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All 271 Patong hotels

Novotel Phuket Resort

4.0 of 5 Resort   |   Patong Beach Road, Patong, Kathu, Phuket 83150, Thailand
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Novotel Phuket Resort
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78%
Ranked #47 of 271 hotels in Patong
A recent review
3 of 5 stars reviewed 4 weeks ago
Susan B Beaconsfield, Victoria, Australia
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1,430 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (310)
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There are newer reviews for Novotel Phuket Resort
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Beaconsfield, Victoria, Australia
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Stayed in June 2014. Rooms were great, ocean view worth it. Pools fantastic, best kids pool I have seen (sectioned into 3 different depths). Kids facilities very disappointing. Kids club was one small room that was not staffed full time (booking had to be made). And it was filled with toddler equipment. The outdoor play area was also filled with... More

Was this review helpful? Yes 1
Dubai, United Arab Emirates
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We are a family of 4, son age 9 and daughter age 5, stayed for 4 nights. We arrived 9pm and received at the check in by very friendly staff Marinell. While checking in, we were offered fresh juice and a refreshing towel. We stayed in a family room, corner room 212. Really quiet and we love the balcony overlooking... More

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Newcastle
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We have been here for 8 days and whilst I can't fault anything in particular, this resort just doesn't have a great amount of ambience about it. The views are fabulous, and the ocean breeze means its much cooler, 99% of the staff are lovely. We upgraded to a suite room (411) which has a lounge and separate master bedroom,... More

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Kolkata (Calcutta), India
Contributor
19 reviews 19 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I have stayed in this hotel for 3 Nights. The only plus point is hotel staffs. They are hard working and always smiley. The cons are as follows : * Old decor. Most rooms are without bath tub. * although it has large area but accessibility will be a big issue as the whole property is on stiff mountain side.... More

Was this review helpful? Yes 2
Faridabad, India
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Dont get fooled by the pictures.. This is a BAD HOTEL. No electricity when we arrived... We had 3 rooms for 3 nights and the air conditioners did not work in 2 rooms for all 3 days and nights. They could do nothing about it and neither could we as we had made advance payment. The climb was never ending..... More

Was this review helpful? Yes 3
Apichet M, Front Office Manager at Novotel Phuket Resort, responded to this review

Dear Harvinder B, Thank you for taking the time to tell us about your experience at the Novotel Phuket Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. The technical problem about electricity that normally our generator can covered properly for the important areas, however, on that day the... More

Moscow, Russia
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 5 weeks ago

Old hotel with strange smell. Need to be renovated. Better rooms in building 8 and 9. Staff is very good and friendly . Thai restaurant is good. Will not reccomend this hotel. Will not stay here again .

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes 1
Apichet M, Front Office Manager at Novotel Phuket Resort, responded to this review

Dear dmitry5184, Thank you for taking the time to share your feedback. We are so sorry that your experience about your stay did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near... More

Ubud, Indonesia
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed June 22, 2014

Don't be fooled by the pictures on the website. The rooms are tired and could do with renovating. We've been here for almost four days now and had two power outages so far. The elevator to our room was out of service on the day we arrived, but we were assured it would be running by the next morning-we're still... More

Was this review helpful? Yes 2
1 review
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed June 22, 2014 via mobile

I stayed for 10 days with my boyfriend. We arrived knowing that the hotel was on a hill buy not knowing that you would actually have to pretty much climb up a steep hill to get to your room. An uncovered hill too, which wasnt ideal when we wanted to go down to the lobby and got drenched when it... More

Was this review helpful? Yes 3
Apichet M, Front Office Manager at Novotel Phuket Resort, responded to this review

Dear chloejane92, Thank you very much for your valuable feedback. As Novotel Phuket Resort is located on the hill, so the physical landscape will have some ladder to climb up. As per this matter, we do provide the internal shuttle service to take you around the property. Therefore your feedback is very important to us. We will share to the... More

Contributor
14 reviews 14 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed June 20, 2014

This hotel is one of the older properties in Patong beach and Phuket Island, but it is a classic. We were able to get a very good price and so we realised that it wouldn't be the latest in five-star luxury. Having said that, the hotel hugely exceeded our expectations. We had a sea view room which was comfortable and... More

Was this review helpful? Yes 2
Apichet M, Front Office Manager at Novotel Phuket Resort, responded to this review

Dear Oct1960, Thank you for the great review of our hotel! We are glad that you enjoyed your stay, room, location, and the services. Our staff at Novotel Phuket Resort are strive to perform a best services to every guest, and while we found that your comment is encouraging the staff to keep maintain the good service. Thank you very... More

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Additional Information about Novotel Phuket Resort

Address: Patong Beach Road, Patong, Kathu, Phuket 83150, Thailand
Phone Number:
Location: Thailand > Phuket > Kathu > Patong
Price Range (Based on Average Rates): $
Hotel Class:4 star — Novotel Phuket Resort 4*
Reservation Options:
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Also Known As:
Novotel Phuket Hotel Patong
Novotel Hotel Phuket
Novotel Resort Phuket
Novotel Patong
Patong Novotel
Novotel Phuket Resort Patong

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style
#12 Top resorts Hotel in Patong #18 Luxury Hotel in Patong #21 Romantic Hotel in Patong #27 Family Hotel in Patong
Hotel Class
Official Description (provided by the hotel)
The Novotel Phuket is a 4 star hotel tucked into a small hillside above the pristine waters of Kalim Bay, within easy reach of the exciting nightlife and shopping of nearby Patong. Enjoy a unique holiday at our resort, which features Thai architecture and is surrounded by 8 acres of lush tropical gardens. The hotel boasts a three tiered swimming pool, Thai massage centre and Kids Club, plus two bars and three restaurants for you to enjoy. The perfect destination for that dream tropical getaway. ... more   less 
Number of rooms
215

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