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Serenity Resort & Residences Phuket

#4 of 31 Hotels in Rawai
Certificate of Excellence
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14 Moo 5 | Rawai, Muang, Rawai, Phuket Town, Phuket 83130, Thailand
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Serenity Resort & Residences Phuket
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Serenity Resort & Residences Phuket
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812 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (199)
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    (168)
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Contributor
17 reviews 17 reviews
5 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Let's start with the pros: 1. The hotel is clean. 2. I am grateful for the upgrade to the enormous suite with a rooftop terrace. The room was enormous - huge double shower, kitchen, balcony in addition to the rooftop terrace. 3. Breakfast is included and decent. Nothing to write home about but decent. They make eggs to order and... More 

Was this review helpful? Yes 3
Urs, General Manager at Serenity Resort & Residences Phuket, responded to this review

Thank you so much for your review. The location of the resort on the East coast of Phuket and away from the busy tourist centers in Phuket is mentioned on our website and so is the fact that its not possible to swim in the sea during low tide. We do provide a free shuttle bus to Nai Harn Beach... More 

Bengaluru (Bangalore), India
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

The hotel is situated in Rawai far away from most bustling party places in Phuket. Approximately 75 min from the Phuket airport and 45 min from Patong beach. The hotel has a good beach facing pool especially during the mornings - later on its just low tide towards the afternoon. The in-house 88 degree pool bar & restaurant was good... More 

Was this review helpful? Yes 1
Urs, General Manager at Serenity Resort & Residences Phuket, responded to this review

Thank you very much for your review! We apologize that your room was not air-conditioned and mosquito free on arrival and i will certainly discuss this with our housekeeping team in order to make the necessary adjustments. With kind regards, Urs - General Manager More 

Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed 1 night in a Serenity suite and 4 nights in a H2O suite with my wife and 12 year old son. While both properties had a very nice layout, I would have to say that the furniture was a bit worn out and that maintenance works shouldn't be optional at this stage. Also, it was a bit disappointing... More 

Was this review helpful? Yes 1
Urs A, General Manager at Serenity Resort & Residences Phuket, responded to this review

Dear Jeremie, Thank you so much for your review! We would like to inform you that we have now already gone through the H2O suites as a part of our annual room maintenance program and rectified and renovated the issues and items that required attention. Sincerely, Urs - General Manager More 

Singapore, Singapore
Reviewer
3 reviews 3 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 3 weeks ago

A very nice hotel. We got a great room with a fantastic sea view. The restaurant was good (both food and service). The staff was friendly and customer service oriented..The beach is not nice (sometimes dirty probably due to the low tide) but the swimming pool area is good. It was easy for us take a taxi to go to... More 

Was this review helpful? Yes 2
Urs, General Manager at Serenity Resort & Residences Phuket, responded to this review

Thank you so much for your review and we are happy to hear that you enjoyed your stay at Serenity! Sincerely, Urs - General Manager More 

Zhuhai, China
Contributor
19 reviews 19 reviews
6 hotel reviews
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I stayed at Serenity for 7 nights at the beginning of March on a working trip away from China. Deluxe Room Clean, well maintained, spacious, and strong wifi. The bed was soft but not too soft, perfect for my liking and the air-conditioning worked great. I stayed in in what I thought was far away from the pool area but... More 

Was this review helpful? Yes 3
Urs, General Manager at Serenity Resort & Residences Phuket, responded to this review

Dear Mark, Thank you very much for your review and your compliments! Thanks also for your comment with regards to the breakfast. We will see what we can do to improve this a bit. Sincerely, Urs - General Manager More 

Dubai
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The hotel is beautiful,staff is very helpful,always greeting and smiling.We booked one bedroom suite and the room exceeded our expectations. It was spacious with splendid view to the sea and to the garden,big terrace with two sunbeds and dining table.As it was a special occasion for us, honeymoon, the room was decorated with rose petals. Swimming pool is big, restaurant... More 

Was this review helpful? Yes
Urs, General Manager at Serenity Resort & Residences Phuket, responded to this review

Dear Bilel, Thank you so much for your review! I will talk to our IT team member with regards to the WiFi quality in that room in order to get it fixed. Apologies for that. Sincerely, Urs - General Manager More 

Redcar, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 4 weeks ago

From the moment we got to the hotel until the moment we left we enjoyed every minute of our stay . Ten of us family and friends stayed for a week early in March for a relaxing time with our newly married son and daughter in law All the staff were very helpful from reception to bar staff The hotel... More 

Was this review helpful? Yes
Urs, General Manager at Serenity Resort & Residences Phuket, responded to this review

Dear Linda, Thank you very much for your review! Its great to hear that you and your friends enjoyed your time at Serenity! Sincerely, Urs - General Manager More 

Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Stayed in two bedroom suite near pool. Rooms further up the hill still nice, just further from the pool/view/beach. Great outlook, large rooms, nicely decorated, practical, fairly private. Bathrooms both lovely. Balcony massive and was used a lot. View across the bay was spectacular. Breakfast was definately above average. Not too busy, very nice beside the pool. Restaurant also quite... More 

Was this review helpful? Yes
Urs, General Manager at Serenity Resort & Residences Phuket, responded to this review

Dear Matt, Thank you very much for your review and the compliments! Sincerely, Urs - General Manager More 

1 review
5 of 5 stars Reviewed 4 weeks ago

I booked this hotel for a winter break in January with my girlfriend however my father passed away early jan so I had to postpone. The hotel were amazing and let me move the date to any that suited and were very accommodating. From the moment they picked us up from the hotel in their free limo service the experience... More 

Was this review helpful? Yes
Urs, General Manager at Serenity Resort & Residences Phuket, responded to this review

Dear Ed, On behalf of our team i would like to thank you for your compliments and nice review! We do hope to be able to welcome you back again in the future. With kind regards, Urs - General Manager More 

Brighton, United Kingdom
Senior Contributor
31 reviews 31 reviews
11 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Perfect for those who want to be out of the way, totally. As its quite remote, the taxis charge a small fortune to get anywhere. If planning some trips, its better not to use this hotel. If want to stay put, relax, drink cocktails, swim in the pool, overlooking the beach, then that's the place to be. But, The beach... More 

Was this review helpful? Yes
Urs, General Manager at Serenity Resort & Residences Phuket, responded to this review

Dear Lilla, Thank you very much for your review. As you mention correctly our resort is out of the way from the busy and noisy tourist centers in Phuket and therefore called "Serenity". We also provide a daily free shuttle bus to the shopping center and Patong beach to help guests save on taxi money. It is well known by... More 

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