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Novotel Phuket Resort

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Patong Beach Road, Patong, Kathu, Phuket 83150, Thailand
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Novotel Phuket Resort
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Novotel Phuket Resort
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1,718 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (390)
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    (462)
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There are newer reviews for Novotel Phuket Resort
See the most recent reviews
Bangkok, Thailand
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

I chose the ocean view room and that's great. The pools are awesome. Staffs are friendly but I gotta wait - I supposed the front desk persons were trainees or something. Room is clean but a little hard to access. I drove and the resort is on a hill, so I kinda feel uneasy to drive up to the parking... More 

Was this review helpful? Yes 1
Sirisupa C, Guest Relations Manager at Novotel Phuket Resort, responded to this review

Dear BaselAnabtawi, Many thanks for a nice review! It was great to hear we hosted a great holiday!. Looks like we succeeded in your case and the team are over joyed to have made such an impact. We also greatly appreciate your feedback - all staffs are delighted to know they made an impression! Thanks again for highlighting the room,... More 

Dubai, United Arab Emirates
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 1 week ago

This was the last of 3 resorts we stayed in when we visited Phuket, and I must say that it was a great experience. The resort itself looks great - the reception area is a beautiful outdoor area with the right amount of people serving arrivals. The rooms are situated a little bit away from the reception area - they... More 

Was this review helpful? Yes
Sirisupa C, Guest Relations Manager at Novotel Phuket Resort, responded to this review

Dear Sarinya S, Many thanks for sharing your thoughts. We are delighted to read your comments regarding the staff - I have shared this with the team and it brings out the smile at the meetings! In regard to the issue of the WIFI internet that our IT Manager has been strictly to recheck and fix immediately. Also we usually... More 

Melbourne, Australia
1 review
4 of 5 stars Reviewed 1 week ago

Perfect location. perfect room. perfect service. 100% RECOMENDATION for small & large groups. the only negative was the thai restaurant on site - I wouldn't recoment it as we waited over one hour for our food and drinks & two people in our party did not receive their meal at all. Having said this, the hotel manager was very apologetic... More 

Was this review helpful? Yes
Sirisupa C, Guest Relations Manager at Novotel Phuket Resort, responded to this review

Dear Chelleykumar, Many thanks for taking the time to share your thoughts! I have shred the review with the team and the smiling at the start to day is a "Perfect Gift". Please accept our sincere apologies once again for the circumstance at the restaurant and really appreciated your understanding. It would be great to see you back and enjoy... More 

1 review
5 of 5 stars Reviewed 1 week ago via mobile

Thoroughly enjoyed staying here. The staff were all very professional and helpful. Location was about 10 - 15 minutes walk to Patong centre yet far away enough to not be disturbed by the noise, the beach is right across the road. Complimentary cocktails were provided at the lounge on Wednesday which was a superb way to relax and watch the... More 

Was this review helpful? Yes
1 review
5 of 5 stars Reviewed 1 week ago via mobile

This hotel was a fantastic choice for honeymooner, in Patong but far enough away from the busy area so we could have a quiet stay when we wanted to take a break from shopping. The restaurant abd food was good, the pool bar was fantastic with panoramic view. BBQ Buffet was a feast to behold, desert room, yes, room, was... More 

Was this review helpful? Yes
Sirisupa C, Guest Relations Manager at Novotel Phuket Resort, responded to this review

Dear lowspeter, Wow ! Thanks so much for the kind words. It was a please for all to welcome and look after you during the stay as a special occasion. I see that our journey to make sure all guest have fun and relax has hit the spot with you! Also pleasantly surprised that you gave made all of us... More 

Fort Collins, Colorado
Senior Contributor
33 reviews 33 reviews
17 hotel reviews
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed 1 week ago

Though we were warned that Phuket was a touristy, overrun, hyper-sexualized region, we still ventured there for three days, and part of our jaded feel toward the Novotel is likely due to our overall underwhelming feelings toward Phuket in general...with that said: The Novotel is located very close to Patong Beach. Patong Beach is truly one of the least beautiful... More 

Was this review helpful? Yes 3
Sirisupa C, Guest Relations Manager at Novotel Phuket Resort, responded to this review

Dear Soni_17, Thank you for taking the time to tell us about your experience during your stay. We are sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. However, we were surprised that we did not receive any comments during your stay about any issues at the breakfast. Also our Guest Relation... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago via mobile

We had a room with a sea view and it was wonderful, the bathroom was clean with a bathtube too, the staff are friendly and helpful. Also the shuttle service from the hotel to down town but you have to book in advance. Breakfast was tasty and varierty. Super family hotel with perfect view of Patong 😊

Was this review helpful? Yes 1
Sirisupa C, Guest Relations Manager at Novotel Phuket Resort, responded to this review

Dear Norman_antho, Many thanks for lovely sharing- we always looking at how to make sure our guest are happy and smiling and we 're delighted to have succeeded in your case! I have passed the feedback on to the team - huge smiles all round for knowing they have made this impression. The culinary team were also really happy for... More 

Brisbane, Australia
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

we stayed here for 8 nights back in 2013 and it was the best stay ever. We can not rate the staffs friendliness and warm welcomings every day high enough. We have stayed in several hotels in Patong since and none of them rate to this. We are heading back to this hotel in June and we are so looking... More 

Was this review helpful? Yes 2
Sirisupa C, Guest Relations Manager at Novotel Phuket Resort, responded to this review

Dear Bec B, Many thanks for a great review! We always looking at how to make sure our returning guest are happy and smiling and we 're delighted to have succeeded in your case! I have passed the feedback on to the team - huge smiles all round for knowing they have made this impression. It will be great to... More 

Perth, Australia
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Good clean family hotel. Rooms a good size. Views over the ocean and Patong Beach. Lots of steps. No lift so impossible to visit this hotel if need a wheelchair. Good food at fair prices. Drinks at the bar at sunset is lovely, again drinks are at a reasonable price for a hotel. Restaurants and enertainment are close by.

Was this review helpful? Yes 1
Sirisupa C, Guest Relations Manager at Novotel Phuket Resort, responded to this review

Dear glob2015, Many thanks for a nice review for a good Family hotel. The team were also really happy to get a get a positive comment, most Important things to motivate the staff. Also our Restaurants & Bars which is worth with reasonable price for you - especially Le Mirage pool bar with the sunset view of Patong beach. Please... More 

Oslo
Top Contributor
117 reviews 117 reviews
46 hotel reviews
52 helpful votes 52 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Patong Beach might not be the most charming and exotic holiday destination on the Phuket Island or in Thailand as such, but the Novotel Phuket Resort stands out as an oasis on the hillside north of the Patong beach! It is a very nice resort with three level swinging pool and some pretty nice rooms with good view towards the... More 

Was this review helpful? Yes 2
Sirisupa C, Guest Relations Manager at Novotel Phuket Resort, responded to this review

Dear Anders G, Thank you for sharing your experience and feedback. We are always looking at how to improve and your review is helping us with that journey. Also we appreciated that the sea view room which we provided made you impressed and our security guards. The standard of English we are working on throughout the resort with English lessons... More 

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