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Royal Swazi Spa

Old Main Road | Ezulwini Valley, Ezulwini H 106, Swaziland
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1 room 1 guest
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Royal Swazi Spa
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162 Reviews from our TripAdvisor Community

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Traveler rating
    35
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    52
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21
64
4
40
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (43)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Any
English first
  • All months
    (162)
  • Mar-May only
    (35)
  • Jun-Aug only
    (40)
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    (47)
  • Dec-Feb only
    (40)
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Melbourne, Australia
Level Contributor
123 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We only had a night stay at the spa as we were travelling through on a tour. When we drove along the entry way and came to such a grand Hotel it was a lovely surprise and sight. The rooms were clean and what you would expect, but there is no lift!! Not good if you have an injury and... More 

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South Africa
Level Contributor
50 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The Hotel is better the others around it but still old and out dated. Did enjoy the calmness and views and more the culture around the hotels. Not allot to do we made our 5 day trip an 3 day trip due to nothing to see. The hotel staff was helpful and received us very well. But Swaziland will not... More 

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Lance R, General Manager at Royal Swazi Spa, responded to this review

Dear jndj, Thank you for your review of the Royal Swazi Spa. Your positive feedback about the staff is appreciated. The hotel is should be refurbished in the near future which will greatly improve our facilities. Next time you visit our resort, please feel free to contact me, in order that I may assist with a list of activities available... More 

Ayrshire, United Kingdom
Level Contributor
58 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We stayed here for 1 night as part of a 16 day tour of South Africa and although the hotel on first sight looks very opulant we did not enjoy our stay here. The room we had was clean and comfortable and I did not notice any major problems of disrepair.The turn down service with rose petls on the bed... More 

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Lance R, General Manager at Royal Swazi Spa, responded to this review

Dear tobee888, Thank you for taking the time to review the Royal Swazi Spa. We appreciate your feedback and frank comments as this is the only way we can truly assess our guests’ needs, and continuously improve our product and service. It was pleasing to note that your general stay was good, however marred by bad staff attitudes and poor... More 

Level Contributor
3 reviews
3 hotel reviews
3 of 5 stars Reviewed July 27, 2015

I recently stayed at the Royal Swazi Sun. The hotel is located on a very scenic hill and the golf course just breathtaking. The hotel needs to be renovated and the rooms are old. Staff is friendly but could be better. The bar menu is good and food is tasty.

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Lance R, General Manager at Royal Swazi Spa, responded to this review

Dear Dineo M, Thank you for the feedback on your recent stay at the Royal Swazi Spa. I am pleased that you enjoyed your stay and your complimentary comments on the golf course, the food and the friendliness of our staff are very much appreciated. We hope to upgrade the hotel facilities in the near future. Thank you once again... More 

Harare, Zimbabwe
Level Contributor
64 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed July 13, 2015

The location, setup, ambiance and the general surrounding of the hotel are rather breathtaking especially considering that there are not many option in Swaziland...There is a lot of hype around the casino but i think more attention and detail should be given to the rooms and the guest experience...they have a spar and a gym which you have to pay... More 

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Lance R, General Manager at Royal Swazi Spa, responded to this review

Dear RamsaySh, Thank you for the feedback on your recent stay at the Royal Swazi Spa. Thank you for appreciating the beauty and general set-up and location of the Royal Swazi Spa. Your comments will assist us in improving our guest experience. Guests such as yourself, who take the time to pay compliments where due, are highly appreciated. We look... More 

Johannesburg, South Africa
Level Contributor
65 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 stars Reviewed July 6, 2015

The good memories: friendly people; good quality meals in Planters; great condition of the golf course in winter. Not so good memories: dreadful shower (standing in the bath, plastic curtain wrapping itself around your legs); being charged an outrageous R72 for a rock shandy at the pool bar; generally tired room.

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Lance R, General Manager at Royal Swazi Spa, responded to this review

Dear Gplk, Thank you for the feedback on your recent stay at the Royal Swazi Spa. It was pleasing to note your good memories, however marred by the shower experience and the drinks charge at the pool bar. Please rest assured that the hotel should be refurbished in the near future. Thank you once again for sharing your experiences and... More 

Johannesburg
Level Contributor
92 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
3 of 5 stars Reviewed July 4, 2015

The Location and grounds are great, but the rooms are very old and in need of a serious makeover. Room service was average, to poor, but Planters Restaurant was a pleasant surprise. Sadly there aren't many options in Swaziland, so this remains my hotel of choice...by default.

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Lance R, General Manager at Royal Swazi Spa, responded to this review

Dear Phantomreviewer280, Thank you for your review of the Royal Swazi Spa. We appreciate your feedback very much and have noted your comments about the hotel facilities which we plan to refurbish in the near future. Your complimentary comment on the Planters Restaurant is appreciated. We look forward to welcoming you back to the Resort soon. Sincerely, Lance Rossouw Area... More 

Edmonton, Canada
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed July 3, 2015

The hotel and its lobby look VERY upscale and almost palatial with its huge flower bouquets in the lobby, grand staircase and a wall of windows opening to a lovely pool, bar area and gardens . . . but the rooms are another story. VERY worn, stained and shabby carpet, wall and window coverings and furniture. No soap in the... More 

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Lance R, General Manager at Royal Swazi Spa, responded to this review

Dear Marian I would like to thank you for completing the comprehensive review, following your recent stay at the Royal Swazi Spa. I regret that you had an unpleasant experience and understand your disappointment with our product and the service provided to you. There is no excuse for poor housekeeping and your room airconditioner not functioning. The service provided by... More 

Travelers are raving about these Ezulwini hotels

Benoni, South Africa
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed June 30, 2015

It's been 1 year that i visited the Royal Swazi Spa & Hotel in Swaziland since now. The rooms are not as nice as what it used to be. the bathroom of our room needed some maintenance done, some of the furniture were removed, so the room has this empty look, you know something is missing. The breakfast use to... More 

Was this review helpful? Yes 1
Lance R, General Manager at Royal Swazi Spa, responded to this review

Dear MaggieaMaritza, Thank you for taking the time to comment on your stay at the Royal Swazi Spa. We value your feedback and have taken note of your concerns and regret any inconvenience caused. Your concern about the state of the rooms will be addressed when we refurbish the property in the future. We hope that you will visit us... More 

Johannesburg, South Africa
Level Contributor
183 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
4 of 5 stars Reviewed June 15, 2015 via mobile

The Royal Swazi Spa and Casino has been in existence for about 75 years and has remained a great destination for South Africans and visitors alike. It is now run by Sun International, one of South Africa's major hotel chains. It is worth its 5 star rating, and although Swaziland does not rate its hotels, it really should. The casino... More 

Was this review helpful? Yes
Lance R, General Manager at Royal Swazi Spa, responded to this review

Dear Clive V, Thank you for your feedback on your recent stay at the Royal Swazi Spa. I am pleased that you enjoyed the hotel facilities. We appreciate your positive comments about the food served and that you were well looked after. We are working towards upgrading the general facilities of the hotel which is actually a 4 star facility.... More 

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