We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Extended Stay America - Albany - SUNY

2.5 of 5
Hotel website
Hotel deals
1395 Washington Ave, Albany, NY 12206
Special Offer
SAVE 15% TODAY!
Book on
TripAdvisor
Trusted partner. We work with getaroom to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
1 room 1 guest
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Professional photos
Extended Stay America - Albany - SUNY
View Map
Add Photo Write a Review

104 Reviews from our TripAdvisor Community

Rate and write a review
Roll over, then click to rate
  Click to rate
Traveler rating
    41
    19
    16
    10
    18
See reviews for
23
17
11
33
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • English first
  • French first
  • Any
English first
  • All months
    (104)
  • Mar-May only
    (29)
  • Jun-Aug only
    (40)
  • Sep-Nov only
    (19)
  • Dec-Feb only
    (16)
All months
1 review
1 of 5 stars Reviewed 5 days ago NEW

When we first entered the first thing you noticed was the odor of burnt something.. Then it took 45 minutes to get a key... Besides that I saw a housekeeper get humiliated by the manager and the manager didn't have enough staff clean the rest of the rooms. By that time customers were complaining and the manager began to yell... More 

Was this review helpful? Yes
Liverpool
2 reviews
2 of 5 stars Reviewed 5 days ago NEW

I am on this hotel chain's mailing list and receive many emails offering booking discounts. It used to be that the discount was given upon check-in and for some reason that has since changed so that the full amount is charged at check-in and then the hotel is 'supposed to' credit back the discount amount when you check-out. Well, here... More 

Was this review helpful? Yes
Lima
Level Contributor
45 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
1 of 5 stars Reviewed 1 week ago

This was the worst excuse for a hotel EVER. From the moment we pulled into the parking lot after dark, we knew we were in trouble. There were people loitering out front and you had to walk through a haze of smoke to get into the lobby. Next, the hallways were dimly lit and run down. the room was awful!!... More 

Was this review helpful? Yes
1 review
2 of 5 stars Reviewed 4 weeks ago

I've stayed here in the past , and when I returned and seen that the parking lot had been re sealed and the building had a new paint job after a long winter, I was expecting another good stay. When I checked in I waited over an hour for a room, granted that the hotel had been sold out over... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Albany - SUNY, responded to this review

Your review for our hotel was recently brought to my attention. I sincerely apologize for the cleanliness issues you experienced. In response to your feedback, I will be making sure rooms are thoroughly cleaned and inspected prior to guest arrivals. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. If... More 

Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed July 12, 2015

i should have known this was going to be a problem due to the disastrous experience i had with their reservations dept; i am into my second week of a two month stay at this location and will likely not make it; the grounds are okay, the initial appearance of the rooms are okay; however, once you stay here you... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Albany - SUNY, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies for the housekeeping issues you experienced. I discussed your comments with the team, and we will work on improving our housekeeping schedule. I really appreciate you bringing this to our attention. If you would like to discuss this further, please... More 

vineland, nj
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed July 7, 2015

Stayed here for two nights over the first weekend in February 2015. We are rather precise ski travelers that live in South Jersey and have to make all the logistics work for a ski weekend. Albany was our choice on this weekend because we could drive up Friday night, arrive late, ski at Magic Mountain in Vermont (another 90 mins... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Albany - SUNY, responded to this review

Thank you for your review of your stay. I sincerely apologize that there was an issue with the alarm clock in a nearby room. I am disappointed that my housekeeping was not able to reset the alarm. Please accept our apology. In response to your feedback I will be retraining my staff to make sure this does not occur. Once... More 

1 review
5 of 5 stars Reviewed July 2, 2015

We had a home closing get delayed and had to cram two adults, two kids, and the dog into a room for a few weeks. We really enjoyed the relaxed atmosphere and kitchen. I cant say it was a leisurely trip, but extended stay helped us make the best of a tough situation.

Was this review helpful? Yes
Manager_11525, Manager at Extended Stay America - Albany - SUNY, responded to this review

Thank you for choosing us and for taking the time to provide feedback about your experience. We value your opinion so we can continue to improve the service we offer. It was a great pleasure for me to read the comments you submitted. One of the greatest rewards of my job is receiving encouraging feedback such as yours. Our staff... More 

Albany, New York
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 30, 2015

This is my 2nd time staying at this hotel. Alex was Happy to check me in early and even offered me the AAA discount that i didn't even know they offered when she noticed my key tag on the key chain. She was very friendly and accommodating, really went the extra mile. Overall stay was very nice. The management Staff... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Albany - SUNY, responded to this review

I want to thank you for taking the time to write a review of our hotel. I am glad to hear that you were pleased with your room and the great customer service you received from our staff. I will be sure to share your kind remarks with our team. Thank you for choosing Extended Stay America. We look forward... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed June 30, 2015

This hotel is excellant for short term as well as long term stays. Beds are very comfortable and include a real feather/down pillow! I slept like a baby, which is very unusual for me when im away. The place is spotless as well.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Albany - SUNY, responded to this review

I want to thank you for taking the time to write a review of our hotel. I am so glad to hear that you were pleased with the cleanliness of your room as well as the quality of sleep you received during your visit. We strive to provide our guests with all the comforts of home and we are very... More 

Albany, New York
1 review
4 of 5 stars Reviewed June 26, 2015

After a long ride, Zoe after conferring with Mohammed the manager allowed us to check in early. For the price could not ask for a better place to stay and the location was great. Thank you guys truly appreciated

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Albany - SUNY, responded to this review

Thank you so much for posting a review of our property. I am glad to read that we were able to accommodate your needs with an early check-in. I’m thrilled that you found our hotel to be a great value and enjoyed our friendly customer service. Thank you again for your kind words. The staff and I would love to... More 

Questions? Get answers from hotel staff and past guests. Ask a question

15 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (1)
Viewed
Other (1)

Management photos: Courtesy of the property manager

Viewed
All management photos (14)
Viewed
Bathroom (1)
Viewed
Room/suite (8)
Viewed
Dining (1)
Viewed
Hotel & grounds (2)
Viewed
Other (2)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Travelers also viewed these Albany hotels
0.1 mi away
CrestHill Suites Albany
CrestHill Suites Albany
#19 of 51 in Albany
4.0 of 5 stars 361 reviews
1.0 mi away
BEST WESTERN Sovereign Hotel - Albany
0.9 mi away
Days Inn Albany SUNY
Days Inn Albany SUNY
#30 of 51 in Albany
3.5 of 5 stars 337 reviews
Show Prices
Show Prices
Show Prices
0.1 mi away
Hilton Garden Inn Albany / SUNY Area
1.6 mi away
Staybridge Suites Albany Wolf Rd-Colonie Center
1.2 mi away
Hampton Inn Albany-Western Ave/University Area
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Prices are for 1 room, 2 adults
Price Your Stay