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The ASHLEE Heights Hotel & Suites

160/36 Phang Muang Sai Kor Road, Patong, Kathu, Phuket 83150, Thailand (Formerly Citrus Heights Patong Hotel by Compass Hospitality)
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The ASHLEE Heights Hotel & Suites
The ASHLEE Heights Hotel & Suites
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388 Reviews from our TripAdvisor Community

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Plymouth
Level Contributor
65 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

Just about to leave the Ashlee Heights hotel. This is a great budget hotel for around £35 a night for the room. We stayed 3 nights. Nice big room. Nice big bed. My gf really liked it. No nice view out of the window but for us that's not a problem. Bed is comfy. Got all you need including minibar/fridge.... More 

Helpful?
Thank DrRobb
Guelph
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

WE loved the pool and the proximity to the beach :) The rooms are safe and clean and it was easy to find places to eat nearby. There's so much to do in Phuket and it was great that all of the tour operators knew where our hotel was. I definitely recommend this hotel two people who want a great... More 

Helpful?
Thank Krys M
A TripAdvisor Member
4 of 5 stars Reviewed 5 days ago NEW via mobile

Met up with a special lady friend for a few days breakaway from work and stress. She booked the hotel simply because we wanted the best value for money without getting too fancy. After all, Thailand is pretty rustic. The night staff are fantastic, especially our waiter who was super friendly and very happy to give us a brief run... More 

Helpful?
Thank A TripAdvisor Member
GM_ASHLEE_HOTELS, General Manager at The ASHLEE Heights Hotel & Suites, responded to this review

Dear sir, Greeting from Patong Beach, Phuket. We hope you are doing good back to your home country. Thank you for your kind review via TripAdvisor, it was highly appreciated. We shared your compliment direct to our F&B staffs. Even there was no name mentioned, but he did by his heart to serve you all his best. And we also... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago via mobile

Checked in last January 19. Had a Terrible experienced in this hotel. I lost SGD$160 in our room which I had kept my coin purse (yes, coin purse) in our luggage. It was my fault I didn't lock the luggage bag before going out. I had a total of SGD$174 total in it. The next day I checked my coin... More 

Helpful?
2 Thank Antonette A
GM_ASHLEE_HOTELS, General Manager at The ASHLEE Heights Hotel & Suites, responded to this review

Dear Khun Antonette A, Greeting from Patong Beach, we hope you are doing great back in your home country. Thank you for sharing your experience with us via TripAdvisor, it was much appreciated. First things first, i would inform you that in every single room, we provide you a safety box in the wardrobe. To make sure all of your... More 

1 review
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 2 weeks ago via mobile

Poor Service right from the get go on my very first day.. gosh.. Booked a superior double room for 4 nights. Arrived at 11ish and was told to wait till 12 for my room to be available. I complied and completely understood it needs to cleaned and whatnots.. ended up waiting till 1:15pm. Got my room keys.. awesome..was really tired... More 

Helpful?
4 Thank Amit S
GM_ASHLEE_HOTELS, General Manager at The ASHLEE Heights Hotel & Suites, responded to this review

Dear Khun Amit S, Greeting from the Patong Beach, we hope you are doing well. Thank you very much for sharing your trip with us via TripAdvisor which is highly appreciated. Firstly, I would like to inform you that every hotel in Patong Beach has a standard check-in time which is 14.00. Due to this high season, we try our... More 

Knoxville, Tennessee
1 review
3 of 5 stars Reviewed 3 weeks ago via mobile

Stayed here for 4 nights and for the price it is worth it. The shower is extremely odd and was a pain during our stay. It is a tub with a rain shower head in the middle. However, there was no curtain or glass to keep the water from going all over the bathroom floor. There is a drain on... More 

Helpful?
Thank sgouffon
GM_ASHLEE_HOTELS, General Manager at The ASHLEE Heights Hotel & Suites, responded to this review

Dear Khun sgouffon, Greeting from the island, we hope you are having a wonderful day. Thank you for sharing your experience with us via TripAdvisor. It is much appreciated. We are so happy that you were overall happy with us. For the shower, you can use it either as a normal shower or as a rain shower. We look forward... More 

Singapore
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Pardon for this late review, we stayed here during the 1st week of Dec 2015. We booked Premier Triple Room for 4 nights. Check-in was a breeze thanks to Abil. The room was clean and spacious, just like in the photos, shower, bath-tub, air-con & electrical appliances all in working condition I can't fault them (Yes, i did use the... More 

Helpful?
Thank MsSueZ
GM_ASHLEE_HOTELS, General Manager at The ASHLEE Heights Hotel & Suites, responded to this review

Dear Khun Sunarti S, Hello from the island, we hope you are doing well back there. Thank you very much for sharing your trip via TripAdvisor. It is much appreciated. We are so happy to hear that you just had a nice stay with us at The ASHLEE Heights Patong Hotel and Suites. We look forward to serving you the... More 

Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed 4 weeks ago

stayed 5 nights, the room was not what was shown on website not 53sqm, room needs work, disappointing, staff not helpful at all, couldn't get safe open asked staff 3 days in a row to fix, breakfast average, 1 day rubbish left in room by cleaners, asked staff if they call me a taxi told to go outside and look... More 

Helpful?
Thank andrew l
GM_ASHLEE_HOTELS, General Manager at The ASHLEE Heights Hotel & Suites, responded to this review

Dear Khun andrew l, Greeting from the Island, we hope you are doing great after spending our holiday with us. First of all, please accept our sincere apology for making your stay uncomfortable as you expected. Your happiness is what we concern first. About the late check-out, we are so sorry about that, but we could not offer you the... More 

Inverness, United Kingdom
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

My two friends and I stayed here over New year for 4 nights. The location is good as it is close to beach but a reasonable distance away from the bars that you can enjoy a good night's sleep. Our room was ok, we paid for a triple room, however the third bed was a fold down bed which took... More 

Helpful?
Thank rhona89
GM_ASHLEE_HOTELS, General Manager at The ASHLEE Heights Hotel & Suites, responded to this review

Dear Khun rhona89, Greeting from the Island, we hope you are doing great. Thank you for sharing your experience via TripAdivisor. It was much appreciated. We are so happy to hear that you enjoyed your stay. Your comment about the flooding in the bathroom, we will check and fix it every single room. To make sure that it will not... More 

London, United Kingdom
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Me and my partner stayed at the Ashlee Heights for our first trip to Phuket for New Years 2016 and overall we really enjoyed our stay. The hotel is just a 10 minute walk to Patong Beach and there is easy access to a plethora of shops and the Jungceylon shopping center. Normally we stay at SPG properties, but because... More 

Helpful?
Thank Rajmopolitan
GM_ASHLEE_HOTELS, General Manager at The ASHLEE Heights Hotel & Suites, responded to this review

Dear Khun Rajmopolitan, Greeting from Patong beach, we hope you and your partner are doing great after spending time with us. Thank you for sharing your trip via TripAdvisor. We are so glad that you were overall happy with us. Even there were a few things making you uncomfortable. We are truly sorry about that. We have only one elevator... More 

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