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Promisedland Resort & Lagoon

No.1 Lisiang Road, Shoufong Town, Hualien 974, Taiwan
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1 room 1 guest
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Promisedland Resort & Lagoon
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159 Reviews from our TripAdvisor Community

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Traveler rating
    70
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    21
    4
    14
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • Japanese first
  • Any
English first
  • All months
    (159)
  • Mar-May only
    (37)
  • Jun-Aug only
    (55)
  • Sep-Nov only
    (32)
  • Dec-Feb only
    (35)
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There are newer reviews for Promisedland Resort & Lagoon
See the most recent reviews
Keelung, Taiwan
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 stars Reviewed November 2, 2014

we spent the weekend at the Promisedland. The staff was all friendly and the service was good. However, we couldn't understand why the automatic electric hot pot, tea cups, teas bags, coffee powder, and wine glasses were equipped in the corner of the bathroom while the bedroom still had plenty space. Our room smelled musty and the blanket smelled like... More 

Was this review helpful? Yes 1
Plcresort, 公關經理 at Promisedland Resort & Lagoon, responded to this review

Dear guest, Firstly, thank you so much for the compliments to our service and staff members. However, we regret there are some small things that make you uncomfortable. We take great importance to your opinions and we're on the way to a better move. Sincerely we would like to invite you to come back again, and experience our much even... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed October 14, 2014

The resort with nice service and amazing view This is my first trip to Hualien. The resort is so perfect that me enjoy in there. When I arrived at Hualien station, the shuttle bus was waiting for us. On the way to the resort, the driver introduce the history of Hualien for us, he is friendly and humor. In Promisedland,... More 

Was this review helpful? Yes 1
Plcresort, 公關經理 at Promisedland Resort & Lagoon, responded to this review

Dear guest, Glad to hear that you had a great time in Taiwan, especially in Promisedland Resort! We thank you so much for every opinions you made, and we appreciate a lot. Promisedland also continuously offers interesting packages for our guests and suitable for all, including family members, couples, business trips, etc. Staying with us in Promisedland is just a... More 

Singapore River, Singapore
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed September 24, 2014

When we arrived at the resort, we went to small room look like a lobby; very crowded.... receptionist nic but totally lost and not organized at all. we went to the rooms with very speedy driver,room not luxury at all, floor with stone...very old fashion style . very strong smell in bathroom, seems the housekeeping is very weak. TV channels... More 

Was this review helpful? Yes 1
Plcresort, 公關經理 at Promisedland Resort & Lagoon, responded to this review

Dear honoured guest, Thank you for taking the time to share your precious opinions here. We have discussed thoroughly about what you mentioned, the need for a review of some of the absolute improvement and amendment will be carried out. Thank you for your advice to us, we will be diligent to work hard and look forward to your next... More 

Taiwan
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed September 5, 2014

It's far from Hualien city center but definately worth it if you need some rest, very relaxing! Employees are nice and thoughtful. Would love to go back next time! :)

Was this review helpful? Yes 1
Plcresort, 公關經理 at Promisedland Resort & Lagoon, responded to this review

Dear guest Thanks for your comment. We’re glad that you like our service. If you need a destination for vacation next time, we’ll get ready for you . Thank you. More 

Taipei, Taiwan
1 review
1 of 5 stars Reviewed September 3, 2014

Really disappointed about this hotel, dirty rooms, restaurant to crowded, activities are a joke...staff without experience, old and dirty building..lagoon is dirty, the staff are rude, the food is not good,better to go at Taroko and never come back.

Was this review helpful? Yes
Plcresort, 公關經理 at Promisedland Resort & Lagoon, responded to this review

Dear guest Thanks for your comment and compliments. And we appreciate for told us the fault. We will correct and improve. If you need a destination for vacation, we’ll get ready for you anytime. More 

Taipei, Taiwan
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed August 19, 2014 via mobile

We stayed at this resort for only one night, but we were able to do pretty much everything in the day and half here. The kids pool is great and the adult pool was nice and relaxing. The entertainment at night was also fun for the family and the dancers and singers worked really hard. There is a small jumpy... More 

Was this review helpful? Yes
Plcresort, 公關經理 at Promisedland Resort & Lagoon, responded to this review

Dear honored guest, Thank you for sharing your precious opinions here. We are grateful for your being fond of the Promisedland Resort. We have the most abundant ecological environment and unique design ideas. Coexisting with the environment and offering best service are the happiest thing for us. The recreation space is quite spacious, where children can enjoy running around. We... More 

Robertson
Level Contributor
229 reviews
95 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
5 of 5 stars Reviewed August 18, 2014

First impressions can be misleading. Arriving at the lobby we thought we had landed unwittingly in a 1950's summer camp with lots of happy people doing silly, kitsch things. However once the golf cart took us to our room we found a large, quiet, well appointed room with a huge comfortable bed, good bathroom, nice views and surrounded by lovely... More 

Was this review helpful? Yes 1
Plcresort, 公關經理 at Promisedland Resort & Lagoon, responded to this review

Dear honored guest, Thank you for sharing your precious opinions here, and thank you for being interested of the Promisedland Resort. We have the most abundant ecological environment and unique design ideas. Coexisting with the environment and offering best service are the happiest thing for us. The recreation space is quite spacious, where children can enjoy running around. And of... More 

washington DC
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed June 15, 2014

Our 3 and 5 year old kids had fun between the pool, horseriding, fishing, crafts, and show. The food was decent, especially the high quality ice cream at the dinner buffet. The downside was we were covered in mosquito bites despite putting on repellent. The property is a little bit older and I think if you didn't speak Chinese you... More 

Was this review helpful? Yes 1
Plcresort, 公關經理 at Promisedland Resort & Lagoon, responded to this review

Dear guest Thanks for your comment and compliments. And we appreciate for told us the fault. We will correct and improve. If you need a destination for vacation, we’ll get ready for you anytime. More 

Vancouver
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 28, 2014

The venue and quality of this resort is excellent, from the service to the food, there is absolutely nothing you could complain about. There were over 60 of us visiting and we all still received personal service and at no time felt simply like a number. I would recommend this resort for family, friends and groups, you will not be... More 

Was this review helpful? Yes
Plcresort, 公關經理 at Promisedland Resort & Lagoon, responded to this review

Dear guest Thanks for your comment. That the people who stay in our resort receive personal service is our responsibility. We are glad that you say, and also hope when you come to Hualien next time, you can back to Promisedland and receive our service again. Thank you. More 

Sacramento, California
1 review
5 of 5 stars Reviewed May 17, 2014

first time been to Promised Land it's really superised. When I walked into the guest room, it's a huge room with full equiped bathroom facilities, the shower room and the bathtub. The hotel room is also located by the river. We had river trip in the hotel, it's about 10 minutes trip to finish river trip in the hotel. The... More 

Was this review helpful? Yes
Plcresort, 公關經理 at Promisedland Resort & Lagoon, responded to this review

Dear guest Thanks for your comment. We’re glad that you like our service. If you need a destination for vacation next time, we’ll get ready for you . Thank you. More 

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