Hotel location is very good - straight across from Patong Beach which in the morning is great to walk along and close enough to everything else to be walking distance but not too close as to be impacted by noise. Our experience on arrival though was extremely poor. We were collected from the airport by the hotel's car and delivered... More

This resort has the amenities of a 4 star resort but nothing else! Construction works everywhere waking you at 7am and the front desk staff were rude and unhelpful. Shower was horrible, kept going burning hot to freezing cold. Would not recommend at all. More

We had a deluxe pool view room which was comfortable but also ageing. The air conditioning didn't respond to the thermostat and operated on "cold" all of the time which resulted in us freezing during the night. The hotel has excellent facilities but is too large and does not cater sufficiently for the guests. The pool area is large but... More

Went in early November with another family (2 mums, 4 guys (all 20ish). What a fantastic time we had. We will certainly be coming back, that is for sure. Location: Gracelands is undoubtedly the best resort in the Patong Beach area, although it is only 4 star. You can't beat staying right next to the beach. Staying in town would... More

My partner and I stayed here last year and highly recommend it to all family and friends! Staff were very friendly and I was so happy with our room. We had a room right beside the main pool and on the ground level so we could easily slip out of the side door to our room and hop straight into... More

Stayed 8 nights Jan-Feb. Had booked through Flight Centre and received a My Time package. On arrival, after a long flight via Melb & KL, we must have had the worst receptionist and the reason why so many people complain about the Reception Desk. I really do not think it is all the receptionists, just 2..and we got both. We... More

Just got back from a 10 night stay at Phuket gracelands with the family (4 of us, 2 kids - a 5 and 10 y.o.). Highly recommended as a family friendly resort, the location was fantastic, just a 10 min walk from all the action, far enough from the crowds but easily reachable by foot. Room was clean and modern... More

As a paying guest of the hotel, I would like to know why we were not notified of the construction prior to departure from Australia. This would have allowed us to organise alternative accommodation. It wasn’t until we arrived in the hotel room that we were notified by a letter on our desk regarding construction taking place between the approximate... More

I was impressed with all the resort had to offer. Bowling alley, billboards room, exercise room, spa etc. A new wing is currently being built with a really nice swimming pool and some pool access rooms. Only negative thing I found was the resort is closely located to some Muslim facilities and we would often hear the prayer over the... More