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Andaman Embrace Resort & Spa

#114 of 285 Hotels in Patong
Certificate of Excellence
Had Patong | 2, Patong Beach, Patong, Kathu, Phuket 83150, Thailand (Formerly Club Andaman Beach Resort)
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Andaman Embrace Resort & Spa
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Andaman Embrace Resort & Spa
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340 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Cape Town
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Great location in Patong Beach. Large clean rooms with king bed. We enjoyed the pool area and the breakfast was extensive. I would recommend this hotel for families. Short walk down to the balmy waters of Patong beach and 10min walk to Bangla road and Junk Ceylon Mall.

Was this review helpful? Yes 1
Adison S, General Manager at Andaman Embrace Resort & Spa, responded to this review

Thank you very much for your recent stay with us. It was our great pleasure having you enjoy our facilities and services. We will be certainly ready for your choice of stay again in the future. More 

Phuket, Thailand
Senior Contributor
36 reviews 36 reviews
13 hotel reviews
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed 1 week ago

I spent a night during Songkran festival here. I walked in with my partner after parking car, no acknowledgement from porter or whatever staff that was standing there chatting with another. Check-in process .. couldn't wait to get away from counter soon enough. I found the extra deposit for extra key a tad unwelcoming, just as much as the 'I... More 

Was this review helpful? Yes 1
Adison S, General Manager at Andaman Embrace Resort & Spa, responded to this review

Your recent stay with us was very grateful. All of your comments are totally welcome. The staff service is one of our most concerns for priority improvement. We are also glad to know you loved our breakfast and the pool. We look forward to welcoming you back Andaman Embrace in the future. More 

manchester
Contributor
13 reviews 13 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 1 week ago

Nice clean hotel ,Staff good,good location 200 yds from the beach,15 mins walk to Bangla Road, lovely pool, pool swim up bar , good sun loungers , Gym ok ,breakfast ok , restaurant food good, spacious rooms,air con good, bath towels worn and thin,cosmopolitan customers, so be prepared for very noisy guests shouting to each other down the tiled corridors... More 

Was this review helpful? Yes
Adison S, General Manager at Andaman Embrace Resort & Spa, responded to this review

Thank you very much for your recent stay with us. We are glad to learn that you mostly enjoyed our services and facilities. We shall definitely provide our valued guests with good services and do expect to meet more guest satisfaction and requirement. We look forward to welcoming you back here again in the future. More 

Perth
Contributor
12 reviews 12 reviews
10 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed 1 week ago

Stayed here for 5 nights with family and apart from the location and the garden near our cottage style room it is very hard to find any positives for this hotel. As previously posted by other guests, from the airport transfers, reception staff and breakfast dining staff, I do not believe we received a good morning or a smile from... More 

Was this review helpful? Yes
Adison S, General Manager at Andaman Embrace Resort & Spa, responded to this review

Your informative reviews were very grateful. We regret that our services did not meet your expectation. Of course, a retraining program is one of our most concerns and it shall be done as soon as possible. Thanks again for your valued comments. We hope we have a chance to serve you again in the future. More 

perth
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I planned to stay at this hotel with my family for 5 nights There was 12 of us staying in different rooms around the hotel. When 5 of the family members were picked up at the airport using the hotel transport I immediately thought I hope this is not going to be the picture for the rest of the holiday.... More 

Was this review helpful? Yes 1
Adison S, General Manager at Andaman Embrace Resort & Spa, responded to this review

Your comments are very informative and useful. Thank you for showing us how to improve to meet more guest expectation and satisfaction. Our staff would be certainly retrained how to be more professional. Thanks and we wish to have chance to serve you again in the future. More 

Melbourne
Contributor
17 reviews 17 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 2 weeks ago

A very nice hotel in a very good location. Rooms are spacious and clean. There is a great swim up bar at the pool that does 2 for 1 cocktails and drinks at happy hour 4-6 pm. The negatives: They requested a 5000 Bhat security deposit which would be held on the card for 2 weeks after departure & wanted... More 

Was this review helpful? Yes
Adison S, General Manager at Andaman Embrace Resort & Spa, responded to this review

Thank you very much for your recent stay with us. The deposit policy would be properly reviewed to meet more guest expectation. We definitely love to proceed continuous improvement and see what shall be done. Thanks again and we look forward to serving you again in the future. More 

Perth, Australia
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed in this hotel just after the tsunami. Since then it has been completely renovated (2012). It is a few minutes walk to the beach, Phuket town bus stop and handy for shopping. The once beautiful gardens are now a Holiday Inn hotel!! Our ocean view room was as described and serviced early every day. Buffet breakfast was excellent.... More 

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Adison S, General Manager at Andaman Embrace Resort & Spa, responded to this review

First of all, may we wish your wife a healthy life and happiness on her 60th birthday anniversary. We also thank so much for all good recommendations on our hotel facilities and staff services. We would certainly continue our good standard in order to meet more customer satisfaction. We're all here look forward to welcoming both of you back home-away-from-home... More 

Brisbane, Australia
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This was our first visit to Phuket. We got a taxi from this Airport straight to this hotel, and it took 1 hour to get there. The staff at the hotel greeted us and took out bags, though we had to go back to reception as they took a long time to get them to the room. We were asked... More 

Was this review helpful? Yes
Adison S, General Manager at Andaman Embrace Resort & Spa, responded to this review

Your informative review was very grateful. It's a great opportunity to learn more about what we are going to improve for better services especially our staff efficiency. It's also good to know you love our location and other hotel facilities as well as will stay at our hotel again. Thank you very much and we do look forward to welcoming... More 

Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The resort is great, continental breakfast was huge & tasty & the beach is right there. The pool was great, never too busy -- downside too many kids around. Were a young couple & there were just tons of families at this resort, therefore everything died down at 8pm!

Was this review helpful? Yes
Adison S, General Manager at Andaman Embrace Resort & Spa, responded to this review

Thank you very much for your kind recommendation on our hotel as well as thank you for your recent stay with us. On occasion of our traditional Thai New Year, "Songkran Festival", we wish you a good health and a happy life through the year to come. More 

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

The hotel is minutes from Patong Beach and Bangla Road is only about 10 mins walk away. It is located in a quiet off the main fareway street central but peacefull. Food was super, great choice and well presented. Tip - get a boat from patong beach and ask to go to freedom beach takes 10 mins, cheap and its... More 

Was this review helpful? Yes 1
Adison S, General Manager at Andaman Embrace Resort & Spa, responded to this review

Many thanks for your impression on our hotel for your recent stay with us. It's greatly supporting us to continue our Andaman Embrace's service with full effort. On occasion of Songkran festival (water splashing), we do wish you good health and happy life! We look forward to welcoming you back here again in the future. More 

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Andaman Deluxe Room (26)
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