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Novotel Phuket Resort

#23 of 286 Hotels in Patong
Certificate of Excellence
Hotel website
Patong Beach Road, Patong, Kathu, Phuket 83150, Thailand
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Novotel Phuket Resort
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Novotel Phuket Resort
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1,760 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (397)
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There are newer reviews for Novotel Phuket Resort
See the most recent reviews
1 review
5 of 5 stars Reviewed 3 weeks ago via mobile

Phuket is a lovely island, nice beach food etc , however lately as everyone seems to get the idea things doesn't stay the same , and that goes with hotels as well. Novotel Phuket Resort can do, well certainly give you that and more , obviously medium price but you can be assured that you will get value for your... More 

Was this review helpful? Yes
Sirisupa C, Guest Relations Manager at Novotel Phuket Resort, responded to this review

Dear Easyduck, Many thanks for a lovely review! We always looking at how to make sure our returning guest are happy and smiling and we 're delighted to have succeeded in your case! I have passed the feedback on to the team - huge smiles all round for knowing they have made this impression worthwhile. It will be great to... More 

Hanoi, Vietnam
Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 3 weeks ago

The resort is very run down and cant digest that it is still under a branded chain!!! We happened to stay here for a night, as we can reach the airport swiftly and experience a bit of patong area. The resort is too badly maintained and doesnt seem like a maintenance plan is in place. All services like housekeeping, front... More 

Was this review helpful? Yes 2
Sirisupa C, Guest Relations Manager at Novotel Phuket Resort, responded to this review

Dear Prabhu D, Thank you for taking the time to tell us about your experience during your stay. We are sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. However, we were surprised that we did not receive any comments during your stay about any issues that you mentioned. Also our Guest... More 

Singapore, Singapore
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

I've to say the minute i stepped into the lobby, I was amazed with the grand furnishing it has. Checking-in was swiftly done by the friendly receptionist and we were promptly ushered to our room by her as well. Room was clean and spacious, and the sea view from the balcony was simply breathtaking, especially during sunset. The resort cooks... More 

Was this review helpful? Yes 1
Sirisupa C, Guest Relations Manager at Novotel Phuket Resort, responded to this review

Dear JunBerG, Many thanks for taking the time to share your thoughts. It's always great to be able to share with the team and the smiles all round were because they have made you smile! We are delighted to know so many of the team have made such a difference to a well earned break really makes the effort worthwhile.... More 

Melbourne, Australia
1 review
5 of 5 stars Reviewed 3 weeks ago

This resort is lovely. It has the best sunset views over the beach from anywhere in Patong. The best part of this resort are the staff. Always helpful with a smile on their face. A special mention of Jay on the front desk. Jay made my visit extra special by his outstanding customer service. See you next year!

Was this review helpful? Yes
Sirisupa C, Guest Relations Manager at Novotel Phuket Resort, responded to this review

Dear Funiszed70, Many thanks for 5 stars review & all lovely words! It was great to get a high rating for the over all experience. We really appreciate the kind words and also pleasantly surprised that you gave made all of us smile around :) especially "Jay" I truly hope we can welcome you back in the near future and... More 

Brisbane, Australia
Senior Contributor
29 reviews 29 reviews
6 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We only stayed 2 nights before heading up to Khao Lak. I wish we had stayed longer. A great location in Patong with the best views. There are lots of stairs throughout the hotel as it is tiered on a hill but the gardens, pools are beautiful to look at whilst walking around. Good breakfast buffet overlooking the beach. Staff... More 

Was this review helpful? Yes
Sirisupa C, Guest Relations Manager at Novotel Phuket Resort, responded to this review

Dear Karen G, Many thanks for taking the time to share your lovely stay! I have shred the review with the team and the smiling at the start to day is a great gift. We also appreciated that you highlight our breakfast venue over looking the beach - the most important to start the day! It would be great to... More 

1 review
5 of 5 stars Reviewed 4 weeks ago

My fiance and I decided to stay 7 nights in april 2015, with my 2 teenage children to research the venue for our wedding in December of this year. We found the resort to be perfect for our wedding & we were so happy with the service from most of the staff. We also wanted to thank Anake (Joe, the... More 

Was this review helpful? Yes
Bangkok, Thailand
2 reviews
5 of 5 stars Reviewed 4 weeks ago

Love this hotel. Novotel Phuket had a deal on and we had a room with spacious balcony and meals included. It was within walking distance to most places yet very relaxing ambiance. I would say the resort is located right in the heart of the city but provides such a good escape for travelers. The room is really comfortable with... More 

Was this review helpful? Yes
Sirisupa C, Guest Relations Manager at Novotel Phuket Resort, responded to this review

Dear Fezzy555, Wow ! Thanks so much for the kind words. It was a please for all to welcome and look after you during the stay until your depart. I see that our journey to make sure all guest have fun and relax has hit the spot with you! Also pleasantly surprised that you gave made all of us smile... More 

Paris, France
Reviewer
3 reviews 3 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 4 weeks ago

After a few bad experiences in Phuket, went to the novotel and found there a warm welcome and a nice hotel. The personel is friendly and there to help and the room was very good. I would recommend it.

Was this review helpful? Yes
Sirisupa C, Guest Relations Manager at Novotel Phuket Resort, responded to this review

Dear MarcSim75, Thanks for the 5 star review – great way for us to start the day! We are delighted you enjoyed the resort and facilities. Our team try to be as helpful as possible and it ‘s lovely to hear that they hit the mark with you! I have shared the review with all staffs - they were all... More 

Contributor
17 reviews 17 reviews
7 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 4 weeks ago

My daughter and I stayed here for 4 nights. Upon arrival we were informed that our Seaview room was unavailable due to circumstances beyond the hotel's control (a family with a sick child in hospital). We were placed in a massive family room for the first night. The rest of our stay was upgraded into a huge suite - complete... More 

Was this review helpful? Yes
Sirisupa C, Guest Relations Manager at Novotel Phuket Resort, responded to this review

Dear Kantbe, Many thanks for a great review ever !!! It was great to hear we hosted a great holiday! Looks like we succeeded in your case and the team are over joyed to have made such an impact. We also greatly appreciate your understanding for the first room category and lovely feedback for the buffet dinner- all staffs are... More 

1 review
5 of 5 stars Reviewed 4 weeks ago via mobile

I traveled to Phuket 3 weeks ago and stayed at Novotel Phuket. The staff were very friendly and after staying there for 10 days you feel like part of the family. With the lady coming to check how every meal was and checking on most guests each day to makes sure the stay is as good as it can get.... More 

Was this review helpful? Yes
Sirisupa C, Guest Relations Manager at Novotel Phuket Resort, responded to this review

Dear RandyMmola, Many thanks for the 5 stars review! It was great to hear we hosted a great holiday! Looks like we succeeded in your case and the team over joyed to have made such an impact. Thanks for highlighting our Guest Relation service during your stay - we’ll keep the work going ! It would be great to see... More 

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