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Citin Plaza Patong Hotel & Spa by Compass Hospitality

4.0 of 5 34/50-57, Prachanukhro Road, Patong, Kathu, Phuket 83150, Thailand
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Certificate of Excellence 2014
Citin Plaza Patong Hotel & Spa by Compass Hospitality
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Citin Plaza Patong Hotel & Spa by Compass Hospitality
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200 reviews from our community

Traveler rating
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    35
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
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Bathgate, United Kingdom
Senior Contributor
29 reviews 29 reviews
20 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

This hotel was great and pretty cheap for 3 nights, although the pictures on places like Booking.com, Agoda and Expedia are a bit dated and not a real representation of the current state of affairs, it still didn't hamper our enjoyment. The hotel is far enough away from Patong Centre and not bothered too much by noise, set back from... More 

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1 review
3 of 5 stars Reviewed 6 days ago NEW via mobile

Ok hotel, but no way near the beach or shopping mall! Boring breakfast and for the 14 days i was there i didn't see One smile from the staff. They have no rooms with bathtub so very stupid with small kids there. View from room sucks and swimmingpool is nothing like the picture. There Are no sunbeds. I really don't... More 

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Bangkok, Thailand
Senior Reviewer
8 reviews 8 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Really like the location, just a 20 mins walk or 5 mins cab into the center of all that is going on in Patong, The area around the hotel is nice and laid back but with some nice restaurants and a market. The hotel is huge but felt friendly and welcoming. The pools on the rooftop are nice and surprisingly... More 

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Gan S, Менеджер по обслуживанию клиентов at Citin Plaza Patong Hotel & Spa by Compass Hospitality, responded to this review

Dear Vanny J, Thank you for your review via TripAdvisor. We are very glad to learn that your stay at Citin Plaza was so comfortable and pleasant. We will be happy to see you again and provide our exceptional service and famous Thai hospitality. We hope to welcome you back soon to our Citin Plaza Patong. Best Regards, Julia Taldykova... More 

Melbourne, Australia
Senior Contributor
36 reviews 36 reviews
27 hotel reviews
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed here from Dec. 29th through to Jan. 2nd, 2015. Firstly, we managed to get this hotel for an amazing price, especially given most hotels have a compulsory NYE dinner fee or inflate their prices for the NYE period. Because the price was incredibly low, we booked 3 rooms for our family of 5. The hotel is divided into... More 

Was this review helpful? Yes 3
Gan S, Менеджер по обслуживанию клиентов at Citin Plaza Patong Hotel & Spa by Compass Hospitality, responded to this review

Dear Parklane44, Thank you so much for such a detailed review. We really appreciate that you chose Citin Plaza Patong for your stay in Phuket. We are glad that you liked the price, location, helpful staff and safety of the hotel. We also appreciate all your comments about room amenities, pool towels (available at the front desk), restaurant (you could... More 

Singapore, Singapore
Top Contributor
52 reviews 52 reviews
16 hotel reviews
27 helpful votes 27 helpful votes
1 of 5 stars Reviewed 1 week ago

We recently stayed at this hotel for 4 nights. We got to the hotel around 11:50AM. We were aware that the check-in time was 2pm, however, we wanted to check if we could get our rooms early as our eldest son didn't feel well as he was heaving a bad headache. Staffs were very slow and kept us waiting there... More 

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Gan S, Менеджер по обслуживанию клиентов at Citin Plaza Patong Hotel & Spa by Compass Hospitality, responded to this review

Dear Julie S, Thank you for taking the time to let us know how your recent stay at our hotel went. We are dismayed to hear that you experienced all those inconveniences during your stay. Could you please contact me directly at guest.relations@citrusheightspatong.com and provide more details about your booking. Kind Regards, Julia Taldykova Guest Relations Manager More 

1 review
3 of 5 stars Reviewed 1 week ago

Stayed here over New Years peak season, I know it was $100 a night but not worth it. first room had a split room door that was not hung well, and much light from the other room plus in the next room the people were talking as if they were in your room. we Asked for another room and I... More 

