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Phuket Graceland Resort & Spa

190 Thaweewong Road | Patong District, Amphur Kathu, Patong, Kathu, Phuket 83150, Thailand
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Phuket Graceland Resort & Spa
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Phuket Graceland Resort & Spa
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1,613 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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1 review
1 of 5 stars Reviewed yesterday NEW

We stayed at the Graceland Resort & Spa in Phuket in April 2015. We booked through booking.com. When we arrived, we immediately realised that the hotel is wrongly represented on their website. It looks nothing like what it suggests on the website. It has an extremely dated lobby. We found the staff to be extremely Unhelpful, and rude! Once we... More 

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Melbourne, Australia
Level Contributor
28 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

My husband and I and 21 year old son have just returned after spending 12 nights at this lovely resort, we stayed in 2 deluxe pool view rooms with a balcony. Rooms were wonderful, large, clean and the best air conditioning.Thank you to the smiling young lady who cleaned our room every day.The breakfast buffet was excellent, so many choices,... More 

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Mill Park
Level Contributor
3 reviews
3 of 5 stars Reviewed 2 days ago NEW

the rooms we had were very old looking but clean , we spent 8 days pool was great area . Access to beach was very close , we traveled with a family of four . Breakfast was a large buffet with a wide selection of food .

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Melbourne
Level Contributor
65 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Our second time at Graceland was just as good as our first. The rooms, the facilities and the staff were all great. Sure there was a few small things that niggled but were not a real issue. The hotel is located far enough from busy Bangla Road so that you don't have the noise but still close enough for a... More 

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GracelandGrace, Concierge Manager at Phuket Graceland Resort & Spa, responded to this review

Thank you for coming back to stay with us for a second time, and thank you for your generous review of your time with us. Please come to stay with us again when you are next in Phuket, it will be good to see you again. Sincerely Stuart Roberts Concierge Manager More 

Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We had a lovely visit to Gracelands Resort and Spa. We spent 11 days there with our family of 5 and only had a few very tiny areas we weren't too happy with. We were getting really fed up with the Belgian Cafe lounge singers singing the same songs really loudly, night after night. The rooms are a little run... More 

Was this review helpful? Yes 3
GracelandGrace, Concierge Manager at Phuket Graceland Resort & Spa, responded to this review

Many thanks for coming to stay with with us at our hotel and for taking the time to write such a positive review. I have already reported your comments to all the department managers, your views are important and usefull to us, thank you again.The greatest asset Thailand has are the Thai people, their outlook on life, their values and... More 

Port Macquarie, Australia
Level Contributor
30 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Stayed for 8 nights and found this resort fantastic! So much to do! Check in was a breeze our room was in building 5 and overlooked the pool and great views of the beach across the road, loved our room even though it wasnt what we initially requested but it had a deep bath, rain shower and a great view.... More 

Was this review helpful? Yes
GracelandGrace, Concierge Manager at Phuket Graceland Resort & Spa, responded to this review

I am so happy that you enjoyed so many aspects of your stay with us at the Graceland Hotel, and thank you for your generous review. I sincerely hope that you come back to stay with us sometime soon , our goal upon your return will be to exceed your expectations. Your comments about the poole tables have been passed... More 

Level Contributor
29 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Spent 8 days in Phuket staying at Graceland Resort and Spa was a great choice. Situated on the less busier side of the beach that had fantastic access to all the shops, food and attractions I believe the choice was the right one. Resort itself has everything you need to cater for your needs and the staff were warm and... More 

Was this review helpful? Yes 1
GracelandGrace, Concierge Manager at Phuket Graceland Resort & Spa, responded to this review

Dear John K. You Mr K have the perfect mind set for travelling, indeed for life in general. I've just read all of your other reviews, all of them warm and generous, you obviously always look on the positive side of things and as a result you always seem to enjoy yourself. I'm so glad you came to stay with... More 

Brisbane, Australia
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Our first trip to Thailand for our 30th wedding anniversary, so we were in a honeymoon suite.. we arrived very late, the room was beautiful everything we needed, the checkin was quick and efficient and staff were friendly, although, very little English speaking and understanding staff. We were taken to our room by bellboy who just stood there with his... More 

Was this review helpful? Yes
GracelandGrace, Concierge Manager at Phuket Graceland Resort & Spa, responded to this review

Thank you for staying at our hotel on your first trip toThailand. I do hope you enjoyed your stay with us and that it will be the first of many stays in our beautifiul country.May I offer you our best wishes for your future on your anniversary. I have passed all of your comments on to our department managers, thank... More 

1 review
4 of 5 stars Reviewed 1 week ago

Myself and 3 friends stayed at Graceland this month and would highly recommend, we stayed in a deluxe pool access room in the new area of the hotel, the room was amazing and was spotless. The only downside to the hotel was the room service. For the price I expect hot food however we ordered room service 3 times and... More 

Was this review helpful? Yes
GracelandGrace, Concierge Manager at Phuket Graceland Resort & Spa, responded to this review

Thank you so much for coming to stay with us at the Graceland Hotel. and thank you for the generous review. I am sorry that the standard of our room service fell below your expectations, and I have reported your comments to our food and beverage manager and we will do everything we can to learn and grow as a... More 

Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 1 week ago

I recently stayed 3 nights at the Graceland with my girlfriend and was very underwhelmed by our stay. We are a very easygoing, young couple and yet had multiple complaints with our stay. The wifi hardly worked throughout our entire time being there and when it did, it was very spotty making it difficult to check work emails. Just about... More 

Was this review helpful? Yes 1
GracelandGrace, Concierge Manager at Phuket Graceland Resort & Spa, responded to this review

I'd like to thank you for coming to stay wiith us at our hotel, and thank you for taking the time to review our performance. The issues you have raised have been reported to our department managers and will be used constructively in improving the standard of our customer service. Thank you again. Stuart Roberts Concierge Manager. More 

Hotel Review Summarization

What travelers say

  • Buffet breakfast(19)
  • Tuk Tuk(18)
  • Bangla road(10)
  • Pool view room(9)
  • Ground floor(6)
  • Very clean(6)
  • Reception staff(6)
  • Good size(5)
  • Great Place(5)
  • Beds are hard(4)
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1,679 photos of this hotel

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Hotel & grounds (226)
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Amenities (120)
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Beach (4)
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Main Pool (16)
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Main Wing Deluxe Room with Balcony (53)
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Restaurants and Bars (148)
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Sky Pool (11)
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Sunset Deluxe Pool View Room with Balcony (42)
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Sunset Wing Large Pool (18)
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Sunset Wing Small Pool (6)
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Superior Room (47)
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The Hotel (47)

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Dining (5)
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