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Citin Plaza Patong Hotel & Spa by Compass Hospitality

34/50-57, Prachanukhro Road, Patong, Kathu, Phuket 83150, Thailand
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Citin Plaza Patong Hotel & Spa by Compass Hospitality
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Citin Plaza Patong Hotel & Spa by Compass Hospitality
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254 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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London, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed here with 4 friends for 5 nights when we got there we had a slight misunderstanding about breakfast but other than that it was lovely. We where given two rooms one twin and one double we did ask to have the double changed too a twin and the hotel where happy to help but the only other available room... More 

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Khobar, Ash Sharqiyah, Saudi Arabia
Level Contributor
5 reviews
3 hotel reviews
5 of 5 stars Reviewed 3 weeks ago

I've stayed in this Hotel with my family for 2 weeks, we got a superb treatment from FO Team: Kob, Tae, Adam, Ben2, Zarya, Que, I love you all, you made your Hotel like our second home to us, and whenever we'll come to Phuket we have only one address to stay in, it's Citin Plaza Patong Hotel & Spa.... More 

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Gan S, Менеджер по обслуживанию клиентов at Citin Plaza Patong Hotel & Spa by Compass Hospitality, responded to this review

Dear Mr. Iyad S, thank you so much for your review via Tripadvisor. We all were very happy to read all your compliments with regards to our staff at Reception, hotel facilities, location and our service. This is our main goal - to provide excellent service and be a home away from home. We will be very happy to welcome... More 

Bengaluru (Bangalore), India
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

Visited Phuket in the month of july. About Citing Plaza, the place is excellent.Situated at Patong, this place is very close to the 'life' of the place. Would recommend a stay here on visit to phuket. Decent prices, excellent food and good service.

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Gan S, Менеджер по обслуживанию клиентов at Citin Plaza Patong Hotel & Spa by Compass Hospitality, responded to this review

Dear Alapana, thank you for sharing your experience with us and our future guests via Tripadvisor. We are very glad to learn that your stay at Citin Plaza was pleasant and enjoyable. Thank you for mention of our convenient location, excellent food and good service. We will be happy to welcome you and your family back soon. Best Regards, Julia... More 

Bikaner, India
3 of 5 stars Reviewed 4 weeks ago

Newly built property located at convenient position. Rating is average for following reason: 1. Water from shower was filling into whole bathroom 2. Food choices were mostly non-vegetarian 3. Restaurant services (We used only for breakfasts) were not satisfactory 4. Wifi Speed was good but signals were poor Other than that things were good.

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Gan S, Менеджер по обслуживанию клиентов at Citin Plaza Patong Hotel & Spa by Compass Hospitality, responded to this review

Dear ShreyanshBothra, thank you for sharing your review with us. Please accept our sincere apology for inconveniences with the shower and WiFi. Regarding the breakfast, we serve American style breakfast with variety of eggs, toasts, veggies, oatmeal, fruits, plus a lot of Asian and Thai dishes. We will really appreciate if you could share your comments and suggestions regarding breakfast.... More 

Phuket, Thailand
1 review
5 of 5 stars Reviewed 4 weeks ago

We be here for holiday the room so clean , all staff is professional and friendly always ask, and the hotel not so far for beach shopping and Bangla rd, they have place for parking , if you don't have a car they also have free bus. Wifi very good service they also have computer for free to use ...... More 

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Gan S, Менеджер по обслуживанию клиентов at Citin Plaza Patong Hotel & Spa by Compass Hospitality, responded to this review

Dear Ueamduean M, welcome to Tripadvisor and thank you for great rating and all your kind words towards our Citin Plaza Patong Hotel. We are very happy to learn that you had such a great stay with us. We hope you will stay with us again next time you are in Phuket. If there is anything i can help you... More 

sydney
Level Contributor
4 reviews
4 of 5 stars Reviewed 4 weeks ago via mobile

First time to stay, based ourselves here so we could travel around. Staff very lovely, head chef excellent, more variety needed on menus , prices good. Pools ok no shade as they are rooftop, and they get very hot. Lovely bar to sit in the afternoons and people watch. Rooms nice enough ,we had deluxe Seperate lounge , and 2... More 

