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Serenity Resort & Residences Phuket

4.5 of 5 14 Moo 5 | Rawai, Muang, Rawai, Phuket Town, Phuket 83130, Thailand
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Certificate of Excellence 2014
Serenity Resort & Residences Phuket
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Serenity Resort & Residences Phuket
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740 reviews from our community

Traveler rating
    467
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (191)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
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  • Thai first
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  • Any
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Sydney, Australia
Reviewer
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed yesterday NEW

Currently staying here on our way to Khao Lak where we normally stay.Have never stayed in Phuket before and defiantly won't again. Not happy about the extra 17% charges on everything should have been told beforehand. Room cleaning is very poor it is now 2.30pm and I have had to ask for room to be cleaned. Nice pool area but... More

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Copenhagen, Denmark
1 review
4 of 5 stars Reviewed 4 days ago NEW

A fantastic hotel. Beautiful scenery. Great pool and very friendly staff. We upgraded our room on the day we checked in. It was definitely worth the extra baht especially when travelling with children.

Review collected in partnership with Skoosh

Was this review helpful? Yes
Urs A, General Manager at Serenity Resort & Residences Phuket, responded to this review

Dear Liv, Thank you very much for your nice review and we are happy to hear that you and your family had a great time at Serenity! Sincerely, Urs - General Manager More

Abu Dhabi, United Arab Emirates
1 review
4 of 5 stars Reviewed 1 week ago

I stayed in the hotel for 2 weeks and i loved every minute of it. The location is beautiful and the hotel itself is something to marvel at. The staff was always there to assist whenever needed. Friendly and good command of english. One the the most prompt room service I have ever experienced. Special thank you to Khan,Po,Jeaw and... More

Was this review helpful? Yes
Urs A, General Manager at Serenity Resort & Residences Phuket, responded to this review

Dear Onesimo, Thanks very much for your review and i will certainly pass on your compliments to our team! Sincerely, Urs - General Manager More

Shanghai, China
Top Contributor
130 reviews 130 reviews
51 hotel reviews
86 helpful votes 86 helpful votes
4 of 5 stars Reviewed 1 week ago

Firstly, the suites are AMAZING! They are 100% worth the extra money. We just went for the 'garden view' suite as couldn't really afford the sea view one this time, and we weren't disappointed. We were still lucky enough to have a partial view of the sea and these rooms are more private and quieter as you don't have people... More

Was this review helpful? Yes 1
Urs A, General Manager at Serenity Resort & Residences Phuket, responded to this review

Thank you very much for your email and we are happy to hear that you enjoyed your time at Serenity. I will address your suggestion about the room cleaning with our housekeeping team but we are generally not able to clean the rooms at exactly the same time each day as this depends on occupancy and availability of housekeeping team... More

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

The hotel is ok but the staff is weak Room cleaning is not frequently Flixepilty in check in is not available Room is smaller than discreption Value of money is not there cause you will feel you are dealing with beginners However The atmosphere is nice The place is a way from noise and headache

Was this review helpful? Yes 1
Urs A, General Manager at Serenity Resort & Residences Phuket, responded to this review

Dear Hamli, Thanks very much for your review and comments. Since you are not providing any details on what were your issues at check-in and with any of our team members we are not able to provide you with any explanations or response. All our room types are advertised at exactly the correct m2 size but you are telling us... More

1 review
5 of 5 stars Reviewed 1 week ago

i spent 7 nights at Serenity it was unforgettable days really i enjoyed with service quality and location only on thing the distance to down town but hotel solve it by shuttle bus from hotel to Central Mall and to Patong Beach i recommend hotel for people searching for relaxing and Honeymooners ob my next visit to Phuket i will... More

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Urs A, General Manager at Serenity Resort & Residences Phuket, responded to this review

Dear Kareem, Thank you so much for your nice review and i will certainly convey your compliments to our team! Sincerely, Urs - General Manager More

Bronxville, New York
Reviewer
4 reviews 4 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

My stay was unremarkable and OK. Nothing bad happened but nothing stood out either. The facility was OK, my room was OK, the food was OK. Would I return, probably not but to be fair everything was OK. I know this is not a stellar review but nor is it critical. I can't put my finger on it exactly but... More

Was this review helpful? Yes 2
Urs A, General Manager at Serenity Resort & Residences Phuket, responded to this review

Thank you very much for your review. We are glad to hear that your stay was ok. Serenity does not necessarily aspire to provide you with an out of this world experience but we do want to be a very, very solid and very good small upmarket resort. Sincerely, Urs - General Manager More

Perth, Australia
Reviewer
3 reviews 3 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 4 weeks ago

My partner and I are getting married at this resort next year so we thought we better come and check it out in person. We are so happy about our choice, everything from the quiet location, the condition of the resort, the size of the rooms, the airconditioning, the food, the lovely staff and the amazing views. There is a... More

Was this review helpful? Yes 3
Urs A, General Manager at Serenity Resort & Residences Phuket, responded to this review

Dear Simma, Thank you so much for your nice review and we are looking forward to welcoming you back for your wedding at Serenity next year! Sincerely, Urs - General Manager More

Forresters Beach,
Reviewer
5 reviews 5 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed September 17, 2014

We stayed for two weeks loved the location in a quiet area within short drive to most activities. Great room, good gym , excellent spa. Bar and restaurant good value and great cuisine. Room service prompt and good range, Staff happy and try hard to please . Would definitely stay again.

Was this review helpful? Yes 1
Urs A, General Manager at Serenity Resort & Residences Phuket, responded to this review

Dear Iswan, Thank you very much for your review and compliments, which i will pass on to our team! We do hope to see you again! Sincerely, Urs - General Manager More

Ehningen, Germany
Senior Contributor
49 reviews 49 reviews
9 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed September 12, 2014

This hotel is very good for anyone who does not want the all-inclusive deal. I loved my stay here. The staff should get a medal for top-notch customer service. We had no problems whatsoever and if we wanted something the staff promptly replied. The restaurant food is excellent. The facility was well maintained and kept. We will be returning.

Was this review helpful? Yes
Urs A, General Manager at Serenity Resort & Residences Phuket, responded to this review

Dear Arkobello, Thank you so much for your review and the compliments to our team! Sincerely, Urs - General Manager More

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Additional Information about Serenity Resort & Residences Phuket

Address: 14 Moo 5 | Rawai, Muang, Rawai, Phuket Town, Phuket 83130, Thailand
Phone Number:
Location: Thailand > Phuket > Phuket Town > Rawai
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Serenity Resort & Residences Phuket 4.5*
Number of rooms: 70
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Also Known As:
Serenity Resort & Residences Phuket Hotel Rawai
Serenity Resort And Residences Phuket
Outrigger Serenity Terraces Hotel
Serenity Resort & Residences Phuket Rawai

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