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Pullman Khao Lak Katiliya Resort & Spa

9 / 9 Moo 1 | Kuk Kak Subdistrict, Takuapa District, Khao Lak 82190, Thailand (Formerly Le Meridien Khao Lak Beach & Spa Resort)
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Pullman Khao Lak Katiliya Resort & Spa
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Pullman Khao Lak Katiliya Resort & Spa
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272 Reviews from our TripAdvisor Community

Traveler rating
    165
    68
    24
    10
    5
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63
154
4
2
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Melbourne, Australia
Contributor
12 reviews 12 reviews
6 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Just back from 10 glorious nights at Pullman Khao Lak. We had a Luxury Escapes package in a Pool Villa. We could not believe how wonderful it was. From the moment we were met at Phuket airport nothing was too much trouble. Thank you to Moo for making check in seamless. We were both blown away with the villa. The... More 

Was this review helpful? Yes
Melbourne, Australia
Contributor
15 reviews 15 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We stayed at this resort on a 8 night package including upgraded room, all meals, 8 spa treatments, cooking class and a cocktail party and enjoyed the lot! Our room was a delux suite with separate living area and kitchen, two bathrooms and a 4 post bed which was very comfortable and plenty big enough for entertaining. We wer let... More 

Was this review helpful? Yes 2
Jerome S, Manager at Pullman Khao Lak Katiliya Resort & Spa, responded to this review

Dear Peter C, Thank you for your kind feedback. We are glad you and your friends enjoyed the stay and that our staff could rectify any issues that were encountered. All other issues mentioned are already on our to-do lists during the low season and upon your next stay with us it will be all neat and done. Once again... More 

Sydney, New South Wales, Australia
2 reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 week ago

My family and I stayed at the Pullman Khao Lak Resort for 5 nights and I feel they over promised in a number of areas but failed to deliver. For example the room we booked was a Deluxe Spa room. Included in the room package was a free bottle of wine & fruit basket and a one time 60 minute... More 

Was this review helpful? Yes 5
Jerome S, Manager at Pullman Khao Lak Katiliya Resort & Spa, responded to this review

Dear Brendon G, Thank you for your e-mail and your feedback via the online questionnaire and also via TripAdvisor. I understand you stayed with us a couple of months ago while the resort was still in the middle of the re-branding process from Le Meridien to Pullman, thus some of our services were not fully up to par on your... More 

Melbourne, Australia
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

From the moment we saw this resort on review at Trip Advisor we were excited about the potential of staying at a different resort to our usual tried and tested. We were certainly not disappointed. Our pick up at the airport was smooth and profressional and a little different to the usual hussle of Phuket Airport. Although the drive was... More 

Was this review helpful? Yes 6
Jerome S, Manager at Pullman Khao Lak Katiliya Resort & Spa, responded to this review

Dear Rosie D, Thank you for the excellent and extensive feedback via TripAdvisor. We are delighted to see you have had an enjoyable stay with us. For your next stay if I may give the hint to use the villa-pool in evening or night time. After a hot day, the pool water remains refreshing and having a rest in the... More 

Albury, Australia
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

Just home after 8 night stay. Room was clean and comfortable and serviced daily.Staff are helpful and work hard to ensure your comfort. Dined at all three restaurants and food was excellent,and breakfast has huge selection to keep anyone happy. Thanks to Daniel for welcoming cocktail party and information on history of the resort. Dont miss a walk in the... More 

Was this review helpful? Yes 3
Jerome S, Manager at Pullman Khao Lak Katiliya Resort & Spa, responded to this review

Dear RobPhelps, Thank you for your kind feedback and we are glad to see you enjoyed staying with us. As for the minor niggles: We are already in touch with another coffee company and check on room for improvement in this area. As for drink prices, unfortunately due to the high tax on alcohol in Thailand you may experience non-local... More 

Sydney, Australia
Top Contributor
634 reviews 634 reviews
304 hotel reviews
2,892 helpful votes 2,892 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We were on a fun driving trip through Phuket wanting to check out all the Accor Hotels. After cruising up the coast to Khao Lat we decided to stopped off at the Pullman Katiliya Resort & Spa hotel for lunch & a swim. Location: Its approx. 1hr drive from the Phuket International Airport & 15 minutes to Khao Lak village.... More 

Was this review helpful? Yes 4
Jerome S, Manager at Pullman Khao Lak Katiliya Resort & Spa, responded to this review

Dear Ellemay, Thank you for the great comment and of course we hope to see you next time not only for a lunch but for a longer, relaxing stay in one of our Rooms, Suites or Villas. With kind regards, Jakub Piwowarski Director of Rooms More 

Poznan, Poland
Contributor
14 reviews 14 reviews
10 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I'm in love with this place. Pool villas are just genial! Situated in beautiful garden, where you have guaranteed privacy and serenity. Service is on the highest level. Staff is very friendly. Breakfast is just delicious! Views are awesome! Very good place to chill and relax. You could really feel like a movie star! I'm sure I will back there!

Was this review helpful? Yes 4
Jerome S, Manager at Pullman Khao Lak Katiliya Resort & Spa, responded to this review

Dear MagdaPoz, Thank you very much for your generous comments and the great feedback. Noticing your name, please let me formulate the last sentence as following: Serdecznie zapraszam na nastepna wizyte! With warm regards, Jakub Piwowarski Director of Rooms More 

Bangkok
Contributor
16 reviews 16 reviews
7 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Pullman Khao Lak Katiliya was Le Meridian Khao Lak. The place changed its brand recently with more villas in addition to an existing property. Located about 1 hour from Phuket International airport, it is situated on a quite and almost private beach which is not too far away from Khao Lak town. Reservation: 2 stars out of 5 I book... More 

Was this review helpful? Yes 2
Jerome S, Manager at Pullman Khao Lak Katiliya Resort & Spa, responded to this review

Dear Little_Sea_Mom, Thank you for your extensive feedback and the overall recommendation for our resort. Regarding the mentioned challenges with our reservation team, we can only apologize for any inconveniences caused. There was certainly no intention to make you feel the way you described due to the fact that you booked through a travel agent. In fact, over 90% of... More 

Bangkok, Thailand
Contributor
13 reviews 13 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed at this property before when it was under Le Meridien. We were impressed with our previous visit. This time, we stayed only 2 nights. It seems that nothing much changed after the new management of Pullman. We were greeted by a friendly receptionist, Jinny. The checkin was speedy, and appreciated the general manager, Jerome to drop by and... More 

Was this review helpful? Yes
Jerome S, Manager at Pullman Khao Lak Katiliya Resort & Spa, responded to this review

Dear Kathleen2899, Thank you for your kind feedback via TripAdvisor. We are glad that our facilities and services met your expectations and very much hope to welcome you back again to Pullman and to Khao Lak on another occasion. With kind regards, Jakub Piwowarski Director of Rooms More 

Wodonga, Australia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

We are just about to leave 😩and as a family of three children and four adults we can't say enough about this beautiful resort. Wonderful facilities and met our every expectation. 😀 Alban and Pla made our grand children remember always with love and affection forever I just wanted to let you know that with staff like these there will... More 

Was this review helpful? Yes 1
Jerome S, Manager at Pullman Khao Lak Katiliya Resort & Spa, responded to this review

Dear Gloria M, Your feedback is greatly appreciated and we are looking forward to see you again in our beautiful resort in the future. With warm regards, Jakub Piwowarski Director of Rooms More 

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