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Novotel Ambassador Busan

292, Haeundaehaebyeon-ro, Haeundae-gu, Busan 612-010, South Korea
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Novotel Ambassador Busan
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Ranked #13 of 110 Hotels in Busan
A recent review
3 of 5 stars reviewed 2 days ago
winnzza Ulsan, South Korea
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421 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Ulsan, South Korea
1 review
3 of 5 stars Reviewed 2 days ago NEW

The hotel is located in an excellent location. A bit expensive. The quality of the beds need to be improved. Given that it's in a busy location it was very noisy during the night, hence couldn't get a goodnight sleep.

Review collected in partnership with Novotel Hotels

Was this review helpful? Yes
Novotel Ambaasa... B, 제너럴 매니저 at Novotel Ambassador Busan, responded to this review

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Ambassador Busan. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and... More 

Manchester, United Kingdom
Contributor
19 reviews 19 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Having stayed at above hotel, it was a great location, right on the beach. There was some noise from beach area, but not too late. Breakfast was good, although sometimes ran out of some food, but was regularly replaced. Food in hotel seemed expensive, but plenty of places to eat around hotel. Beach in May time was quiet, but apparently... More 

Was this review helpful? Yes
Novotel Ambaasa... B, 제너럴 매니저 at Novotel Ambassador Busan, responded to this review

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Ambassador Busan. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and... More 

Senior Contributor
29 reviews 29 reviews
29 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This is my first time visiting a Novotel but, I have heard many good things from my colleagues. I usually stay at IHG hotels. Upon my arrival to check in I didn't realized this hotel cost almost double of what I would normally pay for Intercontinental hotel. The view is great! and if you get the suite is great! The... More 

Was this review helpful? Yes
Novotel Ambaasa... B, 제너럴 매니저 at Novotel Ambassador Busan, responded to this review

Dear Guest, Thank you for bringing to our attention inconveniences you have encountered during your last visit to our hotel. Please rest assured that I would share this with my management team and have come up with plans to improve the level of service and product excellence to ensure our standards are consistently followed. I hope that we will have... More 

Senior Contributor
21 reviews 21 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Beach view, great service. All the possible facilities. Nothing possibly that one might think of to complain about. Busan center just outside the hotel. Simply great place, especially for a business stay.

Was this review helpful? Yes
Novotel Ambaasa... B, 제너럴 매니저 at Novotel Ambassador Busan, responded to this review

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Ambassador Busan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our... More 

Chicago, Illinois
Contributor
19 reviews 19 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 4 weeks ago

While it is a nice hotel, on a beautiful beach, we had quite a problem. Upon arriving in Busan train station, we booked Novotel for April 7 using Expedia. After confirmation and paying, Expedia changed our hotel stay from one night to three....and for.later in the month when we would no longer be in Korea. We went to Novotel, asked... More 

Was this review helpful? Yes 1
Novotel Ambaasa... B, 제너럴 매니저 at Novotel Ambassador Busan, responded to this review

Dear Guest, Thank you for bringing to our attention inconveniences you have encountered during your last visit to our hotel. Please rest assured that I would share this with my management team and have come up with plans to improve the level of service and product excellence to ensure our standards are consistently followed. I hope that we will have... More 

Contributor
19 reviews 19 reviews
19 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I really enjoyed my stay at the novotel in Busan. The hotel is very beautiful, perfectly located above the beach, with tons of restaurants surrounding it. The rooms are big and clean, giving you a warm cosy feeling. The breakfast buffet is great with a variety of foods, and I would definitely recommend to come and stay at this hotel... More 

Was this review helpful? Yes
Novotel Ambaasa... B, 제너럴 매니저 at Novotel Ambassador Busan, responded to this review

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Ambassador Busan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our... More 

Geoje, South Korea
1 review
5 of 5 stars Reviewed 5 weeks ago

I booked the Novotel Ambassador as a surprise 30th birthday/engagement present for my fiancé for April 11, 2015. After paying (yes, it IS expensive), I was devastated to realize that the Executive floors (including the Executive Lounge for Happy Hour and breakfast) would be closed!! To credit the hotel, they DID have a disclaimer on Hotels.com, where I booked, but... More 

Was this review helpful? Yes
Novotel Ambaasa... B, 제너럴 매니저 at Novotel Ambassador Busan, responded to this review

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Ambassador Busan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our... More 

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