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Novotel Phuket Resort

#20 of 287 Hotels in Patong
Certificate of Excellence
Hotel website
Patong Beach Road, Patong, Kathu, Phuket 83150, Thailand
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Novotel Phuket Resort
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Novotel Phuket Resort
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1,848 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (418)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
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  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
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  • Swedish first
  • Thai first
  • Turkish first
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English first
  • All months
    (1848)
  • Mar-May only
    (513)
  • Jun-Aug only
    (507)
  • Sep-Nov only
    (416)
  • Dec-Feb only
    (412)
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2 reviews
4 of 5 stars Reviewed yesterday NEW

Everything is within the reach, just few mins walk and you are in the heart of the city, ideal location for those who would like to stay away from the hustle and bustle of the city. Hotel transport options are way better and reliable from local tuk-tuk . All in all perfect hotel, very satisfied with my stay here .... More 

Was this review helpful? Yes
Melbourne, Australia
Level Contributor
29 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 stars Reviewed yesterday NEW

This is a lovely hotel. Very large and spread over lots of levels. I stayed in a superior king room in the B block. It was very close to the middle level of the pool and views of Patong and some beach from the small balcony. The staff were lovely, accommodating and extremely helpful. The restaurants were really good, although... More 

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Melbourne, Australia
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed yesterday NEW

I have never had the desire to go to an Asian country untill my husband booked a trip to Phuket. One whole week of staying at Novotel Phuket Resort. I didn't know what to expect. After a long tiring flight we arrived in Phuket and was picked up by a polite driver/car which was pre-arranged with the hotel at a... More 

Was this review helpful? Yes
Perth, Australia
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Wow. Luxury beyond my expectations. Impeccable customer service. Jack and Jay you deserve an award for treating your guests in such a warm, friendly and gorgeous manner. Best service I have ever come across. Greeted by every employee everyday. I felt like a Queen. Rooms, 3 levels of pools, the grounds, the views - magic. Highly recommend this place without... More 

Was this review helpful? Yes 2
Wutti S, Guest Relations Manager at Novotel Phuket Resort, responded to this review

Dear bryanged, Thank you for a great review and It was a great way to start our day to see that we have succeeded in making your stay an enjoyable one! Our associates will be thrilled and proud as am I especially "Jack & Jay" for outstanding customer service:) It's true that three pools are exactly match - calm spot... More 

Mumbai (Bombay), India
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Stay was comfortable. Staff were friendly and helpful. Some room maintenance issues had come up which took a while to get resolved. Kids play area was good and my kid enjoyed playing there. Breakfast options for vegetarians were very few. That's the downside.

Was this review helpful? Yes
Wutti S, Guest Relations Manager at Novotel Phuket Resort, responded to this review

Dear Sanjeev T, Many thanks for 5 stars review ! I have passed the feedback on to the team - huge smiles all round for knowing they have made this impression. We are really happy to hear that we could handle the issue properly and met your expectation:) It will be great to welcome you & family back at any... More 

common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

A lovely resort hotel. Beautiful views of Patong Bay, excellent facilities, great service and very friendly and caring staff. All the staff were so helpful and the guy at the top of the hill always had a smile and a 'hello'. Buffet breakfast was well presented, fresh and plentiful. Our room was excellent and the housekeeping was of a very... More 

Was this review helpful? Yes 2
Wutti S, Guest Relations Manager at Novotel Phuket Resort, responded to this review

Dear lindy P, Thank you very much for a lovely review and highlighting the team also- they are striving to provide the best and most accessible service we can so to get feedback like this is a big plus for them to hear. We are delighted to know so many of the team have made such a difference to a... More 

Mt Eliza, Australia
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Stayed for 8 nights June 2014. Smooth check in, large, clean rooms, impressive lobby area. 3 swimming pools that are large, the middle one has the good views over the Andaman Sea. Yes you have to walk up the hill to the Lobby but so what. The dining area is large and the breakfast were very good. There is a... More 

Was this review helpful? Yes 1
Wutti S, Guest Relations Manager at Novotel Phuket Resort, responded to this review

Dear Dobin1969, Thanks so much for the kind words. It was a please for all to welcome and look after you during the stay. Our culinary team are working on the buffet dinner - the most important meal and impression. It's true that three pools are exactly match - calm spot in the resort to chill out so the extra... More 

Hong Kong, China
1 review
5 of 5 stars Reviewed 4 days ago NEW

Lovely Hotel a peaceful gem in the end of a crazy Town! I would recommend to stay up the hill as it's calm which is nicer than the main building close to the lobby. The restaurants are also very nice Greenery ambience, friendly people, good food The play ground is a nice place for children, my children did not want... More 

Was this review helpful? Yes
Wutti S, Guest Relations Manager at Novotel Phuket Resort, responded to this review

Dear changkaman, Thank you very much for giving the occasion to gain constructive feedback about your stay with us like home and I am sure that this feedback will serve as an encouragement to all of our staffs. The Activity team were also really happy for play ground & kids pool comments which is indeed for your children's holiday !... More 

Nottingham,United Kingdom
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This is a lovely hotel. The staff are really friendly and always say hello. Especially the security guard who works at the top of the hill, he asked how we were every time we saw us. The grounds are lovely and well kept and the views are great, the breakfast is extensive and the rooms are large. We had a... More 

Was this review helpful? Yes
Wutti S, Guest Relations Manager at Novotel Phuket Resort, responded to this review

Dear Gromit26, Thanks so much for the kind words. It was a please for all to welcome and look after you during the stay. I see that our journey to make sure all guest have fun and relax has hit the spot with you! Also pleasantly surprised that you gave made all of us smile around :) - especially "Rachel"... More 

France
1 review
5 of 5 stars Reviewed 5 days ago NEW

This hotel is a good one if you are ab Accor member. Check in were quick to greet me with open arms and VIP treatment. Very friendly staff and not to over priced at the restaurants for resort prices. If you have the money and are looking for the perfect stay this is the place to be. Although it is... More 

Was this review helpful? Yes
Wutti S, Guest Relations Manager at Novotel Phuket Resort, responded to this review

Dear LauraGarnier, Wow !!! Thank you so much for 5 stars review ! We really appreciate the kind words and I have passed these on – smiles all round! Also we really appreciated that you impressed our VIP treatment for "Accor member" with the exclusive benefits that we provided. I would be delighted to welcome you back with nice memories... More 

Hotel Review Summarization

What travelers say

  • Very friendly(15)
  • Free shuttle(12)
  • Tuk Tuk(9)
  • Coffee house(6)
  • Bangla road(4)
  • Great location(4)
  • Swimming pool(4)
Questions? Get answers from hotel staff and past guests. Ask a question

1,258 photos of this hotel

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Bathroom (26)
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Hotel & grounds (16)
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Dining (19)
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Room/suite (22)
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View from room (2)
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Other (9)
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