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All 260 Patong hotels

Mercure Phuket Deevana

4.0 of 5 Hotel   |   239-14 Raj U Thid 200 Pee Road, Patong, Kathu, Phuket 83150, Thailand (Formerly Mercure Patong Phuket)
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Mercure Phuket Deevana
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Ranked #125 of 260 hotels in Patong
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935 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (158)
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  • Chinese (Simplified) first
  • Dutch first
  • English first
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English first
Phuket, Thailand
1 review
2 of 5 stars Reviewed 5 days ago NEW via mobile

We arrived late no service upon arrive at the drive way 3 staffs were sitting at counter not even want to greet the guests, very bad arrival experience. On eyes contact no smile from overnight reception girl. Even I asked her with some question because she a kind like discriminated but her answer was this is the way I talked... More

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MercurePatong, General Manager at Mercure Phuket Deevana, responded to this review

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Phuket Deevana. I am sorry that your experience did not meet your expectations about staff service at front desk upon your arrival; please allow me to express my sincerest apologies. We will take this with seriously action in order to ensure that staff... More

Sunshine Coast
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

We had stayed at this hotel before and generally knew what to expect. For the price it is a reasonable hotel in a good location. The best feature is the pool and the ambiance of the pool area. Its a oasis within the hustle and bustle of Patong. Dinner poolside is also a pleasant experience. However following our stay here... More

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MercurePatong, General Manager at Mercure Phuket Deevana, responded to this review

Dear Guest, We very much appreciate your feedback staying at Mercure Phuket Deevana. In regards to your Le Club member point, we have already sent to your attention on the separate email. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank... More

Perth, Australia
Contributor
20 reviews 20 reviews
20 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 2 weeks ago

A friend and I stayed here and we had no problems whatsoever. Staff were very friendly, great location, good food, room was clean. What more could you want. It is about a 20 minute walk to Bangla Rd but that didn't bother us at all. I would definitely stay here again and recommend to friends and family.

Was this review helpful? Yes
MercurePatong, General Manager at Mercure Phuket Deevana, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Phuket Deevana. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.... More

Moranbah
Contributor
13 reviews 13 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We had a lovely experience here, the people working here were a real delight, always smiling couldn't do enough for you, we especially loved the 2 for 1 cocktails at the O2 bar. It is really close to all the night life and restaurants on the Patong Beach and lots of stalls to buy from just outside the front door.

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MercurePatong, General Manager at Mercure Phuket Deevana, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Phuket Deevana. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.... More

Mumbai
1 review
5 of 5 stars Reviewed 3 weeks ago

Good experience over all. Staff is very helpful.rooms r ready n clean. The pool is the Best part in the hotel. Clean n the water is not too cold. Location of the hotel is good , close to the beach but a 20 min walk to Bangla road. Lotsa shopping n eating joints close by.

Was this review helpful? Yes
MercurePatong, General Manager at Mercure Phuket Deevana, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Phuket Deevana. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.... More

Batemans Bay, Australia
Senior Contributor
36 reviews 36 reviews
33 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We just came back from 3 nights in superior pool view room. Our room was on the (top) 6th floor. I would highly suggest taking a pool view room. The Mercure is not a fancy resort so if that is what you are looking for do not stay there. It is however good value for money, especially paying in advance.... More

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MercurePatong, General Manager at Mercure Phuket Deevana, responded to this review

Dear Guests, We very much appreciate your comments regarding your stay at Mercure Phuket Deevana. It is always a pleasure to receive constructive feedback in regards to choices of breakfast and shower pressure. Your valued comment has been passed to our F&B Manager and maintenance to improve. I am sure that this feedback will serve as an encouragement to all... More

London, United Kingdom
Contributor
14 reviews 14 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We had an awful start to our stay at the Mecure Patong. The room we were checked into had not been cleaned - that was a first for me! Complained to a couple of people - no action. Then got hold of what appeared to be a manager, and hey presto it was fixed. Even had a "sorry", which is... More

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MercurePatong, General Manager at Mercure Phuket Deevana, responded to this review

Dear Guests, We very much appreciate your comments regarding your stay at the Mercure Phuket Deevana. It is always a pleasure to receive constructive feedback. However in regards to your room, once again please accept my apology for your inconvenience upon arrival. I will share your comments with our team. I am sure that this feedback will serve as an... More

Bangkok, Thailand
2 reviews
5 of 5 stars Reviewed 3 weeks ago

The room is clean and quiet, I got a lot of help from Miss Monthira to change my booking date until I can come here. We also got upgrade room to be bigger. The hotel is in the good location, the beach is in the walking distance ,very convenience to go everywhere in Phuket. I stay with my mother for... More

Review collected in partnership with this hotel

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MercurePatong, General Manager at Mercure Phuket Deevana, responded to this review

Dear Guests, We thank you very much for telling us your experiences at Mercure Phuket Deevana. It is always a pleasure to receive constructive feedback in regards to our breakfast. Our chef is working on the menu to ensure we have much more varieties for our customers. Miss Montira is now on her maternity leave and she will come back... More

Noosa, Australia
2 reviews
5 of 5 stars Reviewed 4 weeks ago

Great location for us, staying away from too much hustle and bustle. Right price for what we were after, hubby likes to do his research, and we were not dissappointed. Bonus was we are also a member of their loyalty programme. Large family room with seperate area including tv for the kids, plenty of space for 9 and 12 year... More

Review collected in partnership with this hotel

Was this review helpful? Yes
MercurePatong, General Manager at Mercure Phuket Deevana, responded to this review

Dear Guests, Thank you very much letting us know your experiences at Mercure Phuket Deevana. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope... More

Melbourne, Australia
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

The hotel itself is in a good location, but a little tired and run down. The food was good value, especially as I am an Accor Privileges member. The staff were extremely friendly and helpful and this is what made our stay so enjoyable and the reason we would stay here again. Hall ways tiled and can be noisy with... More

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
MercurePatong, General Manager at Mercure Phuket Deevana, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Phuket Deevana. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.... More

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Additional Information about Mercure Phuket Deevana

Also Known As:
Mercure Patong Phuket Hotel Patong
Mercure Patong Phuket Hotel
Accor Patong Phuket
Mercure Patong
Mercure Phuket Deevana Patong
Address: 239-14 Raj U Thid 200 Pee Road, Patong, Kathu, Phuket 83150, Thailand (Formerly Mercure Patong Phuket)
Location: Thailand > Phuket > Kathu > Patong
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#37 Luxury Hotel in Patong
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Phuket Deevana 4*
Official Description (provided by the hotel):
In the heart of Phuket, the unforgettable Mercure Patong Phuket is just 5 min from Patong Beach and the popular night bazaar and shopping precinct. Convenient and comfortable, this modern 4 star resort hotel offers great value. Ideal for a weekend leisure getaway or family holiday, the hotel features 249 rooms, an inspired restaurant, three bars, two swimming pools, spa, massage, fitness centre and kids club. State of the art business centre and conference facilities ideal for corporate guests. ... more   less 
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