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The Charm Resort Phuket

4.0 of 5 212 Taweewong Rd., Patong, Kathu, Phuket 83150, Thailand
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The Charm Resort Phuket
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The Charm Resort Phuket
The Charm Resort Phuket
The Charm Resort Phuket
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55 reviews from our community

Traveler rating
    18
    11
    12
    6
    8
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4
30
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Business
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
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Sydney, New South Wales, Australia
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

The hotel is on the outskirts of the main area of patong beach meaning that it gives a much needed seclusion from the hype of the main party area but close enough to walk and be among the action. The hotel itself is amazing, the superior room is like a luxury heaven, has all the makings of a little home,... More 

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TheCharmResort, Manager at The Charm Resort Phuket, responded to this review

Dear Bodie S Thank you for taking the time to write your comments for The Charm Resort Phuket on Trip Advisor which are very much valued.We are delighted to know that you had an enjoyable stay with us and that you were pleased with the overall of service and facilities at The Charm Resort Phuket. All your kindly comments, particularly... More 

Contributor
12 reviews 12 reviews
12 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 1 week ago

This hotel is new and has some great features, including an amazing roof pool. However, in many ways it was disappointing. Many of the pool access rooms are overlooked and lack privacy, we changed rooms on the first day. The food was awful. The breakfast had stale bread, cold omelettes and there was no low fat milk. The staff in... More 

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TheCharmResort, Manager at The Charm Resort Phuket, responded to this review

Dear Anon559 Thank you for taking the time to write your comments which are very much valued. I would like to personally apologize for the series of unfortunate incidences that you’re experienced during your stay with us. We are currently carrying a maintenance program and all technical issues will soonest be fixed. Once again, thank you for choosing The Charm... More 

Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
4 of 5 stars Reviewed 1 week ago

We stayed in this hotel for 2 days when we where in Phuket. We had this nice suite with a vey big jacuzzi on the balcony. Every night, we spend our 2 hours before going to sleep on the jacuzzi while drinking a very nice Italian wine and watching the stars. I loved the location on the hotel since its... More 

Was this review helpful? Yes
TheCharmResort, Manager at The Charm Resort Phuket, responded to this review

Dear Shemai04 Thank you for taking the time to leave such a fantastic review of The Charm Resort Phuket I am delighted to read that you had an amazing stay and that you especially appreciated our service from the heart. It was a pleasure to serve you and we are looking forward to welcoming you back at The Charm Resort... More 

Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

we arrived on september 27th.. and we booked for deluxe room,, but fasility,, all its so wonderful..1st day i think want take a breakfast at my room but staff hotels say,, cant bring my breakfast to my room. but the assitant manager help me,, his say,, who can say that,, and finnaly i can breakfast at my room,, and the... More 

Was this review helpful? Yes
TheCharmResort, Manager at The Charm Resort Phuket, responded to this review

Dear Ana A Thank you for taking the time to write your comments for The Charm Resort Phuket on Trip Advisor which are very much valued. We are delighted to know that you had an enjoyable stay with us and that you were pleased with the overall of facilities and we will improve English of our staff member as soon... More 

Munich, Germany
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I chosethis hotel because i thought it was new and therefore clean and was one of the cheaper options in phuket. When booking it was between this hotel and the westin which was only 100 euro more. I wish i wouldhave chosen the westin. I was shocked by the exterior of the hotel. When you drive up to it, the... More 

Was this review helpful? Yes 1
TheCharmResort, Manager at The Charm Resort Phuket, responded to this review

Dear Gia A Thank You for taking the time to write your review of our property, your comments are very much valued. We really appreciate your comments regarding our Customer service. Our staff members take their roles in our industry very seriously and try every day to provide that quality customer service to our guests expect. Once again I do... More 

Mackay, Australia
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

Got upgraded from The Deluxe to a Jacuzzi suite, the rooms were nice and clean but staff had trouble with time management, we sat at the counter for 20mins before we were given the keys to our room. Apart from that the beach is close bit of a walk to shops and bangla.

