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Centara Hotel Hat Yai

3 Sanehanusorn Road, Hat Yai 90110, Thailand
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Centara Hotel Hat Yai
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Ranked #1 of 70 Hotels in Hat Yai
A recent review
5 of 5 stars reviewed 2 days ago
Polsak S
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490 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (68)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
  • All months
    (490)
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    (111)
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    (103)
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    (129)
  • Dec-Feb only
    (147)
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1 review
5 of 5 stars Reviewed 2 days ago NEW

The minute step into the famous shopping area which situated in the middle Hatyai downtown. Great in most aspects especially the staff was so kindly with excellent service. The executive rooms are well appointed with nice view overlook to Hatyai downtown. There are also superb Breakfast with delicious traditional local Roti.

Was this review helpful? Yes
CHYGM, General Manager at Centara Hotel Hat Yai, responded to this review

Dear Polsak S, Greeting from Hat Yai, I'm delighted to learn that you happy with Hotel location, the Executive Suite room, satisfied with breakfast and excellent service rendered. We hope to have a pleasure of welcoming you back at Centara Hotel Hat Yai for another enjoyable stay in the near future. Warm regards, Opas damrongkul General manager More 

1 review
5 of 5 stars Reviewed 2 days ago NEW

Just stay in hatyai for few day and I stay this hotel. Room was amazing so clean. Food is the best is make me have eat just only here. All services so nice. Will be back again. Thank to all for great service my family.

Was this review helpful? Yes
CHYGM, General Manager at Centara Hotel Hat Yai, responded to this review

Dear Vanvisa N, Thank you very much for sharing your review via Tripadvisor. It is always great reading such wonderful feedback from our valued customers. Very glad to hear that you keen to stay with us again when travel to Hat Yai and look forward for a pleasure of welcoming you back at Centara Hotel Hat Yai soon. Warm regards,... More 

Surat Thani, Thailand
Senior Contributor
27 reviews 27 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Staying a few days in Hat Yai it is reasonably inexpensive. It makes sense to Stay at the Centara Hotel Hat Yai because it too is affordable but quite luxurious, with everything you need in walking distance. The Hotel has very good restaurants, and the Breakfast is one of the best. the rooms are spacious and clean. There is some... More 

Was this review helpful? Yes
CHYGM, General Manager at Centara Hotel Hat Yai, responded to this review

Dear Wheresit, Thank you for sharing review of your recent stay via tripadvisor, I'm delighted to learn that overall was to your satisfaction. Thank you for highlighting about the advantage of Hotel location ,and its facilities, room, breakfast, swimming pool, Gym and the safety Car Park. Most importantly is your compliments on our friendly staffs will difinitely encourage us to... More 

Stockholm, Sweden
Senior Contributor
38 reviews 38 reviews
7 hotel reviews
27 helpful votes 27 helpful votes
1 of 5 stars Reviewed 2 weeks ago

The first impression is so important. When I arrived this hotel, The first thing i got was very grumpy receptionist. Her tone and her service made me uncomfortable. I really want to tell her that there are some other choices of works, service business is for service people. Find another job please. For your own sake. I may inform that... More 

Was this review helpful? Yes 2
CHYGM, General Manager at Centara Hotel Hat Yai, responded to this review

Dear Sebastian E Thank you for your comments, I am sorry to learn that you had unpleasant interactions with some of our Receptionist. Not to excuse, but this is unusual feedback we ever received, I have looked into the matter, identified that staff, put needed and appropriates training to improve her attitude and service manner immediately. A room preventive maintenance... More 

Shah Alam Selangor
Contributor
15 reviews 15 reviews
15 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This trip my stay is on 29th March for 1 night , But this time Im staying at superior room ,the room is a bit smaller, Bathroom shower is long bath . But surrounding the long bath need to be improve , Staff : No doubt , still maintain excellent service , But this this I don't see any security... More 

