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Hotel Novotel Taipei Taoyuan International Airport

No.1 Terminal South Road, Dayuan Town, Taoyuan 337, Taiwan
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Hotel Novotel Taipei Taoyuan International Airport
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Ranked #3 of 113 Hotels in Taoyuan
A recent review
5 of 5 stars reviewed 5 days ago
dagmar777 Vienna Region, Austria
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1,108 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (106)
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  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
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Vienna Region, Austria
Level Contributor
3 reviews
5 of 5 stars Reviewed 5 days ago NEW

Our journey to Indonesia led us via Taipei and we stopped there to have a look at that amazing city. As our onward flight left early in the morning from Taipei, we chose to stay close to the airport in order not to have any difficulties in getting from the city center in morning rush hour to our plane. I... More 

Was this review helpful? Yes 1
EricRimbeuf, 總經理 at Hotel Novotel Taipei Taoyuan International Airport, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Taipei Taoyuan International Airport. It is always a pleasure to received a very detail feedback. At Novotel, we are strive to provide premier service, that's why your comment is very important for us. I will share your comment with our staff. I am sure those comment... More 

1 review
3 of 5 stars Reviewed 1 week ago

I'm in hotels 175 night a year, I stay at this hotel because it is the only decent one near the airport. It takes a lot to make me write a review - no time or interest. But I must this time - I have probably stayed at this hotel 6 - 8 times on the last night out of... More 

Was this review helpful? Yes
EricRimbeuf, 總經理 at Hotel Novotel Taipei Taoyuan International Airport, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Taipei Taoyuan International Airport. I am sorry that your experience are not matching your expectations, please allow me to express our sincere apologize. At Novotel, we are strive to provide premier service, that's why your comment is very important for us. We are pleased to inform... More 

Level Contributor
26 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 1 week ago

This is the second time I have stayed here whilst on Business in Taiwan. The hotel is close to the airport and very calming and relaxing, especially after a 14 hour flight. Only minimal staff speak decent English so stick to the concierge staff for any questions etc. Wifi is free and of good quality. Some issues with Ayer pressure... More 

Was this review helpful? Yes
EricRimbeuf, 總經理 at Hotel Novotel Taipei Taoyuan International Airport, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Taipei Taoyuan International Airport. It is always a pleasure to received customer feedback. At Novotel, we are strive to provide premier service, that's why your comment is very important for us. Thank you again for sharing your experience, and we hope your next visit will be... More 

New York City, New York
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed 1 week ago

Our international flight arrived at the airport at 2am which is why we booked this hotel in the first place. From the international arrival terminal, it only took us 7 minutes via a car ride to reach the hotel. We found a very good one night rate online and pre-paid for a standard room. However, when we arrived in the... More 

Was this review helpful? Yes
EricRimbeuf, 總經理 at Hotel Novotel Taipei Taoyuan International Airport, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Taipei Taoyuan International Airport. It is always a pleasure to received positive feedback. At Novotel, we are strive to provide premier service, that's why your comment is very important for us. I will share your comment with our team, and I am sure that will encourage... More 

New Hampshire
Level Contributor
138 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed at the hotel when I arrived in Tiawan and again on the way out. Was met leaving customs and escorted to the hotel shuttle, quick check in with nice upgrade to top floor. Well did not even mind having to share my room, ok it was with a stuffed panda but it was amusing to see it sitting on... More 

Was this review helpful? Yes
EricRimbeuf, 前廳部經理 at Hotel Novotel Taipei Taoyuan International Airport, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Taipei Taoyuan International Airport. It is always a pleasure to received customer feedback. At Novotel, we are strive to provide premier service, that's why your comment is very important for us. Thank you again for sharing your experience, and we hope your next visit will be... More 

Johor Bahru, Malaysia
Level Contributor
24 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 2 weeks ago

There is nothing special about this hotel except the magic glass in the bathroom, and with the price you can get a much better accommodation in Taipei city. I was taking an early flight so I booked this hotel. If I were to choose again, I will stay in the city and take a cab to the airport. The taxi... More 

Was this review helpful? Yes
EricRimbeuf, 總經理 at Hotel Novotel Taipei Taoyuan International Airport, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Taipei Taoyuan International Airport. It is always a pleasure to received customer feedback. At Novotel, we are strive to provide premier service, that's why your comment is very important for us. Thank you again for sharing your experience, and we hope your next visit will be... More 

common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Avoid this hotel if you expect to be treated with minimum respect. Extremely rude restaurant staff, unfriendly shuttle service, and cold front desk. A formulaic reply is the best you can get from the managerial staff regarding complaints to the terrible service (or probably anything else). My complaint was just a total waste of time. Usually, I will give a... More 

Was this review helpful? Yes 3
EricRimbeuf, 總經理 at Hotel Novotel Taipei Taoyuan International Airport, responded to this review

Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Taipei Taoyuan International Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to... More 

Singapore
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
1 of 5 stars Reviewed 2 weeks ago

my requirements for my stay was simple. I only wanted a decent place to allow my family to sleep over after a late flight into Taipei. What awaited me was an absolutely agonizing and frustrating experience that was totally unnecessary. 1. Novotel gave me a room where the air conditioning did not work 2. Their maintenance staff eventually concluded they... More 

Was this review helpful? Yes 2
EricRimbeuf, 總經理 at Hotel Novotel Taipei Taoyuan International Airport, responded to this review

Dear Mr. Poh, Thank you for taking the time to tell us about your experience at the Novotel Taipei Taoyuan International Airport. I believe you already received the apology letter and complimentary upgrade offer by our Assistant Front Office manager on 13th July 17:10pm. We sincerely feel sorry about what was heppen during your stay and will prevent the future... More 

Provo
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

I have stayed at this hotel a number of times since it replaced the old CKS Airport Hotel and have never been disappointed. As an overnight hotel just after arrival or before departure of a long international flight, this hotel is one of the best I've every stayed at: super quiet, excellent shower and bed, a good buffet restaurant, and... More 

Was this review helpful? Yes
EricRimbeuf, 總經理 at Hotel Novotel Taipei Taoyuan International Airport, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Taipei Taoyuan International Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of... More 

Kuala Lumpur, Malaysia
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Very convenient, big room, big bathroom, good facilities, they provide free shuttle bus service to airport, buffet breakfast was not bad. Buffet dinner was okay. This was our first time staying in this hotel, will visit again next time.

Was this review helpful? Yes
EricRimbeuf, 總經理 at Hotel Novotel Taipei Taoyuan International Airport, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Taipei Taoyuan International Airport. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eric Rimbeuf General Manager Novotel Taipei Taoyuan International Airport More 

Hotel Review Summarization

What travelers say

  • Shuttle buses(13)
  • Swimming pool(7)
  • Very good(7)
  • Chinese restaurant(4)
  • Magic glass(3)
Questions? Get answers from hotel staff and past guests. Ask a question

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