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Deevana Plaza Phuket Patong

#41 of 289 Hotels in Patong
Certificate of Excellence
239-14 Raj U Thid 200 Pee Road, Patong, Kathu, Phuket 83150, Thailand
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Deevana Plaza Phuket Patong
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1,380 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Deevana Plaza Phuket Patong
See the most recent reviews
Hong Kong
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed October 17, 2011

Hotel location is good & within walking distance to major shopping mall. But the hotel staff is a bit inpolite and without efficient, when I check out & use reward voucher for pay the spa fee but it take more than 45min. to prove the voucher & check the voucher exchange rate. During this 45mins time I ask the check... More 

Was this review helpful? Yes 1
Manit M, Manager at Deevana Plaza Phuket Patong, responded to this review

Dear Guests, Thank you for taking the time to tell us about your experience at the Mercure Patong Phuket. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please... More 

A TripAdvisor Member
3 of 5 stars Reviewed October 16, 2011

Enjoyed stay at hotel up to a point. 2 groups of Aussie Youths, very noisy at night, banging on doors when trying to sleep, also drunk plenty during day poolside, nothing said about noisy behaviour. Breakfast ok, but expensive

Was this review helpful? Yes 1
Manit M, Manager at Deevana Plaza Phuket Patong, responded to this review

Dear Guests, Thank you for taking the time to tell us about your experience at the Mercure Patong Phuket. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please... More 

Kiama, Australia
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed October 15, 2011

our stay was a nice stay.our bed was a little harder than what we're use to so we asked for a topper and it was fitted almost immediately. the meals in the resturant was to satisfaction with a wide selection to choose from.the staff are always ready to help you.location is close to the main markets and about a 15min... More 

Was this review helpful? Yes 1
Manit M, Manager at Deevana Plaza Phuket Patong, responded to this review

Dear Guests, We very much appreciate your comments regarding your stay at the Mercure Patong Phuket. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.... More 

Australia
Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed October 11, 2011

My family and I (2 Adults & 2 teenagers) spent 8 nights at the Mercure in September and would recommend it. Check-in was a bit slow and I was disappointed that both our rooms were not ready when we arrived at 10:30am. I had booked the rooms for the night before our arrival so that we could walk straight in... More 

Was this review helpful? Yes 1
Manit M, Manager at Deevana Plaza Phuket Patong, responded to this review

Dear Guests, We very much appreciate your comments regarding your stay at the Mercure Patong Phuket. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.... More 

Melbourne, Australia
1 review
4 of 5 stars Reviewed October 9, 2011

Just recently spent 9 days here and being the first time overseas we were pleasantly suprised. We could not fault anything. The staff were friendly, the rooms clean, the pool area a great spot to unwind and only a short walk to all of the local attractions. Would not hesitate to stay here again whenever back in Patong Beach.

Was this review helpful? Yes
Manit M, Manager at Deevana Plaza Phuket Patong, responded to this review

Dear Guests, We very much appreciate your comments regarding your stay at the Mercure Patong Phuket. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.... More 

Victoria, Australia
Level Contributor
49 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed October 9, 2011

This was our 2nd stay at the Mercure Patong my wife and I with 2 teenage daughters. Our request for interconnecting rooms was appreciated and organised prior to our arrival, we stayed in the same rooms as last year which was great. My main concern this time around was a group of Australian footballers on their end of year trip,... More 

Was this review helpful? Yes
Manit M, Manager at Deevana Plaza Phuket Patong, responded to this review

Dear Guests, Thank you for taking the time to tell us about your experience at the Mercure Patong Phuket. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please... More 

Singapore, Singapore
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed October 1, 2011

My hubby n I traveled to Phuket in March 2011. Read reviews on hotels near Patong beach n finally booked ourselves on this hotel (superior with pool view) thru online reservation. We stayed 4 nights. Room was clean n well-kept. Staff were friendly n helpful. Hotel location is near OTOP, 7-11, decent message places, booth that provide tour / car... More 

Was this review helpful? Yes 1
Manit M, Manager at Deevana Plaza Phuket Patong, responded to this review

Dear Guests, We very much appreciate your comments regarding your stay at the Mercure Patong Phuket. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.... More 

Brisbane, Australia
Level Contributor
53 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
3 of 5 stars Reviewed September 29, 2011

We stayed at the Mecure Patong September 2011- for one week. After a long flight from Brisbane to Brunei then to Bangkok then to Phuket all we wanted to do was go to our hotel room. The check it took so long I have never waited so long in my life for a check in!!!! First the people greeted us... More 

Was this review helpful? Yes
Hotel Review Summarization

What travelers say

  • Pool view room(9)
  • Pool bar(9)
  • Happy Hour(8)
  • Good location(8)
  • Buffet breakfast(5)
  • Hard rock cafe(5)
  • Otop market(4)
  • Great location(4)
  • Staff were friendly(4)
  • Very nice(3)
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View from room (21)
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Business center/function rooms (1)
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Room/suite (5)
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Pool/beach area (2)
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