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All 66 Hat Yai hotels

Centara Hotel Hat Yai

3.5 of 5 Hotel   |   3 Sanehanusorn Road, Hat Yai 90110, Thailand
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Ranked #4 of 66 hotels in Hat Yai
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365 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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1 review
5 of 5 stars Reviewed yesterday NEW

This was my 3rd visit. this time stayed for 3 nights during Songkran festival. great atmostphere, courteous and friendly staff. As usual, stayed in Deluxe room,no complain about room cleanliness. The bathroom was a bit small to my liking and prone to get wet after using the shower but not a big issue here. just one minor confusion, the hotel's... More

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Phuket, Thailand
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed yesterday NEW

The hotel is conveniently located in the middle of the town and can easily access to the market and shopping area in the walking distance. Start from the parking, the security was very friendly and tried hard to help us finding the parking area. We were actively assisted and warmly welcomed by the bellman (Manus?) and the check in process... More

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Bangkok, Thailand
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

Central location, but well above the noisy streets. Courteous and friendly staff, clean rooms with free wifi (do hotels seriously still try to charge extra for this service?) And, the criteria by which I judge all hotels - great showers with plenty of hot water.

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CHYGM, General Manager at Centara Hotel Hat Yai, responded to this review

Dear Guest barriejb, Thank you for your review and I assume that overall you enjoyed with your recent stay. Your feedback about our friendly & courteous staffs is similarly or the same with many reviewers and this is highly appreciated. The WiFi internet is provide complimentary and this has just been upgraded recently. We look forward to having you back... More

Selangor, Malaysia
Senior Contributor
45 reviews 45 reviews
22 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 1 week ago

- This is my second stay here, booked 5 hotel rooms this time. - Perfect location, right in the middle of the city with night market just outside. - Nice delicious breakfast, varieties and even roti telur, my favorite dish is available. I'm impressed - The reception staffs are very polite and helpful. Always smiling. The porter is very helpful... More

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CHYGM, General Manager at Centara Hotel Hat Yai, responded to this review

Dear Guest nohano, Greeting from Hat Yai, I'm delighted to learn that your recent stay was to your satisfaction. Thank you for highlighting about Hotel location, our nice and delicious breakfast , the polite and helpful of reception staffs and the honesty of Housekeeping staff!. These will surely motivate and encourage us to keep it up as to serve you... More

Butterworth, Malaysia
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Luxurious hotel with free wifi but they give limited credit to our wifi. The price of staying here is not that cheap. However is located at the heart of Hatyai where the food streets and market is only at a walking distance. The hotel is clean. The staff is friendly. They have security guards everywhere so we don't have to... More

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CHYGM, General Manager at Centara Hotel Hat Yai, responded to this review

Dear Guest EricJina, Thank you for your feedbacks, I'm glad to hear that you enjoyed your stay with us. The Wifi connection has just been upgraded recently,we are monitoring closely and will get the minor problem rectified once reported. The fans are installed in a Car Park, hope they help with ventilation around the area. The Hotel location is great... More

Kuala Lumpur, Malaysia
Top Contributor
52 reviews 52 reviews
10 hotel reviews
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Ordered an orange juice from the swimming pool bar which stated THB35 bath++ but have to paid THB76.51upon check out. Have not argue over this matter as im in rush. Staff at swim pool have no respect to the guest. When I returning used towel, 1 were reading newspaper, another 1 were playing games on the phone, dont bother at... More

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CHYGM, General Manager at Centara Hotel Hat Yai, responded to this review

Dear Guest EarthExplorer2 Thank you for your recent stay and for taking trouble provide us your constructive feedbacks. I apologize for the unpleasant experience you received. Having investigated regarding the charge of orange juice and found that it was about ineffective communication, orange juice pricing is different between the readymade and the fresh one. You was served the glass of... More

Travelers are raving about these Hat Yai hotels

Phuket, Thailand
Top Contributor
61 reviews 61 reviews
25 hotel reviews
54 helpful votes 54 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This is not a new hotel but our room had been renovated and was actually quite nice. The staff are excellent and friendly and we were pleasantly surprised by the quality of the Asian buffet. Good place to stay in Hat Yai with secure free parking. Only negative is that the wifi access was poor.