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Gan S, Менеджер по обслуживанию клиентов at Citin Plaza Patong Hotel & Spa by Compass Hospitality, responded to this review

Dear Liz T, We appreciate you taking the time and sharing your experience with us. Please accept our sincere apology for inconveniences with the room. We do have connecting rooms for families or group of friends. I am afraid that during high season and especially New Year time, when we were fully booked, it was difficult to provide the room... More 

Perth, Australia
Senior Contributor
30 reviews 30 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed 3 weeks ago

We have been traveling about for three weeks and booked here for our last night in Thailand to chill out as it looked lovely....it looks NOTHING like the pictures on the webpage it's separated into 4 buildings and is pretty far outside Patong walkable but quite a distance The lovely pool and bar advertised doesn't exist!! Yep there's a roof... More 

Was this review helpful? Yes 1
Gan S, Менеджер по обслуживанию клиентов at Citin Plaza Patong Hotel & Spa by Compass Hospitality, responded to this review

Dear Guest/ Waunderluster, we were dismayed to read that you didn’t enjoy your stay with us. We were disappointed to learn that you had such an unacceptable experience with the taxi. We have shared your comments with the involved departments and our taxi service company to ensure that corrective measures will take place. 31 of December is one of the... More 

Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Ots a good hotel with big property nd Nice food amenities Very near to simon show Nd also indian food is easily accessible down the hotel Overall its a good hotel to stay nd enjoy They also hav shuttly to go to mall nd also beach so there's no worry about travel

Was this review helpful? Yes
Gan S, Менеджер по обслуживанию клиентов at Citin Plaza Patong Hotel & Spa by Compass Hospitality, responded to this review

Dear Guest/Mihir S, Thank you for giving Citin Plaza Patong a try. We are glad you enjoyed your stay, our service and amenities. Thank you for sharing your experience on TripAdvisor. You are right, our hotel has a very convenient location close everything Patong has to offer: beach, shopping mall, Simon Cabaret, night market. We hope to have opportunity to... More 

Top Contributor
55 reviews 55 reviews
15 hotel reviews
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The room was fairly decent, but there was a lot of loud street noise at night. Perhaps to be expected considering the area. I did not like the massive glass window between the bedroom and bathroom. There is a roller blind, but it is transparent with the bathroom light switched on. Also, the blind is on the side of the... More 

Was this review helpful? Yes 1
Gan S, Менеджер по обслуживанию клиентов at Citin Plaza Patong Hotel & Spa by Compass Hospitality, responded to this review

Dear Jools2013, We appreciate you taking the time and sharing your experience with us. Please accept our sincere apology for some inconveniences you’ve encountered during your stay. We are also sorry if it was noisy, actually our hotel stays away from noisy night streets and there are no bars or clubs around. Thank you for mention of our security guard,... More 

1 review
4 of 5 stars Reviewed 4 weeks ago

Overall it was a nice experience there. Hotel Staff members are supportive and services are really good. Good work. I want to suggest only one thing, if you can apply that it would be good. 1. Add some more veg items in Breakfast.

Review collected in partnership with this hotel

Was this review helpful? Yes
Gan S, Менеджер по обслуживанию клиентов at Citin Plaza Patong Hotel & Spa by Compass Hospitality, responded to this review

Dear Nirmal R, thank you very much for your nice description of our Citin Plaza Patong Hotel. We are very glad to learn that you have been satisfied with the hotel and its services. Thank you for mention of our supportive staff. We’ve also shared your comments about breakfast with our Chef, so they can keep improving the breakfast menu.... More 

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Additional Information about Citin Plaza Patong Hotel & Spa by Compass Hospitality

Address: 34/50-57, Prachanukhro Road, Patong, Kathu, Phuket 83150, Thailand
Location: Thailand > Phuket > Kathu > Patong
Price Range (Based on Average Rates): $
Hotel Class:4 star — Citin Plaza Patong Hotel & Spa by Compass Hospitality 4*
Number of rooms: 248
Reservation Options:
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Also Known As:
Citin Plaza Patong Hotel & Spa By Compass Hospitality Phuket
Hotel Style:
#32 Luxury Hotel in Patong

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