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Lotte Hotel Jeju

Travelers' Choice award winner
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35, Jungmungwangwang-ro 72beon-gil, Seogwipo, Jeju-do 697-808, South Korea
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Lotte Hotel Jeju
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359 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (44)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (359)
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    (90)
  • Jun-Aug only
    (104)
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    (64)
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Knoxville, Tennessee
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This is a large, luxurious hotel well-situated for some of the interesting sights of Jeju Island. Rooms are spacious and well-furnished. The breakfasts are sumptuous and excellent. Staff are friendly, but there are a few problems. The phone system works differently in the annex buildings than in the main building, and the phone message system either doesn't work or staff... More 

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lottehoteljejuCRM, 제너럴 매니저 at Lotte Hotel Jeju, responded to this review

Dear Valued Guest Thank you for staying with us and sharing your experience at Lotte Hotel Jeju. We apologize our service was unsatisfactory.we will definitely improve our service to prevent any future inconvenience. As you mentioned,we deeply apologize for any inconvenience you experience due to phone system.There must have been some miscommunication.our staff have not fully explained about the service... More 

Melbourne, Australia
Level Contributor
39 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The luxury in this hotel starts with the foyers and the reception area. The staff a very friendly and helpful. There are several restaurants to choose from, including Korean a and Japanese. Expect to pay five star prices in the restaurants and bar. The rooms are very well appointed and very comfortable. The evening sound and light show is very... More 

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lottehoteljejuCRM, General Manager at Lotte Hotel Jeju, responded to this review

Dear Valued Guest Thank you for staying with us and sharing your experience at Lotte Hotel Jeju. Providing high quality of service is our responsibility.still, it feels great to be noticed for our efforts. Thank you very much for your encouragement. As you mentioned,your positive comment has been delivered to our staff.We will share it with our whole staff to... More 

Louisville, Kentucky
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

My family and I were participating in a "sleep when you die" expedition to see all of Beijing, Jeju island and Seoul in 10 days. On Day 6, we arrived at Lotte Hotel Jeju. Luxurious, immaculately clean, beautiful and friendly, the hotel was a true oasis for the 31 weary travelers in my group. I found the staff to be... More 

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lottehoteljejuCRM, General Manager at Lotte Hotel Jeju, responded to this review

Dear Valued Guest Thank you for staying with us and sharing your experience at Lotte Hotel Jeju. We have shared your review on our service with our staff. We will refer to it as our guideline in enhancing our service quality and staff's motivation. We are very pleased to hear that you had a comfortable stay at Lotte Hotel Jeju.... More 

Level Contributor
61 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 5 weeks ago

Lotte Jeju is a deluxe hotel. We stayed at it first time in winter, very impressive to know their outdoor pool is heated while outside is 9 degree Celsius. Indoor swimming pool is good and hotel provide t shirt, short and sneaker for gymn attending. A good resort hotel and close to several museums. Worthy to pamper yourself in leisure... More 

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lottehoteljejuCRM, General Manager at Lotte Hotel Jeju, responded to this review

Dear Valued Guest Thank you for your stay at Lotte Hotel Jeju. It is so kind of you to take the time to leave such thoughtful review. Our heated outdoor pool of the Lotte Hotel Jeju, an indoor swimming pool and the kind of service provided Given the compliment, thank you for sightseeing, museums around the hotel and the points... More 

Donaghadee, United Kingdom
Level Contributor
148 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
5 of 5 stars Reviewed 5 weeks ago

A beautiful hotel, with excellent views from the room balconies. Fast and sufficient lifts (short waiting time). Comfortable, clean, spacious room, welcoming bowl of fruit, fast and free WiFi (over the whole hotel), and a splendid and extensive breakfast buffet. The conference facilities (room size and comfort, acoustics, view of screen, very helpful staff) were excellent. And, nightly, a "volcano... More 

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lottehoteljejuCRM, 제너럴 매니저 at Lotte Hotel Jeju, responded to this review

