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Citin Plaza Patong Hotel & Spa by Compass Hospitality

34/50-57, Prachanukhro Road, Patong, Kathu, Phuket 83150, Thailand
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Citin Plaza Patong Hotel & Spa by Compass Hospitality
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Citin Plaza Patong Hotel & Spa by Compass Hospitality
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234 reviews from our community

Traveler rating
    72
    91
    43
    17
    11
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32
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6
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
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  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Korean first
  • Portuguese first
  • Russian first
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  • Swedish first
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English first
  • All months
    (234)
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    (72)
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    (33)
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    (57)
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    (72)
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Kuala Lumpur
Contributor
16 reviews 16 reviews
12 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 1 week ago

I just stayed in Citin Patong Plaza, in 14/May out 15/May. Reception was excellent. Upgraded my room, had a welcome drink. So far so good. The room looks good too. Spacious, king bed, etc. Went out, came back late at night hoping for a hot shower. Well, there was NO hot water! Room 1215, hotel management please take note. That's... More 

Was this review helpful? Yes
Gan S, Менеджер по обслуживанию клиентов at Citin Plaza Patong Hotel & Spa by Compass Hospitality, responded to this review

Dear KualaLumpurTerence, Thank you for sharing your experience about your recent stay with us. Please accept our sincere apology for the inconveniences with the water supplier. Unfortunately such kind of problems happens on the island. However, we are happy you liked our service and comfortable bed. Kind Regards, Julia Taldykova Guest Relations Manager More 

Singapore
1 review
3 of 5 stars Reviewed 2 weeks ago

Check in was a little on the slow side, but the girl at the counter who served us was very friendly and extremely helpful. Her English was superb as well, so there was no communication barriers. Room was clean and new. Lots of channels for you to choose from! However there were no additional chairs in the room(not even one)... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
Gan S, Менеджер по обслуживанию клиентов at Citin Plaza Patong Hotel & Spa by Compass Hospitality, responded to this review

Dear Guest, 3isabelleg, Thank you very much for choosing Citin Plaza Patong. We are glad you were satisfied with our service and our rooms. Thank you for sharing your experience with us and your recommendation. About location, we are situated away from noisy night life, but in close proximity to the beach. Also we provide free scheduled shuttle service around... More 

Brisbane, Australia
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Citin Plaza was the first hotel I stayed to and I must say, all the hotel staff are amazing and very friendly. It is close to the market and only 20 minutes walk from the beach. All in all it was an awesome experience and I am definitely coming back again in the future and I will bring some friends.

Was this review helpful? Yes 2
Gan S, Guest Relations Manager at Citin Plaza Patong Hotel & Spa by Compass Hospitality, responded to this review

Dear Jemilyn C, It’s a pleasure for us to know that you had such a wonderful stay with us. Thank you for your mention of our great staff – they are truly the best asset in our hotel. We hope to see you soon. Please contact me at guest.relations@citrusheightspatong.com prior to your next stay so we can make sure you... More 

Calangute, India
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Best thing about this place is that everything is close by. Main concern was the food and we did find a excellent Indian restaurant name C-FOOD which had good choice and tasty food. Hotel amenities are good in room, friendly smiling staff. Double bed was of big size, so 5age daughter could sleep too. Reception staff tried helping us to... More 

Was this review helpful? Yes 4
Gan S, Guest Relations Manager at Citin Plaza Patong Hotel & Spa by Compass Hospitality, responded to this review

Dear Dsouzaedwin, Thank you for taking time to share about your recent stay at our Citin Plaza Patong Hotel. I'm happy you enjoyed the convenient location. It is one feature of the hotel that truly makes us special, I absolutely agree with you – everything is close by. Thank you for recognition of our friendly staff – they are our... More 

Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Was not overly impressed with the hotel , the rooms were ok but the swimming pools on the roofs gave little or no facilities . If they were to invest in dome decent furniture and other parasols. . Beds etc it would make all the difference ! The food was ok and hotel clean. !