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Gan S, Менеджер по обслуживанию клиентов at Citin Plaza Patong Hotel & Spa by Compass Hospitality, responded to this review

Dear Guest, sharalea, thank you for sharing your experience on your recent stay at Citin Plaza Patong Hotel. We are glad you enjoyed our rooms, friendly staff and lovely bar. Please accept our apology if it was too noisy at the corridors during your stay. Next time please just inform Reception about such kind of situations. Regarding travel buses, sometimes... More 

Greater London, United Kingdom
1 review
5 of 5 stars Reviewed 4 weeks ago

I am travelling by myself and this hotel has been recommended by a friend and its ticked all the boxes. very clean, walking distance to the beach and shop, free Wifi, free bus shuttle to the beach and shopping mall. Excellent customer service. Staff very professional and knowledgeable. Standard breakfast but varied.. I was fortunateto meet one of the owner... More 

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Gan S, Менеджер по обслуживанию клиентов at Citin Plaza Patong Hotel & Spa by Compass Hospitality, responded to this review

Dear Guest, Thank you for your post on Tripadvisor. We are very happy to learn that we were recommended to you by your friend and we justified your hopes for a good stay. Thank you so much for your comments about our convenient location, free shuttle service, great customer service. We also appreciate your suggestions about umbrellas (that's a really... More 

Level Contributor
7 reviews
3 hotel reviews
5 of 5 stars Reviewed June 22, 2015

I stayed here for 2 days with family... It was a pleasant stay with lot of enjoyment... Everything is close by... Staff is good... Just loved this place... I'm glad I was here... DO NOT WORRY OR THINK IF YOU WANT TO STAY AT PHUKET... JUST GO AHEAD AND BOOK IT.... IT'S LOVELY PLACE

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Gan S, Менеджер по обслуживанию клиентов at Citin Plaza Patong Hotel & Spa by Compass Hospitality, responded to this review

Dear Manasi A, thank you so much for good rating and kind words with regards to our hotel and service. We are very glad to learn that we could make your stay so enjoyable and pleasant. We hope to see you again next time you are in Phuket. For future visit , please feel free to contact me at guest.relations@citrusheightspatong.com.... More 

Greater Brisbane, Australia
1 review
2 of 5 stars Reviewed June 22, 2015

Ate room service food on Saturday 13 th June , home in Australia and it's the 22 new June and I'm still sick. Ruined my holiday . Staff in kitchen could not understand English , and while I'm aware that I'm in Thailand , but basic English might help.

Review collected in partnership with this hotel

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Gan S, Менеджер по обслуживанию клиентов at Citin Plaza Patong Hotel & Spa by Compass Hospitality, responded to this review

Dear Mr. Wayne_sleeman, we are very sorry that you had such kind of experience on your recent stay with us. However please let me give you some explanations. Food poisoning is a commonplace when holiday making in Thailand or indeed in many other Asian countries due to a lot of factors, such as: dehydration, poorly managed food storage, iced used... More 

Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed June 15, 2015

Hi.. Im staying here for 3 nights with my lil bro n cuz. do not take meter cab to patong as they will have extra surcharge that i have to pay 820bat when the meter show 720bat. 45mins travel from phuket airport. friendly and polite staff. I booked hotel through booking.com. Reasonable price for 3pax. Breakfast include. Unfortunately its low... More 

Was this review helpful? Yes 1
Gan S, Менеджер по обслуживанию клиентов at Citin Plaza Patong Hotel & Spa by Compass Hospitality, responded to this review

Dear Guest, Farahzillah A Thank you for such a detailed review about your recent stay at Citin Plaza Patong. We are glad you enjoyed your comfortable room, friendly and polite staff. Regarding the taxi meter, we would recommend you to book taxi directly with hotel to avoid any inconveniences. Let me also give some comments about restaurant menu. The prices... More 

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