We stayed at the hotel in April 2012. Reserved a suite with an adjoining queen sized room. The staff at the front desk were quite pleasant but I dont think the issue with holding on to about 300 Aussie dollars on my credit card was highlighted.Tthey have shuttle to patong and central shopping centre- the first time we tried to... More

We arrived later in the evening from the Phuket airport. No help with the luggage into the lobby. As we checked in, on a prepaid stay. They asked for a credit card for extra charges. They just wrote the numbers down, and did not swipe the card through the machine. This is generally against the rules of all credit card... More

I arrive at this hotel the day before my birthday with my partner, at first we where really happy and the facilities could not be faulted, however it went downhill from there, the staff at the bar where extremely rude to me and my partner while ordering drinks and we was made to feel really uncomfortable, then we was offered... More

Upon arrival I was a tad disappointed in the location having had a completely different picture in my mind based on the website pics and the resort's name. I did not expect the resort to be on a fairly busy road. Don't let the locaction and quite simple reception area get you down. The resort does have alot to offer... More

We stayed one night, booked a Serenity Suite and were upgraded to a Two Bedroom Suite upon arrival. After an incident with the elevator, we were upgraded again to a Residence Suite (with private pool), which was, in a word, incredible. The manner of the staff in dealing with the incident was exceptional and without a doubt we would again... More

Was recommended to this hotel by a friend. This hotel is located at far end of Phuket - Rawai. It is away from all the crowd and main city areas, best for a quiet getaway. Good location if you just want to relax and basically doing nothing at all :p We stayed from 3-6 may 2012. Upon reaching we were... More

We stayed at serenity for 4 days with my elderly in laws, my husband and my two children aged 3. Years and 4 months respectively. I could not be happier with my experience. It is at a quiet end of Phulet. So if you want to be at the thick of activities this is not the place. But if you... More

My husband and I stayed here for 7 days. The resort is clean and well maintained, the staff are helpful even if at times they have a bit of difficulty understanding what is required. The room was cleaned twice a day and the bed turned down in the evening with a fresh flower left at each side, a nice touch.... More

Just came back from a 5 day stay at the Serenity with my wife & kids and absolutely loved the place: the 2-bedroom suite was probably the biggest I've ever stayed in, fantastic views of the pool and ocean , a fully equipped kitchen that allowed us to cook some eggs for breakfast, quick & tasty room service, lovely pool... More