Was this review helpful? Yes 2
Gan S, Guest Relations Manager at Citin Plaza Patong Hotel & Spa by Compass Hospitality, responded to this review

Dear Jay R, We appreciate you taking the time and share your experience with us. Thank you for comments about our pool area, we definitely need some improvements there. We will be happy to accommodate you during your next visit to Phuket. Hope you will see the positive changes of our service and amenities. Kind Regards, Julia Taldykova Guest Relations... More 

Maidstone, United Kingdom
1 review
4 of 5 stars Reviewed 4 weeks ago

Citin Plaza has a very nice and helpful staff, good service. Our room was close to the stairs, elevator and staff room so it was a bit noisy. You have to be prepared that the photos were taken when the hotel was brand new, everything is a bit used by now, but all right. We got one towel less one... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
Gan S, Guest Relations Manager at Citin Plaza Patong Hotel & Spa by Compass Hospitality, responded to this review

Dear Agnes A, Thank you for sharing your experience with us about your recent stay at Citin Plaza Patong. We appreciate your kind mention of our helpful staff and good service. Please accept our sincere apology for the noise from elevator and housekeeping staff. Please next time inform reception about such kind of situations, we could’ve changed the room for... More 

1 review
4 of 5 stars Reviewed 5 weeks ago via mobile

From start to finish it was wonderful! Staff are very welcoming and friendly. Greeted with a free welcome drink! And given a free upgrade. Just what I needed after a long journey!.... Room was lovely! Massive bed, lots of cushions, sofa, TV could have more English channels however there was enough good movies on throughout the day so not a... More 

Was this review helpful? Yes
Gan S, Guest Relations Manager at Citin Plaza Patong Hotel & Spa by Compass Hospitality, responded to this review

Dear Nampofo, Thank you very much for sharing your comments with our team at Citin Plaza Patong hotel and all the travelers on TripAdvisor. We are very pleased to read that you had such a fantastic time with us, had comfortable stay and good experience. Thank you for all comments with regards to our staff – they are always delighted... More 

South Africa
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed April 18, 2015

The hotel was a unkept and had a smell, breakfast was the same for a full week! Definitely not 4* maybe it just just makes 3* another problem was that no-one at reception seemed to speak or understand English at all sometimes. Also gets very noisy throughout the night with guards having loud conversations and the bus stop is right... More 

Was this review helpful? Yes 2
Gan S, Менеджер по обслуживанию клиентов at Citin Plaza Patong Hotel & Spa by Compass Hospitality, responded to this review

Dear Wendy M, We appreciate you sharing your comments with us. We were very disappointed to know that you had some difficulties at reception and also please accept my sincere apology for late night noise. There are some areas we need to improve and we thank you for providing your feedback. We hope to welcome you back and turn your... More 

Sydney, Australia
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 18, 2015

My friends and I found this hotel through Groupon and it was very clean, had friendly, helpful staff who even booked 3 days of tours for us at a discounted rate. Staff were always polite and the room service was very good and timely. It was well known by the locals as well, which made it easy to get back... More 

Was this review helpful? Yes 4
Gan S, Менеджер по обслуживанию клиентов at Citin Plaza Patong Hotel & Spa by Compass Hospitality, responded to this review

Dear Rachel-seo, Thank you for choosing our Citin Plaza Patong during your trip to Phuket. We are very happy to learn that you had such a pleasant stay with us. Thank you for mention of our friendly helpful staff, great room service and convenient location. We hope to see you again next time you are in Phuket. Kind Regards, Julia... More 

1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 17, 2015

We really enjoyed our honeymoon at citin plaza hotel patong. We stayed on 10 to 15 April 2015. The room were cleaned and the price is very affordable. Which for us are impressed employees named Que, Adam, Benz. They are very friendly, what we need are happy they help. For all three of us will always remember your hospitality... 'kapunka'

Was this review helpful? Yes 4
Gan S, Менеджер по обслуживанию клиентов at Citin Plaza Patong Hotel & Spa by Compass Hospitality, responded to this review

Dear Yuyun H, Thank you so much for your kind words and review about your recent stay in Citin Plaza Patong. Our team was very happy to read your compliments with regards to our service at Front Desk. Our staff is indeed our best asset and we are glad that we could make your honeymoon trip so pleasant and memorable.... More 

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