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JW Marriott Khao Lak Resort & Spa

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41/12 Moo 3, Khuk Khak Beach, Khao Lak 82190, Thailand
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JW Marriott Khao Lak Resort & Spa
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JW Marriott Khao Lak Resort & Spa
JW Marriott Khao Lak Resort & Spa
JW Marriott Khao Lak Resort & Spa
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1,892 reviews from our community

Traveler rating
    1,325
    425
    94
    28
    20
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542
969
31
34
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (606)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Turkish first
  • Any
English first
  • All months
    (1892)
  • Mar-May only
    (557)
  • Jun-Aug only
    (406)
  • Sep-Nov only
    (421)
  • Dec-Feb only
    (508)
All months
1 review
5 of 5 stars Reviewed today NEW

Excellent service and facilities. Hope the management will have more English speaking staffs. Food is excellent. Will come back to stay in this resort. The landscape is excellent and the beach is within the resort. Will give 5 out of 5 to the resort

Was this review helpful? Yes
2 reviews
5 of 5 stars Reviewed yesterday NEW

I'm a frequent hotel traveler, been to several JW's and the service, the staff, the grounds and the food within the resort are terrific. Best resort overall - EVER. Thank you Khao Lak resort staff! EVERY staff person we encountered was courteous and helpful if needed.

Was this review helpful? Yes
Nana R, Guest Relations Manager at JW Marriott Khao Lak Resort & Spa, responded to this review

Dear Sims A, Warmest greetings from JW Marriott Khao Lak Resort & Spa! Thank you for making our resort as your preferred holiday destination and for spending time to share your feedback with other travelers on this website. We are thrilled to learn that you enjoyed your fantastic stay and had such a memorable experience during your holiday. It is... More 

PORT LINCOLN
Contributor
19 reviews 19 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We visited our friends who were staying at this report so it was a rushed trip and only one night. We chose to visit them as one of them requires wheel chair access so it was not easy for them to visit us in Phuket. Well, I must say that the resort was awesome and our room exceeded expectations. The... More 

Was this review helpful? Yes
Nana R, Guest Relations Manager at JW Marriott Khao Lak Resort & Spa, responded to this review

Dear Felty55, Warmest greetings from JW Marriott Khao Lak Resort & Spa Port Lincoln! Thank you for making our resort as your preferred holiday destination and for spending time to share your feedback with other travelers on this website. We are thrilled to learn that you enjoyed your fantastic stay and had such a memorable with ‘wheelchair friendly’ experience during... More 

Perth Hills, Australia
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

The Marriott Khao Lak is a great hotel to stay on a family holiday. We stayed here for 6 nights, and had a lovely time. The pool of course is huuuuge, the kids got lost for days, and really enjoyed themselves. The food was great, we had some really nice meals in the different restaurants. Lovely stay and will return... More 

Was this review helpful? Yes 1
Nana R, Guest Relations Manager at JW Marriott Khao Lak Resort & Spa, responded to this review

Dear Emma B, Warmest greetings from JW Marriott Khao Lak Resort & Spa Perth Hills! Thank you for making our resort as your preferred holiday destination and for spending time to share your feedback with other travelers on this website. We are delighted to learn you enjoyed a memorable stay with us, thank you for your comments about the pool... More 

1 review
4 of 5 stars Reviewed 4 days ago NEW

FThe location is perfect for a relaxing beach holiday, nothing only sea. Very nice , helpful and excellent staff ,you feel the capable management , which is able to maintain harmony among guests and hosts. Good spa, of course the absolutely fabulous pool, created like a natural lake and with 3.2 km the longest in Asia . Diving tours and... More 

Was this review helpful? Yes
Nana R, Guest Relations Manager at JW Marriott Khao Lak Resort & Spa, responded to this review

Dear Doris P, Warmest greetings from JW Marriott Khao Lak Resort & Spa! Thank you for making our resort as your preferred holiday destination and for spending time to share your feedback with other travelers on this website. We are thrilled to learn that you enjoyed your fantastic stay and had such a memorable experience during your holiday. It is... More 

