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Novotel Phuket Resort

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Patong Beach Road, Patong, Kathu, Phuket 83150, Thailand
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Novotel Phuket Resort
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Novotel Phuket Resort
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1,683 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (383)
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There are newer reviews for Novotel Phuket Resort
See the most recent reviews
Des Moines, Iowa
Senior Contributor
44 reviews 44 reviews
13 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We had a great stay at this beautiful hotel. The staff was so courteous and helpful. The hotel was grand and exceeded my expectations. We had breakfast daily at the hotel which was was delicious. We booked a snorkeling excursion at the hotel. It was inexpensive and some of the best snorkeling anywhere. Our time in Thialand was magical. Partly... More 

Was this review helpful? Yes 1
Sirisupa C, Guest Relations Manager at Novotel Phuket Resort, responded to this review

Dear Pam H, Many thanks for a great review and highlighting the team. We really appreciate the kind words and I have passed these on – smiles all round! Also for highlighting your impressed experience – we are always looking to welcoming and be helpful– the ambiance around the hotel which is the well deserved break you have earned! Thank... More 

Dammam, Ash Sharqiyah, Saudi Arabia
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Excellent location, great facilities and the Staff were very helpful and accommadating. Especially J at the desk.Great Breakfast loads of bacon.Pool and Pool bar was perfect and close to the beach if you are interested.

Was this review helpful? Yes 2
Sirisupa C, Guest Relations Manager at Novotel Phuket Resort, responded to this review

Dear Emily F, Thanks so much for the review. Thank you for highlighting the team also especially "Jay"- they are striving to provide the best and most accessible service we can so to get feedback like this is a big plus for them to hear. It's true that three pools are exactly match - calm spot in the resort to... More 

Egypt
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The Novotel at patong beach has an excellent location in phucket you can easily go anywhere from there and easily get a tuktuk or taxi for transportation, it has a great ocean view and the rooms are very nice, the staff is very friendly and helpful, it is an excellent choice for anyone going to phucket,in February the weather was... More 

Was this review helpful? Yes
Sirisupa C, Guest Relations Manager at Novotel Phuket Resort, responded to this review

Dear yosrami, Thanks so much for 5 stars review. We're appreciated for highlighting the team also- they are striving to provide the best and most accessible service we can so to get feedback like this is a big plus for them to hear. It's true that the hotel location is exactly match - calm spot in the resort to chill... More 

1 review
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We were in the Novotel for the 10th time and for five weeks. In fact this marks our great appreciaton for all the good things a holiday hotel can offer tourists. We wish to thank everyone who took good care of us! Tony and Rita (Belgium)

Was this review helpful? Yes 4
Sirisupa C, Guest Relations Manager at Novotel Phuket Resort, responded to this review

Dear Tony V, Thank you very much for a nice review on your 10th times returned. We also really appreciated to mention our team which is indeed Paradise and we are really happy to hear that you very enjoyed your time with us as you use to have. I would be delighted to see your 11th returning and let you... More 

Indore, India
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

After pattaya we reached our hotel in phuket and were very pleasantly surprised. good rooms and we had the sea view which was mesmerizing. had a great stay. only ate breakfast there which was good but nothing great. Spa was decent but the local massage by the beach is more relaxing. its right at patong beach. Rooms are comfortable with... More 

Was this review helpful? Yes
Sirisupa C, Guest Relations Manager at Novotel Phuket Resort, responded to this review

Dear Abhinav1502, Thanks so much for the kind words. It was a please for all to welcome and look after you during the stay. I see that our journey to make sure all guest have fun and relax has hit the spot with you! Also pleasantly surprised that you gave made all of us smile around :) I truly hope... More 

Pune, India
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Awesome!! This hotel made our stay wonderful. I would suggest anyone to stay here. I booked ocean view room, it was amazing. Staffs are polite and friendly with smile on their face all the time. Food quality is good.Location is good, nearer to the patong beach. You got Restaurants, shops nearby. Thank you. Regards, Sarith Kumar, India

Was this review helpful? Yes 1
Sirisupa C, Guest Relations Manager at Novotel Phuket Resort, responded to this review

Dear SarithKumar, Wow !!! Thank you so much for 5 stars review and highlighting the team. We really appreciate the kind words and I have passed these on – smiles all round! Also we really appreciated that you impressed amazing room with the ocean view that we provided. The culinary team were also really happy to get mentioned for the... More 

Johannesburg SA
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The hotel is ideally situated for those that want to be a bit removed from the hustle of the area around the town centre and Bangla road but still have them accessible. The hotel is beautifully situated right at the northern end of the beach with great views from the pool and terraces. These views are gained at the cost... More 

Was this review helpful? Yes
Sirisupa C, Guest Relations Manager at Novotel Phuket Resort, responded to this review

Dear PeterjohannesburgSA, Thank you very much for giving the occasion to gain constructive feedback about your stay with us and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I have shared your review with the management team and we have taken... More 

Melbourne, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 3 weeks ago

As a professional in the travel industry for over 20+ years, my attention to detail with regard to hotel presentation may be more acute than other holiday traveller, as other reviewers have enjoyed their stay at this hotel. But, in the case of the Novotel i felt it necessary to provide my professional view of this hotel for the benefit... More 

Was this review helpful? Yes 4
Sirisupa C, Guest Relations Manager at Novotel Phuket Resort, responded to this review

Dear Ken M, Thank you for taking the time to tell us about your experience during your stay. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that... More 

Meekatharra, Australia
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

this is my sixth or seventh stay at this resort.it is located away from the crowds so is quiet and serene has fantastic views from both the rooms and the hotel facilities.staff are friendly and very helpful.the rooms are comfortable and have been upgraded over the last couple of years to assist with that comfort.great facilities including swimming pools spas... More 

Was this review helpful? Yes 1
Sirisupa C, Guest Relations Manager at Novotel Phuket Resort, responded to this review

Dear johnmeachem, Thank you very much for a nice review for your 6th - 7th times returning. All staffs are striving to provide the best and most accessible service we can so to get feedback like this is a big plus for them to hear. The Spa team were also really happy for massage comments, especially Tip - most Important... More 

1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

We spent 7 days there ,the Resort was amazing ,the staff were very friendly , the room was clean with a great view and nice landscape,the food was nice but there was no varieties. The resort location is near the shopping mall.

Was this review helpful? Yes 2
Sirisupa C, Guest Relations Manager at Novotel Phuket Resort, responded to this review

Dear Mai1234567, Many thanks for the kind words , we are always striving to make every guest stay the one they deserve and we seem to have found our target with you during 7 days here. I have to also thank you for the feedback on breakfast that the culinary team are woking on the breakfast both menu and quality.... More 

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