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Hotel Novotel Taipei Taoyuan International Airport

4.0 of 5
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No.1 Terminal South Road, Dayuan Town, Taoyuan 337, Taiwan
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Hotel Novotel Taipei Taoyuan International Airport
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Ranked #3 of 113 Hotels in Taoyuan
A recent review
5 of 5 stars reviewed 2 days ago
ChrisRs11 Lima, Peru
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1,092 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (103)
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  • Dutch first
  • English first
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  • Indonesian first
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Lima, Peru
5 of 5 stars Reviewed 2 days ago NEW

I went to Taiwan for a business meeting, I only had one full day of rest, that was the reason I picked a hotel near the airport, first I though that it was going to be a decent hotel only for rest, I was very mistaken, the hotel was great, the day I checked in they were having a party... More 

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1 review
2 of 5 stars Reviewed 2 days ago NEW via mobile

The check in was rude, and cold. They insisted we pay a large deposit (1,500) for the mini bar. When we kindly refused, they then proceeded to removing the mini bar from our room. They were rude, and did not take one minute to welcome us politely or tell us anything about the hotel. The room is extremely small and... More 

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Montreal, Canada
1 review
4 of 5 stars Reviewed 3 days ago NEW

I came into this hotel after a long flight and this is just the kind of hotel you want in that situation. Clean, efficient, good service and a great shuttle from the airport. The room was spacious enough, the bed was not too hard (which is a great find in Taiwan), and the breakfast restaurant was excellent. The only thing... More 

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San Francisco, California
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

With a short layover overnight you want a Hotel that is close to the airport but is quiet, and still offers good service, amenities, comfort, food.... You do not just want "an airport hotel". This Novotel is a gem. Small rooms but comfortable and well appointed. Quick breakfast-to-go cards to hang on the door handle. Shuttles to the airport every... More 

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Level Contributor
48 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed 1 week ago

Great location very near the airport, and convenient before a flight. Staff all wear trendy uniforms (black t-shirts) and don't seem to have been trained too effectively in customer service, and are quite abrupt and cool during check in. Rooms were fine, with good amenities. One issue was that air conditioning wasn't strong enough, and room not cooled prior to... More 

Was this review helpful? Yes
EricRimbeuf, 總經理 at Hotel Novotel Taipei Taoyuan International Airport, responded to this review

Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Taipei Taoyuan International Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to... More 

Herefordshire
Level Contributor
110 reviews
76 hotel reviews
common_n_hotel_reviews_1bd8 218 helpful votes
4 of 5 stars Reviewed 1 week ago

I had 8 hours to wait until my flight to Dubai so booked a day room at the hotel I had a room on the executive floor. The room was a reasonable size, tidy and clean and really everything you expect of a Novotel. There was an extensive pillow menu! Tea and coffee making facilities are provided, along with bottled... More 

Was this review helpful? Yes
EricRimbeuf, 總經理 at Hotel Novotel Taipei Taoyuan International Airport, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Taipei Taoyuan International Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of... More 

Salt Lake City
Level Contributor
6 reviews
5 hotel reviews
5 of 5 stars Reviewed 1 week ago

Had an early international flight. The Novotel is very close airport. Able to get just that little more sleep. Nice hotel with very polite / courteous staff who were very accommodating. Room was modern and all the necessary conveniences.

Was this review helpful? Yes
EricRimbeuf, 總經理 at Hotel Novotel Taipei Taoyuan International Airport, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Taipei Taoyuan International Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of... More 

Puerto Escondido, Mexico
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 1 week ago

The hotel is located close to the airport which is the only good thing. Rather old, cigarette smelling rooms. Dirty windows and a very poorly maintained swimming pool.Not a family hotel for sure.Breakfast buffet was ok but I surely won't choose to stay there again.

Was this review helpful? Yes
EricRimbeuf, 總經理 at Hotel Novotel Taipei Taoyuan International Airport, responded to this review

Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Taipei Taoyuan International Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to... More 

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