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Serenity Resort & Residences Phuket

#5 of 36 Hotels in Rawai
Certificate of Excellence
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14 Moo 5 | Rawai, Muang, Phuket Town, Phuket 83130, Thailand
Special Rate
THB1,800 (THB)
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Serenity Resort & Residences Phuket
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847 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (210)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Turkish first
  • Any
English first
  • All months
    (847)
  • Mar-May only
    (176)
  • Jun-Aug only
    (214)
  • Sep-Nov only
    (196)
  • Dec-Feb only
    (261)
All months
Kløfta
Level Contributor
22 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Stay at duplex by the sea with private pool. The place was amazing. The rooms spacious even have roof top area to dine and enjoy the sea view. The private pool not so private though as everyone walking the beach can see you. ++ for the super fast cooling airconditions which is a blessing on hot weather in Thailand. The... More 

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Oslo, Norway
Level Contributor
231 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 155 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

After reading all of these very good reviews we were deeply disappointed with the quality of the accommodation offered to us and the hotel, in general. We had book a superior suite for a 6-day stay and we were initially told that the one they gave us would be especially good because it had a sea view. The room did... More 

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5 of 5 stars Reviewed 4 days ago NEW

We booked the Penthouse Suite with the hot tub on the roof. It is the only room like it in the resort. When we got to the room it was very beautiful with more than enough room for my husband and I. Full kitchen with dishes, coffee maker, fridge, living room area, king size bed, jacuzzi, "his and hers" double... More 

Was this review helpful? Yes
Urs A, General Manager at Serenity Resort & Residences Phuket, responded to this review

Dear Melody, Thank you so much for your nice review! Once again we apologize for the issues with the jaccuzzy. This has now been rectified. Sincerely, Urs - General Manager More 

1 review
5 of 5 stars Reviewed 5 days ago NEW

Amazing & helpful staff. Very pleased with our week long stay. Couldn't help the weather however this place made up for it with its accommodations, tour selections & amenities. No sales, no hustling, just relaxing! Def will be visiting again!

Was this review helpful? Yes
Urs A, General Manager at Serenity Resort & Residences Phuket, responded to this review

Dear Lacy, Thank you so much for your review and we are certainly happy to hear that you had a great time at Serenity! With kind regards, Urs - General Manager More 

Sydney, Australia
Level Contributor
24 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 stars Reviewed 1 week ago

The location itself is excellent and Rawai is a peaceful area with some good restaurants, bars and beaches away from the busy Patong area. The pool area of this hotel and the 2 Chefs Restaurant on site is excellent as is the Atmanjai Spa next door. The staff and service are excellent in all areas. Our suite was spacious and... More 

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Urs A, General Manager at Serenity Resort & Residences Phuket, responded to this review

Dear Roy, Thank you very much for your review and comments and suggestions. We are currently in the process to go through all of our rooms during the low season 2015 as a part of our annual maintenance program. This will all be rectified within a few months. Sincerely, Urs - General Manager More 

Alesund, Norway
1 review
5 of 5 stars Reviewed 1 week ago

Big, nice and comfortable rooms with high standards. Professional and friendly saff makes the stay just perfect. Very good breakfast. Beautiful poolarea. Nice and fresh gym. Had a wonderful stay at Serenity with my daughter. It's a place where you just want to come back to! Top ratings in every aspect👍🏼 Definately coming back:))

Was this review helpful? Yes
Urs A, General Manager at Serenity Resort & Residences Phuket, responded to this review

Dear Anders, Thank you very much for your review and compliments! We certainly look forward to welcoming you back in the future. With best regards, Urs - General Manager More 

Dubai, United Arab Emirates
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

The hotel is so far from everywhere.No restaurants or any shops close to it except for a 7/11 So we end up paying a lot of money for transport just to go and eat somewhere.The hotel's room service is only until 10pm which is so surprising as room service should be available 24hrs.My husband got food poison on their tom... More 

Was this review helpful? Yes 2
Urs A, General Manager at Serenity Resort & Residences Phuket, responded to this review

Dear Ella, Thank you very much for your review. The location of the resort is a bit remote and this is clearly advertised on our TripAdvisor page and also on our website, so this should not have come as a surprise for you. Guests stay here to relax and to get away from the busy party town of Patong and... More 

Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I just returned from Serenity and had a wonderful stay in this amazing hotel. The service and kindness from staff is second to none, there was a genuine care and concern from all staff and we were always greeted with smiles. I did pay extra to stay in a suite, which was 3 times the size of a normal British... More 

Was this review helpful? Yes 1
Urs A, General Manager at Serenity Resort & Residences Phuket, responded to this review

Dear Alex, Thank you very much for your review and suggestions with regards to the breakfast. I will certainly discuss this with our restaurant team. Sincerely, Urs - General Manager More 

Jakarta, Indonesia
Level Contributor
1 review
4 of 5 stars Reviewed 2 weeks ago

I am stayed in the resort 3 days. I've got different experience in the resort. I have very wonderful view from my room, i can faced seen the beach. We have breakfast beside the beach and swimming pool. New experienced i got in Phuket when i stayed in this resort. the staff is very friendly and helpful too.

Was this review helpful? Yes
Urs A, General Manager at Serenity Resort & Residences Phuket, responded to this review

Dear Dewidewi, Thank you very much for your review and its nice to hear that you enjoyed your stay at Serenity! With best regards, Urs - General Manager More 

Leicester, United Kingdom
Level Contributor
30 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed here for a few nights whilst travelling around Thailand and what a pleasure it was. The hotel was beautiful, the rooms, bar, restaurant and pool where all stunning. There really isn't anything around the hotel but they do offer a free shuttle service to the beach and markets. The food in the restaurant was Devine and we enjoyed... More 

Was this review helpful? Yes
Urs A, General Manager at Serenity Resort & Residences Phuket, responded to this review

Dear Lorraine, Thank you very much for your nice review and compliments! We do look forward to have the opportunity to welcome you back again. With kind regards, Urs - General Manager More 

Hotel Review Summarization

What travelers say

  • Pool area(4)
  • Would highly recommend(3)
  • Very good(3)
  • Sea view(3)
  • Room service(3)
Questions? Get answers from hotel staff and past guests. Ask a question

1,268 photos of this hotel

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Hotel & grounds (112)
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Family/play areas (1)
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Pool/beach area (182)
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Dining (101)
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View from room (57)
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Room/suite (160)
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Bathroom (32)
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Expert photos: Taken by TripAdvisor travel experts

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Amenities (15)
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Beach (5)
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H20 Suite (75)
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Penthouse Seaview Suite (107)
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Pool (16)
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Restaurants and Bars (30)
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Serenity Room (42)
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The Hotel (47)

Management photos: Courtesy of the property manager

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Dining (3)
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Room/suite (6)
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Hotel & grounds (3)
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View from room (3)
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Other (7)
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