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Royal Swazi Spa

Old Main Road | Ezulwini Valley, Ezulwini H 106, Swaziland
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Royal Swazi Spa
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Royal Swazi Spa
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140 reviews from our community

Traveler rating
    33
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    45
    9
    3
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16
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3
33
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Cheshire, England
Top Contributor
74 reviews 74 reviews
44 hotel reviews
87 helpful votes 87 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

This was a lovely hotel in a perfect location, surrounded by manicured grounds with the mountains beyond. Our room was large and comfortable with a balcony overlooking the pool. All the public areas were spacious and well maintained with a choice of restaurants. We ate by the pool area as it was such a warm evening. The service was slow... More 

Was this review helpful? Yes
Lance R, General Manager at Royal Swazi Spa, responded to this review

Dear Zeusco, Thank you for your complimentary review of the Royal Swazi Spa, following your recent visit to Swaziland. We appreciate your positive comments on the resort grounds, the quality of the room and food served, and the motivating feedback on the staff. Your comments on the serve at the pool area is noted and will be corrected. We look... More 

Piet Retief, South Africa
2 reviews
4 of 5 stars Reviewed 1 week ago

Stayed at Royal Swazi couple of weeks ago. Hubby played golf and I enjoyed the Spa. I cannot fault the staff, food or rooms. Had a lovely relaxing day at the pool with poolside service. Loved the relaxing atmosphere with the mountains in the back ground. The evening was highlight with the live piano music. Sat in the lounge with... More 

Was this review helpful? Yes
Lance R, General Manager at Royal Swazi Spa, responded to this review

Dear Tasha45 Thank you for your recent review of the Royal Swazi Spa. Your positive comments are highly appreciated and we are pleased that your experience was a good one. Your comments regarding the exterior of the hotel are noted - thank you for this. We look forward to welcoming you back again in the not too distant future. Lance... More 

South Africa
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

They effectively mislead me about the Internet - it's generally not available. Only one registered device permitted per room for 150mb - that's less than 30 minutes of email - then US$15 per person per day.- crazy for a 5 star hotel! They made a plan and gave me a second 150mb after a hissy fit.. It too died shortly... More 

Was this review helpful? Yes 1
Lance R, General Manager at Royal Swazi Spa, responded to this review

Dear rovingcomforts, Thank you for your review of the Royal Swazi Spa. We appreciate your frank comments about your recent stay at the hotel and regret that the hotel facilities did not meet your expectations. We are working towards improving our internet offering, and upgrading the general facilities of the hotel which is actually a 4 star facility. We appreciate... More 

Gloucester, United Kingdom
Senior Contributor
37 reviews 37 reviews
27 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We were on a tour travelling through Swaziland and were booked into this hotel. It was amazing. It oozes luxury as soon as you walk through the door. The views of the surrounding area are breath taking. The staff were all excellent and very attentive. Checking in and out was easy. The hotel is very clean to a fault. The... More 

Was this review helpful? Yes
Lance R, General Manager at Royal Swazi Spa, responded to this review

Dear JOlly_JOhn Thank you for your complimentary review of the Royal Swazi Spa. Your positive comments about the hotel and the staff are highly appreciated, and will prove very motivating to the entire team at the Royal Swazi Spa. We look forward to welcoming you back again in the not too distant future. Kind regards LANCE ROSSOUW Area General Manager More 

Durban, South Africa
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 25, 2015

Me and my husband were visiting a neighbour hotel(Happy Valley Hotel) for our anniversary. The service we got there on arrival was not satisfying so we visited the royal swazi spa the next day(anniversary day) for spa treatments and dinner. Service was exceptional and staff was friendly and thats when we decided that we will make royal swazi spa our... More 

Was this review helpful? Yes 1
Lance R, General Manager at Royal Swazi Spa, responded to this review

Dear Lindi2015 Thank you for your complimentary review of the Royal Swazi Spa. It is pleasing to note that you enjoyed your experience and that you will stay at the Royal Swazi Spa next time you visit Swaziland. We appreciate your positive comments very much, and look forward to welcoming you again, in the not too distant future. Yours' faithfully... More 

