April 9, 2015

We stayed 1 night in a Serenity suite and 4 nights in a H2O suite with my wife and 12 year old son. While both properties had a very nice layout, I would have to say that the furniture was a bit worn out and that maintenance works shouldn't be optional at this stage. Also, it was a bit disappointing... More 

Was this review helpful? Yes 2
Urs A, General Manager at Serenity Resort & Residences Phuket, responded to this review

Dear Jeremie, Thank you so much for your review! We would like to inform you that we have now already gone through the H2O suites as a part of our annual room maintenance program and rectified and renovated the issues and items that required attention. Sincerely, Urs - General Manager More 

Singapore, Singapore
Reviewer
3 reviews 3 reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed April 4, 2015

A very nice hotel. We got a great room with a fantastic sea view. The restaurant was good (both food and service). The staff was friendly and customer service oriented..The beach is not nice (sometimes dirty probably due to the low tide) but the swimming pool area is good. It was easy for us take a taxi to go to... More 

Was this review helpful? Yes 3
Urs, General Manager at Serenity Resort & Residences Phuket, responded to this review

Thank you so much for your review and we are happy to hear that you enjoyed your stay at Serenity! Sincerely, Urs - General Manager More 

Zhuhai, China
Contributor
19 reviews 19 reviews
6 hotel reviews
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed March 31, 2015

I stayed at Serenity for 7 nights at the beginning of March on a working trip away from China. Deluxe Room Clean, well maintained, spacious, and strong wifi. The bed was soft but not too soft, perfect for my liking and the air-conditioning worked great. I stayed in in what I thought was far away from the pool area but... More 

Was this review helpful? Yes 4
Urs, General Manager at Serenity Resort & Residences Phuket, responded to this review

Dear Mark, Thank you very much for your review and your compliments! Thanks also for your comment with regards to the breakfast. We will see what we can do to improve this a bit. Sincerely, Urs - General Manager More 

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