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The Arusha Hotel

4.0 of 5
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Clocktower Roundabout | Corner of Uhuru Road, Arusha 00, Tanzania
The Arusha Hotel
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Ranked #11 of 35 Hotels in Arusha
A recent review
3 of 5 stars reviewed 2 weeks ago
DutchTree Philipsburg, St Maarten-St Martin
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270 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Philipsburg, St Maarten-St Martin
Senior Contributor
45 reviews 45 reviews
45 hotel reviews
313 helpful votes 313 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Overall a very nice hotel, with nice public space, a very slow but good restaurant, and a comfortable bar area. The rooms are also good and clean. However, the AC did not properly function and seemed dirty, and worst of all, the free wifi does not work. I visited several places in Arusha that same week with excellent wifi, at... More 

Was this review helpful? Yes 2
ArushaArusha, Director of Sales at The Arusha Hotel, responded to this review

Dear Dutch tree, Thank you very much for leaving a comment on our Trip Advisor page, We are glad you liked the property and its facilities. Really sorry about the AC not functioning properly in your room... We strive to exceed every guest's expectations and are surprised our maintenance team did not do the necessary to fix the problem. Have... More 

Comeagua
Senior Contributor
47 reviews 47 reviews
17 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The price I thought was a bit expensive, but it is an oasis for those of us foreigners who get set upon by locals trying to make a buck. Thankfully, they are nice locals! (We took a stroll around the block) The good: Food was very good and ironicaly, I thought, quite in-expensive. Service was excellent from the all the... More 

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ArushaArusha, Director of Sales at The Arusha Hotel, responded to this review

Dear Anna, Thank you for taking the time to share your impressions on The Arusha Hotel on Trip Advisor. It gives us great pleasure to read you loved the food and the service as well as your room and the tropical garden. It is indeed a lovely property with a lot of history. I would love to know more about... More 

Prague, Czech Republic
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 9, 2015

Even though it's one of the oldest hotels in town, it's been refurbished and updated such that the old charm of the place shines through. The rooms are to a western standard and the beds come with a mosquito net even though I wasn't quite sure it was necessary. The coffee shop in the lobby is quite nice and most... More 

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ArushaArusha, Director of Sales at The Arusha Hotel, responded to this review

Dear zHojo, Thank you so much for the lovely review on our trip advisor page. It is great to read you have loved the hotel and its old charm. We look forward to welcoming you again in a near future. Best, Iman More 

Dar es Salaam, Tanzania
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed April 8, 2015

Stayed here one nigth with my family ....very clean and comfortable location, rooms were clean. I feel the rates are on the very expensive side, the smallest wash room i have ever seen, maximum only one person can stand inside the wash room. if you have a fat valet, you can choose to stay here...otherwise i never suggest to stay... More 

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ArushaArusha, Director of Sales at The Arusha Hotel, responded to this review

Dear VJ, Thank you for leaving a review on our page. We are glad you and your family enjoyed The Arusha Hotel ! We look forward to welcoming you again ! Please do not hesitate to contact us directly should you need accommodation in Arusha. Best, Iman More 

Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed April 5, 2015

In Arusha with my kids - our hotel had power issues at midnight - Arusha hotel saved the day! Checked in at 1 am quick friendly check in Though a bit pricy the bed was just amazing! Soft and inviting! Breakfast also very good! Wifi nothing special!

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ArushaArusha, Director of Sales at The Arusha Hotel, responded to this review

Dear Imra, Thank you so much for the lovely review ! It gives us great pleasure to know you loved our property and its very comfortable rooms ! We are all looking forward to hosting you next time you are in Arusha ! Our WiFi system was a bit down this month but the issue is now sorted. For your... More 

Vienna, Austria
Senior Contributor
29 reviews 29 reviews
15 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed March 26, 2015 via mobile

I was very impressed by the character and charm of this hotel, with its lush and well-tended gardens and colonial feel. The rooms are not luxurious, but comfortable. My biggest problem was the poor internet connection, despite being branded by the usually fast and reliable Raha name. I heard other guests saying they would not stay there again because of... More 

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ArushaArusha, Director of Sales at The Arusha Hotel, responded to this review

Dear Stefch0, Thank you for the lovely review. It is such a pleasure to read your words about The Arusha hotel and its indeed impressive character. Our property is indeed one of the most iconic hotels in East Africa with an amazing History. We indeed had few issues with WiFi over the last weeks but it is now sorted. We... More 

Hamburg, Germany
Contributor
16 reviews 16 reviews
16 hotel reviews
18 helpful votes 18 helpful votes
1 of 5 stars Reviewed March 24, 2015

I have stayed 5 times in this hotel where I jad bad experience, but this time is definately the last time! the power went off at night and now I have the generator next to my window that sounds like a tractor. How am I supposed to sleep? Very glad to leave this backward place tomorrow. Not 2 star worthy.... More 

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ArushaArusha, Director of Sales at The Arusha Hotel, responded to this review

Dear Dav C, We are absolutely surprised to read this comment and sorry about how you feel about the hotel !!! My name is Iman I am reachable through reception and would like to meet with you since you are still in house as we would all like to know what happened exactly ! Best, Iman More 

Stavanger, Norway
Top Contributor
106 reviews 106 reviews
64 hotel reviews
68 helpful votes 68 helpful votes
4 of 5 stars Reviewed March 16, 2015

Stayed 1 night at this the oldest hotel in Arusha. Great room and a wonderful lodge downstairs. Breakfast was good and the restaurant served delicious flavours. Free internet but we had a lot of problems with the connection. Hope they have fixed it by now :-) Staff is friendly and very service minded. Safe and guarded parking inside the gate.... More 

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ArushaArusha, Director of Sales at The Arusha Hotel, responded to this review

Dear HeliSven, Thank you for taking the time to leave this lovely review on our Trip Advisor page. We are glad you loved everything about The Arusha Hotel. We always do our best to exceed our guests' and are sorry about the WiFi issues that are now fixed. We would be delighted to host you again ! Tanzania has so... More 

Nyack, New York
Contributor
18 reviews 18 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 8, 2015

I was back in Arusha in February and was very pleased to stay at the Arusha Hotel again. My room was lovely and the staff was very helpful. Our bags were delayed for 2 days via KLM/Delta so it was a rough start after very long flights. I actually got to sit by the pool for about an hour (my... More 

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ArushaArusha, Director of Sales at The Arusha Hotel, responded to this review

Dear Josey, Thank you very much for taking the time to leave your comments on The Arusha Hotel. It is a pleasure to know you enjoyed every aspect of your stay :) On behalf of the whole team, we thank you again and sincerly hope to host you again sometimes soon ! Enjoy your travels. I More 

Reviewer
5 reviews 5 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 8, 2015

Its another time visiting a place I like. For short days stayed real makes my mind relaxed and forgot stress of my city am coming from. Good service, well welcoming environment with natural trees. Well arranged rooms with 24hrs service in all areas. I will be back the other week.. hope to have more service than this.

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ArushaArusha, Director of Sales at The Arusha Hotel, responded to this review

Dear Patrick, Thank you for the time you took to leave a review on The Arusha Hotel. It gives us great pleasure to know you enjoyed your stay, the service and your room. Our hotel is a Gem and full of History ... We are very excited to host you again next week and hope we will have time for... More 

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