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JW Marriott Khao Lak Resort & Spa

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41/12 Moo 3, Khuk Khak Beach, Khao Lak 82190, Thailand
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JW Marriott Khao Lak Resort & Spa
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1,954 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (636)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
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  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
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English first
  • All months
    (1954)
  • Mar-May only
    (560)
  • Jun-Aug only
    (465)
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  • Dec-Feb only
    (508)
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Melbourne, Australia
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed today NEW

June 2015.We recently stayed at the JW Marriott and had the most amazing holiday. The pool access room was the best I have stayed in. The restaurants (the Olive the Japanese and Thai) were outstanding ,with the Olive being favourite. From great entrees and mains to amazing desserts and awesome service left you 8 unforgettable nights. The staff were polite... More 

Was this review helpful? Yes
Westport
Level Contributor
104 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
1 of 5 stars Reviewed yesterday NEW

As loyal Marriott Rewards members, we enjoy visiting Marriott properties, especially the JW brand. Our last trip to the property in Grande Lakes was fun and enjoyable. Alas, I cannot say the same for the property in Khao Lak. Where to begin? Booking dinner reservations through their "at your service" number or through the front desk do not necessarily mean... More 

Was this review helpful? Yes
Sydney, Australia
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We have just returned from 8 nights at the Marriott at Khao Lak on the Luxury Escapes package and I can't begin to tell you what a beautiful way this is to relax. This was our first time to Thailand and we were really pleased with our choice of not only the resort, but also its location. Its one hour... More 

Was this review helpful? Yes 3
Nana R, Guest Relations Manager at JW Marriott Khao Lak Resort & Spa, responded to this review

Dear Nicole M, Warmest greetings from JW Marriott Khao Lak Resort & Spa to Sydney! Thank you for making our resort as your preferred holiday destination and for spending time to share your detailed feedback with other travelers on this website. We are thrilled to learn that you enjoyed your fantastic stay and had such a memorable experience during your... More 

Buninyong Vic
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We stayed 8 nights on a Luxury Escapes package. All the vouchers were waiting for us on check in. There were 11 different types of massage or treatments available. I enjoyed every one of mine. Book early though. We had a pool access room and it was fantastic. The food was really good. Breakfast had a huge spread with a... More 

Was this review helpful? Yes 2
Nana R, Guest Relations Manager at JW Marriott Khao Lak Resort & Spa, responded to this review

Dear LindaEvBuningyongVic, Warmest greetings from JW Marriott Khao Lak Resort & Spa! Thank you for making our resort as your preferred holiday destination and for spending time to share your detailed feedback with other travelers on this website. We have well noted your comments about your holiday experienced. We deeply regret we were not able to meet your expectations. Please... More 

Melbourne, Australia
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Loved this place, holidayed with my husband and 2 teenage children and couldn't have been happier. The staff were sensational and very helpful and the breakfast was of an incredibly high standard. The beach staff were so attentive and delivered iced water and cool towels during the day.

Was this review helpful? Yes 2
Nana R, Guest Relations Manager at JW Marriott Khao Lak Resort & Spa, responded to this review

Dear white1308, Warmest greetings from JW Marriott Khao Lak Resort & Spa to Melbourne! Thank you for making our resort as your preferred holiday destination and for spending time to share your feedback with other travelers on this website. We are thrilled to learn that you enjoyed your fantastic stay and had such a memorable experience during your holiday. It... More 

Singapore
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

Back again with my family this time, and booked a deluxe pool access room. Room~ super king bed with addition daybed so these fits 4 of us well! Very spacious, though design is abit dated~ mainly wood and wood. Room air-conditioning is very good (cold), and fitted with ceiling fan as well. Wifi~ free wifi connection all covered in the... More 

Was this review helpful? Yes
Nana R, Guest Relations Manager at JW Marriott Khao Lak Resort & Spa, responded to this review

Dear kachen_mama, Warmest greetings from JW Marriott Khao Lak Resort & Spa to Singapore! Thank you for making our resort as your preferred holiday destination and for spending time to share your detailed feedback with other travelers on this website. We are thrilled to learn that you enjoyed your fantastic stay and had such a memorable experience during your holiday.... More 

Turramurra, New South Wales, Australia
Level Contributor
30 reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

I booked this hotel for a romantic holiday with my husband. Set on the beautiful white sands of Khao Lak with the largest swimming pool in S.E. Asia, we were expecting to have a relaxing, much needed holiday...unfortunately this was not to be. There are only 2 things going for this hotel, friendly staff & a very large swimming pool.... More 

Was this review helpful? Yes 2
Alexander S, Manager at JW Marriott Khao Lak Resort & Spa, responded to this review

Dear Vikki J, sunny greetings from the JW Marriott Khao Lak Resort & Spa to Australia! Thank you for selecting our resort as your preferred holiday destination. We sincerely appreciate you taking your valuable time writing us about your experience in April 2015. We really appreciate your nice words about our staff and the pool. I am very concerned to... More 

Australian Capital Territory, Australia
1 review
5 of 5 stars Reviewed 1 week ago

The JW Marriott was amazing it was genuinely the best place me and my girlfriend have ever stayed at!! We would go back in a heart beat! The staff were amazing especially Macha she was the most kind and lovely worker who was proud of where she worked and gave her customers the utmost respect everytime. Thankyou for our stay... More 

Was this review helpful? Yes
Nana R, Guest Relations Manager at JW Marriott Khao Lak Resort & Spa, responded to this review

Dear Jamie C, Warmest greetings from JW Marriott Khao Lak Resort & Spa to Australia! Thank you for making our resort as your preferred holiday destination and for spending time to share your detailed feedback with other travelers on this website. How gratifying to read your feedback that our associates were amazing is very satisfying and it is indeed a... More 

Australia
Level Contributor
111 reviews
86 hotel reviews
common_n_hotel_reviews_1bd8 296 helpful votes
3 of 5 stars Reviewed 1 week ago

We enjoyed our stay at the Marriott Khao Lak but something at check out really annoyed me - the hotel offered me to pay my bill in Australian Dollars. To translate - the hotel was offering to convert my payment to Australian dollars instead of letting MasterCard or VISA do it for me. I asked to pay in Baht and... More 

Was this review helpful? Yes 1
Alexander S, Manager at JW Marriott Khao Lak Resort & Spa, responded to this review

Dear RTWTripping, Warmest greetings from JW Marriott Khao Lak Resort & Spa to Australia! Thank you for making our resort your preferred holiday destination and for spending time to share your feedback with other travelers on this website. We are thrilled to learn that you enjoyed your stay and had a great experience during your holiday. In terms of credit... More 

Perth, Australia
1 review
3 of 5 stars Reviewed 1 week ago

We booked this 5 night trip as a much needed short notice getaway, based on it being a short(ish) flight from Japan and the deal we found at 40% off the usual price for bed and breakfast. We knew it was going to be the rainy season before we booked but based on the reviews seen here on tripadvisor we... More 

Was this review helpful? Yes
Alexander S, Manager at JW Marriott Khao Lak Resort & Spa, responded to this review

Dear ElizaBiz10, sunny greetings from the JW Marriott Khao Lak Resort & Spa to Perth! Thank you for selecting our resort as your preferred holiday destination. We sincerely appreciate you taking your valuable time writing us about your experience in June 2015. We really appreciate your nice words about our resort and it is my great pleasure to share your... More 

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