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Bentota Beach Hotel

4.0 of 5 Galle Road, Bentota, Sri Lanka
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Bentota Beach Hotel
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Bentota Beach Hotel
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789 reviews from our community

Traveler rating
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    119
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Reviewer
5 reviews 5 reviews
5 hotel reviews
3 of 5 stars Reviewed 3 days ago NEW

While it is a luxurious hotel in many ways, the food was poor tasting. It was very variable and rarely tasted like it should. Better cooks and more standard tasting food is a must. The staff were mediocre. Not sure if it was their training.

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Lahore
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed at Bentota for 3 nights for honeymoon in December 2010. It was superb location, excellent food and beautiful beach. There is not much to do in vicinity of the resort so I can only recommend this place for couples wanting time of their own. Live music at night at the cafe is very romantic. There is not much... More 

Was this review helpful? Yes 1
SanjeevaPerera, General Manager at Bentota Beach Hotel, responded to this review

Dear Guest, Thank you for your thoughtful review, you are completely right about our calm & quite location, also there are attractions in every direction you turn including the lagoon with attractive water sport activities, Beach and the village. There is so much to do in the immediate area of our hotel, like exploring the beautiful touristic village, local crafting... More 

Kharkov, Kharkivs'ka Oblast', Ukraine
1 review
5 of 5 stars Reviewed 1 week ago

Thanks a lot to Bentota Beach hotel for wonderful holiday! Special admire to our guide Sujeewa for exciting excursions and meeting all our demands. Anyone who wants a great trip go to the beach and ask about guide Sujeewa.

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SanjeevaPerera, General Manager at Bentota Beach Hotel, responded to this review

Dear Guest, Thank you for choosing to stay with us and sharing your experience with others. We look forward to welcoming you back to Bentota Beach Hotel. More 

Guildford, United Kingdom
Senior Contributor
22 reviews 22 reviews
14 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We stayed at BBH for 3 nights in August after visiting the hotel the previous year and having shown some fabulous modern rooms on the upper floors. However, the rooms we got this year, although clean, were tired and old, not at all as good as the ones we had seen the year before. The buffet was good, good spread... More 

Was this review helpful? Yes 1
SanjeevaPerera, General Manager at Bentota Beach Hotel, responded to this review

Dear Guest, Thank you for staying with us and the review been shared. We value your appreciative comments made on the service deliverables and also note the suggestions made about the product development All these areas will be addressed shortly at a product enhancement process which is due to carry out in the near future. Thank you for choosing to... More 

Nelson, New Zealand
Top Contributor
159 reviews 159 reviews
66 hotel reviews
109 helpful votes 109 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Very much a middle range package holiday hotel that is poorly maintained with poor service, apart from the cafeteria, which was fine. At check in they did not care and kept you waiting whilst they chatted on the phone. Our baggage took 30 minutes to be delivered to our room. In the room the safe did not work as it... More 

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SanjeevaPerera, General Manager at Bentota Beach Hotel, responded to this review

Dear Guest, Thank you for sharing your review on Trip Advisor following your recent stay with us. We do take constructive feedback seriously and we sincerely regret that certain areas, especially the level of service, did not meet your expectations. We will definitely take necessary steps to rectify the issues highlighted in your review. Again thank you for taking time... More 

newcastle upon tyne
Top Contributor
69 reviews 69 reviews
23 hotel reviews
76 helpful votes 76 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Absolutely fabulous service and standard. A la carte restaurant so good we used it every night - service and quality of good outstanding! Close to beach and so much to do - three generations in our party and all enjoyed it.

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SanjeevaPerera, General Manager at Bentota Beach Hotel, responded to this review

Dear Guest, Thank you for staying at Bentota Beach Hotel. We are truly excited to know that you had a great vacation while enjoying the beautiful surroundings and great service provided by our dedicated associates. Once again, thank you for your kind remarks and we look forward to your next visit! More 

2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed November 20, 2014

After a day long journey from Delhi to Bentota, our entry in the resort was lyk a bliss. The amazing fragrance of cardamon was the first kick we got plus ambience of the reception was quiet nice and traditional! We experienced a pleasurable stay at the resort having friendly staff. Their adventure sports near the river were superb. Had lot... More 

Was this review helpful? Yes 2
SanjeevaPerera, General Manager at Bentota Beach Hotel, responded to this review

Thank you for an excellent review on Trip Advisor following your stay at Bentota Beach Hotel. Our associates are passionate about providing attentive, professional and friendly service as mentioned by you and I am sure they will be delighted to hear your words of praise. We thank you for your valued patronage and we hope to see you again, when... More 

London, United Kingdom
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed November 18, 2014

Enjoyed our stay but when we checked out many items the kids had paid cash for were added to the bill. The kids were asked to sign dockets even if they paid cash - which they obviously didn't know was wrong. (We were part of a children's sports tour). Some of our tour group had items on the bill that... More 

Was this review helpful? Yes 1
SanjeevaPerera, General Manager at Bentota Beach Hotel, responded to this review

While thanking you for staying with us at Bentota Beach Hotel and writing your comments on the Tripadvisor, we would like to request for your contact details for further clarifications to support the investigation carried out regarding the commented situation. Kindly send us your contact details to: fom.bbh@cinnamonhotels.com More 

Istanbul, Turkey
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed November 17, 2014

Friendly staff. BBQ on Saturday was good. Bar lunch very good. That´s about it. Dinner following evening was not good, dessert table a mess (leftovers from Saturday?). Breakfast could have been good, if it had been warm (I don´t like cold bacon and scrambled eggs). Not allowed to take towels to beach. Beds too soft (for my liking). Shopping arcade,... More 

Was this review helpful? Yes
SanjeevaPerera, General Manager at Bentota Beach Hotel, responded to this review

Thank you for taking your valued time to write about your experience of your stay at Bentota Beach on Trip Advisor. We regret that your stay at Hotel did not meet your expectations. Thank you once again for your constructive feedback, and we look forward to welcoming you back, trusting that we could deliver the expected service on your next... More 

Kolkata (Calcutta), India
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 13, 2014

The moment I stepped out of the car, I could feel a strong smell all around and later realised that it was cinnamon....believe me you can smell cinnamon all around....though a bit uncomfortable initially but later you realise that this smell gives a closer feel of Srilanka and its spices..for which it is famous!!! Nice and courteous staff and great... More 

Was this review helpful? Yes
SanjeevaPerera, General Manager at Bentota Beach Hotel, responded to this review

Thank you for sharing your feedback following your stay at Bentota Beach Hotel. We are indeed pleased to know that you enjoyed your stay with us. We look forward to seeing you again very soon! More 

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Additional Information about Bentota Beach Hotel

Address: Galle Road, Bentota, Sri Lanka
Location: Sri Lanka > Southern Province > Bentota
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Bentota Beach Hotel 4*
Number of rooms: 133
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Also Known As:
Bentota Beach Hotel Sri Lanka
Hotel Style:
#8 Family Hotel in Bentota
#8 Spa Hotel in Bentota
#8 Luxury Hotel in Bentota
#10 On the Beach Hotel in Bentota
#11 Romantic Hotel in Bentota

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