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All 100 Busan hotels

Lotte Hotel Busan

4.5 of 5 Hotel   |   772, Gaya-daero, Busanjin-gu, Busan 614-030, South Korea
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Ranked #2 of 100 Hotels in Busan
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 1 week ago
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379 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
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Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

The first one to the next couple weeks, so if I could get to see the difference in the morning. I am going through. we will not be able to get a good day, I am a beautiful person. 4th. we are going to be a little while, so if I could get to see the difference in price

Was this review helpful? Yes 1
paris
Top Contributor
109 reviews 109 reviews
92 hotel reviews
393 helpful votes 393 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I stayed at this hotel in 2000. Back then, it was very a impressive hotel from the first step. Location: very good, next to Lotte department store (food in basement,restaurant upper floor), subway also very close (50 meters), food street is also close by with a lot of restaurants and food stands. Lobby: very big, Las Vegas-like lobby with a... More

Was this review helpful? Yes 2
lLotteHotelBusanl, 제너럴 매니저 at Lotte Hotel Busan, responded to this review

Dear dtshura I would like to thank you to read your great review. I'm very surprised you stayed in 2000 and still remember about our hotel specifically. We had a huge tropical garden, grottos and waterfalls. From last year, we finished renovating our lobby, restaurants and rooms overall. You can't find tropical garden and grottos, but you can find our... More

Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
4 of 5 stars Reviewed 4 weeks ago

I was lucky to get corporate registration for club floor. Enjoyed the view and wonderful wifi . Location is great as well with walking distance to shops and eateries. Too bad being business trip so check in 5pm and left 730am next morning.

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lLotteHotelBusanl, 제너럴 매니저 at Lotte Hotel Busan, responded to this review

Dear Areyai I would like to thank you for sharing your precious time to write wonderful review. We are also lucky you stayed our hotel for business. If you come with your family or friends on your holidays, we will be more happy and lucky. You went out too early in the mornig, so you couldn't taste our delicious breakfast.... More

Luton, United Kingdom
1 review
5 of 5 stars Reviewed 4 weeks ago

I came to Lotte Hotel for a business trip and was really impressed. The atmosphere, the food, the club lounge on the 33rd floor were all fantastic! I am hard to please when it comes to food but their fresh salmon and cheese soup was really delicious. The hotel is great if you want a calm and relaxed space, even... More

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lLotteHotelBusanl, 제너럴 매니저 at Lotte Hotel Busan, responded to this review

Dear Melhudson I would like to thank you for your complimentary review. As you stayed our club deluxe type room, our club lounge and room was renovated for business guests. You can use freely computers, printers and 36th meeting room for 2 hours with coffee and slient mood. And it is really delightful you had a nice breakfast with our... More

Hong Kong
Top Contributor
61 reviews 61 reviews
16 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed August 19, 2014

Great location, the Lotte complex (hotel + department store and duty free) is situated on the Sumyun metro station. You got everything within reach. There is great selection of restaurants near the hotel, outside the Lotte complex. It's close enough to travel by taxi to Busan Station for KTX. Haeundae beach is a bit far away though, but there're a... More

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lLotteHotelBusanl, 제너럴 매니저 at Lotte Hotel Busan, responded to this review

Dear Anna W I would like to appreciate your review that makes us be proud. As you said, our hotel is in the center of Busan, so guests can go everywhere in Busan easily. I recommend you to go Taejongdae which has a nice ocean view and Busan citizen park opened recently. Especially, during summer session, transportation to go Haeundae... More

Sydney, Australia
Contributor
11 reviews 11 reviews
10 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed August 13, 2014

I stayed for a couple of nights for work in June. Great central location, near shops, night food market and and train. Rooms were spacious with modern facilities. Staff were very helpful and available. Breakfast was fine, the usual offerings of buffet and noodle/cook on demand. Free wifi a plus.

Was this review helpful? Yes 1
lLotteHotelBusanl, 제너럴 매니저 at Lotte Hotel Busan, responded to this review

Dear, Thang2166 It is my pleasure to serve your wonderful trip. We are glad you had a great time and were helped by our staffs when you want. Our facilities, especially rooms were renovated lately and finished in May. We tried to renew the style as modern. If you visit and use Lotte Hotel Again, let us check in your... More

Seoul
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed August 12, 2014

Rooms were not very clean and overall the hotel seemed outdated. Located in a very congested area with little to see it do except the adjoining department store. Staff were helpful and friendly but Dont think we would stay there again.

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lLotteHotelBusanl, 제너럴 매니저 at Lotte Hotel Busan, responded to this review

Dear gsuh First, I would like to apologize for your disappointing and thank you for sharing your opinion. I was very embarassed to read your problem about cleaning. I let our Housekeeping trained to clean rooms thoroughly and check again and again. I also think Hotel's room cleaning is the most important thing in the accommodation part. And I also... More

Burien, Washington
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 7, 2014

Had another great stay at the Lotte Hotel in downtown Busan. Had a tooth infection showup and the staff found a dentist that was open in the evenings. It took them about 15 minutes to find one - the Lotte staff were great! This is the 4th stay I have had at the Lotte and all visits were excellent.

Was this review helpful? Yes 1
lLotteHotelBusanl, 제너럴 매니저 at Lotte Hotel Busan, responded to this review

Dear Vlad55 It is delightful to read your hearty review. does your tooth problem get well? Our staffs are always ready to answer any help of guests and I'm glad that your ask worked well. We will prepare our service qualified and polished, and we will always welcome your visiting as you expect. Thank you very much every time visiting... More

Da Nang, Vietnam
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 30, 2014

I have stayed at the Lotte multiple times, it is one of my favourite hotels in Asia. The Club floor facilities and the friendly staff make this a home away from home. The three hour open bar in the evening is great

Was this review helpful? Yes 2
lLotteHotelBusanl, 제너럴 매니저 at Lotte Hotel Busan, responded to this review

Dear PJOB2014 I would like to thank you to read your review and your multiple times visitings It is honorable that Lotte Hotel is your favorite. We also do our best to answer your favor with best service and facility. Our duty is helping guests feel comfortable like own home, and it is very delightful you felt like that. I... More

San Diego, California
Senior Contributor
43 reviews 43 reviews
9 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed July 17, 2014

My husband and I stayed here for a weekend and it was great. Upon arrival the you're helped with your bags, once you check in your bags are tagged and delivered to your room. The hotel is located on the same grounds and the Lotte Department Store. Also there are several other restaurants and shops surrounding the location. Ok now... More

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lLotteHotelBusanl, 제너럴 매니저 at Lotte Hotel Busan, responded to this review

Dear, KarenaR4 It is very touched of me to read your specific and nice review and delightful you are satisfied with your Lotte Hotel Busan staying We always educate our staffs to provide guests the best service and try not to happen any problems to guests. Besides, our room was renovated recently in May, so as you feel, we prepare... More

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Additional Information about Lotte Hotel Busan

Address: 772, Gaya-daero, Busanjin-gu, Busan 614-030, South Korea
Phone Number:
Location: South Korea > Busan
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Lotte Hotel Busan 4.5*
Number of rooms: 650
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Also Known As:
Busan Lotte Hotel

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