We went to the Novotel on a deal, which sounded wonderful. The staff at Reception very nice, the staff out the front very very friendly, just loved the room we had, wonderful views and very clean and thats where it stops. We had two banquets in this deal and they were Asian and a Seafood one. They were both terrible.... More

On arrival we were asked to leave a bond of $4000 baht! We had no problem doing that, the male gentleman who took the deposit asked for a recipe on checkout. We did not receive a recipe but the male who checked us in also checked us out!! We thought this was odd so we stipulated that he checked us... More

This is our 4th stay at Novotel Phuket Resort,and still we love it far enough away from the Bangla Road area but still a lovely walk along the beach if you wish to go there,and very easy for a taxi ot tuk tuk at the bottom of the hotel.The staff are very friendly and helpfull and allways have a great... More

Stayed 4 nights at the hotel and I had a fantastic time. The hotel is beautiful. The staffs are friendly and caring. Room are very spacious with the balcony. The pools are fantastic and the beach even better. The tour desk was very helpful booking my outings. Breakfast was delicious and my one dinner at the hotel was terrific. I... More

The resort is well built with very thoughtful amenities like kids splash pool with basket ball and pool ball nets, 3 swimming pools , 2 kids arena, 1 tennis court, sea view rooms...but why do we go back to a hotel...I guess I do mostly because of it service n becoz of the rooms.The rooms were pathetic. Very small bathrooms,... More

The staff and in particular the General Manager are the most arrogant and rude I have ever come across. The General Manager woman needs to be sacked. I fell down and tore a ligament and needed urgent medical help, which the General Manager refused to provide. When I asked her if someone could get me some medicines from the pharmacy... More

Novotel Phuket offers competitive pricing and decent options for guests & Accor members. And the location makes it easily accessible to the beach and local market. This property offers average food & just about fine rooms to stay, but absolutely terrible staff service and behavior. Despite of an advance booking and being an Accor member, the hotel checked us in... More

in general good place and location the staff alwyas smile that give you good indication to be happy stay, very good pools in differents levels privacy place no disturbance. its a pleasure for honeymoon.

I stayed here for 3 days with my wife. Ambiance of the hotel is good, but having said that its not up to its brand. Good thing is that it was just 10min walk to patong beach. Only problem during my stay was room AC wasn't working properly, so please do check the room before you check in if possible.... More