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Novotel Phuket Resort

Hotel website
Patong Beach Road, Patong, Kathu, Phuket 83150, Thailand
Best prices for: 1 room 1 guest
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Novotel Phuket Resort
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Novotel Phuket Resort
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1,718 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (390)
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There are newer reviews for Novotel Phuket Resort
See the most recent reviews
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I make several trips a year to Phuket, to visit my oldest son. This is my hotel of choice. Have I stayed at others in the same area, yes. But, none offer the hospitality and friendliness that this one does. Here you are not a name or a guest but, are treated like family. The staff are friendly and can... More 

Was this review helpful? Yes 1
Sirisupa C, Guest Relations Manager at Novotel Phuket Resort, responded to this review

Dear Hanna_Brs, Many thanks for a nice review and highlight "Family hotel" as Novotel concept! It was a pleasure to host your stay and the staff were delighted to get the feedback that they made the positive impact. We are always focused on putting a smile on our guests faces and in the main we seem to have managed to... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Stayed here for 1 week, pool and the bar with patong view was fantastic , staff were very friendly and helpful we had a lovely time in this hotel while we were staying and had some of the ️lovely BBQ it was a great meal. Room was great clean with the ocean view was a delight, over all we had... More 

Was this review helpful? Yes 1
Sirisupa C, Guest Relations Manager at Novotel Phuket Resort, responded to this review

Dear Sanda_Jas, Wow ! Thanks so much for the kind words. It was a please for all to welcome and look after you during the stay. I see that our journey to make sure all guest have fun and relax has hit the spot with you! Also pleasantly surprised that you gave made all of us smile around :) It... More 

Edinburgh, United Kingdom
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 3 weeks ago

A beautiful hotel in a gorgeous setting with wonderful food and friendly staff that go out of their way to make sure you get the best of everything. Only negative is that there are a lot of stairs to climb in extremely high temperatures but we got round this by taking the shuttle bus up to reception and walking down... More 

Was this review helpful? Yes
Sirisupa C, Guest Relations Manager at Novotel Phuket Resort, responded to this review

Dear Susan B, Thanks so much for the kind words. It was a please for all to welcome and look after you during the stay. I see that our journey to make sure all guest have fun and relax has hit the spot with you! Again, thank you to mention the shuttle bus up to reception and down to the... More 

1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The location was perfect little bit out of the hectic Patong life but easy to walk to great restaurants and bars if you want to leave the hotel. The food at the main restaurant was very reasonably priced and absolutely amazing. With three pools there is always space and something to do and they all have a great view overpaton... More 

Was this review helpful? Yes 2
Sirisupa C, Guest Relations Manager at Novotel Phuket Resort, responded to this review

Dear Jade R, Many thanks for a nice review,. It was a pleasure to host your stay and the staff were delighted to get the feedback that they made the positive impact. We are always focused on putting a smile on our guests faces and in the main we seem to have managed to hit our target with you. It... More 

Top Contributor
103 reviews 103 reviews
55 hotel reviews
168 helpful votes 168 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I have been to novotel Vizag and Ahmedabad back in India but this place is a beauty!!! Outstandingly classy property with great great ambience and service. Rooms are like heaven and they have all amenities you need during leisure time. Enjoy this place..

Was this review helpful? Yes 1
Sirisupa C, Guest Relations Manager at Novotel Phuket Resort, responded to this review

Dear Vir V, Many thanks for taking the time to share your thoughts! I have shred the review with the team and the smiling at the start to day is a great gift. It would be great to see you back and enjoy the resort again and should you wish to come back for a heaven room - let us... More 

Billingshurst, United Kingdom
Top Contributor
70 reviews 70 reviews
11 hotel reviews
51 helpful votes 51 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I've stayed here for 10 nights so far this year. The good bits are the welcome, the views and the staff. But, the aircon units are noisy so the choice is a cool noisy room or a hot quieter one. The restaurants are hot with inefficient aircon, so you eat and sweat unfortunately. I also had a problem with my... More 

Was this review helpful? Yes
Sirisupa C, Guest Relations Manager at Novotel Phuket Resort, responded to this review

Dear trendell26, Many thanks for sharing your thoughts. We are delighted to read your comments regarding the staff - I have shared this with the team and it brings out the smile at the meetings! In regard to the issue of Air condition in the room and Coffee House restaurant. Our Chief Engineering has been strictly to recheck and fix... More 

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Stayed here after a poor experience at another hotel, will always now look at novotel wherever we travel. Gorgeously decorated rooms, stunning views, very helful and accomodating staff, despite the rudenss of some guests. Staff speak better english here than in most hotels in Thailand. Restaurant served lovely food, could have spent the holiday in the confines of the resort.... More 

Was this review helpful? Yes 1
Sirisupa C, Guest Relations Manager at Novotel Phuket Resort, responded to this review

Dear Fiona H, Many thanks for the 5 stars review! It was great to hear we hosted a great holiday!. Looks like we succeeded in your case and the team re over joyed to have made such an impact. Thanks for highlighting our restaurant & foods too - we’ll keep the work going ! It would be great to see... More 

Sydney, Australia
Contributor
14 reviews 14 reviews
12 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We had a great time staying at Novotel Phuket, everything you would expect from a Novotel in Thailand. Internet worked well, the pool was lovely with plenty of lounges and privacy. We enjoyed a great meal in their Thai restaurant which was quiet and had a lovely view from the outdoor balcony. Everywhere we experienced wonderful service from all the... More 

Was this review helpful? Yes 1
Sirisupa C, Guest Relations Manager at Novotel Phuket Resort, responded to this review

Dear Nicola P, Thanks for the 5 star review – great way for us to start the day! We are delighted you enjoyed the resort and facilities. Our team try to be as helpful as possible and it ‘s lovely to hear that they hit the mark with you! I have shared the review and your personal note with all... More 

1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We had a marvellous stay in Phuket at the Novotel Phuket resort. Wonderful interiors, very good service and some excellent dining too. Breakfast at the hotel's Coffee house restaurant was very good. Very reasonably priced too for a great hotel. The maid ensured our room was immaculate on a daily basis and the receptionist was very friendly and extremely helpful.... More 

Was this review helpful? Yes 4
Sirisupa C, Guest Relations Manager at Novotel Phuket Resort, responded to this review

Dear Gerhardtdg, Thank you very much for a great review and highlighting the team also- they are striving to provide the best and most accessible service we can so to get feedback like this is a big plus for them to hear. We are delighted to know so many of the team have made such a difference to a well... More 

2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

After being a bit unhappy with the hotel I was staying at, I decided to check out and chose Novotel Phuket Resort instead. I'm very glad I did so and will definitely return here! The hotel is located ideally on the North end of the Patong beach, it has an awesome view and is also very quiet, but at the... More 

Was this review helpful? Yes 1
Sirisupa C, Guest Relations Manager at Novotel Phuket Resort, responded to this review

Dear Gabriel A, Many thanks for the kind words , we are always striving to make every guest stay the one they deserve and we seem to have found our target with you. We also greatly appreciate your feedback and for rating 5 stars- all staffs are delighted to know they made an impression! We would love to see you... More 

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