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Lotte Hotel Jeju

Travelers' Choice award winner
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35, Jungmungwangwang-ro 72beon-gil, Seogwipo, Jeju-do 697-808, South Korea
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1 room 1 guest
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Lotte Hotel Jeju
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380 Reviews from our TripAdvisor Community

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Traveler rating
    206
    127
    29
    13
    5
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (46)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (380)
  • Mar-May only
    (90)
  • Jun-Aug only
    (125)
  • Sep-Nov only
    (101)
  • Dec-Feb only
    (64)
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Singapore, Singapore
Level Contributor
29 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Hotel was first class. We were there for a professional conference and extended our stay to 5 nights. Got around by bus no. 600 that stops right at the lobbies of the big hotels in the Jungmun resort area and can take you across town to some of the natural tourist attractions and even to Jeju city to see real... More 

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San Diego, California
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Nice hotel in a convenient location. Rooms are clean, comfortable and well maintained. Has free and good wifi. Close to restaurants. Staff is helpful and friendly. Good for business, families or whatever.

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Dubai, United Arab Emirates
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed for 3 days and 4 nights at king ocean view room. The hotel has what I believe the best location in Jeju. The room is spacious but the furniture is outdated and the room itself needs a face lift. The food choice is great. Lots of children around as it was summer time. Customer service is non existent.... More 

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Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Arrived for 3 nights and 4 days trip to Lotte Hotel. Chose Lotte over Shilla because of tripadvisor higher rating. Overall very dated hotel, poorly trained staff, not organized and plain food. The room was highly expensive as I stayed in executive room witj ocean view at USD 800. Not at all par hotel for other top hotels I stayed.... More 

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lottehoteljejuCRM, General Manager at Lotte Hotel Jeju, responded to this review

Dear Valued Guest Thank you for staying with us and sharing your experience at Lotte Hotel Jeju. We apologize for your unpleasant experience during your stay at our hotel. As you mentioned,Hotel facilities renovation plan will run. and we will make sure this will not happen again in the future by education and improving communication skills. while we try to... More 

Knoxville, Tennessee
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed July 16, 2015

This is a large, luxurious hotel well-situated for some of the interesting sights of Jeju Island. Rooms are spacious and well-furnished. The breakfasts are sumptuous and excellent. Staff are friendly, but there are a few problems. The phone system works differently in the annex buildings than in the main building, and the phone message system either doesn't work or staff... More 

Was this review helpful? Yes 1
lottehoteljejuCRM, 제너럴 매니저 at Lotte Hotel Jeju, responded to this review

Dear Valued Guest Thank you for staying with us and sharing your experience at Lotte Hotel Jeju. We apologize our service was unsatisfactory.we will definitely improve our service to prevent any future inconvenience. As you mentioned,we deeply apologize for any inconvenience you experience due to phone system.There must have been some miscommunication.our staff have not fully explained about the service... More 

Melbourne, Australia
Level Contributor
39 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed July 12, 2015

The luxury in this hotel starts with the foyers and the reception area. The staff a very friendly and helpful. There are several restaurants to choose from, including Korean a and Japanese. Expect to pay five star prices in the restaurants and bar. The rooms are very well appointed and very comfortable. The evening sound and light show is very... More 

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lottehoteljejuCRM, General Manager at Lotte Hotel Jeju, responded to this review

Dear Valued Guest Thank you for staying with us and sharing your experience at Lotte Hotel Jeju. Providing high quality of service is our responsibility.still, it feels great to be noticed for our efforts. Thank you very much for your encouragement. As you mentioned,your positive comment has been delivered to our staff.We will share it with our whole staff to... More 

Louisville, Kentucky
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 8, 2015

My family and I were participating in a "sleep when you die" expedition to see all of Beijing, Jeju island and Seoul in 10 days. On Day 6, we arrived at Lotte Hotel Jeju. Luxurious, immaculately clean, beautiful and friendly, the hotel was a true oasis for the 31 weary travelers in my group. I found the staff to be... More 

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lottehoteljejuCRM, General Manager at Lotte Hotel Jeju, responded to this review

Dear Valued Guest Thank you for staying with us and sharing your experience at Lotte Hotel Jeju. We have shared your review on our service with our staff. We will refer to it as our guideline in enhancing our service quality and staff's motivation. We are very pleased to hear that you had a comfortable stay at Lotte Hotel Jeju.... More 

Level Contributor
68 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed June 27, 2015

Lotte Jeju is a deluxe hotel. We stayed at it first time in winter, very impressive to know their outdoor pool is heated while outside is 9 degree Celsius. Indoor swimming pool is good and hotel provide t shirt, short and sneaker for gymn attending. A good resort hotel and close to several museums. Worthy to pamper yourself in leisure... More 

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lottehoteljejuCRM, General Manager at Lotte Hotel Jeju, responded to this review

Dear Valued Guest Thank you for your stay at Lotte Hotel Jeju. It is so kind of you to take the time to leave such thoughtful review. Our heated outdoor pool of the Lotte Hotel Jeju, an indoor swimming pool and the kind of service provided Given the compliment, thank you for sightseeing, museums around the hotel and the points... More 

Donaghadee, United Kingdom
Level Contributor
149 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
5 of 5 stars Reviewed June 27, 2015

A beautiful hotel, with excellent views from the room balconies. Fast and sufficient lifts (short waiting time). Comfortable, clean, spacious room, welcoming bowl of fruit, fast and free WiFi (over the whole hotel), and a splendid and extensive breakfast buffet. The conference facilities (room size and comfort, acoustics, view of screen, very helpful staff) were excellent. And, nightly, a "volcano... More 

Was this review helpful? Yes
lottehoteljejuCRM, 제너럴 매니저 at Lotte Hotel Jeju, responded to this review

Dear Valued Guest Thank you for staying with us and sharing your experience at Lotte Hotel Jeju. Providing high quality of service is our responsibility ,stll,it feels great to be noticed for our efforts.Thank you very much for your encouragement. We are very pleased to hear that you had a comfortable stay at Lotte Hotel Jeju. As you mentioned,Our hotel... More 

Mumbai
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed June 27, 2015

Hotel Lotte has been one of the best hotels I have stayed in my 22 years of professional career. The property is sprawling and mesmerizing. The rooms are luxurious and with all modern amenities. There is 7 eleven shop and small restaurants near by. All rooms are non-smoking. I am not sure I can afford to stay, had it been... More 

Was this review helpful? Yes
lottehoteljejuCRM, 제너럴 매니저 at Lotte Hotel Jeju, responded to this review

Dear Valued Guest Thank for staying with us and sharing your experience at Lotte Hotel Jeju. Providing high quality of service is our responsibility, still, it feels great to be noticed for our efforts.Thank very much for your encouragement. We are very pleased to hear that you had a comfortable stay at Lotte Hotel Jeju. As you said, our hotel... More 

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