We were held to ransom at the check in when the receptionist demanded $A500.00 "bond" per room. We were a group of 6 and had prebooked and paid for 3 twin share rooms. I have never been charged a bond in all of my travels & found this insulting. The charge was witheld from my debit account until after we... more

I though this was a great place to stay. We stayed in the Lakeside rooms and I'm pleased we did. We were on the 5th floor and found the room to be very quiet. The location is great positioned right next to the Jungceylon Shopping Mall. This was particularly handy especially when it rained during our stay as it gave... more

The hotel is very nice & clean with good service especially the room reservation manager from phuket & singapore. They helped me alot when i have trouble in singapore & is flexible with my stay changes there. They assist & solve my prob. The room service is very prompt especially make up, asking for ice & etc. The most convenient... more

A really nice hotel, with great pool area, breakfast and comfort. Laying just by the lively Bangla Road as well as the beach and a great shopping mall. more

Travelled with my sister and 2 friends for my 50th birthday. We all had a wonderful and relaxing time. weather was great. rooms roomy, clean and staff most helpful. I received a birthday cake on arrival which was lovely. close to everything. buffet breakfast, was fantastic, plenty of everything to try. Will come back with my husband and daughters, hopefully... more

We booked the hotel because it was rated as a five-star hotel by one of the travel websites. The room rate came with breakfast. We were pleased with the nice room which was clean and comfortable. It is located next to a big Jungceylon shopping complex which is really convenient. However, it is a few block to walk to the... more

Stayed in this hotel for 4 nights as part of a tour package. The rooms are a decent size and are clean. The fuse in the room went out twice during my stay. Once was when we were bathing the kids which was very inconvient. I had to open the door to let some light in since it was late... more

Hotel room has air conditioning, but outside the hallways and lodge areas are non-enclosed open air. Hotel next to shopping mall with large discount store, restaurants, and shops. Charge for use of Internet. Breakfast is served at different wing of hotel. They provided small motor-scotter type carriage to go to next wing. Breakfast is average without much variety. Roof Swimming... more

I booked one of the special packages from the hotel website, and I have to tell you my stay was very disappointing. Firstly the driver who picked us from the airport was very unfriendly and unwelcoming when he met us at the airport, and never helped loading luggage into the car at the airport or when we arrived at the... more