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Serenity Resort & Residences Phuket

4.5 of 5 14 Moo 5 | Rawai, Muang, Rawai, Phuket Town, Phuket 83130, Thailand
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Serenity Resort & Residences Phuket
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Serenity Resort & Residences Phuket
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774 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (197)
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Auckland, Auckland, New Zealand
1 review
5 of 5 stars Reviewed 1 week ago

I was here in July 2013 and came back in Jan 2015. It's a great place to relax. The suites are spacious, well appointed and quiet. The food and service are excellent. The beach isn't that great for swimming but the pool is first class with good background music. They also had traditional Thai dancers one night and a jazz/blues... More 

Was this review helpful? Yes
Contributor
11 reviews 11 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 1 week ago

We had a few minor issues with our room that the Manager and staff were fantastic with fixing up for us - no problem. If you are looking for a hotel right on the beach, the beach isn't great. The photos on the Internet of the beach aren't a true indication of what it is really like. But the pool... More 

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Urs A, General Manager at Serenity Resort & Residences Phuket, responded to this review

Dear Kaz, Thank you very much for your review and compliments. As you mention correctly, it is not possible to swim in the sea during low tide in front of Serenity. Our website features pis showing the beach at high tide and during low tide and we also mention the beach condition twice in the text of our website. With... More 

County Durham, United Kingdom
2 reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The only reason I'm giving this a four star is due to the non existent beach. From the pictures on the internet I expected the hotel to be on a beach but this was a small stretch of sand that was more like waste land. You weren't able to sunbathe as there was no space for sun beds and you... More 

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Urs A, General Manager at Serenity Resort & Residences Phuket, responded to this review

Dear Sam, Thank you very much for your review. As you mention correctly the beach in front of Serenity is not for swimming during low tide, which is the case for all beaches facing Phuket's East coast, not just for Serenity. We do provide a complimentary shuttle service for our guests to Nai Harn beach, 10 minutes away in case... More 

Ahmedabad, India
Senior Contributor
22 reviews 22 reviews
9 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed in Serenity last month. 1) The Hotel is situated on a slope and comprises of four blocks in total. Reception and lobby is located in the first block (the farthest from sea), while rooms are located in the other three blocks. The fourth block is hte closest to sea and the dining space is placed just around there. We... More 

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Urs A, General Manager at Serenity Resort & Residences Phuket, responded to this review

Thank you so much for your nice review and we are glad to hear that you had a good time at Serenity! Sincerely, Urs - General Manager More 

Moscow, Russia
Senior Contributor
42 reviews 42 reviews
13 hotel reviews
68 helpful votes 68 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This place is really relaxing. All is dedicated to this...music, service, rooms. Really all is perfect. The long chairs over the roofs are perfect to sleep after lunch! If you go there you need to know 3 things. It's Rawai and not Patong so it is to relax and not to have parties each evening. You will need to rent... More 

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Urs A, General Manager at Serenity Resort & Residences Phuket, responded to this review

Dear Florian, Thank you very much for your review and we are happy to hear that you enjoyed your stay at our relaxing resort! With kind regards, Urs - General Manager More 

1 review
5 of 5 stars Reviewed 3 weeks ago

Just left the Serenity after 2 great nights in a seaview suite can't speak highly enough of the quality of the accommodation and a huge thank you to Urs and his amazing staff for looking after us . We thoroughly enjoyed the service by the pool at Balu's bar where some great cocktails were sampled, we will definitely return on... More 

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Urs A, General Manager at Serenity Resort & Residences Phuket, responded to this review

Dear Joyce, Thank you very much for your review and your compliments! Sincerely, Urs - General Manager More 

Singapore, Singapore
Reviewer
5 reviews 5 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 4 weeks ago

1. Housekeeping : We had to call them as no one had come by (this was after 2pm).They also forgot to replenish the bottles of water on 2 separate days. On Christmas Day, we saw mugs and bags on our beds, only to find out later that they had charged us 600+ baht for a beach bag. They removed that... More 

Was this review helpful? Yes
Urs A, General Manager at Serenity Resort & Residences Phuket, responded to this review

Thank you very much for your review. We apologize for the misunderstanding with the beach bag placed in your room. Each room has a beach bag that is for sale and this bag actually has a price tag on it. Its placed next to the TV. In addition we gave each guests a Christmas card with a free beach bag... More 

2 reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Myself and my family stayed in the resort over the Christmas period for 5 nights. Arriving at the front desk we did receive the holy grail of room upgrades, from our sea view apartment to the Pool Villa for 5000 Baht per night. I will now split up the review into two sections; 1) the review, and 2) advice for... More 

Was this review helpful? Yes 9
Urs A, General Manager at Serenity Resort & Residences Phuket, responded to this review

Dear Toby, Thank you very much for your review. I will certainly address your comments about the slow service at our restaurant with the food and beverage team and apologize for this. Please be careful when recommending other hotels in Rawai/Nai Harn area to other TA users that are actually NOT operating anymore. The Royal Phuket Yacht Club has been... More 

1 review
4 of 5 stars Reviewed December 22, 2014 via mobile

This is a slightly aged four star facility made five star by location and staff. We are very demanding, but staff found a way to meet most all our needs, including front desk staff serving as an efficient business center at no additional cost. Our town house on the beach was amazing - we walked into the sand at low... More 

Was this review helpful? Yes
Urs A, General Manager at Serenity Resort & Residences Phuket, responded to this review

Thank you so much for your review and i will certainly convey your compliments to our team! Sincerely, Urs - General Manager More 

Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 16, 2014

We've just had 6 wonderful nights at Serenity...it's a beautifully maintained, well planned resort. We paid 3500THB for a lovely room just one block from the pool. It was spotless. The pool area is fantastic, never any problems getting a lounger. Lovely views of the sea (not for swimming unfortunately, but there's a kayak available) and a wonderful ambience, especially... More 

Was this review helpful? Yes
Urs A, General Manager at Serenity Resort & Residences Phuket, responded to this review

Thank you so much for your nice review and compliments! Sincerely, Urs - General Manager More 

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Additional Information about Serenity Resort & Residences Phuket

Address: 14 Moo 5 | Rawai, Muang, Rawai, Phuket Town, Phuket 83130, Thailand
Phone Number:
Location: Thailand > Phuket > Phuket Town > Rawai
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Serenity Resort & Residences Phuket 4.5*
Number of rooms: 70
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Also Known As:
Serenity Resort And Residences Phuket
Serenity Resort & Residences Phuket Hotel Rawai
Outrigger Serenity Terraces Hotel
Serenity Resort & Residences Phuket Rawai
Hotel Style:
#1 Top resorts Hotel in Rawai
#2 On the Beach Hotel in Rawai
#2 Romantic Hotel in Rawai
#2 Luxury Hotel in Rawai
#2 Family Hotel in Rawai
#3 Spa Hotel in Rawai

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