Weston super Mare, United Kingdom
Contributor
13 reviews 13 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed February 3, 2015

My expectations did not include a 5 star hotel. But what I got certainly more than met my expectations both in the service and friendly response of the staff. The room was spacious with a good view into the gardens. The restaurant food was of a high standard with competent waiter service. I only wish I was there longer so... More 

Was this review helpful? Yes 2
Lance R, General Manager at Royal Swazi Spa, responded to this review

Dear TwmC9 Thank you for your feedback pertaining to your recent stay at the Royal Swazi Spa. Your kind and positive comments are appreciated very much. Guests such as yourself, who take the time to pay compliments where due, are highly appreciated. We look forward to welcoming you back again in the not too distant future. Kind regards LANCE ROSSOUW... More 

Maputo, Mozambique
Top Contributor
118 reviews 118 reviews
23 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed January 26, 2015 via mobile

Stayed in the Hotel for a week in a company conference, and the stay was very positive. The room was nice, the rest of the facilities were very acceptable, the staff was always nice. Don't expect a 5 star Hotel of SA standards...it's Swaziland.

Was this review helpful? Yes 1
Lance R, General Manager at Royal Swazi Spa, responded to this review

Dear Esousas Thank you for your comments following your recent stay at the Royal Swazi Spa. Your positive comments are appreciated, and will prove very motivating to those staff members concerned. We look forward to welcoming you back again in the not too distant future. Kind regards Lance Rossouw Area General Manager More 

Johannesburg, South Africa
Top Contributor
135 reviews 135 reviews
29 hotel reviews
57 helpful votes 57 helpful votes
3 of 5 stars Reviewed January 23, 2015

A beautiful hotel with lovely grounds and views but the service and rooms need attention. Needs a refurb and staff need training. The golf course is great and common areas are lovely. Feels like it's living off it's location and setting and is failing short in other areas. Great potential.

Was this review helpful? Yes
Lance R, General Manager at Royal Swazi Spa, responded to this review

Dear T-Africa 2000 Thank you for your frank comments following your recent stay at the Royal Swazi Spa. We appreciate the time you have taken to notify us of the way you feel, and you may rest assured that these comments will be taken cognisance of in various feedback sessions. We look forward to welcoming you back again in the... More 

Woking, United Kingdom
Top Contributor
80 reviews 80 reviews
14 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed January 20, 2015

Some reviewers describe this hotel as past it. I do not think so. It remains the best option in Swaziland anyway but it should be judged in the context of the slight time warp which exists in this small African kingdom. Yes it could do with a face lift but I worry it might lose its charm. The food is... More 

Was this review helpful? Yes
Lance R, General Manager at Royal Swazi Spa, responded to this review

Dear Norman J Thank you for your comments following your recent stay at the Royal Swazi Spa. Your positivity in recognising our battle in tough times is appreciated. We look forward to welcoming you back again in the near future. Kind regards Lance Rossouw Area General Manager More 

Tallahassee, Florida
Top Contributor
91 reviews 91 reviews
27 hotel reviews
73 helpful votes 73 helpful votes
3 of 5 stars Reviewed January 14, 2015

I really want to rate this property Excellent or even Very Good. It has potential on so many fronts. My bellman was wonderful. He was a 5 star concierge. He carried my bags up the stairs (no elevator), opened the room, turned on the temperature control, showed me how to work the television, got me ice...asked if there was anything... More 

Was this review helpful? Yes
Lance R, General Manager at Royal Swazi Spa, responded to this review

Dear AuntieAnne22 Thank you for your comments pertaining to the Royal Swazi Spa, following your recent stay. Your kind and positive comments are appreciated very much. Guests such as yourself, who take the time to pay compliments where due, are highly appreciated. Your hard hitting comments regarding the staff in the Pool Bar & area are appreciated, and you may... More 

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