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All 68 Hat Yai hotels

Centara Hotel Hat Yai

3.5 of 5 Hotel   |   3 Sanehanusorn Road, Hat Yai 90110, Thailand
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Centara Hotel Hat Yai
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Ranked #2 of 68 Hotels in Hat Yai
4.0 of 5 stars 456 Reviews
A recent review
3 of 5 stars reviewed 1 week ago
StChin Puchong, Malaysia
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456 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (63)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Thai first
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Reviewer
5 reviews 5 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

Unprofessional, unhelpful, and unfriendly staffs, esp front-staffs. We have got the room which the toilet had a problem with flushing - called staffs many times until they said it had been fixed! Which was actually unfixed. Got moved wot another room evetually - have to thank you for this. The room was okay, bit lower than expectation as this is... More 

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CHYGM, General Manager at Centara Hotel Hat Yai, responded to this review

Dear Guest Oui S, I'm sorry to read your disappointing experience, especially about our staffs those were not efficient and did not delivery service to your satisfaction. Even though this is unusual feedbacks as we have been receiving positive feedbacks with regards to our staffs. Thank you for letting me know, so that we can work for proper rectifications and... More 

Puchong, Malaysia
Senior Contributor
25 reviews 25 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 1 week ago

The Centara sits on top of the Central mall in downtown Hat Yai. An ideal spot for tourists as street food, seafood, souvenirs, t-shirts, shopping and massages are all within walking distance. The rooms are quite large and well-appointed but the bathroom floors tend to get wet after a shower, regardless of whether the room has a long bath with... More 

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CHYGM, General Manager at Centara Hotel Hat Yai, responded to this review

Dear Guest StChin, Thank you very much for sharing your feedbacks via Tripadvisor. I must apologise for an inconvenience caused from a room change whilst you felt it was unnecessary move. Please allow me to explain about the different between Deluxe and Superior rooms. Apart from you have mentioned, we actually consider and categorize according to the room size. But... More 

Melaka, Malaysia
Senior Contributor
49 reviews 49 reviews
4 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed 1 week ago

First it really strategy for market (Kim Yung & Santisuk market) and Shopping mall (Odean ,Central & Lee Garden). Second, the staff did serve good, always give you a smile + greeting. Third, the breakfast is great, and the menu change everyday. Well, the room is in good condition, although the corridor a bit scary.

Was this review helpful? Yes 1
CHYGM, General Manager at Centara Hotel Hat Yai, responded to this review

Dear Guest PayK33, Thank you for your favorite feedbacks, I understand that overall was to your satisfaction. The Hotel location is the best in the City, so provide every convenience as you mentioned. Thank you for highlighting about our friendly staff, good variety of breakfast and our fine room. Your comment about corridor also noted and will see, perhaps add... More 

George Town, Malaysia
2 reviews
3 of 5 stars Reviewed 1 week ago

Overall the services from the staff esp bellman is excellent. The bellman alway smile and greet us and we feel like VIPS. The only snag is that we have to take 2 lifts to get us down to the shopping mall which is a bit of a hassle as the lift is always packed with guests. There are not much... More 

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CHYGM, General Manager at Centara Hotel Hat Yai, responded to this review

Dear Guest SCLim483, Thank you very much for staying with us and for sharing your review via Tripadvisor. Your recognition and compliments on our staffs is highly appreciated. I have shared this with them and they are equally happy to learn that you satisfied with service rendered , this will surely encourage us to keep it up as to serve... More 

Shah Alam, Malaysia
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Centara hotel in the central of Hatyai city. Very convenient place and your can find a lot of shop, restaurant around the hotel. Speed in hotel check in and check out. I love the kids club at 7th floor. I travel with my hubby and 2 younger childrens, when I go for shopping, my husband can spend time with my... More 

Was this review helpful? Yes 1
CHYGM, General Manager at Centara Hotel Hat Yai, responded to this review

Dear  Guest Helel K, Greeting from Hat Yai, I have a pleasure reading your review which overall to your satisfaction. Good to know that you loved our Kids Club that allow your Kids stay back with Dad while you enjoy shopping. We are on the process of adding some more toys , stuffs for Kids and rearrange the Club to... More 