Malaysia
Top Contributor
110 reviews 110 reviews
101 hotel reviews
189 helpful votes 189 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

was at this resort for 2 nights and my review as follows: 1) Location: It was about 2hrs 15 mins drive from Surat Thani Airport with one toilet break. Hotel is located by the beach. Resort is very massive. There are restaurants at the entrance gate of the resort as well as along the beach beside the resort. So, yes,... More 

Was this review helpful? Yes 1
Nana R, Guest Relations Manager at JW Marriott Khao Lak Resort & Spa, responded to this review

Dear Frenchremix, Warmest greetings from JW Marriott Khao Lak Resort & Spa to Malaysia! Thank you for making our resort as your preferred holiday destination and for spending time to share your detailed feedback with other travelers on this website. We are delighted to learn you enjoyed a memorable stay with us, thank you for your comments about the location,... More 

Thailand
Contributor
11 reviews 11 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We went to Khao Lak for a weekend and this time we tried the first time the JW. Whow! Beach, Pool, Gym, Staff and the ambiance excellent. It is world-class like all the other Marriott hotels and resorts.The staff deserve a A+. The rooms itself need some "renovation" however we noticed that this is already ongoing - without disturbing the... More 

Was this review helpful? Yes 1
Nana R, Guest Relations Manager at JW Marriott Khao Lak Resort & Spa, responded to this review

Dear Walter Benno S, Warmest greetings from JW Marriott Khao Lak Resort & Spa! Thank you for making our resort as your preferred holiday destination and for spending time to share your feedback with other travelers on this website. We are thrilled to learn that you enjoyed your fantastic stay and had such a memorable experience during your holiday weekend.... More 

Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

We have just returned from our trip to Thailand. Staying in the marriott for 7 nights was a highlight of the trip. The staff here were incredible. Very friendly and professional. I arranged for a romantic dinner on the beach in order to pop the question to my girlfriend. She said yes! :) Although the weather was against us we... More 

Was this review helpful? Yes 1
Nana R, Guest Relations Manager at JW Marriott Khao Lak Resort & Spa, responded to this review

Dear Stubrownlfc, Warmest greetings from JW Marriott Khao Lak Resort & Spa! Thank you for making our resort as your preferred holiday destination and for spending time to share your feedback with other travelers on this website. First of all, we would like to congratulate of your proposal! How gratifying to read your nice words about our brilliant associate ‘Na’... More 

Greater Melbourne, Australia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

The staff at JW Marriott made us feel welcome and pampered from our pick up at the airport. On arrival, you are in awe of how stunning this place is. The unbelievable pool, manicured gardens, spa facilities and the restaurants on site...., top class quality food. My husband and I cannot find a single thing that we would've liked changed.... More 

Was this review helpful? Yes 1
Nana R, Guest Relations Manager at JW Marriott Khao Lak Resort & Spa, responded to this review

Dear Lucy D, Warmest greetings from JW Marriott Khao Lak Resort & Spa to Greater Melbourne! Thank you for making our resort as your preferred holiday destination and for spending time to share your feedback with other travelers on this website. We are delighted to learn you enjoyed a memorable stay with us, thank you for your comments about our... More 

Hong Kong, China
1 review
1 of 5 stars Reviewed 6 days ago NEW

I was impressed by the pool the moment I walked in, however things started to take a turn to its worst after 3 nights at the JW Marriot. Firstly, the employees services was inconsistent, room was old and dirty. I could see what appear to be condom wrappers under the couch, cup unwashed, floor dusty, bedsheet was not changed even... More 

Was this review helpful? Yes
Alexander S, Manager at JW Marriott Khao Lak Resort & Spa, responded to this review

Dear Elaine K, Greetings from the JW Marriott Khao Lak Resort & Spa! Thank you for selecting our resort as your preferred holiday destination. We sincerely appreciate you taking your valuable time writing us about your experience. I am deeply saddened to read of the inconveniences you experienced during your stay. Please accept my sincerest apologies and I will follow... More 

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