We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Silver Palm Hotel

Makao Mapya Road | P. O. Box 398, Arusha, Tanzania
Silver Palm Hotel
Write a Review

42 reviews from our community

Rate and write a review
Roll over, then click to rate
  Click to rate
Traveler rating
See reviews for
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • French first
  • Italian first
  • Any
English first
  • All months
  • Mar-May only
  • Jun-Aug only
  • Sep-Nov only
  • Dec-Feb only
All months
Level Contributor
12 reviews
5 hotel reviews
2 of 5 stars Reviewed 3 days ago NEW

Dont let the beautiful facade and rooms fool you. The service and food is the worst in town. Its a shame that the management allows for such unprofessionalism. The receptionist was unhelpful and the waitress verbally told us our bill (she barely checked for us during our meal) we asked her to come back with a written one. We were... More 

Was this review helpful? Yes
1 review
1 of 5 stars Reviewed 2 weeks ago via mobile

The food was so bad, we ordered a fish and chicken ! The food was raw and the wanted us to pay we couldn't go out to get food somewhere else as its was raining heavily ! I decided to take up in the morning with the lady who we ordered and she categorically want us to pay for the... More 

Was this review helpful? Yes

Travelers are raving about these Arusha hotels

Level Contributor
135 reviews
122 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
3 of 5 stars Reviewed April 28, 2015

We have stayed in this hotel for an overnight on our way from Kilimanjaro airport to the Serengeti plains. The room is basic, but comfortable. The WIFI connection will simply not work and the simple breakfast will not make your mouth water (but will fill your belly).

Was this review helpful? Yes
Dar es Salaam, Tanzania
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed April 8, 2015

I stayed there with my family one night, worth for the money, rooms were clean, location perfect, towels and bed spread were very clean . Toilets were clean with good hot water...only the mirror was missing....over all i feel the hotel is value for money and decent place to stay..compared to other hotels with almost same amenities, charge so high... More 

Was this review helpful? Yes 1
Accra, Ghana
Level Contributor
99 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
3 of 5 stars Reviewed March 16, 2015

Dinner took well more than an hour to arrive - I had time for two trips down the dark street to a bar, where the bartender is behind thick bars, to get beers - and was sketchy when it arrived. The rooms weren't bad, but breakfast was.

Was this review helpful? Yes 3
Alpharetta, Georgia
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed March 2, 2015

If you are just looking for a a place to overnight before going elsewhere, this is fine. Wouldn't plan for an extended stay. Air didn't work great. Awful breakfast. Staff not very helpful. Iffy wifi at best. Room ok. Fairly clean. Indian flavor to breakfast. Instant coffee in a region known for awesome coffee. Fine as a brief overnight..but not... More 

Was this review helpful? Yes 4
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed February 22, 2015

A friend of mine recommened this hotel for my stay in Arusha. The price was really good compared to other hotels. The rooms were really nice and clean, and the breakfast buffet was filled with great food! I would most definetly recommend this to my family and friends and I look forward to coming here again!

Was this review helpful? Yes 2
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed February 22, 2015 via mobile

I went there on dec 21st and it was my first time in arusha and I went to the silver palm hotel and it was the best experience I had with hotels in Africa.The service was great.The food was delicious. The beds were so comfy and I enjoyed it so much. The hotel was very clean I would recommend this... More 

Was this review helpful? Yes 1
Level Contributor
61 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 110 helpful votes
2 of 5 stars Reviewed January 18, 2015 via mobile

i would not recommend this hotel yes it is not expensive but you get what you pay for. The room was adequate but the front desk was not very helpful and the breakfast was terrible. Instant coffee- empty servers that were not replenished and employees that did not care. Definitely better options.

Was this review helpful? Yes 1
1 review
5 of 5 stars Reviewed January 2, 2015

“ very very Clean, Comfortable, Modern & Well Appointed.food well cooked,breakfast well organised,good security,location also is very ideal not far from the Arusha CBD. It seems to be a place where African business people stay and it is clear why. It has all you could ask for: free, in-room wifi, hot water, nice showers, comfortable beds, satellite TV. very Friendly... More 

Was this review helpful? Yes
Questions? Get answers from hotel staff and past guests. Ask a question

20 photos of this hotel

Traveler photos: See what travelers like you saw

All traveler photos (13)
Hotel & grounds (3)
Other (10)

Management photos: Courtesy of the property manager

All management photos (7)
Room/suite (4)
Dining (1)
Bathroom (1)
Other (1)
Check In Check Out
Show Prices
Hotels you might also like...
Questions? Get answers from hotel staff and past guests. Ask a question