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Promisedland Resort & Lagoon

#19 of 116 Hotels in Hualien
Certificate of Excellence
No.1 Lisiang Road, Shoufong Town, Hualien 974, Taiwan
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Promisedland Resort & Lagoon
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Promisedland Resort & Lagoon
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130 reviews from our community

Traveler rating
    60
    42
    12
    3
    13
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73
17
1
5
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
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There are newer reviews for Promisedland Resort & Lagoon
See the most recent reviews
Singapore River, Singapore
Reviewer
4 reviews 4 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed September 24, 2014

When we arrived at the resort, we went to small room look like a lobby; very crowded.... receptionist nic but totally lost and not organized at all. we went to the rooms with very speedy driver,room not luxury at all, floor with stone...very old fashion style . very strong smell in bathroom, seems the housekeeping is very weak. TV channels... More 

Was this review helpful? Yes 1
Plcresort, 公關經理 at Promisedland Resort & Lagoon, responded to this review

Dear honoured guest, Thank you for taking the time to share your precious opinions here. We have discussed thoroughly about what you mentioned, the need for a review of some of the absolute improvement and amendment will be carried out. Thank you for your advice to us, we will be diligent to work hard and look forward to your next... More 

Taiwan
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 5, 2014

It's far from Hualien city center but definately worth it if you need some rest, very relaxing! Employees are nice and thoughtful. Would love to go back next time! :)

Was this review helpful? Yes 1
Plcresort, 公關經理 at Promisedland Resort & Lagoon, responded to this review

Dear guest Thanks for your comment. We’re glad that you like our service. If you need a destination for vacation next time, we’ll get ready for you . Thank you. More 

Taipei, Taiwan
1 review
1 of 5 stars Reviewed September 3, 2014

Really disappointed about this hotel, dirty rooms, restaurant to crowded, activities are a joke...staff without experience, old and dirty building..lagoon is dirty, the staff are rude, the food is not good,better to go at Taroko and never come back.

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Plcresort, 公關經理 at Promisedland Resort & Lagoon, responded to this review

Dear guest Thanks for your comment and compliments. And we appreciate for told us the fault. We will correct and improve. If you need a destination for vacation, we’ll get ready for you anytime. More 

Taipei, Taiwan
Contributor
11 reviews 11 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed August 19, 2014 via mobile

We stayed at this resort for only one night, but we were able to do pretty much everything in the day and half here. The kids pool is great and the adult pool was nice and relaxing. The entertainment at night was also fun for the family and the dancers and singers worked really hard. There is a small jumpy... More 

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Plcresort, 公關經理 at Promisedland Resort & Lagoon, responded to this review

Dear honored guest, Thank you for sharing your precious opinions here. We are grateful for your being fond of the Promisedland Resort. We have the most abundant ecological environment and unique design ideas. Coexisting with the environment and offering best service are the happiest thing for us. The recreation space is quite spacious, where children can enjoy running around. We... More 

Robertson
Top Contributor
172 reviews 172 reviews
79 hotel reviews
69 helpful votes 69 helpful votes
5 of 5 stars Reviewed August 18, 2014

First impressions can be misleading. Arriving at the lobby we thought we had landed unwittingly in a 1950's summer camp with lots of happy people doing silly, kitsch things. However once the golf cart took us to our room we found a large, quiet, well appointed room with a huge comfortable bed, good bathroom, nice views and surrounded by lovely... More 

Was this review helpful? Yes
Plcresort, 公關經理 at Promisedland Resort & Lagoon, responded to this review

Dear honored guest, Thank you for sharing your precious opinions here, and thank you for being interested of the Promisedland Resort. We have the most abundant ecological environment and unique design ideas. Coexisting with the environment and offering best service are the happiest thing for us. The recreation space is quite spacious, where children can enjoy running around. And of... More 

washington DC
Contributor
11 reviews 11 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed June 15, 2014

Our 3 and 5 year old kids had fun between the pool, horseriding, fishing, crafts, and show. The food was decent, especially the high quality ice cream at the dinner buffet. The downside was we were covered in mosquito bites despite putting on repellent. The property is a little bit older and I think if you didn't speak Chinese you... More 

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Plcresort, 公關經理 at Promisedland Resort & Lagoon, responded to this review

Dear guest Thanks for your comment and compliments. And we appreciate for told us the fault. We will correct and improve. If you need a destination for vacation, we’ll get ready for you anytime. More 

Vancouver
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 28, 2014

The venue and quality of this resort is excellent, from the service to the food, there is absolutely nothing you could complain about. There were over 60 of us visiting and we all still received personal service and at no time felt simply like a number. I would recommend this resort for family, friends and groups, you will not be... More 

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Plcresort, 公關經理 at Promisedland Resort & Lagoon, responded to this review

Dear guest Thanks for your comment. That the people who stay in our resort receive personal service is our responsibility. We are glad that you say, and also hope when you come to Hualien next time, you can back to Promisedland and receive our service again. Thank you. More 

Sacramento, California
1 review
5 of 5 stars Reviewed May 17, 2014

first time been to Promised Land it's really superised. When I walked into the guest room, it's a huge room with full equiped bathroom facilities, the shower room and the bathtub. The hotel room is also located by the river. We had river trip in the hotel, it's about 10 minutes trip to finish river trip in the hotel. The... More 

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Plcresort, 公關經理 at Promisedland Resort & Lagoon, responded to this review

Dear guest Thanks for your comment. We’re glad that you like our service. If you need a destination for vacation next time, we’ll get ready for you . Thank you. More 

Monterey Park, California
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 25, 2014

During our trip to Taiwan, we made a short stay in Promisedland Resort & Lagoon. Our first visit was from 2009, about 5 years ago, and still very much impressed by their overall presentation. Promisedland resort has lots to offer even though they are quite away from busy streets, there are some on property activities to keep customers busy -... More 

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Plcresort, 公關經理 at Promisedland Resort & Lagoon, responded to this review

Dear guest Thanks for your comment. We’re glad that you like our service. In the near future, we will launch more and more delicious meals and sincerely invite you. If you need a destination for vacation, we’ll get ready for you anytime. Thank you. More 

Sydney, Australia
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed April 17, 2014

we came over promisedland by friend's recommandation, as per the friend's comment we didn't have been disappointed. we had great welcoming with dancer , Son enjoy the farm and very nice staff. Breakfast with lot of choice and very good food, better than some resort that we have been before, several choice at Dinner time with nice service and very... More 

Was this review helpful? Yes
Plcresort, 公關經理 at Promisedland Resort & Lagoon, responded to this review

Dear guest Thanks for your comment. We’ll convey your gratitude to Hedbert and we trust that he’ll very happy. All staffs are looking forward to your coming next time. Thank you. More 

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