Lets start with the positives for this supposedly 5 star resort. The hotel is in a wonderful location directly opposite the beach with relaxing and well maintained pool and garden area. Unfortunately this is where things go downhill at a rapid rate. Negatvies. 1. Service was so appalling it might well have been non-existant. No smiles, no greeting on arrrival,... more

Stayed 2 nights at Graceland Hotel & Spa, Phuket. I think no need any word to teach it. My room was much bigger than I expected firsty. Air condition, TV and other electronic equipment were set goodly and ready to use with no problem. Floors, stairs, every point in this hotel was so clean and tidy. It also has a... more

Myself and my partner stayed at the graceland in aug 2008, Was fantastic. We paid a great rate and was not dissapointed. There is even a bowling alley !! The front of house staff couldn't have been a bit nicer but we checked in at a busy time. The room is very big and comfy we had a great pool... more

My husband and our 3 children 3,8,10 and I had the best holiday at the grace land, we stayed there for 13 nights and could not fault it. We found the staff lovely, the guys that worked the pool area were great with the kids and always welcomed us to the pool with smiles and a hello. The rooms were... more

Our room was great, once we found it!! Upon arriving at the phuket gracelands resort, we were told to go and speak to a bell boy to show us to our room. Of the four bell boys we approached, 3 ignored us and 1 pointed to a doorway and simply said "level 3". Upon arriving at level 3 and realising... more

We stayed at the Graceland for 10 days in March. The room was lovely and the gardens and surrounds were stunning, with frangipani trees and orchids all around the pool and lotus flowers in little moats around the pathways. During the searing heat of the day it would have been great to watch TV in the room but there was... more

I've travelled all over the world, on my own, with my children, with my husband. Graceland is a great hotel. Clean, good food, helpful staff and plenty of them, great facilities. Rooms are big and clean and have everything you want and more. Ask for an "inside" room to get a view of the pools and gardens. Location is perfect,... more

After reading mixed reviews before we arrived, I must admit opening the door to the room a bit worried, but was pleasantly suprised. Yes, the beds were very firm and yes, some of the breakfast dishes could have have been warmer but, overall for the price and the position we will be back. more

I must admit I was a little worried staying at Gracelands after the reviews on TA. We arrived on the 27 April and celebrated our 25th wedding anniversary at Gracelands. Our stay was 2 weeks and we found the rooms wonderful - we were on the top floor (4th floor of building 4) overlooking the pool bar and hills. At... more