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Novotel Phuket Resort

4.0 of 5 Patong Beach Road, Patong, Kathu, Phuket 83150, Thailand
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Novotel Phuket Resort
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Novotel Phuket Resort
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1,649 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Novotel Phuket Resort
See the most recent reviews
Melbourne, Australia
Reviewer
5 reviews 5 reviews
5 hotel reviews
5 of 5 stars Reviewed January 17, 2015

Very lovely resort with amazing views. Breakfast is so so but lunch and dinner at the restaurants were good. Staff friendly and nice. Pools very refreshing and quiet. Beach is just a short walk across the road. The complimentary shuttle from entrance to hotel is handy. The is also a hourly shuttle to the Juncelon shopping centre.

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes 1
Sirisupa C, Guest Relations Manager at Novotel Phuket Resort, responded to this review

Dear Minh V, Thanks so much for the kind words. It was a please for all staffs to welcome and look after you during the stay. I see that our journey to make sure all guest have fun and relax has hit the spot with you! thank you again to mention our shuttle bus service which is very handy during... More 

Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed January 17, 2015

I spent hours on trip adviser working out where to stay. The Novotel was on my short list but I got a fabulous price and that was the decider. Thank heavens! What a beautiful oasis. Our room looked out over the ocean and the staff were wonderful. This is not the place to stay if you want to be right... More 

Was this review helpful? Yes 4
Sirisupa C, Guest Relations Manager at Novotel Phuket Resort, responded to this review

Dear del238, Wow! Thank you for a great review and It was a great way to start our day to see that we have succeeded in making your stay an enjoyable one. The team were delighted to hear they are wonderful and it is a great way to enjoy the beautiful sea view– which is the well deserved break you... More 

Madurai, Tamil Nadu, India
Reviewer
4 reviews 4 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed January 15, 2015

Stayed here in the first week of jan15. Hotel is very good with all facility and lovely sweet staff always there to help you. Beach is 300mtr away and this side of beach is really quiet (away from the madness of main patong beach). Hotel is 15min from patong beach but that is not an issue Hotel provides free shuttle... More 

Was this review helpful? Yes 5
Sirisupa C, Guest Relations Manager at Novotel Phuket Resort, responded to this review

Dear Vinay M, Thanks for the kind words re the team we are so delighted you enjoyed the stay. Thank you again for highlighting the team also- they are striving to provide the best and most accessible service we can so to get feedback like this is a big plus for them to hear. Also the shuttle service which is... More 

1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 14, 2015

We stayed at the hotel for three weeks spending both Christmas and New Years there. The Locations is the best in the aria overlooking the ocean and the bay. Every evening the sunset is amazing. Three pools in different levels connected by waterfalls and fantastic gardens. Very close to the beach and just a quick walk from town. But most... More 

Was this review helpful? Yes 4
Sirisupa C, Guest Relations Manager at Novotel Phuket Resort, responded to this review

Dear Kaj S, Thanks for nice review ! It was a great way to start our day to see that we have succeeded in making your stay an enjoyable every year. Also we were very happy to have you both stayed with us during X'mas & New Year again and again :) Three pools are exactly match - calm spot... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 14, 2015

Staff attentive and willing to help with any thing. Our room was light and airy beautifully decorated and up to 5 star standards! Love the extras in the bathroom and fluffy towels, spotlessly clean. Beds were comfortable. Great Wifi with good speed! Gardens are well maintained Would highly recommend this hotel Stayed December 2014, travelled with friends

Was this review helpful? Yes 1
Sirisupa C, Guest Relations Manager at Novotel Phuket Resort, responded to this review

Dear Margaret G, Thanks so much for the kind words. It was a please for all to welcome and look after you during the stay. I see that our journey to make sure all guest have fun and relax has hit the spot with you! Also the rate 5 stars standard that you gave made all of us smile around... More 

Contributor
13 reviews 13 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed January 14, 2015

The location, the rooms and the facilities are great but it is the people that make this a great place to stay. We stayed here for 10 days and we could not have chosen a better base for exploring Patong and Phuket. The staff here made our stay such a pleasure. From the moment we arrived, Jay at reception made... More 

