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Galle Fort Hotel

28 Church Street, Galle, Sri Lanka
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Galle Fort Hotel
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Galle Fort Hotel
Galle Fort Hotel
Galle Fort Hotel
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240 reviews from our community

Traveler rating
    129
    76
    24
    7
    4
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35
143
12
4
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Dehiwala-Mount Lavinia, Sri Lanka
1 review
5 of 5 stars Reviewed yesterday NEW

Stunning hotel, with a very unique and homely touch to it. Rooms were amazingly done and the staff is very friendly and approachable :) The service and the food was excellent as well ! Definitely one of my favorite hotels in Sri Lanka !

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Unawatuna, Sri Lanka
Top Contributor
148 reviews 148 reviews
58 hotel reviews
100 helpful votes 100 helpful votes
3 of 5 stars Reviewed 2 weeks ago

A friend was staying there. I went for a drink and dinner. The Hotel is a wonderful place, extremley well maintained. Note to the Management, this is a five star hotel. The service is slow and the staff are not at fault. Obviously they are not managed correctly. Such a shame in such a great Heritage Hotel . Having been... More 

Was this review helpful? Yes 1
David E, General Manager at Galle Fort Hotel, responded to this review

Dear northt21, It is of course extremely disappointing to read your review of your dining experience at the hotel and I wish to assure you management has taken your comments seriously, whether it is a one off incident or not. It is absolutely unacceptable that guests are not acknowledged and I am truly sorry that you felt compelled to leave.... More 

Dubai, United Arab Emirates
Top Contributor
83 reviews 83 reviews
24 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Did not stay there, but did stop for a fresh, cold and very welcome drink. Sat on the front terrace watching (and hearing!) the world go by. The lime sodas and iced tea were lovely and went down a treat. The staff were attendant and there was no pressure for us to drink up and move on. A welcome pit... More 

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David E, General Manager at Galle Fort Hotel, responded to this review

Dear Grumpybrother, It has been extremely hot just recently here in Galle Fort and I am delighted you were made to feel welcome and found some respite from the heat with a refreshing drink on our terrace. If you want to soak up a bit of the Sri Lankan atmosphere it is a great location for dining and catching up... More 

London, United Kingdom
Senior Contributor
23 reviews 23 reviews
13 hotel reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed 3 weeks ago

I had so looked forward to staying here as a treat, post a recommendation by a friend and funded by my lovely parents to celebrate a "significant" birthday and this was not the lovely experience and treat it should have been. In summary is that this place is resting on its past laurels, and frankly was an incredibly disappointing experience... More 

Was this review helpful? Yes 1
David E, General Manager at Galle Fort Hotel, responded to this review

Dear Rachael M, Thank you for your comments about your stay at the Galle Fort Hotel. I note that your original post was removed by Trip Advisor because it breached Trip Advisors rules including inappropriate and slanderous allegations against the General Manager. Your second repost continues to disparage and misrepresent many of my comments including about my last assignment in... More 

Austin, Texas
Contributor
16 reviews 16 reviews
15 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 4 weeks ago

A 400 year old Dutch mansion that has been restored and converted into a hotel, this property has beautiful architectural features, furnishings and little vintage touches with antique pieces that all add to its colonial character. Our room was like a loft with the sleeping area on the higher floor, and the bath and lounge areas on the lower floor.... More 

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David E, General Manager at Galle Fort Hotel, responded to this review

Dear SNAMim, It was a pleasure reading your review and description of the Galle Fort Hotel, its unique style and antique features which you have so aptly summarized. The hotels link to Galle Fort cannot be underestimated. Galle Fort is one of the most uplifting cultural experiences that Sri Lanka can offer and the Galle Fort Hotel, which began life... More 

Perth, Australia
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed March 14, 2015

We spent our last 3 nights in Sri Lanka in this wonderful hotel, soaking up the colonial atmosphere and charm that seemed to encapsulate the essence of the historic Galle Fort precinct. The Galle Fort Hotel provided a peaceful and welcome sanctuary to come back to after exploring the fascinating landmarks, shops, cafes and restaurants of Galle Fort, which is... More 

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David E, General Manager at Galle Fort Hotel, responded to this review

Dear JFT_57 Your description of the hotel, its atmosphere and charm have certainly resonated well with you and I thank you for letting us know how much you enjoyed that. The other side of your experience is obviously not so welcome but the hotel is prepared to accept that guests will tell us if service standards are falling well short... More 

Cambridge
Top Contributor
76 reviews 76 reviews
39 hotel reviews
74 helpful votes 74 helpful votes
4 of 5 stars Reviewed March 14, 2015

We did not stay at the hotel as we were just visiting Galle for the day. We did however, have morning coffee and were struck by the atmosphere and calm and cool interior by the pool. So much so that we came back for a light lunch before continuing on our way. The lunch was good as well was the... More 

Was this review helpful? Yes 1
David E, General Manager at Galle Fort Hotel, responded to this review

Dear Tony Roberts It was a pleasure meeting you and I am delighted you found coming to the hotel a good experience and appreciated our hospitality and service. We look forward to welcoming you again and thank you for your comments and review. Kind Regards, David E More 

Nottingham, United Kingdom
Senior Contributor
33 reviews 33 reviews
8 hotel reviews
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed March 11, 2015 via mobile

We finished our 10 day trip in Sri Lanka in Galle and had stayed at some incredible hotels. we had high hopes for the Galle Fort, from the outside it looked like our kind of place, but sadly the experience didn't match the rest of our Sri Lankan holiday. Check in was bizarre, we were left to complete the registration... More 

Was this review helpful? Yes 1
David_El456, General Manager at Galle Fort Hotel, responded to this review

Dear Liz W, Many thanks for your feedback and review of your stay at Galle Fort Hotel. You obviously had a great trip around the island and it’s a great shame it didn’t end as you had hoped. Check in is usually a straight forward process and guests are taken immediately to their rooms after registration is completed. During this... More 

Sacramento, California
Top Contributor
54 reviews 54 reviews
50 hotel reviews
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed March 5, 2015

An excellent location for exploring the Galle Fort Area. Our two level loft room was comfortable with interesting colonial Dutch furnishings. The food is good and the menu diverse although a few items not available. Definitely in need of improvement of service which was rather slow in the bar/restaurant. We were not in a hurry and did not mind but... More 

Was this review helpful? Yes 1
David_El456, General Manager at Galle Fort Hotel, responded to this review

Dear RGE2012 Thank you very much for choosing to stay at the Galle Fort Hotel and providing us with your general thoughts and comments. I am very pleased to inform you that we have engaged additional staff in the restaurant and kitchen and which is having a positive impact on our service delivery and standards. My apologies that you were... More 

West Sussex, United Kingdom
Top Contributor
100 reviews 100 reviews
47 hotel reviews
90 helpful votes 90 helpful votes
3 of 5 stars Reviewed March 1, 2015

An imposing frontage and excellent location can't hide the fact that The Fort needs a major face lift. Everything just looks a bit tatty including the staff. Service is slow and haphazard. Given the price my rating is probably generous but the location does make up for some of the shortcomings.

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David_El456, General Manager at Galle Fort Hotel, responded to this review

Dear wisborough 1, Thank you for your review and observations about the hotel. I take your point about the slow service but having said that I confident going forward the hotel will improve greatly in this area of customer service. The hotel is committed to improving skills training and job knowledge which will address any service efficiencies. The origins of... More 

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