Dear Valued Guest Thank you for staying with us and sharing your experience at Lotte Hotel Jeju. Providing high quality of service is our responsibility ,stll,it feels great to be noticed for our efforts.Thank you very much for your encouragement. We are very pleased to hear that you had a comfortable stay at Lotte Hotel Jeju. As you mentioned,Our hotel... More 

Mumbai
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 5 weeks ago

Hotel Lotte has been one of the best hotels I have stayed in my 22 years of professional career. The property is sprawling and mesmerizing. The rooms are luxurious and with all modern amenities. There is 7 eleven shop and small restaurants near by. All rooms are non-smoking. I am not sure I can afford to stay, had it been... More 

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lottehoteljejuCRM, 제너럴 매니저 at Lotte Hotel Jeju, responded to this review

Dear Valued Guest Thank for staying with us and sharing your experience at Lotte Hotel Jeju. Providing high quality of service is our responsibility, still, it feels great to be noticed for our efforts.Thank very much for your encouragement. We are very pleased to hear that you had a comfortable stay at Lotte Hotel Jeju. As you said, our hotel... More 

Singapore, Singapore
Level Contributor
190 reviews
109 hotel reviews
common_n_hotel_reviews_1bd8 181 helpful votes
2 of 5 stars Reviewed June 16, 2015

We are very seasoned travelers and stayed at over 75 nights in hotels last year all over Asia. We cannot recommend this hotel for so many reasons. It is our first time in a Lotte Hotel, not sure if all of them are like this. 1) I sent an email prior to our arrival to verify that the price quoted... More 

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lottehoteljejuCRM, General Manager at Lotte Hotel Jeju, responded to this review

Dear Valued Cathy w Thank you for staying with us and sharing your experience at Lotte Hotel Jeju. We are very sorry for providing unsatisfactory service.we decide to improve facilities,service,food,clean as you mentioned. first of all,about the facility problem,we have a gradual plan for renovation,We will check our facilities more often to provide more confortable space for you. secondly, about... More 

Level Contributor
3 reviews
5 of 5 stars Reviewed May 30, 2015

Clerks are very kind. Foods are nice. Not a cheap price, but it worth it. There are good spectacles around like Jusangjeolli Cliff. The room is very clean and it is well maintained. I recommend this hotel for business and family trip.

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lottehoteljejuCRM, General Manager at Lotte Hotel Jeju, responded to this review

Dear Valued Guest Thank you very much for choosing Lotte Hotel Jeju as your home during your recent trip. We are very pleased to hear that you had a comfortable stay at Lotte Hotel Jeju. Lotte Hotel Jeju is located in the best position in jungmun resort. The surrounding area is adjacent to a world-wide tourist attractions and beautiful scenery.... More 

Seoul, South Korea
Level Contributor
22 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed May 21, 2015

Comfortable rooms, well appointed and well serviced / maintained. A bit of a trek between public spaces and rooms when one is in the "annex". Staff attentive and efficient. Wifi fast and reliable thru-out the hotel A great pity that it's very expensive [rooms, meals, beverages] for the value offered.

Was this review helpful? Yes
lottehoteljejuCRM, General Manager at Lotte Hotel Jeju, responded to this review

Dear Valued Guest Thank you for staying with us and sharing your experience at Lotte Hotel Jeju. Providing high quality of service is our responsibility. Still, it feels great to be noticed for our efforts. Thank you very much for your encouragement. We have shared your review on our service with our staff. we will refer to it as our... More 

HKG
Level Contributor
17 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed April 22, 2015

I stayed at the Lotte hotel for 5 nights to attend a conference at the nearby convention center. I would agree with other reviewers that the hotel is expensive. I paid over USD200 a night for the room which did not include breakfast. Rooms are spacious but dated. Hotel service was very good and the staff were friendly and polite.

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Hotel & grounds (120)
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