Was this review helpful? Yes 3
Sirisupa C, Guest Relations Manager at Novotel Phuket Resort, responded to this review

Dear Trevor L, Thank you for the great review of our hotel! Our associates will be thrilled and prouded as am I especially "Zeah,Jay,Ya, Hugo, Grace, Bell man & Security guy". The team were also really happy to get a mention for the great service, most Important things to motivate the staff. The culinary team were also really happy for... More 

Mumbai (Bombay), India
Senior Contributor
39 reviews 39 reviews
32 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed January 12, 2015

The property is vast & expansive but is wanting in terms of the food options. There were hardly any choices when it came to choose from the buffet spread. Most of the food served was Thai. Though when you are in Thailand you do try out Thai food, still if a property like Novotel is not even offering anything else,... More 

Was this review helpful? Yes 3
Sirisupa C, Guest Relations Manager at Novotel Phuket Resort, responded to this review

Dear adilmirza, Thank you for sharing your experience and feedback. We are always looking at how to improve and your review is helping us with that journey. The culinary team are woking on the breakfast which is offering 7 Rotated hot dishes in chaffing dishes and also rotation on the bakery section (only croissant and chocolate croissant are mandatory on... More 

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 11, 2015

I stayed there for more than 3 weeks and it's just perfect hotel. The staff there know exactly what does customer service is, the views are amazing, food very good, rooms extremely clean. I just love this hotel and I will recommend it to every single person is planning to visit phuket. Good on you

Was this review helpful? Yes 2
Sirisupa C, Guest Relations Manager at Novotel Phuket Resort, responded to this review

Dear Andieramy, Many thanks for a lovely review .We greatly appreciate your feedback and for highlighting our team - they are delighted to know they made an impression! I would be delighted to see you return and let you experience more fun times ahead! With best personal regards, Sirisupa C, Guest Service Manager Novotel Phuket Resort More 

Melbourne, Australia
1 review
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed January 11, 2015

Unfortunately what is advertised about the Novotel resort is not what you get. Although the rooms are nicely enlightened by the sunlight in the day, at night they are really dark due to poor lightening. The beds are very though and uncomfortable, and the food (whether it is at the restaurant, the pool cafe, or the dinner buffet) is actually... More 

Was this review helpful? Yes 4
Sirisupa C, Guest Relations Manager at Novotel Phuket Resort, responded to this review

Dear Cecile9813, Many thanks for sharing your experience and feedback. We are always looking at how to improve and your review is helping us with that journey. I know the juice which posed some issues for other guest during the stay but we did not receive any feedbacks on light condition in the room and bed during your stay. However,... More 

wilmington
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 7, 2015

The views were fantastic. The rooms were very clean and fully furnished. We will recommend to family and friends. For people with knee problems, probably get a place in a resort that is not on the hill. They provided us transportation back and forth from the room. We had elderly in the group. The stay at Novatel Phu key was... More 

Was this review helpful? Yes
Sirisupa C, Guest Relations Manager at Novotel Phuket Resort, responded to this review

Dear kusum547, Thanks for the review. It was a great way to start our day to see that we have succeeded in making your stay an enjoyable one. We also really appreciated to mention our shuttle bus service which is well present that the hotel location is not an obstruct for elderly people. I would be delighted to see you... More 

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Additional Information about Novotel Phuket Resort

Address: Patong Beach Road, Patong, Kathu, Phuket 83150, Thailand
Phone Number:
Location: Thailand > Phuket > Kathu > Patong
Price Range (Based on Average Rates): $
Hotel Class:4 star — Novotel Phuket Resort 4*
Number of rooms: 215
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Also Known As:
Novotel Phuket Hotel Patong
Novotel Hotel Phuket
Novotel Resort Phuket
Novotel Patong
Patong Novotel
Novotel Phuket Resort Patong
Hotel Style:
#9 Top resorts Hotel in Patong
#15 Romantic Hotel in Patong
#16 Luxury Hotel in Patong
#21 Family Hotel in Patong

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