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Centara Ceysands Resort & Spa Sri Lanka

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Aluthgama, Bentota, Sri Lanka
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Free Wi-Fi + Half Board
Best prices for: 1 room 1 guest
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Centara Ceysands Resort & Spa Sri Lanka
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Centara Ceysands Resort & Spa Sri Lanka
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288 reviews from our community

Traveler rating
    132
    90
    34
    19
    13
See reviews for
103
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4
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (88)
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    (103)
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Greater Melbourne, Australia
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

Very good choice of food from the buffet, with a different theme each night. Restaurant 360 is a disappointment. Staff are very friendly and try to meet requests, but lack English (a problem when majority of guests are Australian), and adequate training for a resort of this standard. The result is patchy service, which loses points. This is not the... More 

Was this review helpful? Yes
Waragoda M, Manager at Centara Ceysands Resort & Spa Sri Lanka, responded to this review

Dear Valued Guest, Thank you for taking the time to put across your feedback regarding your recent experience with us.Further to the comments you have made in your feedback please except our sincere apologies for the inconvenience occurred.I have looked in to this matter seriously and been passed on to respective areas for further training and corrective action.I would be... More 

Sibiu, Romania
1 review
5 of 5 stars Reviewed 2 days ago NEW

The Centara Resort in Bentota is a wonderful place to stay and the position of the Resort, between the Bentota River on one side and the Indian Ocean on the other is unique. The personal staff was very nice and always helpful. We just can recommend this Resort for a perfect holiday.

Was this review helpful? Yes
Waragoda M, Manager at Centara Ceysands Resort & Spa Sri Lanka, responded to this review

Dear Valued Guest, Thank you for staying at Centara Ceysands Resorts & Spa Bentota, and for your kind review and recommendation here on TripAdvisor.we are delighted to note that you had a relaxing stay and were satisfied with our services and facilities. Nothing is more important to us than the comfort of our valued guests and your feedback is truly... More 

Surfers Paradise, Australia
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We had a great week here with friends during April. Hot, sunny and perfect for the beach and pool and a shady spot under a tree. The pool staff were quick to find you a lounge in the shade and bring all you need. Check in got us off to a shaky start, however despite the slow service and potential... More 

Was this review helpful? Yes 2
Waragoda M, Manager at Centara Ceysands Resort & Spa Sri Lanka, responded to this review

Dear Valued Guest, Thank you for choosing Centara Ceysands Resort & Spa Bentota,and taking the time to put across your feedback here on TripAdvisor.Please accept our sincere apologies for the inconvenience you have experienced during your recent stay.I have looked in to this matter personally and concur that nothing that you have experienced can be justified.I would be grateful if... More 

Brisbane, Australia
2 reviews
4 of 5 stars Reviewed 5 days ago NEW

An ocean-facing room was the ideal start for a 4 night stay at this hotel. The beach was clean and free of stray dogs which is a bonus for this part of the coastline. The food in the buffet was extensive enough to suit all tastes but the wait staff should be given a lot more training on prompt service... More 

Was this review helpful? Yes
Waragoda M, Manager at Centara Ceysands Resort & Spa Sri Lanka, responded to this review

Dear Valued Guest, Thank you for taking the time to share your experience on TripAdvisor. We take the time to listen to your constructive comments so that we can continually improve our services. your valued comments has been passed on to respective areas for further training and corrective actions. please accept our sincere apologies for the inconvenience you have experienced... More 

London, United Kingdom
2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We spent a 12 day stay at Centara in April and having read a number of negative reviews we arrived a little unsure, however I'm happy to say that the staff couldn't do enough to help us throughout the stay and any issues that arose were quickly dealt with and resolved! Upon arrival, there was a little confusion over our... More 

Was this review helpful? Yes 3
Waragoda M, Manager at Centara Ceysands Resort & Spa Sri Lanka, responded to this review

