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Extended Stay America - Albany - SUNY

2.5 of 5
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1395 Washington Ave, Albany, NY 12206
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Extended Stay America - Albany - SUNY
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Ranked #27 of 50 Hotels in Albany
A recent review
3 of 5 stars reviewed 3 weeks ago
2312luke vineland, nj
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100 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
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    (29)
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    (36)
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    (16)
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2 of 5 stars Reviewed 6 days ago NEW

I've stayed here in the past , and when I returned and seen that the parking lot had been re sealed and the building had a new paint job after a long winter, I was expecting another good stay. When I checked in I waited over an hour for a room, granted that the hotel had been sold out over... More 

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Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

i should have known this was going to be a problem due to the disastrous experience i had with their reservations dept; i am into my second week of a two month stay at this location and will likely not make it; the grounds are okay, the initial appearance of the rooms are okay; however, once you stay here you... More 

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Manager_11525, General Manager at Extended Stay America - Albany - SUNY, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies for the housekeeping issues you experienced. I discussed your comments with the team, and we will work on improving our housekeeping schedule. I really appreciate you bringing this to our attention. If you would like to discuss this further, please... More 

vineland, nj
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Stayed here for two nights over the first weekend in February 2015. We are rather precise ski travelers that live in South Jersey and have to make all the logistics work for a ski weekend. Albany was our choice on this weekend because we could drive up Friday night, arrive late, ski at Magic Mountain in Vermont (another 90 mins... More 

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Manager_11525, General Manager at Extended Stay America - Albany - SUNY, responded to this review

Thank you for your review of your stay. I sincerely apologize that there was an issue with the alarm clock in a nearby room. I am disappointed that my housekeeping was not able to reset the alarm. Please accept our apology. In response to your feedback I will be retraining my staff to make sure this does not occur. Once... More 

1 review
5 of 5 stars Reviewed 4 weeks ago

We had a home closing get delayed and had to cram two adults, two kids, and the dog into a room for a few weeks. We really enjoyed the relaxed atmosphere and kitchen. I cant say it was a leisurely trip, but extended stay helped us make the best of a tough situation.

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Manager_11525, Manager at Extended Stay America - Albany - SUNY, responded to this review

Thank you for choosing us and for taking the time to provide feedback about your experience. We value your opinion so we can continue to improve the service we offer. It was a great pleasure for me to read the comments you submitted. One of the greatest rewards of my job is receiving encouraging feedback such as yours. Our staff... More 

Albany, New York
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

This is my 2nd time staying at this hotel. Alex was Happy to check me in early and even offered me the AAA discount that i didn't even know they offered when she noticed my key tag on the key chain. She was very friendly and accommodating, really went the extra mile. Overall stay was very nice. The management Staff... More 

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Manager_11525, General Manager at Extended Stay America - Albany - SUNY, responded to this review

I want to thank you for taking the time to write a review of our hotel. I am glad to hear that you were pleased with your room and the great customer service you received from our staff. I will be sure to share your kind remarks with our team. Thank you for choosing Extended Stay America. We look forward... More 

Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This hotel is excellant for short term as well as long term stays. Beds are very comfortable and include a real feather/down pillow! I slept like a baby, which is very unusual for me when im away. The place is spotless as well.

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Manager_11525, General Manager at Extended Stay America - Albany - SUNY, responded to this review

I want to thank you for taking the time to write a review of our hotel. I am so glad to hear that you were pleased with the cleanliness of your room as well as the quality of sleep you received during your visit. We strive to provide our guests with all the comforts of home and we are very... More 

Albany, New York
1 review
4 of 5 stars Reviewed June 26, 2015

After a long ride, Zoe after conferring with Mohammed the manager allowed us to check in early. For the price could not ask for a better place to stay and the location was great. Thank you guys truly appreciated

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Manager_11525, General Manager at Extended Stay America - Albany - SUNY, responded to this review

Thank you so much for posting a review of our property. I am glad to read that we were able to accommodate your needs with an early check-in. I’m thrilled that you found our hotel to be a great value and enjoyed our friendly customer service. Thank you again for your kind words. The staff and I would love to... More 

1 review
5 of 5 stars Reviewed May 28, 2015

I stayed at this extended stay for my wedding week. At first there was a discrepancy with my reservation with the night staff so I waited until morning and spoke with Mohammed the manager and he immediately changed my room to the right room and he also gave me a big discount on my room rate from the rate I... More 

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Manager_11525, General Manager at Extended Stay America - Albany - SUNY, responded to this review

Thank you for taking the time to write a review of your stay. I am glad to see that you were happy with our hotel. While I apologize for the initial issue at check-in, I am pleased that we were able to provide you with a great stay overall. Our attempt is to always make it right and make sure... More 

Bangalore, India
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed May 27, 2015

Located right across the SUNY campus, it's a nice place to spend your quality time. The room is spacious and even has a kitchen in there. Staff was helpful and are available round the clock. Breakfast spread is not there though - just a coffee machine and a few muffins at the reception. There are a number of restaurants around... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Albany - SUNY, responded to this review

I want to thank you for taking the time to post a review of your stay. I am glad to read that you were pleased with your stay at our hotel. We appreciate you letting us know that our grab-and-go breakfast was not to your satisfaction . We are sorry for this issue, but we are happy to read that... More 

1 review
5 of 5 stars Reviewed May 23, 2015

Staff was really helpful and friendly room was clean and comfortable. I work on the road and live in hotels and this place was great for the price. All the channels working flat screen and nice clean comfortable bed with NO BUGS!! I would definitely stay here again.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Albany - SUNY, responded to this review

I want to thank you for taking the time to post a review of your stay. I truly appreciate your comments regarding our friendly staff and comfortable accommodations. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future. More 

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