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All 22 Rawai hotels »

Serenity Resort & Residences Phuket

5.0 of 5
14 Moo 5 | Rawai, Muang, Rawai, Phuket 83130, Thailand
Hotel amenities
Ranked #2 of 22 hotels in Rawai
4.5 of 5 stars 240 Reviews
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240 reviews from our community

What travelers say about this hotel
  • Very good(12)
  • Sea view(9)
  • Bedroom suite(8)
  • Pool area(6)
  • Breakfast buffet(6)
  • Front desk staff(5)
  • More expensive(5)
  • Would highly recommend(4)
  • Thai food(4)
  • Taxi stand(4)
Traveler rating
    153
    61
    13
    10
    3
Only show reviews for Family (43) | Couples (106) | Business (1)
Date Rating
thecrawf72
Melbourne, Australia
2 reviews
5 of 5 stars Reviewed February 21, 2012 NEW

We have just returned from Serenity - Feb 12 - 18, 2012. I booked the pool residence which was perfect for myself and 2 girlfriends. The private pool and deck hosted our coffees in the morning and nightcaps in the evenings. It was great also for a quick dip in between tours etc to then just go straight up to... More

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Shribes
Amsterdam
Reviewer
3 reviews
5 of 5 stars Reviewed February 20, 2012 NEW

The suite was the size of a small apartment: modern, tastefully decorated with a fantastic amusement center (TV, video & audio) and roomy kitchen and dining area. There was also a large balcony looking out over the swimming pool and behind that the beach and bay. The personnel behaved professionally and friendly, with a very few less friendly but correctly... More

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TrevorHall
Newcastle, Australia
Top Contributor
217 reviews
59 helpful votes
2 of 5 stars Reviewed February 17, 2012 NEW

I checked into this hotel for two nights prior to heading home. I'd been scuba diving and needed a place to just relax for a day. The room was clean and spacious enough but if you don't like steps and slopes, don't come to this hotel. There is a significant difference in height between the reception and the pool and... More

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UrsPhuket, General Manager at Serenity Resort & Residences Phuket, responded to this review
February 20, 2012

Thank you so much for your review. We always appreciate reviews from such senior TripAdvisor contributors. Please allow us to clarify the sun lounge issue pointed out in your review. At now point during any day last week, were there no sunbeds available at our pool area. We have two areas with sun lounges: directly by the pool and on... More

kevin e
phuket
2 reviews
5 of 5 stars Reviewed February 15, 2012

This is a great hotel you need a suite room which will then be the biggest room you have stayed in the resturant serves some of the best food in phuket,try the massaman curry and the penne arebiatia you will not be dissapointed More

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UrsPhuket, General Manager at Serenity Resort & Residences Phuket, responded to this review
February 20, 2012

Thank you so much for your nice review. It was a pleasure to meet you and your wife during your stay. We certainly hope to be able to welcome you back! With best regards, Urs-General Manager More

roncasual
North Vancouver, Canada
Senior Reviewer
6 reviews
11 helpful votes
5 of 5 stars Reviewed February 13, 2012

We stayed at Serenity for 5 nights at the beginning of our trip to Thailand. We were initially given a room with no balcony that was a little small. We requested a change and were given a bigger room closer to the pool and restaurant - very much appreciated. The hotel is well maintained, beds are comfortable, A/C works well.... More

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UrsPhuket, General Manager at Serenity Resort & Residences Phuket, responded to this review
February 20, 2012

Thank you very much for your nice review. I am pleased to hear that our team was efficient and prompt to locate your wallet and return it back to you! Sincerely, Urs-General Manager More

Jaje83
1 review
4 of 5 stars Reviewed February 8, 2012

The resort is a perfect place for total relaxation. The rooms are very comtable and huge compared to European standard. The fitness center is up to a high standard as well. The pool area speak for it self - leterily is right on the beach with spectacular view over the blue ocean (be aware of the tide) The pool area... More

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UrsPhuket, General Manager at Serenity Resort & Residences Phuket, responded to this review
February 20, 2012

Thank you very much for your nice review. We are happy to hear that you appreciated the free shuttle bus to the shopping center and Patong beach on the west coast of the island. Kind regards, Urs-General Manager More

RossandAlisa
1 review
1 helpful vote
5 of 5 stars Reviewed February 6, 2012
1
person found this review helpful

Thank you Serenity! We had such a lovely time staying at you hotel, very nice to get up and sitting in a breakfast area and enjoying the lovely view infront of the restaurant!! Priceless!! We stayed in Garden view suit and it was just nice and perfect size for us! Staffs are very friendly and helpful. Slightly hard to get... More

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UrsPhuket, General Manager at Serenity Resort & Residences Phuket, responded to this review
February 20, 2012

Thank you very much for taking the time to write such a lovely review about our resort. We are pleased to hear that you enjoyed your honeymoon with us. We were aware of the increasing number of cats strolling around the resort and they have now been caught, neutered and evacuated to a different place. We are now keeping only... More

Myholidays1
London
Senior Contributor
23 reviews
37 helpful votes
5 of 5 stars Reviewed February 3, 2012
2
people found this review helpful

We originally booked in to a nearby hotel which was not up to our usual standard, so moved to Serenity. As soon as we arrived, the hotel staff made us feel very welcome (especially Cal). We paid a bit extra to stay in a one bedroom suite which was huge, very clean and luxurious with a large outside terrace with... More

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UrsPhuket, General Manager at Serenity Resort & Residences Phuket, responded to this review
February 20, 2012

Thank you so much for your nice review, which i will certainly share with our team members. We hope to have the opportunity to welcome you back in the future. Sincerely, Urs-General Manager More

Ajstah
Washington DC, District of Columbia
Contributor
17 reviews
10 helpful votes
4 of 5 stars Reviewed February 1, 2012
1
person found this review helpful

Phuket is a really nice island and Rawai beach is no exception. The resort is right on a nice part of the beach with a big pool and plenty of room to spread out and find a nice place to relax. They even have some roof top area above the restaurant with pool chairs. The rooms are pretty big and... More

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UrsPhuket, General Manager at Serenity Resort & Residences Phuket, responded to this review
February 3, 2012

Thank you very much for taking the time to write such a nice review about our resort. Our apologies for the issue with the shower drain which took a bit longer than normal to be fixed. As you point out correctly, there are issues with the taxi syndicates around Phuket. The authorities have been made aware by various organizations and... More

MRGLondon
Singapore, Singapore
Contributor
20 reviews
13 helpful votes
5 of 5 stars Reviewed February 1, 2012

We spent 5 days on one of the penthouse suites, the room was huge with a fantastic roof terrace facing the sea. When we checked in we were a bit apprehensive as the reception area isn't great, but luckily the resort was beautiful Service can be patchy as the staff don't really speak much english and seem to be extremely... More

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UrsPhuket, General Manager at Serenity Resort & Residences Phuket, responded to this review
February 3, 2012

Thank you very much for your nice review. We are aware of the English language challenges that our staff are facing and have implemented an English training program in order to improve this. I will certainly discuss the issue with your luggage with our front office team in order to avoid such mishaps in the future. We do promote a... More

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Serenity Resort & Residences Phuket Also Known As

  • Outrigger Serenity Terraces Hotel
Address: 14 Moo 5 | Rawai, Muang, Rawai, Phuket 83130, Thailand

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Serenity Resort & Residences Phuket
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