Was this review helpful? Yes 1
CHYGM, General Manager at Centara Hotel Hat Yai, responded to this review

Dear Guest RR1231, Thank you for sharing review via tripadvisor. I'm delighted to learn that you happy with our excellent staffs also evaluated us as the best Hotel in the City and may I emphasize , we are actually! The security post is covered all necessary premises including the lift areas. He may not standing by in front of the... More 

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 weeks ago

It is a very nice hotel to begin with they think of everything that we would normally have not thought about it... It was nice but a bit funny i was on a trip with my friend and his family of two kids we had two rooms for it as we adult was chit chating in the room the kids... More 

Was this review helpful? Yes 2
CHYGM, General Manager at Centara Hotel Hat Yai, responded to this review

Dear Nicholas C, Greeting from Hat Yai, thank you for sharing your review via Tripadvisor. I understand that overall was to your satisfaction. I have noted on the funny situation of the Kids, even though this may be happen once in a while, but we have considered not to put this in a room those occupied by family with small... More 

KL, malaysia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 17, 2015

Spent 2 nights at Centara hotel with family. We were so enjoyed staying there. comfort, great location & helpful staff (Fast response even for the inquiry through email). Definately will stay here again if I visit Hatyai.

Was this review helpful? Yes 1
CHYGM, General Manager at Centara Hotel Hat Yai, responded to this review

Dear GuestSPLEE_76, I'm delighted reading favorite comments of your recent stay at Centara Hotel Hat Yai. Thank you for highlighting about our helpful staff, this will surely encourage us to keep it up! Very glad to hear that you keen to stay with us when visit Hat Yai and we look forward for a pleasure of welcoming you back in... More 

Hong Kong, China
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed March 5, 2015

We've stayed at the Centara Hat Yai on several occasions. We use it as a stopover for our annual camping trip in Ko Tarutao National Park. Each time, we've received an excellent service, quick and friendly check-in check-out, free fruit and snacks delivered to our room, and a punctual airport pickup. We also prebooked dinner this time since our flight... More 

Was this review helpful? Yes 1
CHYGM, General Manager at Centara Hotel Hat Yai, responded to this review

Dear Guest Dan-in-HongKong, Thank you for choosing to stay with us again. I'm delighted to learn that overall was to your satisfaction, especially about excellent services provided. With regard to reservation of your dinner, I understand that our restaurant staff wanted to assure your favorite seat, that was a reason he called to your room. I presume you will travel... More 

Kuala Lumpur, Malaysia
2 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 3, 2015

Where to begin to tell you all about this gem of a hotel. We stayed here one night.From the moment that we walked in we were well taken care of and the hotel itself is beyond beautiful.Upon Checked in lady staff is very friendly i did not get the name i guess she is senior staff with Black Jacket and... More 

Was this review helpful? Yes 3
CHYGM, General Manager at Centara Hotel Hat Yai, responded to this review

Dear Guest Danial30, It is my great pleasure reading your wonderful feedbacks , especially about our friendly and superb service staffs. Having passed on your compliments to Ms. Piyaporn Tansiri ( reception girl ) and Mr. Methee Saetan ( Bell Boy) who escorted you to the room, they are so happy to know that you really satisfied with service rendered... More 

Brisbane, Australia
Reviewer
5 reviews 5 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed March 3, 2015

Dear all travellors. I am writing this review on the first day of my checking in. I completly make mistake staying with them. Below are details of what gone wrong First of all, if you are a smoker this will not concern but if you are not, you have to read carefully. As soon as a gentleman led us to... More 

Was this review helpful? Yes 5
CHYGM, General Manager at Centara Hotel Hat Yai, responded to this review

Dear Guest Jiraporn K, I'm sorry to learn that your recent stay was not an entire enjoyable one, mainly was about the cigarette smell. I would say it is challenging to stop people not to smoke in a room. We allocate some floors as smoking rooms and allocated these for smokers. Even so, some smokers booked for room types those... More 

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