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Pullman Khao Lak Katiliya Resort & Spa

5.0 of 5 9 / 9 Moo 1 | Khuek Khak subdistrict, Takuapa district, Khao Lak 82190, Thailand (Formerly Le Meridien Khao Lak Beach & Spa Resort)
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Pullman Khao Lak Katiliya Resort & Spa
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Pullman Khao Lak Katiliya Resort & Spa
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127 reviews from our community

Traveler rating
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    11
    6
    2
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31
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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roma
Top Contributor
65 reviews 65 reviews
25 hotel reviews
47 helpful votes 47 helpful votes
3 of 5 stars NEW

This hotel changed to Pullman from Meridien only a few months ago, and as we have heard, they have lost up to 50 per cent of their staff to other hotels. This resulted in a service standard which is not up to the standards of a five star hotel. Same must be said about the Italian restaurant whose service and... More 

Was this review helpful? Yes 1
Cheshire, United Kingdom
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Lovely location and beautiful beach. Unfortunately, as the hotel is a bus/taxi ride from the centre you seem to be always travelling to and back from Khao lak in the evening. The hotel charges 100 baht per person each way for the shuttle bus and additional charges for any water sports. Other Thai hotels I have been to offer these... More 

Was this review helpful? Yes 1
Shanghai, China
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

We have a nice stop in this hotel. Due to Gold member of Accor club, we have a nice view villa with private swimming pool, in which we could watch the sunset. Unfortunately, we missed the time, then next stay we could try. My wife and I sat in the pool and watching the Galaxy in the sky in the... More 

Was this review helpful? Yes 2
Jerome S, Manager at Pullman Khao Lak Katiliya Resort & Spa, responded to this review

Dear heinzgu, Thank you for your review via TripAdvisor. We are glad you and your wife enjoyed your stay and invite to enjoy it again whenever you plan your next visit to Khao Lak and to Pullman. Your mentioning about Jack has been of course well noted. With kind regards, Jakub Piwowarski Director of Rooms More 

Lulea, Sweden
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Im gonna make this a short rewiew. I checked in today at Pullman resort, i am a very hard guest to please. I have been traveling alot. After 1 hour of walking around att the facility & upgrade to a poolvilla. Room F14. I must say that i am very very impressed and pleased. 10/10 so far. A very nice... More 

Was this review helpful? Yes 2
Jerome S, Manager at Pullman Khao Lak Katiliya Resort & Spa, responded to this review

Dear Niklas295, Thank you for your feedback and we very much hope the 10/10 rating lasts until the last day. If not, please don't hesitate to contact us whenever convenient. With warm regards, Jakub Piwowarski Director of Rooms More 

1 review
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

This is certainly not a 5 star resort . I am currently staying at this hotel and our room has ant infestation and when we brought it to the attention of the front desk there was not urgency to shift us to another room nor was there any apology forthcoming. The members of staff at the beach and poolside are... More 

Was this review helpful? Yes 3
Jerome S, Manager at Pullman Khao Lak Katiliya Resort & Spa, responded to this review

Dear Ajitpatel1950, Thank you for your feedback via TripAdvisor and I am very sorry to read about your dissatisfaction. Our resort is located in the middle of a national park, thus it can happen on occasion that ants find their way into a chamber. However this is a very rare occurance and mostly concerned to some sweets or food left... More 

Norfolk, United Kingdom
1 review
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 1 week ago

We are currently staying at the hotel, and we stayed here 4 years ago when it was superb, it pains me to say it is not as good this time. Previously I would say it was an exclusive 5 star hotel but is now without wanting to be snobbish a classic basic package holiday hotel. We had a water leak... More 

Was this review helpful? Yes 4
Jerome S, Manager at Pullman Khao Lak Katiliya Resort & Spa, responded to this review

Dear RJBMCB, Thank you for your feedback via TripAdvisor and we are sorry to read that your return to the resort has not met your expectations. Obviously we can't tell how the resort was doing 4 years ago, but we know in what condition the resort was 4 months ago when we have been entrusted to start managing this property.... More 

Birmingham, United Kingdom
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My husband an I stayed here for 2 weeks in January to celebrate our 60th birthdays. Our room was a Deluxe Gardens Spa room on the 1st floor what a lovely location quiet and close to the tennis courts which we used regularly. The room was very spacious, clean towels and bed linen throughout our stay and a large comfortable... More 

Was this review helpful? Yes 5
Jerome S, Manager at Pullman Khao Lak Katiliya Resort & Spa, responded to this review

Dear Elaine S, Thank you very much for the great feedback and we are glad you enjoyed the 60th birthday with us. Very glad to read you enjoyed not only the hotel but also Khao Lak and the beach of Similan Island which is indeed a stunning destination and very unique. We are looking forward to your return, until then... More 

Singapore, Singapore
Top Contributor
53 reviews 53 reviews
35 hotel reviews
53 helpful votes 53 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed in a Katiliya Pool Villa. An important note about the villas in this resort: very few of them are actually private (in the sense that others in the resort can see into your garden and pool). Villas F1-F6 are among the more private ones because they face the outer wall rather than the interior gardens. On the flipside,... More 

Was this review helpful? Yes 3
Jerome S, Manager at Pullman Khao Lak Katiliya Resort & Spa, responded to this review

Dear SW-TA, Thank you very much for your extensive review and the great feedback. We are glad you have had an enjoyable time with your family and are looking forward to welcome you back again, whenever you decide to visit Khao Lak and Pullman in the future. With warm regards, Jakub Piwowarski Director of Rooms More 

Melbourne, Australia
Contributor
17 reviews 17 reviews
13 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We are currently villa guests at Pullman resort and spa, Khao Lak. Lovely location, 85km from Phuket, approx 1hr 20m by car :-) The villas are beautiful, villas and hotel very clean, people wonderfully smiley and friendly. Bed is magnificent! This is labelled as a five star resort. It is in terms of amenities, rooms, facilities and a lovely smile.... More 

Was this review helpful? Yes 7
Jerome S, Manager at Pullman Khao Lak Katiliya Resort & Spa, responded to this review

Dear 484wallyb, Thank you for kind feedback about our Resort and we are glad you enjoyed your stay. Regarding your remarks about the coffee and room service, we are about to restructure the room service team and evaluate options to improve our equipment so we can serve our guests better in the future. Unfortunately the process is a little bit... More 

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Additional Information about Pullman Khao Lak Katiliya Resort & Spa

Address: 9 / 9 Moo 1 | Khuek Khak subdistrict, Takuapa district, Khao Lak 82190, Thailand (Formerly Le Meridien Khao Lak Beach & Spa Resort)
Location: Thailand > Phang Nga Province > Khao Lak
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Pullman Khao Lak Katiliya Resort & Spa 5*
Number of rooms: 320
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Also Known As:
Le Meridien Khao Lak Beach And Spa Resort
Le Meridien Khao Lak Beach Hotel Khao Lak
Meridien Khao Lak
Hotel Style:
#14 Family Hotel in Khao Lak
#14 Top resorts Hotel in Khao Lak
#16 Spa Hotel in Khao Lak
#19 Luxury Hotel in Khao Lak
#20 Romantic Hotel in Khao Lak
#20 On the Beach Hotel in Khao Lak

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