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Promisedland Resort & Lagoon

4.0 of 5 No.1 Lisiang Road, Shoufong Town, Hualien 974, Taiwan
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Promisedland Resort & Lagoon
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Promisedland Resort & Lagoon
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107 reviews from our community

Traveler rating
    47
    35
    11
    3
    11
See reviews for
59
14
1
4
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
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Xinbei, Taiwan
1 review
5 of 5 stars Reviewed 1 week ago

It was my first time visiting the Promisedland Resort, where I found really enjoyable. Firstly, the friendly service, every staff I met always wear sweet smiling and willing to help. Secondly, bountiful activities that I can happily spend all day in. Thirdly, what a fantastic lagoon there is that you can only find in Taiwan!! Also, I enjoyed the great... More 

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Singapore, Singapore
Top Contributor
71 reviews 71 reviews
17 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We arrived in the evening; our guide suggested that we take the boat ride while they sort out our rooms. The queue was long and the sky was turning dark & raining too. (Sun set at by 5pm) Ooh ooh …by the time we board the boat ….. we were travelling in darkness. The boat guide was yapping away…how beautiful…how... More 

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Plcresort, 公關經理 at Promisedland Resort & Lagoon, responded to this review

Dear guest, Thank you so much for the comments. We regret making your stay unenjoyable. For the unsatisfactory points and suggestions you mentioned, we're paying highly attention and will make the most efforts to improve. We look forward to your next visiting for even better quality and service. Many thanks! More 

Keelung, Taiwan
Contributor
17 reviews 17 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed November 2, 2014

we spent the weekend at the Promisedland. The staff was all friendly and the service was good. However, we couldn't understand why the automatic electric hot pot, tea cups, teas bags, coffee powder, and wine glasses were equipped in the corner of the bathroom while the bedroom still had plenty space. Our room smelled musty and the blanket smelled like... More 

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Plcresort, 公關經理 at Promisedland Resort & Lagoon, responded to this review

Dear guest, Firstly, thank you so much for the compliments to our service and staff members. However, we regret there are some small things that make you uncomfortable. We take great importance to your opinions and we're on the way to a better move. Sincerely we would like to invite you to come back again, and experience our much even... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 14, 2014

The resort with nice service and amazing view This is my first trip to Hualien. The resort is so perfect that me enjoy in there. When I arrived at Hualien station, the shuttle bus was waiting for us. On the way to the resort, the driver introduce the history of Hualien for us, he is friendly and humor. In Promisedland,... More 

Was this review helpful? Yes 1
Singapore River, Singapore
Reviewer
4 reviews 4 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed September 24, 2014

When we arrived at the resort, we went to small room look like a lobby; very crowded.... receptionist nic but totally lost and not organized at all. we went to the rooms with very speedy driver,room not luxury at all, floor with stone...very old fashion style . very strong smell in bathroom, seems the housekeeping is very weak. TV channels... More 

Was this review helpful? Yes 1
Taiwan
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 5, 2014

It's far from Hualien city center but definately worth it if you need some rest, very relaxing! Employees are nice and thoughtful. Would love to go back next time! :)

Was this review helpful? Yes 1
Plcresort, 公關經理 at Promisedland Resort & Lagoon, responded to this review

Dear guest Thanks for your comment. We’re glad that you like our service. If you need a destination for vacation next time, we’ll get ready for you . Thank you. More 

Taipei, Taiwan
1 review
1 of 5 stars Reviewed September 3, 2014

Really disappointed about this hotel, dirty rooms, restaurant to crowded, activities are a joke...staff without experience, old and dirty building..lagoon is dirty, the staff are rude, the food is not good,better to go at Taroko and never come back.

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Plcresort, 公關經理 at Promisedland Resort & Lagoon, responded to this review

Dear guest Thanks for your comment and compliments. And we appreciate for told us the fault. We will correct and improve. If you need a destination for vacation, we’ll get ready for you anytime. More 

Taipei, Taiwan
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 19, 2014

We stayed at this resort for only one night, but we were able to do pretty much everything in the day and half here. The kids pool is great and the adult pool was nice and relaxing. The entertainment at night was also fun for the family and the dancers and singers worked really hard. There is a small jumpy... More 

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Robertson
Top Contributor
172 reviews 172 reviews
79 hotel reviews
59 helpful votes 59 helpful votes
5 of 5 stars Reviewed August 18, 2014

First impressions can be misleading. Arriving at the lobby we thought we had landed unwittingly in a 1950's summer camp with lots of happy people doing silly, kitsch things. However once the golf cart took us to our room we found a large, quiet, well appointed room with a huge comfortable bed, good bathroom, nice views and surrounded by lovely... More 

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washington DC
Contributor
11 reviews 11 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed June 15, 2014

Our 3 and 5 year old kids had fun between the pool, horseriding, fishing, crafts, and show. The food was decent, especially the high quality ice cream at the dinner buffet. The downside was we were covered in mosquito bites despite putting on repellent. The property is a little bit older and I think if you didn't speak Chinese you... More 

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Plcresort, 公關經理 at Promisedland Resort & Lagoon, responded to this review

Dear guest Thanks for your comment and compliments. And we appreciate for told us the fault. We will correct and improve. If you need a destination for vacation, we’ll get ready for you anytime. More 

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Additional Information about Promisedland Resort & Lagoon

Address: No.1 Lisiang Road, Shoufong Town, Hualien 974, Taiwan
Location: Taiwan > Hualien
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Promisedland Resort & Lagoon 4*
Number of rooms: 240
Reservation Options:
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Also Known As:
Promised Land Hotel Hualien
Hotel Style:
#4 Spa Hotel in Hualien
#6 Luxury Hotel in Hualien

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