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Centara Ceysands Resort & Spa Sri Lanka

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Aluthgama, Bentota, Sri Lanka
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Centara Ceysands Resort & Spa Sri Lanka
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Centara Ceysands Resort & Spa Sri Lanka
Review This Hotel

244 reviews from our community

Traveler rating
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    68
    31
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    13
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Fontenay-sous-Bois, France
2 reviews
4 of 5 stars Reviewed 2 days ago NEW

We finished our Sri Lankan trip with a stay of 3 nights in Centara: it is a nice hotel located between the river and the white sand beach. We had a very nice bedroom on the river side very quiet. The personnal is very nice, specially DILSHAN who tried to satisfy our requests. The sea food restaurant is delicious: you... More 

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Dubai, United Arab Emirates
Contributor
19 reviews 19 reviews
15 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

So I'm just on my way back to the airport from this hotel, and I have to say I'm sad to leave. We spent 4 nights here and from the moment we arrived the service was impeccable. I was pleasantly surprised to know that we had to cross the river to get to the hotel, there is a lobby style... More 

Was this review helpful? Yes 1
Sisira S, General Manager at Centara Ceysands Resort & Spa Sri Lanka, responded to this review

Dear Jodie Wow! Thank you for such a wonderful review of our hotel. We were all delighted to hear that you ‘had a fantastic stay with us as we simply could not ask for better feedback from our guests. I am so happy to work with a team of dedicated professionals who truly delight in creating exceptional memories for our... More 

Dubai, United Arab Emirates
Contributor
11 reviews 11 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Now this hotel is by far one of the very rare hotels that I have been too where exceptional and brilliant care is at their daily top of the list things to do. Ur welcomed with a big smile and friendly attitude. From the bell boy to the pool bar to the Guest service manager Dilshan they always make sure... More 

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Sisira S, General Manager at Centara Ceysands Resort & Spa Sri Lanka, responded to this review

Dear Mohammed Thank you so much for your lovely feedback at TripAdvisor and sharing your experience with others! It is truly nice to learn that you liked so many aspects of your stay and found your overall experience a remarkable and enjoyable one. We are grateful that you were satisfied with our service and facilities we offer to our valuable... More 

Marlborough, Wiltshire, UK
Top Contributor
72 reviews 72 reviews
47 hotel reviews
54 helpful votes 54 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

We had booked the Centara Ceysands Resort for 3 nights after an exhausting 7 day tour of Sri Lanka. It is set on an idyllic setting on a peninsula with the Bentota River on one side and the Indian Ocean on the other. A small boat ferry’s guests from the mainland across the river to the hotel. The reception is... More 

Was this review helpful? Yes 1
Sisira S, General Manager at Centara Ceysands Resort & Spa Sri Lanka, responded to this review

Dear Silbury Thank you for taking the time to share your review on Trip Advisor following your recent holiday at Centara Ceysands Resort & Spa. Whilst we are glad that you had enjoyed your stay with us at resort, we have also noted your constructive comments. We are however disappointed to know that the service levels went below your expectations... More 

Manchester, United Kingdom
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We were on honeymoon and booked to stay here for a treat for the first 2 nights and I am so glad we did! the place is amazing! if you are looking for luxury and something a bit special you won't be disappointed. Our bags got lost during the flight so we turned up with no belongings. The hotel manager... More 

Was this review helpful? Yes 1
Sisira S, General Manager at Centara Ceysands Resort & Spa Sri Lanka, responded to this review

Dear Amy, Thank you so much for sharing your recent experience with us. I am very pleased to read such concise feedback that speaks so much of your satisfaction over your experience as well as of expectations that were met while staying with us and calling it as “ Amazing Service” Glad to note you had a relaxing stay so... More 

London, United Kingdom
Senior Contributor
31 reviews 31 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

You cross the river that leads to the mangroves by ferry to reach the hotel. The other side or the hotel faces directly our to sea. The river is a bonus wirth various water sports available and the opportunity to take a trip into the mangroves whre crocodiles and a collection of wildlife will be seen. The hotel rooms are... More 

Was this review helpful? Yes 1
Sisira S, General Manager at Centara Ceysands Resort & Spa Sri Lanka, responded to this review

Dear Guest Thank you for the kind review of your recent experience here at Centara Ceysands Resort & Spa, Bentota. We’re so glad that you enjoyed it all! It’s wonderful to know that we were able to provide you with a first class room, exceptional food and experience. It’s always a delight hearing from our guests here, or elsewhere that... More 

Dubai, United Arab Emirates
1 review
5 of 5 stars Reviewed 1 week ago

The location of the Centara could not be better. It's very impressive arriving to the hotel by boat! You can pretty much swim out of the massive pool and straight into the sea - it is that close. Be aware though during summer months, the sea is too rough to swim in safely. During August, we spent the entire time... More 

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Sisira S, General Manager at Centara Ceysands Resort & Spa Sri Lanka, responded to this review

Dear Nicola Thank you for the wonderful feedback and recognizing so many positive aspects of your stay. We know our staff is prompt and very friendly and thank you for recognizing their efforts. Sure they will be very happy to see you remember their names. We truly appreciate your recommendation to other travelers and look forward to seeing you again... More 

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

We had a wonderful stay at this hotel and the staff ensured our visit was perfect. on the river side kids enjoyed a variety of water sports and boogie boarded on the beach. at night kids took out torches and went on a crab hunt. A 5 minute walk towards Bentota hotel is where you can go para motoring. The... More 

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Sisira S, General Manager at Centara Ceysands Resort & Spa Sri Lanka, responded to this review

Dear Monica Thank you for taking the time to share this great review at TripAdvisor. It was indeed a great pleasure to have you and your family at the Centara Ceysands. I am glad that you have enjoyed your stay. We are so happy to know it was wonderful and thank you for recommending for the fellow travelers as a... More 

Austria
1 review
5 of 5 stars Reviewed 1 week ago

Sabina Margarita: it was the best time in my life so far. the hotel, the staff, the bar keeper the great animateur :), the beautiful beach.. all in all it was unbelievable.. like heaven on earth! If you searching for a hotel direct on the beach, were you can relax and have some party as well and if you like... More 

Was this review helpful? Yes
Sisira S, General Manager at Centara Ceysands Resort & Spa Sri Lanka, responded to this review

Dear Sabina Thank you so much for posting a fantastic review and for sharing your experience with us and other travellers. It is truly nice to learn that staying at Centara Ceysands was the best time in your life… Heaven on Earth… What more we can ask ? Thanks for highlighting the personalized service you received from our team, which... More 

London, United Kingdom
Top Contributor
81 reviews 81 reviews
34 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed 1 week ago

The Centara Ceysands is located right on the beach which was one of the main draws to this hotel. A small boat transfers you to the reception from the main entrance which is located in Alathgama (not Bentota - our driver was confused/we got a little lost finding it!) but the boat whisks you over to the main reception in... More 

Was this review helpful? Yes 1
Sisira S, General Manager at Centara Ceysands Resort & Spa Sri Lanka, responded to this review

Dear valued Guest, Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. Your feedback is very much appreciated and valued and I can guarantee you that will be taken as a consideration, in order... More 

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