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Serenity Resort & Residences Phuket

#9 of 38 Hotels in Rawai
Certificate of Excellence
14 Moo 5 | Rawai, Phuket, Rawai Beach, Rawai, Phuket 83130, Thailand
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Serenity Resort & Residences Phuket
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924 Reviews from our TripAdvisor Community

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Midlothian, United Kingdom
1 review
5 of 5 stars Reviewed 2 days ago NEW

in one bedroom suite very large room 876 great views staff always greeted us with an smile bar man was fantastic at doing cocktails Thursday nights bogof breakfast great stayed 16 nights and will be going back next year great for just relaxation an big thanks to all the staff that made us have an perfect holiday

Helpful?
Thank janet c
London, United Kingdom
Level Contributor
41 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This is an excellent resort with 5* qualities. The rooms are huge, compared to 5* hotels. My room (823) was on the ground floor with a huge bed (5’ x 6’6”) 2 fitted wardrobes a desk, a 32” flat screen TV, a refrigerator, crockery and bottle storage, a patio with table and 4 chairs and a very big bathroom. The... More 

Helpful?
3 Thank KenFergus0n
Urs A, General Manager at Serenity Resort & Residences Phuket, responded to this review

Dear Ken, thank you so much for your review and compliments! Sincerely, Urs - General Manager More 

Portsmouth, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

We booked to stay at friendship beach but on our arrival were told that they had double booked and put us in the Serenity hotel, we found ourselves very lucky as the hotel was much nicer. The staff were absolutely amazing and really looked after us, especially at the pool bar in the daytime and the evening. Our room was... More 

Helpful?
1 Thank Christine W
Urs A, General Manager at Serenity Resort & Residences Phuket, responded to this review

Dear Christine, Thank you so much for your review and we are happy to hear that you enjoyed your holidays at Serenity and the upgrade! With kind regards, Urs - General Manager More 

Level Contributor
4 reviews
5 of 5 stars Reviewed 4 weeks ago via mobile

We stayed 5 days before heading to a friends wedding definitely the best decision the staff are so helpful a friendly the resort and restaurant top notch not to forget the cocktails by the pool looking out over the ocean. Definitely a place to relax and unwind as the area is not commercial. Hopefully next vist will be the ocean... More 

Helpful?
Thank WazG
Urs A, General Manager at Serenity Resort & Residences Phuket, responded to this review

Dear WazG, Thank you very much for your review and we are happy to hear that you had a great time at Serenity. With best regards, Urs - General Manager More 

Milwaukee, Wisconsin
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed January 3, 2016

We (family of 4 from the states who travel frequently) and have mixed feelings about our stay here. Our opinion might have been affected by the timing of our arrival on Christmas day at 3pm as the Christmas brunch special was ending. The pool was filled with 20-30 somethings (literally filled), smoking and drinking. This was not the crowd that... More 

Helpful?
3 Thank BDRB2014
Urs A, General Manager at Serenity Resort & Residences Phuket, responded to this review

Dear BDRB, Thank you very much for your review and comments! Your assumption that the Christmas brunch at the hotel was attended by a group of guests from outside is correct. We were overwhelmed with this group on this day and the group was not very well managed by our team and we do apologize for this! As you mention... More 

Singapore
Level Contributor
24 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed December 30, 2015

Clean spacious rooms, nice pool and good breakfast but family friendly so if you want peace by the pool forget it. Hairdryer and toiletries are not good quality so advisable to take your own. Bed is comfortable, shower lacks power. Resort is on a hill so be ready for uphill walks in and out of resort. Staff very friendly. Well... More 

Helpful?
Thank Pupj0int
Urs A, General Manager at Serenity Resort & Residences Phuket, responded to this review

Dear Pup, Thank you very much for your review and comments and suggestions. I will discuss your comment about the hair dryer with our housekeeping team. Sincerely, Urs - General Manager More 

bangkok
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed December 27, 2015 via mobile

5 days spent there with the family, enjoyed the 2 connected rooms, one with large terrace. The pool is nice, the staff very friendly And the location is close to the kite surf club, we had 2 days of good wind. The place in rawai is perfect, quiet and close to nai harn beach you can reach easily

Helpful?
Thank restinpeace01
Urs A, General Manager at Serenity Resort & Residences Phuket, responded to this review

Thank you so much for your review and we are happy to hear that you enjoyed your time at Serenity. With best wishes for 2016, we remain, Sincerely, Urs - General Manager More 

Pattaya, Thailand
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed December 13, 2015 via mobile

We have spend a time this place for our wedding anniversary. They upgrade room for us to residence pool suite with an extra discount. We enjoy so much with the huge room with amazing view private pool. Their service also good. Strongly recommend!

Helpful?
1 Thank Matt S
Urs A, General Manager at Serenity Resort & Residences Phuket, responded to this review

Dear Matt, Thank you very much for your review! Its nice to hear that you had a great wedding anniversary at Serenity! Sincerely, Urs - General Manager More 

Level Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed December 13, 2015

Its a great resort for couples and family who want to have good time out away from crowd and relax. The resort is well maintained with nice pool, very good restaurant, nice service and courteous helpful staff. The facilities provided in the room are quite good and upto standard. The pool and restaurant offers good view of the sea which... More 

Helpful?
2 Thank Ravi0102
Urs A, General Manager at Serenity Resort & Residences Phuket, responded to this review

Dear Ravi, Thank you so much for your review and we are happy to hear that you enjoyed your visit to Serenity. With kind regards, Urs - General Manager More 

North Las Vegas, Nevada
Level Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 10, 2015 via mobile

If I could describe it in one word it would be amazing! What an extraordinary experience we had staying at this hotel just steps away from the beach and a gorgeous serenity pool. Very comfortable and clean rooms. We stayed in the grand view suite and staff were friendly throughout our stay. Free breakfast on the patio overlooking the beach... More 

Helpful?
1 Thank bbshica
Urs A, General Manager at Serenity Resort & Residences Phuket, responded to this review

Dear BBshica, thank you so much for your great review and compliments! Sincerely, Urs - General Manager More 

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