Was this review helpful? Yes 1
TheCharmResort, Manager at The Charm Resort Phuket, responded to this review

Dear Makemesmileee Thank you for making us your preferred hotel in Phuket during your recent visit to Thailand and for subsequently sharing your feedback with us. I was, however, extremely disappointed that we failed to meet your expectations and would like to personally and sincerely apologize for the inconveniences you experienced. Rest assured that your comments have been shared with... More 

1 review
1 of 5 stars Reviewed 2 weeks ago via mobile

Sorry to say that what you pay for staying per night is not worth it at all. The staffs are not helpful. Sorry to say that. I had to force my way into it. The rooms facing the back are deserted. Abandoned buildings behind got me so eerie. Yes, the beach is nearby. But its quite a walk to the... More 

Was this review helpful? Yes
TheCharmResort, Manager at The Charm Resort Phuket, responded to this review

Dear cocojumboo Thank you for taking the time to write your comments on Trip Advisor. Which are very much valued.We are pleased by the overall not good score. We are regret that your experience did not fully meet your expectation. We are currently carrying a maintenance program and all technical issues will soonest be fixed. Sincerely yours, The Charm Resort... More 

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

This was my worst experience ever in my life! The staff was extremely rude for everything.. Almost enough for me to leave the hotel but unfortunately I had pre paid. There were mosquitoes on the fruits and other food items in the breakfast everyday and despite many reminders nothing was done. The 3rd day of my visit a fly was... More 

Was this review helpful? Yes 1
TheCharmResort, Manager at The Charm Resort Phuket, responded to this review

Dear Vinaymieux Your feedback is sincerely appreciated. I do regret to learn that you did not enjoy your stay and that you found our service delivery and food selection inadequate. We are certainly not proud of the fact that your first hotel review consisted of our shortcomings and I honestly feel disappointed that we have let you down. I make... More 

Spain
Reviewer
5 reviews 5 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I was planning on staying in the hotel for 5 nights. When I arrived nobody was there to help me with the suitcases, after waiting 10 min so somebody would notice that I’m trying to check in, finally they noticed me. When I was taken to my room, in the hall way it smelled like fresh paint but the walls... More 

Was this review helpful? Yes 2
TheCharmResort, Manager at The Charm Resort Phuket, responded to this review

Dear jessica c Thank you for taking the time to write your comments on Trip Advisor. Which are very much valued. We are pleased by the overall not good score. Our top priority is the guest satisfaction, and I feel very disheartened when reading your review. We are regret that your experience did not fully meet your expectations; please allow... More 

Brisbane, Australia
Senior Contributor
29 reviews 29 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Stayed 31 Oct to 12 Nov 2014. I am so wonderfully surprised at this '3 star' resort/hotel…….to me it was more like 4 star! I have stayed in 6 star around the world that could learn a thing or two from them. Our room was amazing with a (very comfortable) superking and a queen size bed which was unexpected (came... More 

Was this review helpful? Yes 1
TheCharmResort, Manager at The Charm Resort Phuket, responded to this review

Dear AAXand Lolly Thank you for taking the time to write your comments for The Charm Resort Phuket on Trip Advisor which are very much valued. We are delighted to know that you had an enjoyable stay with us and that you were pleased with the overall of service and facilities at The Charm Resort Phuket. All your kind comments,... More 

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Additional Information about The Charm Resort Phuket

Address: 212 Taweewong Rd., Patong, Kathu, Phuket 83150, Thailand
Location: Thailand > Phuket > Kathu > Patong
Price Range (Based on Average Rates): $
Hotel Class:4 star — The Charm Resort Phuket 4*
Number of rooms: 246
Reservation Options:
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Also Known As:
The Charm Resort Phuket Patong
Hotel Style:
#43 Luxury Hotel in Patong
#50 On the Beach Hotel in Patong

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