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CHYGM, General Manager at Centara Hotel Hat Yai, responded to this review

Dear Guest Khellon Thank you for your review and I'm glad to learn that overall was to your satisfaction. Your appreciations and compliments on our staffs is truly encourage us to keep it up as to serve you even better on your future stay. We have added the additional access points to improve the stability and speed of internet, this... More

Medan, Sumatera Utara, Indonesia
Reviewer
5 reviews 5 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed March 13, 2014

It was my 3rd times visiting HatYai. I booked Centara hotel because people said last time was Novotel. We arrived at HatYai around 9am in the morning. The receptionist welcome us very friendly, after do some administration. We directly got a room key, no need to wait until 2pm. Free wi-fi in our hotel room, got swimming pool and gym... More

Was this review helpful? Yes 1
CHYGM, General Manager at Centara Hotel Hat Yai, responded to this review

Dear Guest BudiantoRao, Thank you for selecting to stay at Centara Hat Yai on your recent trip to Hat Yai. I'm delighted to learn that overall was to your satisfaction. Location of the Hotel is great advantage as you and many reviewers mentioned, thank you very much for your compliments about our hospitality, this is utmost motivating us to keep... More

Bangkok, Thailand
1 review
1 of 5 stars Reviewed March 6, 2014

Hotel is located in the heart of Hatyai city which is very convenience. All security guards are not helpful at all. They always run away when you ask for help especially in the dark parking lot!! The hotel is quite old., elevator, lobby, corridor, even hotel room!! and there is no hot water in my room!!! not worth to spend... More

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CHYGM, General Manager at Centara Hotel Hat Yai, responded to this review

Dear Guest Bointer S, Thank you for your review, I'm sorry to hear that your stay was not to your expectation. Having investigated against your feedbacks : - No Hot water, we have no record of this problem during your stay, if you can email (chy@chr.co.th) and provide more specific details that you was encountered with this problem would be... More

Christchurch
Top Contributor
59 reviews 59 reviews
44 hotel reviews
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed March 4, 2014

This is about the 5th time i have stayed at this hotel and i like it. The location is perfect you ate right in the middle of the shopping and night life. However the hotels standards are slipping, we booked a premire non smoking room when we were shown to our room there was a very strong smell of smoke,... More

Was this review helpful? Yes
CHYGM, General Manager at Centara Hotel Hat Yai, responded to this review

Dear Guest BiffaChristchurch, Thank you for choosing to stay at Centara Hotel Hat Yai. I apologize for ineffective handling of your request about non-smoking room. We have been trying hard to ask for cooperation of some smoker, we always allocated them to smoking room/floor if received information beforehand. However, people having different habits, some just smoke even though it is... More

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Additional Information about Centara Hotel Hat Yai

Also Known As:
Novotel Centara Hat Yai Hotel
Novotel Centara Hat Yai Hotel Hat Yai
Novotel Hat Yai
Hat Yai Novotel
Address: 3 Sanehanusorn Road, Hat Yai 90110, Thailand
Location: Thailand > Songkhla Province > Hat Yai
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 66 hotels in Hat Yai
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Centara Hotel Hat Yai 3.5*
Official Description (provided by the hotel):
The hotel with 248 rooms, apartments and freshly renovated suites, situated in the centre of bustling Hat Yai, the commercial and shopping hub of Southern Thailand. An 20-storey building (1st to 5th floors comprise Hat Yai's branch of Central Department Store). Only 20 minutes from the airport and accessible by airplane, bus or train from Bangkok. ... more   less 
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