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Galle Fort Hotel

#20 of 44 Hotels in Galle
Certificate of Excellence
28 Church Street, Galle, Sri Lanka
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Best prices for: 1 room 1 guest
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Galle Fort Hotel
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Galle Fort Hotel
Galle Fort Hotel
Galle Fort Hotel
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236 reviews from our community

Traveler rating
    127
    75
    23
    7
    4
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32
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3
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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London, United Kingdom
Senior Contributor
22 reviews 22 reviews
13 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed 2 days ago NEW

I had so looked forward to staying here as a treat, post a recommendation by a friend and funded by my lovely parents to celebrate a "significant" birthday and this was not the lovely experience and treat it should have been. In summary is that this place is resting on its past laurels, and frankly was an incredibly disappointing experience... More 

Was this review helpful? Yes 1
Austin, Texas
Contributor
16 reviews 16 reviews
15 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 1 week ago

A 400 year old Dutch mansion that has been restored and converted into a hotel, this property has beautiful architectural features, furnishings and little vintage touches with antique pieces that all add to its colonial character. Our room was like a loft with the sleeping area on the higher floor, and the bath and lounge areas on the lower floor.... More 

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David E, General Manager at Galle Fort Hotel, responded to this review

Dear SNAMim, It was a pleasure reading your review and description of the Galle Fort Hotel, its unique style and antique features which you have so aptly summarized. The hotels link to Galle Fort cannot be underestimated. Galle Fort is one of the most uplifting cultural experiences that Sri Lanka can offer and the Galle Fort Hotel, which began life... More 

Perth, Australia
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We spent our last 3 nights in Sri Lanka in this wonderful hotel, soaking up the colonial atmosphere and charm that seemed to encapsulate the essence of the historic Galle Fort precinct. The Galle Fort Hotel provided a peaceful and welcome sanctuary to come back to after exploring the fascinating landmarks, shops, cafes and restaurants of Galle Fort, which is... More 

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David E, General Manager at Galle Fort Hotel, responded to this review

Dear JFT_57 Your description of the hotel, its atmosphere and charm have certainly resonated well with you and I thank you for letting us know how much you enjoyed that. The other side of your experience is obviously not so welcome but the hotel is prepared to accept that guests will tell us if service standards are falling well short... More 

Cambridge
Top Contributor
76 reviews 76 reviews
39 hotel reviews
72 helpful votes 72 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We did not stay at the hotel as we were just visiting Galle for the day. We did however, have morning coffee and were struck by the atmosphere and calm and cool interior by the pool. So much so that we came back for a light lunch before continuing on our way. The lunch was good as well was the... More 

Was this review helpful? Yes 1
David E, General Manager at Galle Fort Hotel, responded to this review

Dear Tony Roberts It was a pleasure meeting you and I am delighted you found coming to the hotel a good experience and appreciated our hospitality and service. We look forward to welcoming you again and thank you for your comments and review. Kind Regards, David E More 

Nottingham, United Kingdom
Senior Contributor
30 reviews 30 reviews
8 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

We finished our 10 day trip in Sri Lanka in Galle and had stayed at some incredible hotels. we had high hopes for the Galle Fort, from the outside it looked like our kind of place, but sadly the experience didn't match the rest of our Sri Lankan holiday. Check in was bizarre, we were left to complete the registration... More 

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David_El456, General Manager at Galle Fort Hotel, responded to this review

Dear Liz W, Many thanks for your feedback and review of your stay at Galle Fort Hotel. You obviously had a great trip around the island and it’s a great shame it didn’t end as you had hoped. Check in is usually a straight forward process and guests are taken immediately to their rooms after registration is completed. During this... More 

Sacramento, California
Top Contributor
54 reviews 54 reviews
50 hotel reviews
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed 3 weeks ago

An excellent location for exploring the Galle Fort Area. Our two level loft room was comfortable with interesting colonial Dutch furnishings. The food is good and the menu diverse although a few items not available. Definitely in need of improvement of service which was rather slow in the bar/restaurant. We were not in a hurry and did not mind but... More 

Was this review helpful? Yes 1
David_El456, General Manager at Galle Fort Hotel, responded to this review

Dear RGE2012 Thank you very much for choosing to stay at the Galle Fort Hotel and providing us with your general thoughts and comments. I am very pleased to inform you that we have engaged additional staff in the restaurant and kitchen and which is having a positive impact on our service delivery and standards. My apologies that you were... More 

West Sussex, United Kingdom
Top Contributor
99 reviews 99 reviews
47 hotel reviews
87 helpful votes 87 helpful votes
3 of 5 stars Reviewed 4 weeks ago

An imposing frontage and excellent location can't hide the fact that The Fort needs a major face lift. Everything just looks a bit tatty including the staff. Service is slow and haphazard. Given the price my rating is probably generous but the location does make up for some of the shortcomings.

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David_El456, General Manager at Galle Fort Hotel, responded to this review

Dear wisborough 1, Thank you for your review and observations about the hotel. I take your point about the slow service but having said that I confident going forward the hotel will improve greatly in this area of customer service. The hotel is committed to improving skills training and job knowledge which will address any service efficiencies. The origins of... More 

London
Top Contributor
98 reviews 98 reviews
28 hotel reviews
60 helpful votes 60 helpful votes
3 of 5 stars Reviewed 4 weeks ago

As others have said, this is the kind of place where you want to give the management a good shaking! The new manager hasn't been there long so let's hope he gets things organised. There was no complimentary water when we arrived. We had to ask for it. The welcome was luke warm. When I asked for a wastepaper basket... More 

Was this review helpful? Yes 1
David_El456, General Manager at Galle Fort Hotel, responded to this review

Dear cityjane London, It is disappointing to read that you experienced a luke warm welcome when you arrived in the hotel. The staff are usually very friendly and keen to please so I will personally check to make sure we are providing a warm, cheerful and hospitality greeting to all our guests. Sorry you didn’t find complimentary water in your... More 

North Ferrisburg, Vermont
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This newly renovated hotel has rooms that are over 400 years old; my room was beautifully appointed with an outstanding shower. The new manager, David, is focused on the dining which was lovely with fine food and lovely atmosphere. Great location, just one block from the ramparts; A must stay if you come to Galle.

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David_El456, General Manager at Galle Fort Hotel, responded to this review

Dear Diane G, Many thanks for your generous review. This unique hotel is a true haven when it comes to luxury and colonial settings. You are absolutely spot on about the atmosphere. Our rooms and suites are individually designed with a touch of English architecture and Dutch influences and our columns, arches and spacious courtyard, all carefully restored to their... More 

London, United Kingdom
Senior Contributor
47 reviews 47 reviews
15 hotel reviews
29 helpful votes 29 helpful votes
1 of 5 stars Reviewed February 22, 2015

Echoing a previous reviewer, this hotel should be five stars because it has so much going for it. The building is fabulous (previously owned by a gem merchant and the perfect example of a beautiful colonial building in an ideal location). The current general manager, whom we met and spoke to has evidently been in place for less than a... More 

Was this review helpful? Yes 1
David_El456, General Manager at Galle Fort Hotel, responded to this review

Dear Ian G, Clearly the Galle Fort Hotel did not meet your expectations during your stay and it was marred by some regrettable and most unwanted incidents. It is not the way we conduct our business and as I mentioned to you, the hotel is committed to a program of continuous improvement in our customer service standards. Having said that... More 

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