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Centara Hotel Hat Yai

3 Sanehanusorn Road, Hat Yai 90110, Thailand
Hotel amenities
Centara Hotel Hat Yai
Best prices for: 1 room 1 guest
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Ranked #1 of 68 Hotels in Hat Yai
A recent review
5 of 5 stars reviewed 1 week ago
Nicholas C
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484 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (68)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
  • All months
    (484)
  • Mar-May only
    (105)
  • Jun-Aug only
    (103)
  • Sep-Nov only
    (129)
  • Dec-Feb only
    (147)
All months
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

It is a very nice hotel to begin with they think of everything that we would normally have not thought about it... It was nice but a bit funny i was on a trip with my friend and his family of two kids we had two rooms for it as we adult was chit chating in the room the kids... More 

Was this review helpful? Yes 1
CHYGM, General Manager at Centara Hotel Hat Yai, responded to this review

Dear Nicholas C, Greeting from Hat Yai, thank you for sharing your review via Tripadvisor. I understand that overall was to your satisfaction. I have noted on the funny situation of the Kids, even though this may be happen once in a while, but we have considered not to put this in a room those occupied by family with small... More 

KL, malaysia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago via mobile

Spent 2 nights at Centara hotel with family. We were so enjoyed staying there. comfort, great location & helpful staff (Fast response even for the inquiry through email). Definately will stay here again if I visit Hatyai.

Was this review helpful? Yes 1
CHYGM, General Manager at Centara Hotel Hat Yai, responded to this review

Dear GuestSPLEE_76, I'm delighted reading favorite comments of your recent stay at Centara Hotel Hat Yai. Thank you for highlighting about our helpful staff, this will surely encourage us to keep it up! Very glad to hear that you keen to stay with us when visit Hat Yai and we look forward for a pleasure of welcoming you back in... More 

Hong Kong, China
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We've stayed at the Centara Hat Yai on several occasions. We use it as a stopover for our annual camping trip in Ko Tarutao National Park. Each time, we've received an excellent service, quick and friendly check-in check-out, free fruit and snacks delivered to our room, and a punctual airport pickup. We also prebooked dinner this time since our flight... More 

Was this review helpful? Yes 1
CHYGM, General Manager at Centara Hotel Hat Yai, responded to this review

Dear Guest Dan-in-HongKong, Thank you for choosing to stay with us again. I'm delighted to learn that overall was to your satisfaction, especially about excellent services provided. With regard to reservation of your dinner, I understand that our restaurant staff wanted to assure your favorite seat, that was a reason he called to your room. I presume you will travel... More 

Kuala Lumpur, Malaysia
2 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Where to begin to tell you all about this gem of a hotel. We stayed here one night.From the moment that we walked in we were well taken care of and the hotel itself is beyond beautiful.Upon Checked in lady staff is very friendly i did not get the name i guess she is senior staff with Black Jacket and... More 

Was this review helpful? Yes 3
CHYGM, General Manager at Centara Hotel Hat Yai, responded to this review

Dear Guest Danial30, It is my great pleasure reading your wonderful feedbacks , especially about our friendly and superb service staffs. Having passed on your compliments to Ms. Piyaporn Tansiri ( reception girl ) and Mr. Methee Saetan ( Bell Boy) who escorted you to the room, they are so happy to know that you really satisfied with service rendered... More 

Brisbane, Australia
Reviewer
5 reviews 5 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Dear all travellors. I am writing this review on the first day of my checking in. I completly make mistake staying with them. Below are details of what gone wrong First of all, if you are a smoker this will not concern but if you are not, you have to read carefully. As soon as a gentleman led us to... More 

Was this review helpful? Yes 5
CHYGM, General Manager at Centara Hotel Hat Yai, responded to this review

Dear Guest Jiraporn K, I'm sorry to learn that your recent stay was not an entire enjoyable one, mainly was about the cigarette smell. I would say it is challenging to stop people not to smoke in a room. We allocate some floors as smoking rooms and allocated these for smokers. Even so, some smokers booked for room types those... More 

Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The hotel is at the central of the city. Besides the Central Mall and lots of tuk tuks available outside the hotel. The hotel is right opposite the Lee Garden Mall, it is a small shopping malls with restaurant Mcdonalds, and KFC. Very strategic location and friendly staff

Was this review helpful? Yes
CHYGM, General Manager at Centara Hotel Hat Yai, responded to this review

Dear Karen L, Thank you for your favorite review, the Hotel location is well located that provides every convenience as you described. Thank you for mentioning about our friendly staffs, having shared your feedback with them. So, they received pround and recognition. We look forward for a pleasure of welcoming you back at Centara Hotel Hat Yai in the near... More 

Singapore, null, Singapore
Contributor
13 reviews 13 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed February 20, 2015

It was our last few days in Hat Yai so we book a last min room for 2 nights. We book it through agoda and did not realise a glitch i made.. So when i went there to book in, they cant find my name so they brush me immediately.. I was so certain ive booked a room and even... More 

Was this review helpful? Yes 3
CHYGM, General Manager at Centara Hotel Hat Yai, responded to this review

Dear waniekilei, I'm equally disappointing reading your frustrating experience about check in process. May I apologize for an inconvenience caused. Having investigated followed your comments, what I can figure out could be about breakdown communication. I agree that we should have handled the situation more effectively. I have addressed this issue seriously with Front office team. Therefore, necessary and proper... More 

Bangkok, Thailand
1 review
3 of 5 stars Reviewed February 17, 2015

The hotel is right in the downtown of Hat Yai, convenience for shoppers. The hotel parking entrance was poorly signed. The parking is in the basement which is dark and poorly lit. You have to wait for the bellman to come and help you with the luggage in the parking lot. The lobby is on the 6th floor which is... More 

Was this review helpful? Yes
CHYGM, General Manager at Centara Hotel Hat Yai, responded to this review

Dear Guest Warattada P, Greeting from Hat Yai Thank you very much for your constructive feedback of your recent stay at Centara Hotel Hat Yai. Car Park- we will add more lighting and having more signs for better directing people to Hotel Lobby. Thank you for highlighting about our good quality breakfast. With regard to a room conditions, I can... More 

Kuala Lumpur
Contributor
15 reviews 15 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed February 3, 2015

A very good quality hotel located smack in the centre of Hatyai downtown within the tourist zone. All other tourist's areas and shops are within walking zone. Very good value for money. There is even a Japanese restaurant with very good selection of buffet dinner. The coffee-house also has a good choices of delicious breakfast.

Was this review helpful? Yes
CHYGM, General Manager at Centara Hotel Hat Yai, responded to this review

Dear Guest TripLin, It is my pleasure reading your review. Thank you for highlighting about our foods quality which were to your satisfaction for both breakfast and Japanese buffet dinner. The hotel location is absolutely great advantage as you and many reviewers are mentioned. We look forward to having you back for another pleasant and enjoyable stay. Warm regards, Opas... More 

2 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed January 31, 2015

Hotel is clean and wonderfully located in the heart of Hat Yai shopping area. Loved that the street comes alive at night with the food bazaars. The only drawback is the bed - its hard as wood. Feels like I'm sleeping on a plank of wood.

Was this review helpful? Yes
CHYGM, General Manager at Centara Hotel Hat Yai, responded to this review

Dear Guest Fuzziewuzzie, Thank you for your favorite review, the Hotel location is well located in centre of the City, so provides every conveniences as you mentioned. A hard bed, not sure whether you have reported about this issue during your stay? Actually we can arrange making it softer by putting "soft mattress" on top of the bed and this... More 

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