Dear Valued Guest, Thank you for sharing your compliments on TripAdvisor following your recent visit to Centara Ceysands Resorts & Spa.It is indeed always encouraging for us to learn that our guests are satisfied with our services as it is what we strive. Thanking you once again for your compliments and we look forward to having you back with us... More 

London, United Kingdom
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

After reading reviews on this hotel I was expecting so much more. My wife and I stayed here from 7th April 2015 for 11 nights. After a four hour transfer, we were taken to our room which was filthy and had clearly not been cleaned for some time. We was given a second room, however as soon as we walked... More 

Was this review helpful? Yes 1
Waragoda M, Manager at Centara Ceysands Resort & Spa Sri Lanka, responded to this review

Dear Valued Guest, Please accept our sincere apologies for the inconvenience you have experienced in all areas during your stay at Centara Ceysands Resort & Spa.I have address this with the people concern and i have looked in to this issue personally and concur that nothing you have experienced can be justified. Please accept our sincere apologies once again, Look... More 

2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Was that we didn't stay longer. My partner and I stayed there in the first week of April. We went to the centara ceysand hotel with high expectations and those were exceeded. Being welcomed into the hotel with hygienic cool towels and tasty welcome drink by the staff, was a nice initial touch to our the arrival. We stayed in... More 

Was this review helpful? Yes 2
Waragoda M, Manager at Centara Ceysands Resort & Spa Sri Lanka, responded to this review

Dear Valued Guest, Thank you for choosing to spend your holiday with us at Centara Ceysands Resort & Spa. We appreciate you taking the time to write a review regarding your experience. It is a pleasure to hear you were satisfied with the hotel & enjoyed your stay with us. Look forward to the pleasure of welcoming you back. Waragoda... More 

1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

On arrival, the staff was very friendly and polite and welcomed us warmly. The entire staff made us feel at home immediately and accompanied us through our entire stay at Centara. The events that took place after dinner were entertaining for all ages and engaged everyone. The wide range of ages specifically the Australian Kids Cricket Teams made the atmosphere... More 

Was this review helpful? Yes 2
Waragoda M, Manager at Centara Ceysands Resort & Spa Sri Lanka, responded to this review

Dear Valued Guest, Thank you for kind sentiments and we are delighted that you have enjoyed services and facilities during your stay with us. Thank you for your review and appreciate the fine sentiments expressed with us. We look forward to having you back with us for another memorable holiday. More 

Moratuwa, Sri Lanka
1 review
4 of 5 stars Reviewed 1 week ago

A Hotel that maintains the highest standards in all aspects of the word. Plush, comfortable rooms and exquisite food courtesy Executive Chef Indika and of course for those with a sweet tooth, the exotic array of desserts by Pastry Chef - Mahesh. All this under the able guidance of GM Sisira Senaratne who spares no pains in ensuring that the... More 

Was this review helpful? Yes
Waragoda M, Manager at Centara Ceysands Resort & Spa Sri Lanka, responded to this review

Dear Valued Guest, Thank you for staying at Centara Ceysands Resort & Spa,Bentota and for your kind review and recommendation.We are delighted to note that you had a relaxing stay and were satisfied with our services and facilities. We appreciate your compliments and look forward to welcome you to another indulgence in our service and hospitality. Best Regards, Waragoda Maximus... More 

Bangkok
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed more than one week at this hotel, it was our first time to Sri Lanka and we have enjoyed our holidays. All staff was very friendly and helpful, nothing was too much. The hotel has organised a children buffet each evening, our kids loved it! When I read other reviews then I am thinking did we stayed at... More 

Was this review helpful? Yes 1
Waragoda M, Manager at Centara Ceysands Resort & Spa Sri Lanka, responded to this review

Dear Valued Guest, Thank you for taking the time to share your valued feedback on TripAdvisor.We are pleased that you enjoyed your stat with us.Nothing is more important to us than the comfort of our valued guests and your feedback is truly a reflection of that achievement. We look forward to having you back with us for another memorable holiday.... More 

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