Chennai (Madras), India
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Good reception, clean room, excellent service, delicious food. I stayed here for many days in past few years, and every time it is excellent. Good for shopping, with nearby restaurants for our choice,

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CHYGM, General Manager at Centara Hotel Hat Yai, responded to this review

Dear Pazhani, Thank you very much for your wonderful feedback of your recent stay with us. Your appreciation will definitely encourage us to keep it up as to serve you even better on your future visit. We look forward to welcoming you back at Centara Hotel Hat Yai again in the near future. Warm regards, Opas Damrongkul General manager. More 

United, Pennsylvania
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Just checked out a few days ago. My experience with this hotel was outstanding, great room with nice over view of Hat Yai City, great staff, great food, great Oriental Thai Massage(must try)and great location, very close to the markets, shops and malls. Great value of money. Welcome card was provided from General Manager which was really kind and make... More 

Was this review helpful? Yes 1
CHYGM, General Manager at Centara Hotel Hat Yai, responded to this review

Dear BelAmore, Greeting from Hat Yai, I have a pleasure reading of your favorite feedbacks that overall to your satisfaction. Thank you for highlighting about the advantage location, our fine room, good Thai Massage and our nice, polite and helpful staffs. I'm glad to hear that you intended to stay with us on your future trip to Hat Yai and... More 

shah alam
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Company booked for our stay at centara for a meeting. Hotel was in the middle of city with a lot of traffic. Near to restaurants, shopping malls which is you not gonna be bored. The hotel also have their own restaurant & the foods was not bad at all. Have a lot of choice. The room were comfortable, clean. Muslim... More 

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CHYGM, General Manager at Centara Hotel Hat Yai, responded to this review

Dear Ainnia232, Greeting from Hat Yai, thank you very much for staying with us and for sharing your views via Tripadvisor. The Hotel location is well located in the centre of City, so provide every conveniences as you described. Your comments about language skills is well noted and will add more English class for our guest contact staffs. I'm glad... More 

Kuala Lumpur, Malaysia
Senior Contributor
21 reviews 21 reviews
11 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 3 weeks ago

been to Centara hotel 3 times and love the hotel. The atmosphere is very cozy, great staff always smiling and ready to help. Rooms are quite big, well appointed and very clean. they have a swimming pool, gym and restaurants. The hotel is quiet so it is good to bring the family along. This is NOT a hotel where girls... More 

Was this review helpful? Yes
CHYGM, General Manager at Centara Hotel Hat Yai, responded to this review

Dear Guest laurentkl, Thank you for sharing your wonderful review through Tripadvisor. I'm delighted reading of your feedbacks which overall to your satisfaction. Guest privacy , safety and security is our concerns. So, we have strictly policy about non- registered/ outsiders in place and always adhered with! We look forward for a pleasure of having you back in the near... More 

Blacksburg, Virginia
Top Contributor
81 reviews 81 reviews
78 hotel reviews
77 helpful votes 77 helpful votes
4 of 5 stars Reviewed November 21, 2014

The hotel is in great location in the city center. Breakfast is ok it was 4 star level breakfast. The resort is clean but old. The staff was helpful and polite. Many restaurants are on the streets near the hotel.

Was this review helpful? Yes
CHYGM, General Manager at Centara Hotel Hat Yai, responded to this review

Dear PANAM-Air, Greeting from Hat Yai, thank you very much for sharing your short but nice review through Tripadvisor. I'm glad to learn that you happy with service extended by our helpful and polite staffs. Having shared this with team and they are equaly happy to hear that you satisfied with service provided. A preventive maintenance programme is carry out... More 

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Additional Information about Centara Hotel Hat Yai

Address: 3 Sanehanusorn Road, Hat Yai 90110, Thailand
Location: Thailand > Songkhla Province > Hat Yai
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Centara Hotel Hat Yai 3.5*
Number of rooms: 248
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Also Known As:
Novotel Centara Hat Yai Hotel Hat Yai
Novotel Hat Yai
Hat Yai Novotel

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