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Sheraton Incheon Hotel

Travelers' Choice award winner
153, Convensia-daero, Yeonsu-gu, Incheon 406-840, South Korea
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1 room 1 guest
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Sheraton Incheon Hotel
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293 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (52)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
  • All months
    (293)
  • Mar-May only
    (74)
  • Jun-Aug only
    (100)
  • Sep-Nov only
    (60)
  • Dec-Feb only
    (59)
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Singapore
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed yesterday NEW

I am giving only 2 stars for this hotel. The reason is, this is predominantly occupied by airline crews and focus of the front office is only on those and they don't care others. Even when I was on line in front near check in counter, they ignore and attend to airline crew members. I had to really intervene and... More 

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Grapevine, Texas
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Beautiful hotel that's one of the shorter buildings in Incheon. I have a room with two beds, facing the park - a beautiful view. If your room faces the park, the afternoon sun will be on your floor-to-ceiling windows and will make your room very hot in the summer. Keeping the curtains closed will help tremendously. The room is large... More 

Was this review helpful? Yes
Sheraton Incheo... H, Guest Relations Manager at Sheraton Incheon Hotel, responded to this review

Dear txbaker, thank you for staying with us. It is delight to hear that you enjoyed your stay with our comfortable room. Sheraton Incheon Hotel promises you to keep up the good works and hope to greet you soon in the near future. More 

Batavia, Illinois
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

This hotel was amazing. Located in the newly developed area of Incheon, it was only 20-30 minutes from our plant located in Ansan and was well worth the drive everyday. Taxis are cheap and readily available to Ansan from the hotel. The Sheraton staff all knows English and they are very helpful and accommodating. The bed was softer than Korean... More 

Was this review helpful? Yes
Sheraton Incheo... H, Guest Relations Manager at Sheraton Incheon Hotel, responded to this review

Dear cklane24. Warm greetings from Sheraton Incheon Hotel. Our aim is to make the guest feel ‘Home Away Home’ and to reach it, our staff put lots of effort. Learning other languages to communicate with our guest is one of great example and we are more than great you felt it. On your next visit, please kindly step by our... More 

Piatra Neamt, Romania
Level Contributor
54 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed 2 weeks ago

A quick 2 day 1 night stay to break up an extended Far East Travel. Bus from the Airport circa 25 mins to the Hotel ( no comp shuttle but very reasonable cost. As an SPG member the checkin took place on the Club Floor and was particularly efficient and informative, that said Korean hospitality does seem to sit a... More 

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Sheraton Incheo... H, Guest Relations Manager at Sheraton Incheon Hotel, responded to this review

Dear keithromania, warm greetings from Sheraton Incheon Hotel. We are honor to hear that you had fabulous stay with us. Everyday our staff put lots of effort and glad you felt it. Your valuable feedbacks surely deliver to BENE which will make them keep up the good works. Dear keithromania, thank you again for your generous comments and Sheraton Incheon... More 

Springfield, Missouri
Level Contributor
8 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

The Sheraton Incheon Hotel, in Incheon, South Korea, totally re-defines what great hospitality and comfort mean to their guests. It is not the biggest, the fanciest, or the most expensive hotel that my friends have taken me to. However, it is the best hotel with the brightest and the most courteous staff. All their key staff members can speak English... More 

Was this review helpful? Yes
Sheraton Incheo... H, Guest Relations Manager at Sheraton Incheon Hotel, responded to this review

Dear Steven P, thank you for staying with Sheraton Incheon Hotel. Our aim is to make the guest feel ‘Home Away Home’ and to reach it, our staff put lots of effort. Learning other languages to communicate with our guest is one of great example and we are more than great you felt it. We will definitely pass down your... More 

York, United Kingdom
Level Contributor
222 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Sited as it is in Incheon about an hour from Seoul this is a good modern Sheraton. Great staff and good comfortable rooms. Breakfast was good and all in all I had a very pleasant stay. There are bars and restaurants nearby but this is a modern hi-tech district so pretty much everything is new. However it is not totally... More 

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Sheraton Incheo... H, 고객 담당 매니저 at Sheraton Incheon Hotel, responded to this review

Dear Jon b, warm greetings from Sheraton Incheon Hotel. We are more than delight to hear that you enjoyed our comfortable room and breakfast with great staff. On your next visit, please kindly step by our concierge desk and they will be more than happy to assist you with most updated surround attration information. Thank you for your generous feedback... More 

Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago via mobile

It's far for downtown. App.1h 30min by subway. There is a small mall near the hotel,LOTTE. You can eat local food also. Breakfast good. Staff very helpfull and friendly. Room is good especially bed very very comf<3

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Sheraton Incheo... H, 고객 담당 매니저 at Sheraton Incheon Hotel, responded to this review

Dear Gonca S. Warm greetings from Sheraton Incheon Hotel. We are delight to hear that you enjoyed your stay with comfortable Sheraton Sweet Sleeper Bed and great breakfast. Everyday our staff put lots of effort to make our guest feel ‘Home Away Home’ and we are glad you also felt it. Gonca S, thank you for your generous feedback and... More 

1 review
2 of 5 stars Reviewed 3 weeks ago

I had stayed last Saturday for celebrating my husband birthday. And I choiced prepaid promotion and then I got the room at around 3 p.m which the same type I booked. The executive suite double room I got was guite modern besides it has wonderful bathroom. But the bedroom made us disappointed cause of capacity and design. The bathroom has... More 

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Sheraton Incheo... H, 고객 담당 매니저 at Sheraton Incheon Hotel, responded to this review

Dear Eun JOO 은. Thank you for staying with Sheraton Incheon Hotel. We regret to hear that we could not meet your expectation. Your valuable comments have been delivered to related department. Dear Eun JOO 은, Sheraton Incheon Hotel sincerely hope that we may have the pleasure of welcoming you back in the future to share our improvements with you. More 

Washington DC, District of Columbia
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This part of the town is a high tech international city developed to become a hub of scientific, technical, and business activities in the northeast Asia. If you do not have to travel into downtown Seoul, this is a good location to operate out of to reach nearby cities along the west coast. Local Korean-run hotels still lack the concept... More 

Was this review helpful? Yes
Sheraton Incheo... H, 고객 담당 매니저 at Sheraton Incheon Hotel, responded to this review

Dear ahncharles. Warm greetings from Sheraton Incheon Hotel. We are delight to hear that you enjoyed your stay with us. Your generous feedback has been delivered to each department. Sheraton Incheon Hotel promises you to keep up the good work and sincere hope to welcome you with warm and genuine in near future. More 

Taichung, Taiwan
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
2 of 5 stars Reviewed 4 weeks ago

The room is nice, the bed is comfortable, and the lobby is fancy. However, don't stay here unless your company is footing the bill, as the prices for everything and anything are outrageous. Forgot a razor? 17 bucks. Need wifi? 22 dollars. A bowl of cereal for breakfast? $9. The front desk staff is neither friendly nor helpful. Also, we... More 

Was this review helpful? Yes 2
Sheraton Incheo... H, 고객 담당 매니저 at Sheraton Incheon Hotel, responded to this review

Dear Palmetto88, thank you for staying with Sheraton Incheon Hotel. We sincerely apologize for the inconvenience and disappointment which you experienced during your stay here with us. We appreciate your open and frank review as only this will make us better. Your feedback has been shared with our team members and trainings are accordingly focused to improve our shortcomings. Dear... More 

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