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Phuket Graceland Resort & Spa

190 Thaweewong Road | Patong District, Amphur Kathu, Patong, Kathu, Phuket 83150, Thailand
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Phuket Graceland Resort & Spa
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1,556 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Antwerp, Belgium
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed yesterday NEW

The hotel is huge, the entrance hall is a large half football field, some travel agencies and information points and a patisserie can be found there. The reception staff is friendly and helpful. Sometimes we had to ask three times just to get what we ask but that was probably due to the crowds at the counter. The dining room... More 

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Brisbane, Australia
1 review
4 of 5 stars Reviewed yesterday NEW

I was a little nervous after reading some of the reviews but thought I'd post my initial impressions after 2 days. We checked in yesterday and have been really happy with the service and facilities. We've asked for a couple of small things to be fixed and the team got into them with a smile - certainly a lot faster... More 

Was this review helpful? Yes 1
1 review
5 of 5 stars Reviewed yesterday NEW via mobile

have stayed here twice now and love it the rooms are clean and tidy .the staff are great . it's not a far walk to the shops and the taxi staff are fantastic will definitely recommend this resort to anyone

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Seoul, South Korea
Senior Contributor
22 reviews 22 reviews
4 hotel reviews
4 of 5 stars Reviewed 2 days ago NEW

The hotel is adequate in general, and our family enjoyed the staying at the hotel. The hotel is not new and so some sections of the hotel is a little old, but it is clean. As we arrived on the last day of year 2014, we took Gala dinner and all of our family enjoyed the performance and food. There... More 

Was this review helpful? Yes
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

The rooms were more than adequate, although some sectors of the resort are looking a little tired. While we were there, a lot of the rooms were being refurbished. Some sections of the resort are newer and very uptodate. Our room in the older section did not have access directly into the pool, but it was also a quieter wing... More 

Was this review helpful? Yes
GracelandGrace, Concierge Manager at Phuket Graceland Resort & Spa, responded to this review

Thank you so much for choosing to stay with us at the Graceland Hotel, and thank you for taking the time to review our hotel so candidly. We have over six hundred rooms at Graceland and renovation and up dating is something that is always going on here. I'm So happy that yoy enjoyed your stay here, please come back... More 

Auckland, New Zealand
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 2 days ago NEW

excellant hotel service. Resturant catered for all ages, great buffet breakfasts. Room very big and opened onto garden and pool. Beach attendants very helpful bring drinks etc right to your beach lounger. Shopping very cheap,easy to travel around. overall a terrific hotel and holiday

Was this review helpful? Yes
GracelandGrace, Concierge Manager at Phuket Graceland Resort & Spa, responded to this review

Thank you so very much for choosing to stay with us at the Graceland Hotel, a satisfied customer such as yourself is the best ambassador we could hope for. We are committed to doing our best for our guests, and we would love the opportunity to welcome you back to our hotel sometime soon, our goal would be to exceed... More 

1 review
4 of 5 stars Reviewed 2 days ago NEW via mobile

The place is very nice and the staff are very friendly. Our room is in the new building, it was very clean & spacious. We were upgraded into a bigger room for free. It was big for two persons. We also had a nice view of the pool. Everyday the staff clean the room, change the towels & refill the... More 

Was this review helpful? Yes
GracelandGrace, Concierge Manager at Phuket Graceland Resort & Spa, responded to this review

I am so happy that your first visit to Thailand was such a positive experience, and that you choose to stay here at the Graceland Hotel, and that we lived up to your expectations. We would dearly like to welcome you back to stay with us soon perhaps on your next visit to our beautiful country, you may even fall... More 

Singapore, Singapore
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 4 days ago NEW via mobile

Stayed for 15 nights. The room was dirty. Stains on the headboard, stains on bed linen. Balcony was very dirty. Safe did not work correctly. Breakfast was crowded and the food was the same everyday, rather boring after the 4th day. Stayed in a pool view room but the only view I had was an overgrown tree. The swimming pool... More 

Was this review helpful? Yes 3
1 review
1 of 5 stars Reviewed 5 days ago NEW via mobile

Bugs squashed in walls and bed head, blood stains on sheets mould in curtains and furniture staff don't care. Nothing like the pictures ruined a good holiday. Strongly advise not to stay here very disappointing.

Was this review helpful? Yes 3
Brisbane, Australia
Senior Contributor
24 reviews 24 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed 1 week ago NEW

been there visited friends there old wing still in poor condition, staff haven't changed still rude rooms still dirty new wing fine if ur Russian , seems to keep them for that target tourist we everyone else get the dirty mozzie ridden old wing and staff don't care , when are the owners going to wake up to reviews ill... More 

Was this review helpful? Yes 3
GracelandGrace, Concierge Manager at Phuket Graceland Resort & Spa, responded to this review

This is a very interesting review to respond to because this person didnt actually stay at the hotel and therefore has no up to date personel experience of what it is like to stay at our hotel. The last time this reviewer was a guest here was in 2013 and the hotel was subsequently reviewed. No rooms at this hotel... More 

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