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Centara Hotel Hat Yai

Certificate of Excellence
3 Sanehanusorn Road, Hat Yai 90110, Thailand
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1 room 1 adult
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Centara Hotel Hat Yai
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596 Reviews from our TripAdvisor Community

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Penang
Level Contributor
22 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We prefer to stay here as it is right in the center of town near all the best shopping, massage, food so it was quite all right for a short nite stay driving down from Penang as our first stop before continuing to Ko Lanta. Parking in the basement looks extremely safe as we were thoroughly checked at the initial... More 

Helpful?
Thank Cyndanai
CHYGM, General Manager at Centara Hotel Hat Yai, responded to this review

Dear Cyndanai, Thank you for sharing your review through Tripadvisor, I'm glad to see that overall you received satisfactory stay! Your compliments on our security, Bell Boy and Reception staffs is highly appreciated and this is very encouraging us to keep it up as to serve you even better on your future visits. We look forward for a pleasure of... More 

Singapore
Level Contributor
32 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Continuing efforts to improve amenities and food quality are obvious in past year. Most significant is recently renovated gym with brand new and latest exercise equipment. Japenese and international buffets were more attractive in quality and range, though many dishes, Japenese buflfet in particular, remained luke warm (I had to separately request to have them steamed further). Buffet breakfast was... More 

Helpful?
Thank PhangSingapore
CHYGM, General Manager at Centara Hotel Hat Yai, responded to this review

Dear PhangSingapore, Greeting from Hat Yai, I'm delighted to read that you noticed improvements and satisfied with most of the aspects from your recent stay. Your feedback about some dishes of Japanese buffet is noted for further improvements. Very glad to know that your wife was happy with Spa treatments. Further your compliments on our staffs is highly appreciated, having... More 

Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

technically everything is good for me. room is good but looks kinda old but its good for me. stuff was friendly and somehow we didnt have much conversation with them except for the checking in and out but its good for me. but the best part will be the breakfast. it was awesome.

Helpful?
Thank Zaha R
CHYGM, General Manager at Centara Hotel Hat Yai, responded to this review

Dear Dear Zaha R, I have a pleasure reading your review that overall was to your satisfaction. Thank you for your feedback a room conditions and may I let you know that a room preventive maintenance as well as a room upgrading is carry out as appropriates. Your compliment on our friendly staffs is highly appreciated and this will encourage... More 

Singapore, Singapore
Level Contributor
57 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
3 of 5 stars Reviewed 1 week ago

Arrived by land from kuala perlis, malaysia. hotel reception is on level 6. check-in was a breeze and staff service was lukewarm. tucked in a corner is what looked like complimentary welcome drink which we got none. my room was on the 10th floor, 1020 deluxe room, not the cheaper superior room and breakfast was prepaid with the room. elevator... More 

Helpful?
Thank m36705
CHYGM, General Manager at Centara Hotel Hat Yai, responded to this review

Dear m36705, Thank you for your review describing overall experience of your recent stay. We appreciate your value feedbacks and work strive forward for improvements. I'm sorry to read that you may not traveling to Hat Yai, however if your intention may change and your your travel plan bring you back to Hat Yai. We hope you afford us further... More 

Nakhon Ratchasima, Thailand
Level Contributor
68 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

Centara hotel in Hat Yai is good for its location, located on the middle of Hat Yai downtown area. We arrived late at night~10pm. I noticed there were a fare account of activities such as local food vendors, souvenir shop on the roadside. There was a 24hr convenient store and McDonald nearby the hotel. The check in went well. The... More 

Helpful?
Thank Wichak P
CHYGM, General Manager at Centara Hotel Hat Yai, responded to this review

Dear Wichak P, Thank you for sharing your review via Tripadvisor. I'm glad to read that overall you happy with your recent stay. We have noted on your valued feedback and work strive forward for further improvements. We look forward for a pleasure of having you back at Centara Hotel Hat Yai again in the near future. Best regards, Opas... More 

London
Level Contributor
80 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel is ideally placed for everything. The lobby is on the 6th floor, with shopping occupying the floors below. The rooms although dated, are adequate for a good nights sleep, as most of the time you will be out and about exploring. The necessary toiletries and complimentary water is provided, as well as a stocked minibar, minibar items have... More 

Helpful?
Thank Chungfucius
CHYGM, General Manager at Centara Hotel Hat Yai, responded to this review

Dear Chungfucius, Thank you for sharing your review, I'm delighted to see that overall you received satisfactory stay. The room upgrade is scheduled to carry out part by part considered to its priority. We have a very strict policy on screening outsider as safety and security is one of the most concerns. Anyway, thank you for letting us know so... More 

Level Contributor
37 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
2 of 5 stars Reviewed 3 weeks ago via mobile

This hotel used to be the best one in town but not anymore. There are several new hotels in Hat Yai that I strongly recommend over this one. Horrible room condition. Non-functioning Air-con with a malfunction safe deposit. Mediocre service. The only good thing of this place is that it is centrally-located.

Helpful?
1 Thank Bank Tharin P
CHYGM, General Manager at Centara Hotel Hat Yai, responded to this review

Dear Guest Bank Tharin P, Thank you for sharing your review. I'm sorry to read that a room condition was not meet your expectation. A room upgrade is scheduled to do part by part according to its priority. I apologize that some in room facility was malfunctioning, having emphasized our team to pay more attention and already having these rectified.... More 

2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 4 weeks ago

I don't know why everyone is giving this place such a high score. The only good thing about this hotel is it's location and the buffet breakfast. The rooms itself are horrible, extremely old; badly renovated and smelly. Also the whole bathroom will get wet as there is only a partial shower door. The worst part is the bed, the... More 

Helpful?
2 Thank ThaiMike1
CHYGM, General Manager at Centara Hotel Hat Yai, responded to this review

Dear ThaiMike1, Thank you for your review via Tripadvisor. I'm sorry to hear that a room was not met your expectation. A room upgrade and renovation is carrying out regularly according to its priority. The mattress will be replaced within this year budget. Regarding the bed, If I may, people having different preference while many people say that our rooms... More 

Kuala Lumpur, Malaysia
Level Contributor
132 reviews
76 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
4 of 5 stars Reviewed December 30, 2015

We stayed 3 nights in Centara Hotel Hatyai over the recent Christmas holidays having driven in from Malaysia. After having parked the car (free parking throughout our stay), we took the lift to the 6th floor reception. Bell service is only available when one reaches the reception area which can be a little challenging for people with big luggage. Staff... More 

Helpful?
Thank Agil N
CHYGM, General Manager at Centara Hotel Hat Yai, responded to this review

Dear Guest Agil N, I have a pleasure reading your very nice review. Very grad to see that you happy with a room and spread of our breakfast. Our Chef has taken well noted regarding the taste of breakfast items and working on improvements. With regard to luggage service, we normally offer service from Car Park that our security guard... More 

Marbella, Spain
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed December 25, 2015

Convenient location, close to Regency Hotel and Lee Gardens Plaza Hotel. Hotel elevator conveniently led to a supermarket and department store. Rooms are clean and comfortable, even though they are a little bit noisy due to the whistle sounds of traffic wardens at street level. Windows should be double-paned or sound proof because of this. Some of the staff here... More 

Helpful?
1 Thank livinglife816
CHYGM, General Manager at Centara Hotel Hat Yai, responded to this review

Dear Guest livinglife816, Thank you for sharing your review via Tripadvisor. I'm glad to know that you are happy with Hotel location, our clean and comfortable room. Your comments about noise from the road traffic is something beyond our control. However, having passed on your suggestion about sound proof to Architect team to work on the possibility. I must apologise... More 

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