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Sheraton Incheon Hotel

Travelers' Choice award winner
153, Convensia-daero, Yeonsu-gu, Incheon 406-840, South Korea
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Sheraton Incheon Hotel
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Sheraton Incheon Hotel
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247 reviews from our community

Traveler rating
    132
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    23
    6
    5
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (48)
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Puerto Ordaz, Venezuela
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

Super cozy hotel, very friendly staff, has an excellent Chinese and Italian restaurants , very comfortable room is well located 20 minutes from the airport, I recommend it 100% definitely be my choice to return to Korea

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Senior Contributor
32 reviews 32 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago

I often travel to Korea on business and frequently use the Sheraton Incheon. I have stayed in many Sheraton hotels around the World and generally find the brand really inconsistent. This property however I find very well run. 15 mins from the Airport (KRW88,000 in a hotel car) staff are superb, breakfast is good and varied, wifi works, the room... More 

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Sheraton Incheo... H, Guest Relations Manager at Sheraton Incheon Hotel, responded to this review

Dear David C, thank you for staying with Sheraton Incheon Hotel. We are more than delight to hear that we could provide the great service that you really need. Sheraton Incheon Hotel promises you to keep up the good work and looking forward to welcoming you soon in near the future. More 

Metro Manila, Philippines
Reviewer
5 reviews 5 reviews
1 of 5 stars Reviewed 1 week ago

When I packed and checked out, I forgot some things in the room when (swimsuit, cap, goggles, and other swim training equipment, total value 150 USD). I know the swimsuit was hanging in the bathroom, because I made a mental note the night before not to forget it—admittedly, that didn't quite work. The training equipment was in a light sports... More 

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Sheraton Incheo... H, Guest Relations Manager at Sheraton Incheon Hotel, responded to this review

Dear Vinonobile88, Warm greetings from Sheraton Incheon Hotel. Thank you for visiting Sheraton Incheon Hotel. We would sincerely like to apologize for the inconvenience and disappointment which you experienced during your visit. However, it was real pleasure talking with you today. Your valuable feedback always helps us to improve our standard of service quality and we took your comments sincerely... More 

Houston, Texas
Senior Contributor
37 reviews 37 reviews
17 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

What a great hotel! My only regret is my business trip allowed for only 1 night at this Sheraton. Absolutely stunning rooms that have everything you'd want with a gorgeous nighttime or daytime view. The room is very comfortable and clean and the bed was an absolute delight. A great work out room made for a vigorous exercise session followed... More 

Was this review helpful? Yes 1
Sheraton Incheo... H, Guest Relations Manager at Sheraton Incheon Hotel, responded to this review

Dear TravelinSteve2013 , thank you for staying with Sheraton Incheon Hotel. We are more than delight to hear that you satisfied your stay with our excellent facilities and our cozy room. We will keep up the good work to make your next stay more special and looking forward to welcoming you soon in near the future. More 

Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 2 weeks ago

I spent 5 weeks living at this hotel last year during the Incheon Asian Games so feel I am in a good position to review it. The bedrooms, restaurants, Club Lounge and public areas are what you would expect from a 5 star property however what sets this hotel apart in my opinion is the service. What wonderful staff...from the... More 

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Sheraton Incheo... H, Guest Relations Manager at Sheraton Incheon Hotel, responded to this review

Dear Linda F, warm greetings from Sheraton Incheon Hotel. We are very delight to hear that you enjoyed your stay with us. Everyday our staff put lots of effort to make our guest feel ‘home away home’ and we are more than delight to hear that we could satisfied your needs. Dear Linda F, Sheraton Incheon Hotel promises you to... More 

dallas
Contributor
16 reviews 16 reviews
7 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This is by far the nicest Sheraton I have EVER stayed in. The staff are wonderful and very helpful. Ask for a view of the park bc at night the view is spectacular. the rooms are very large, tub is huge, beds are comfy, wifi is great. There is a French press for the provided coffee and a fridge. Loved... More 

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Sheraton Incheo... H, Guest Relations Manager at Sheraton Incheon Hotel, responded to this review

Dear camox, warm greetings from Sheraton Incheon Hotel. It is an honor to hear that we are the nicest Sheraton you ever stayed. Everyday our staff puts lots of efforts to make our guest feel ‘home away home’ and update their knowledge to fulfill guests’ needs. We will make sure to deliver your generous feedback to our staff which will... More 

Senior Contributor
37 reviews 37 reviews
17 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed February 27, 2015

Not much for sight seeing in Incheon but if you are looking for a high class business hotel, this place is good. Rooms are large, modern bathroom, and airy. Good restaurant choices and buffet is nice. Service at the buffet needs some improvement (getting coffee, etc. is slow) but otherwise no complaints.

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Sheraton Incheo... H, Guest Relations Manager at Sheraton Incheon Hotel, responded to this review

Dear Andrew S, thank you for staying with Sheraton Incheon Hotel. Our spacious room with great view is everyone’s favorite and it is delight to hear that you also enjoyed. On your next visit, please step by our concierge then they will be more than happy to assist you with more updated attraction information. On the other hand, dear Andrew... More 

Los Angeles, California
Top Contributor
96 reviews 96 reviews
74 hotel reviews
59 helpful votes 59 helpful votes
3 of 5 stars Reviewed February 23, 2015

Firstly, this hotel is also called the Sheraton Incheon Airport Hotel. This hotel is not close the airport, its a 20-25 minute taxi ride costing $40-$50 USD EACH WAY. So, this adds about $100 to the room rate you're paying. Keep that in mind as there are nice hotels actually at the airport. This is a large, full-service hotel. The... More 

Was this review helpful? Yes 3
Sheraton Incheo... H, Guest Relations Manager at Sheraton Incheon Hotel, responded to this review

Dear mgeolina, warm greetings from Sheraton Incheon Hotel. We regret to hear that we could not meet your expectation. We will definitely go through the service standard again to provide right and better service to our valuable guests. Regarding the transportation, the KAL limousine bus is available from Incheon International airport to our hotel with KRW7,000 (Approx. US$7/ Adult). Please... More 

Singapore, Singapore
Senior Contributor
41 reviews 41 reviews
41 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed February 12, 2015

One night stay here in December 2014 after touring Seoul and before a early flight out of Incheon Airport. Location of the hotel is good for Incheon, it is near the train station and has a few restaurants nearby. Airport shuttle to the airport is very convenient and reliable. Was upgraded to an executive suite which is really a very... More 

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Sheraton Incheo... H, Guest Relations Manager at Sheraton Incheon Hotel, responded to this review

Dear Jclia, warm greetings from Sheraton Incheon Hotel. it is delight to hear that you enjoyed you’re your stay with us. However regards on the Breakfast selection we will pass down your valuable comments to Food and beverage department for better service on your next stay. Thank you again for your precious comments and Sheraton Incheon Hotel promises to keep... More 

MARCH
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 28, 2015

I found this hotel very clean and modern with very friendly and attentive staff, from receptionist's too the house maids and gym staff. Room is very modern and bed is very comfortable. Highly recommended this hotel to stay in as it's only 20/30 mins tube too downtown Seoul . There are 7/11's close to the hotel as well as bars... More 

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Sheraton Incheo... H, Guest Relations Manager at Sheraton Incheon Hotel, responded to this review

Dear westhamutdfc, thank you for staying with Sheraton Incheon Hotel. We are more than delight to hear that you enjoyed your stay with our excellent facilities and service. On your next visit, please step by our concierge desk and they will be more than happy to assist you with most updated restaurants and attractions information. Dear westhamutdfc, thank you for... More 

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