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The Regency Hotel Hatyai

23 Prachathipat Road, Songkhla, Hat Yai 90110, Thailand
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The Regency Hotel Hatyai
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Ranked #58 of 70 Hotels in Hat Yai
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81 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2 of 5 stars
  • Service
    2 of 5 stars
  • Value
    2 of 5 stars
  • Cleanliness
    2 of 5 stars
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malaysia
Senior Contributor
39 reviews 39 reviews
36 hotel reviews
51 helpful votes 51 helpful votes
1 of 5 stars Reviewed 1 week ago

needed a place for a nite's stay and a friend suggested this place.booked a family suite and a junior suite for 5 adults and 1 child BEFORE i checked the reviews here! what a mistake! anyway,its our 2nd stay in hat yai and i must say the attitude of hotel staff over here is pretty bad.i hear its a hat... More 

Was this review helpful? Yes 1
Selangor, Malaysia
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed March 13, 2015

We check in on 6 March 2015. At the same day, at night, i get bite by the insects (photo attached) whole body, i wake up from sleep when i feel pain and itchy. After few minutes, I called reception counter request for change room but they said so full cannot make it although they know the tragedy happened, i... More 

Was this review helpful? Yes 3
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed January 31, 2015

Located in good location. Nearby with mall & food outlets.. Very convenient to buy things & foodies. But need to speed up on checking out procedures. Long wait upon check out which is quite frustrating.

Was this review helpful? Yes 2
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed January 6, 2015

Visit hatyai and stay at this hotel.good:location in the heart of hatyai,1 min walking to lee crown plaza and easy access to tuk tuk(transport).bathtub and shower available Bad: Stay in old wing, view of building. Room smelled weird maybe because of the carpeting. Towels have holes! Some refurbishment need to be done Wifi at lobby was bad as it hard... More 

Was this review helpful? Yes 1
Kuala Lumpur, Malaysia
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed December 30, 2014

OMG. Where do I start? Do I mention the nearly one hour I spent waiting in line because a) reception has never heard of an automated check-in system and b) it never occurred to management to open MORE check-in counters and c) the staff at the check-out side couldn't be BOTHERED to help their colleagues out? (This was in fact... More 

Was this review helpful? Yes 1
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed December 29, 2014

No computer system while checking in. Wait almost 2 hours just to check in. Room and toilet looked old. However location wise and good water pressure. Would not stay here again if i visit Hatyai. Enough once in a lifetime experience

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Muar, Johor, Malaysia
Contributor
17 reviews 17 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed December 9, 2014

The hotel situated in the heart of the city. Walk out of the hotel and you are at the night hawkers. Eventhough it was an old type hotel room, but it is comfortable. Good wifi signal in room. Overall, i am satisfied with this hotel.

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Senior Contributor
24 reviews 24 reviews
23 hotel reviews
41 helpful votes 41 helpful votes
2 of 5 stars Reviewed December 7, 2014

Stayed 1 nite on the way to Krabi from Bkt Kayu Hitam in northern part of Msia. It's located within the central town area. Hotel provide basic facilities. Furniture is old with no coffee/tea/ kettle in room except 2 bottles of complimentary water. Toilet flush is not in good working condition with stain mark at some places. No wifi service... More 

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2 reviews
2 of 5 stars Reviewed November 12, 2014 via mobile

This hotel is not geared for none asians. Cleanliness and safety were non existent. Wifi didnt work. Breakfast was an abomination. Noisy. Pool water was cloudy. Bathroom towels were changed. But bathroom not cleaned for the 4 nights i was there. The carpet was covered in detritis when i arrived. And no one hoovered while i was there despite the... More 

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1 review
1 of 5 stars Reviewed November 9, 2014

Booked standard room here for 1020baht. Old type hotel. Small room. Got no wifi in room only at lobby. Not recommended for low/average budget traveller since the other hotel got much better room and lower price.

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