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Royal Swazi Spa

4.0 of 5 Old Main Road | Ezulwini Valley, Ezulwini H 106, Swaziland
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Royal Swazi Spa
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Royal Swazi Spa
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136 reviews from our community

Traveler rating
    32
    49
    44
    9
    2
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16
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3
33
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Gloucester, United Kingdom
Senior Contributor
37 reviews 37 reviews
27 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed yesterday NEW

We were on a tour travelling through Swaziland and were booked into this hotel. It was amazing. It oozes luxury as soon as you walk through the door. The views of the surrounding area are breath taking. The staff were all excellent and very attentive. Checking in and out was easy. The hotel is very clean to a fault. The... More 

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Durban, South Africa
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago NEW

Me and my husband were visiting a neighbour hotel(Happy Valley Hotel) for our anniversary. The service we got there on arrival was not satisfying so we visited the royal swazi spa the next day(anniversary day) for spa treatments and dinner. Service was exceptional and staff was friendly and thats when we decided that we will make royal swazi spa our... More 

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Lance R, General Manager at Royal Swazi Spa, responded to this review

Dear Lindi2015 Thank you for your complimentary review of the Royal Swazi Spa. It is pleasing to note that you enjoyed your experience and that you will stay at the Royal Swazi Spa next time you visit Swaziland. We appreciate your positive comments very much, and look forward to welcoming you again, in the not too distant future. Yours' faithfully... More 

Weston super Mare, United Kingdom
Contributor
13 reviews 13 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 4 weeks ago

My expectations did not include a 5 star hotel. But what I got certainly more than met my expectations both in the service and friendly response of the staff. The room was spacious with a good view into the gardens. The restaurant food was of a high standard with competent waiter service. I only wish I was there longer so... More 

Was this review helpful? Yes 2
Lance R, General Manager at Royal Swazi Spa, responded to this review

Dear TwmC9 Thank you for your feedback pertaining to your recent stay at the Royal Swazi Spa. Your kind and positive comments are appreciated very much. Guests such as yourself, who take the time to pay compliments where due, are highly appreciated. We look forward to welcoming you back again in the not too distant future. Kind regards LANCE ROSSOUW... More 

Maputo, Mozambique
Top Contributor
116 reviews 116 reviews
21 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed January 26, 2015 via mobile

Stayed in the Hotel for a week in a company conference, and the stay was very positive. The room was nice, the rest of the facilities were very acceptable, the staff was always nice. Don't expect a 5 star Hotel of SA standards...it's Swaziland.

Was this review helpful? Yes 1
Lance R, General Manager at Royal Swazi Spa, responded to this review

Dear Esousas Thank you for your comments following your recent stay at the Royal Swazi Spa. Your positive comments are appreciated, and will prove very motivating to those staff members concerned. We look forward to welcoming you back again in the not too distant future. Kind regards Lance Rossouw Area General Manager More 

Johannesburg, South Africa
Top Contributor
119 reviews 119 reviews
27 hotel reviews
53 helpful votes 53 helpful votes
3 of 5 stars Reviewed January 23, 2015

A beautiful hotel with lovely grounds and views but the service and rooms need attention. Needs a refurb and staff need training. The golf course is great and common areas are lovely. Feels like it's living off it's location and setting and is failing short in other areas. Great potential.

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Lance R, General Manager at Royal Swazi Spa, responded to this review

Dear T-Africa 2000 Thank you for your frank comments following your recent stay at the Royal Swazi Spa. We appreciate the time you have taken to notify us of the way you feel, and you may rest assured that these comments will be taken cognisance of in various feedback sessions. We look forward to welcoming you back again in the... More 

Woking, United Kingdom
Top Contributor
71 reviews 71 reviews
13 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed January 20, 2015

Some reviewers describe this hotel as past it. I do not think so. It remains the best option in Swaziland anyway but it should be judged in the context of the slight time warp which exists in this small African kingdom. Yes it could do with a face lift but I worry it might lose its charm. The food is... More 

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Lance R, General Manager at Royal Swazi Spa, responded to this review

Dear Norman J Thank you for your comments following your recent stay at the Royal Swazi Spa. Your positivity in recognising our battle in tough times is appreciated. We look forward to welcoming you back again in the near future. Kind regards Lance Rossouw Area General Manager More 

Tallahassee, Florida
Top Contributor
89 reviews 89 reviews
26 hotel reviews
73 helpful votes 73 helpful votes
3 of 5 stars Reviewed January 14, 2015

I really want to rate this property Excellent or even Very Good. It has potential on so many fronts. My bellman was wonderful. He was a 5 star concierge. He carried my bags up the stairs (no elevator), opened the room, turned on the temperature control, showed me how to work the television, got me ice...asked if there was anything... More 

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Lance R, General Manager at Royal Swazi Spa, responded to this review

Dear AuntieAnne22 Thank you for your comments pertaining to the Royal Swazi Spa, following your recent stay. Your kind and positive comments are appreciated very much. Guests such as yourself, who take the time to pay compliments where due, are highly appreciated. Your hard hitting comments regarding the staff in the Pool Bar & area are appreciated, and you may... More 

Durban, South Africa
Senior Contributor
47 reviews 47 reviews
16 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed January 11, 2015

Made just a one night stop here on the way to Mozambique from White River. I would not have stayed anywhere else. It was my first stay there and thus I do not have anything to compare it to. It does feel very colonial and perhaps a little old. The pool and bar area was simple but still quite nice... More 

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Lance R, General Manager at Royal Swazi Spa, responded to this review

Dear Yogeshn Thank you for taking the time to comment on your recent stay at the Royal Swazi Spa. Your comments are appreciated as constructive. In the near future, we will be spending some funds on refurbishing the Grand Old Lady, but in the meantime our main focus is to keep the fires burning and ensure that important guests' such... More 

Dorset, England
Top Contributor
285 reviews 285 reviews
59 hotel reviews
216 helpful votes 216 helpful votes
3 of 5 stars Reviewed January 8, 2015

This was a visit mid October 2014... I've been slow to catch up! I'd agree with other reviewers that this place is definitely not a 5 star, though location and grounds are good. It is, though, rather soulless in a lovely and fascinating country. The rooms, at the very least, need a proper makeover - carpets are dirty, paintwork scuffed... More 

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Lance R, General Manager at Royal Swazi Spa, responded to this review

Dear Geoffy Thank you for your review of the Royal Swazi Spa, following your recent stay at the Property. We appreciate all reviews such as yours, and react accordingly. All of the comments made by yourself have been discussed with those applicable management, and you may rest assured that corrective action will be taken where necessary. You will also be... More 

Contributor
15 reviews 15 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed January 2, 2015

What a lovely place to visit, nature is excellent. When one has to review the staff services at the Spa then it lends one to believe that this one highly recommended resort has really lost it's key objective and that it to make sure that guest have a 5 star experience. The spa personnel did not want to work they... More 

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Lance R, General Manager at Royal Swazi Spa, responded to this review

Dear Danie0007 Thank you for your honest and important account of your recent experiences at the Royal Swazi Spa. We take feedback from our customers seriously, especially if they are regular customers such as yourself. You may rest assured that we have taken corrective action with regard to the issues that you experienced at the Spa. These kind of problems... More 

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Additional Information about Royal Swazi Spa

Address: Old Main Road | Ezulwini Valley, Ezulwini H 106, Swaziland
Location: Swaziland > Hhohho District > Ezulwini
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Royal Swazi Spa 4*
Number of rooms: 149
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Also Known As:
Royal Swazi Hotel Ezulwini
Royal Swazi Spa Swaziland/Ezulwini

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