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Galle Fort Hotel

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4.0 of 5 Hotel   |   28 Church Street, Galle, Sri Lanka
Hotel amenities
Galle Fort Hotel
Ranked #18 of 44 Hotels in Galle
Certificate of Excellence 2014
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229 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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London
Top Contributor
96 reviews 96 reviews
26 hotel reviews
54 helpful votes 54 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

As others have said, this is the kind of place where you want to give the management a good shaking! The new manager hasn't been there long so let's hope he gets things organised. There was no complimentary water when we arrived. We had to ask for it. The welcome was luke warm. When I asked for a wastepaper basket... More 

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North Ferrisburg, Vermont
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

This newly renovated hotel has rooms that are over 400 years old; my room was beautifully appointed with an outstanding shower. The new manager, David, is focused on the dining which was lovely with fine food and lovely atmosphere. Great location, just one block from the ramparts; A must stay if you come to Galle.

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London, United Kingdom
Senior Contributor
37 reviews 37 reviews
11 hotel reviews
21 helpful votes 21 helpful votes
1 of 5 stars Reviewed 1 week ago

Echoing a previous reviewer, this hotel should be five stars because it has so much going for it. The building is fabulous (previously owned by a gem merchant and the perfect example of a beautiful colonial building in an ideal location). The current general manager, whom we met and spoke to has evidently been in place for less than a... More 

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David_El456, General Manager at Galle Fort Hotel, responded to this review

Dear Ian G, Clearly the Galle Fort Hotel did not meet your expectations during your stay and it was marred by some regrettable and most unwanted incidents. It is not the way we conduct our business and as I mentioned to you, the hotel is committed to a program of continuous improvement in our customer service standards. Having said that... More 

Top Contributor
51 reviews 51 reviews
10 hotel reviews
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed 1 week ago

Everything thing they say in the official description is true: charming, beautiful renovation, atmospheric, funky and so on. But the shower in our room was filthy with mould - it was extensive. Not what you expect in this level of hotel. Someone needs to give it a good scrubbing or do some re-grouting. In a country where labour is inexpensive... More 

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David_El456, General Manager at Galle Fort Hotel, responded to this review

Dear Sean R Many thanks for bringing to my attention the presence of mold in your guest room and I can understand and appreciate your disappointment at the standard of cleaning during your stay. The hotel is absolutely committed to presenting all rooms in a clean, hygienic and safe manner, particularly so in tropical climates. I will personally review all... More 

Marlow, United Kingdom
Top Contributor
135 reviews 135 reviews
49 hotel reviews
72 helpful votes 72 helpful votes
4 of 5 stars Reviewed 1 week ago

This is a lovely hotel with bags of character and a lovely feel. The food is excellent..........when it arrives........and that's the issue. The service is really poor & the staff appear to be poorly organised (& not very motivated?). We had a glacially slow breakfast, a very slow lunch & a merely a bit slow dinner within 24hrs. On other... More 

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David_El456, General Manager at Galle Fort Hotel, responded to this review

Dear d_jones25, I am extremely sorry you experienced slow and poor service during your stay with us. There can be no other explanation other than to say that we fell well short of your expectations and that a review of our customer service standards is a priority. Our Chefs however will be pleased that you enjoyed their cuisine but will... More 

Washington DC, District of Columbia
Top Contributor
77 reviews 77 reviews
25 hotel reviews
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We did not stay there but stopped one evening for a drink. The property is lovely and a great place to stop by for a glass of wine. You can sit in the indoor courtyard and feel as if you are sitting in an Italian palace in Venice. Walk outside and be in the middle of Galle. One feels suspended... More 

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Cameron M, General Manager at Galle Fort Hotel, responded to this review

Dear DCMominChief Even though you didn’t stay with us I must thank you for taking the time to let us know how much you enjoyed the vitality of the hotel. Our terrace bar which is set back from Church Street is alive with colour and people going about their business and 3 wheeler Tuk Tuk’s jammed full of passengers shopping.... More 

New York, NY
Top Contributor
110 reviews 110 reviews
37 hotel reviews
70 helpful votes 70 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The Galle Fort Hotel is an absolutely lovely property, with an ideal location for exploring this wonderful historic town. You are never more than a stone's throw from any of the sights or shops. The exterior is unassuming, however once inside there is so much to admire, from the antiques-filled lobby, to the attractive layout of dining tables and chairs... More 

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Cameron M, General Manager at Galle Fort Hotel, responded to this review

Dear ChinaFanNYC It was a pleasure showing you around the hotel and in particular the Grand Apartment and its 17th Century furniture. The Galle Fort Hotel experience is very much about enjoying Dutch architecture antiques, imagining people going about their business a long time ago, dining in tranquil ambiance. We have fitted bathroom hooks and I thank you for bringing... More 

Perth, Australia
Contributor
11 reviews 11 reviews
11 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We arrived just after the new GM took over and were pleasantly surprised, having encountered a rather poor attitude to customer service in the booking process a few weeks earlier. From the moment we arrived the service was excellent. The hotel is ideally located and oozes historical charm and beauty. It has a tranquil ambiance, enhanced by small but important... More 

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galleforter, General Manager at Galle Fort Hotel, responded to this review

Dear Jodi281 Thank you so much for your feedback and observations during your stay at the Galle Fort Hotel. The hotel is committed to providing high standards of customer service and that starts the moment you arrive. Our check ins are quicker and more streamlined and I am looking for the perfect person to greet guests and visitors with a... More 

2 reviews
5 of 5 stars Reviewed 3 weeks ago

It was my wife's birthday. All I asked was for the management to arrange a piece if their magnificent brownie to be brought out to us during afternoon tea so I could sing happy birthday. While we were sitting in the beautiful courtyard, we were served an entire cake of it! Candles and even her name written across the front... More 

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galleforter, General Manager at Galle Fort Hotel, responded to this review

Dear Virtual Sam, Birthdays are an important occasion and we are delighted we were able to make it a special afternoon for your wife. The kitchen staff certainly enjoyed making and presenting the cake and it added some light relief and variation to their busy schedule. Thank you for choosing the Galle Fort Hotel and we look forward to assisting... More 

Hong Kong, China
Contributor
17 reviews 17 reviews
5 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The part of the hotel where we were checked in, just off the lobby was a very dull room and did not give a good first impression of the hotel. However once we were led through the courtyard and into the garden we could see what a charming hotel this was. We had a garden room overlooking the pool which... More 

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galleforter, General Manager at Galle Fort Hotel, responded to this review

Dear MBono60 Thank you very much for recommending the hotel and providing valuable feedback for us to consider. We have noted your thoughts about the area adjacent to the lobby and will review its overall presentation. The hotel is definitely a charming place to stay and it is because it has captured the colonial essence of Dutch and later English... More 

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Additional Information about Galle Fort Hotel

Address: 28 Church Street, Galle, Sri Lanka
Location: Sri Lanka > Southern Province > Galle
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Galle Fort Hotel 4*
Number of rooms: 12
Hotel Style:
#6 Luxury Hotel in Galle
#13 Family Hotel in Galle
#17 Romantic Hotel in Galle

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