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Novotel Phuket Resort

#17 of 289 Hotels in Patong
Certificate of Excellence
Hotel website
Patong Beach Road, Patong, Kathu, Phuket 83150, Thailand
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1 room 1 guest
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Novotel Phuket Resort
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1,883 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (431)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Turkish first
  • Any
English first
  • All months
    (1883)
  • Mar-May only
    (513)
  • Jun-Aug only
    (542)
  • Sep-Nov only
    (416)
  • Dec-Feb only
    (412)
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Orange, Australia
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Amazing hotel with great staff who go out of their way to make you happy. 5 star!! Great views of beach and close to everything. Daily free shuttles into patong city and you can book all tours through front desk. Very happy!

Was this review helpful? Yes 2
2 reviews
5 of 5 stars Reviewed 5 days ago NEW

An amazing hotel with friendly crew and views and has an amazing swimming pool. I recommend it for all honeymoon couples , as it will be a memorable honeymoon. In addition it's close to many shopping places and juncylon mall. The breakfast is good and has many varieties , there is a shuttle bus that could take you to the... More 

Was this review helpful? Yes
Sirisupa C, Guest Relations Manager at Novotel Phuket Resort, responded to this review

Dear Noran L, Thank you so much for the detailed and great review on your honeymoon trip! We are allays looking to ensure we make every guest smile - Glad we hit the spot with you. Thank you again to mention our breakfast which made our culinary team smile all day :) and our complementary shuttle service to Jungceylon that... More 

Sydney, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW

12 nights staying in the resort. Good service, staff is friendly, room is clean and spacious. Pools are amazing but the staff at the bar was not really helpful. That's not a big deal for us to enjoy our time there. We certainly recommend Novotel Phuket Resort !

Was this review helpful? Yes 1
Sirisupa C, Guest Relations Manager at Novotel Phuket Resort, responded to this review

Dear Sarahor225, Firstly, please accept our sincere apologies for the attention and we will implement this immediately. It was great to hear we hosted a great holiday and looks like we succeeded in your case and the team are over joyed to have made such an impact. Also 3 excellent pools with basket ball and waterfall which is indeed Paradise... More 

Geelong, Australia
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 1 week ago

This a great place with very nice rooms and three beautiful scenic pools and close to the main shopping but my daughter and I both got gastro badly from room service meals, myself from eating vegetarian fried rice and my daughter a hamburger which was raw in the middle. Staff was very good about it but it sure spoils the... More 

Was this review helpful? Yes
NovotelPhuket, Manager at Novotel Phuket Resort, responded to this review

Dear Denise, Sawasdee krab!!!, Thank you for bringing this matter to our attention, I would like to express the sincerely sorry to learnt about the sickness may caused your holidays was not exceeding the expectation. We, the person concerns did not aware that the food you ordered impact the symptoms even though we had attempted in searching throughout the same... More 

Newcastle, Australia
1 review
5 of 5 stars Reviewed 1 week ago

This hotel ticked all the boxes with amazing staff in particular Jay on reception- called us by name on Day 2, wonderful English , personality, interested in our story and eager to help; Kom and Sae -traffic officers- always ready to salute us and say hello, make sure we had transport to the bottom of the hill, stopped the traffic... More 

Was this review helpful? Yes
Sirisupa C, Guest Relations Manager at Novotel Phuket Resort, responded to this review

Dear Ruth M, Thank you so much for a nice review and we really appreciate the kind words. I have passed these on – smiles all round! We really appreciated that you impressed all facilities and service that we provided. Also " Jay, Sea,Pa & Zaeh " were really happy to get mentioned and smile during 6 hours :) We... More 

singapore
Level Contributor
92 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
5 of 5 stars Reviewed 1 week ago

I went to Phuket with my friends and stayed at this hotel for 3 nights. It was really a very good stay and we enjoyed a lot. The hotel is located in a very nice location on the edge of the hill at Patong beach. The staff was very pleasant and provide a very helpful service. The rooms were very... More 

Was this review helpful? Yes
Sirisupa C, Guest Relations Manager at Novotel Phuket Resort, responded to this review

Dear CoolPraveen, Many thanks for the best review!!! Our team try to be as helpful as possible and it ‘s lovely to hear that they hit the mark with you :) I also have shared the review with all staffs - they were all thrilled to know they had made a good impression. I truly hope we can welcome you... More 

Sydney, Australia
Level Contributor
33 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed here for 5 nights supporting family attend a conference. We booked two adjacent rooms. The hotel is located on the side of a hill facing Patong Beach. The hotel has an inviting lovely open-air high ceiling foyer with traditional featured wood, with a view looking out across the swimming pools towards Patong Beach. Our room looked out over Patong... More 

Was this review helpful? Yes 1
NovotelPhuket, Manager at Novotel Phuket Resort, responded to this review

Dear Intrepid_Oz, Thank you for your concerned to wrote us the comment as a feedback from your recent stayed. All the value points you brought up are very useful which will be priority for further improvement. Do feel free to drop me an email if there is any way I can be of your personal assistance for next visit. Delightful,... More 

Hong Kong
2 reviews
5 of 5 stars Reviewed 1 week ago

A special thank you to Wutti Sanjorn made our trip at Novotel fantastic. Because My family check in time at mid-night 1:30. But, he will hold the ocean views room for our family. We are feeling comfortable and outstanding ocean view. So, We will stay again at next trip in Phuket.

Was this review helpful? Yes
NovotelPhuket, Manager at Novotel Phuket Resort, responded to this review

Sawasdee krab Candies, Thank you for taking your time to share your great experience from your recent stayed at Novotel, I would so grateful to read it out, will definitely have it spread out and thankful to my teams for jobs accomplishment, all the best to you, do feel free to let me know if any further assistance. Best regards,... More 

Kyogle, Australia
Level Contributor
25 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 1 week ago

The hotel is perched on the edge of the hill at Patong Beach, it is quiet steep but there is courtesy vans regularly going up & down the hill to reception & rooms. Although our Double Superior room had no view,(it was at the back with small hill to walk up) most of the other rooms at the hotel view... More 

Was this review helpful? Yes
Sirisupa C, Guest Relations Manager at Novotel Phuket Resort, responded to this review

Dear Suzi W, Many thanks for a great review! We are always looking to ensure we make every guest smile - Glad we hit the spot with you. Thank you again to mention our breakfast which made our culinary team smile all day :) and the complementary shuttle service that made you feel more convenience during stay. I would be... More 

Egypt
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

It was a very good vacation. The room was so nice with a wonderful see view, we got a great help from all staff, spicial thanks to (Rechel ) from the guest manger and to (Zaeh) from the tour disk We loved u so much and we hope to come back again

Was this review helpful? Yes 1
NovotelPhuket, Manager at Novotel Phuket Resort, responded to this review

Sawasdee krab,!! On behalf entire of the team members, it was a great pleasure read out of your commended as a feedback from your recent stayed, every comments received is always to maintain a high level standard of service to serve our guests better. Your value compliments will be credited to the team, cheerfulness for the job accomplishments. Look forward... More 

Hotel Review Summarization

What travelers say

  • Very friendly(15)
  • Free shuttle(12)
  • Tuk Tuk(9)
  • Coffee house(6)
  • Bangla road(4)
  • Great location(4)
  • Swimming pool(4)
Questions? Get answers from hotel staff and past guests. Ask a question

1,266 photos of this hotel

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Dining (51)
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Bathroom (26)
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Management photos: Courtesy of the property manager

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Pool/beach area (6)
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Hotel & grounds (16)
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Dining (19)
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Room/suite (22)
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View from room (2)
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Other (9)
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