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Extended Stay America - Albany - SUNY

#29 of 49 Hotels in Albany
Certificate of Excellence
2.5 of 5
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1395 Washington Ave, Albany, NY 12206
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Extended Stay America - Albany - SUNY
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Ranked #29 of 49 Hotels in Albany
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 1 week ago
Carlos G Orlando, Florida, United States
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88 reviews from our community

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    14
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Orlando, Florida, United States
Top Contributor
141 reviews 141 reviews
63 hotel reviews
72 helpful votes 72 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel is centrally located and right across from SUNY university. Very close to the highway, Walmart and other locations. The room was clean, ample and comfortable. I like to have a kitchen and cook my own meals. Everything was in order and good repair. No complaints at all.

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GM-ESAalbany, General Manager at Extended Stay America - Albany - SUNY, responded to this review

Dear Mr. Carlos Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. We value your opinion so we can continue to improve the service we offer. It was a great pleasure for me to read the comments you submitted. One of the greatest rewards of my job is receiving encouraging feedback... More 

Albany NY
Top Contributor
87 reviews 87 reviews
23 hotel reviews
40 helpful votes 40 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

We stayed here between house closings. Much of what was advertised on website did not exist. It was a struggle to get housekeeping. Often went days and days without service. The breakfast offerings were minimal. It seemed many people here were workers who were having their stay paid by a company. Weekends tended to be party central for college kids.... More 

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GM-ESAalbany, General Manager at Extended Stay America - Albany - SUNY, responded to this review

Dear Global2Albany , Thank you for your recent review of your stay. I am sorry to hear that housekeeping was an issue. It is our policy to state to our guests at the beginning of check in that our hotel usually recieves housekeeping once every seven days. You are right in the sense that many of our guests are on... More 

1 review
5 of 5 stars Reviewed March 13, 2015

I stayed here for one week while working in Albany. Very convenient and hotel staff was pleasant. The Kitchen came in handy saved me a lot of money on eating out. i would definitely stay here again when working in Albany.

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Manager_11525, General Manager at Extended Stay America - Albany - SUNY, responded to this review

I appreciate you taking the time to write such a wonderful review of your stay with us. It's great to hear that you enjoyed our fully equipped kitchens, convenient location and our friendly staff. Thank you for choosing Extended Stay Hotels. We hope to see you again soon. More 

Albany, New York
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 5, 2015

Very nice staff... extremely convenient and over all great hotel for the price. Its nice to be able to cook definitely helps save money while traveling. Room had lots of space and big sleeping area with recliner chair. Close to malls.

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Albany - SUNY, responded to this review

I appreciate you taking the time to write a review of our hotel. I am glad that you were pleased with our rates, our great staff and your fully equipped kitchen during your stay with us. I will be sure to share your kind remarks with our team. Thank you for choosing Extended Stay America. We hope to have the... More 

1 review
1 of 5 stars Reviewed February 27, 2015

I would not recommend anyone to stay at this location. I have stayed at the Cresthill Suites right next door many times and its by far a superior hotel. The only reason I tried here was I smoke and Cresthill no longer offers smoking rooms. The list of what was wrong is long starting with not having what I booked... More 

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GM-ESAalbany, General Manager at Extended Stay America - Albany - SUNY, responded to this review

Dear Guest, Thank you for your recent review of your stay. The staff and I read your comments about your stay with us. Please know that we are sincerely sorry that you feel we did not provide a home away from home feeling. I discussed your comments with the team, and we are truly apologetic. If you have any questions... More 

Elmsford, New York, United States
2 reviews
1 of 5 stars Reviewed January 21, 2015

I stayed at the hotel while they were cleaning up from flooding from pipes bursting in the cold. You never would have known that was a problem. However, I was very disappointed with my experience. The room was clean but shabby, the bed was hard (not firm, hard), the towels were so rough I could hardly use them. The tissues... More 

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GM-ESAalbany, General Manager at Extended Stay America - Albany - SUNY, responded to this review

Dear Ms Sue R Thank you for your recent review of your stay.I am grateful for the feedback you provided so we are able to continually improve our hotel. The staff and I read your comments about your stay with us. I am truly sad to hear that you were not given a background on our property and the amenities... More 

East Granby, Connecticut
Top Contributor
89 reviews 89 reviews
19 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed January 1, 2015

Just returned from New year's in Albany, to connect with friends. Although several places in the area allowed pets, this was one of the few with fewer restrictions, and in a convenient location. Extended stay is a studio w a full kitchen. The vinyl floor of kitchen is a good surface for a dog (for its water dish and food).... More 

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GM-ESAalbany, General Manager at Extended Stay America - Albany - SUNY, responded to this review

Dear Mr Lakwatsera Thank you for your recent review of your stay.I am grateful for the feedback you provided so we are able to continually improve our hotel. The staff and I read your comments about your stay with us. I am truly happy to hear that you took advantage of our pet policy and felt our rooms were clean.... More 

Albany, New York, United States
1 review
3 of 5 stars Reviewed December 1, 2014

the room was fairly clean but the comforts were not so good. However, the service is not good either. There was no one who came to clean the room. Overall experience is not bad though, I would recommend it to anyone if you are willing to go for just a normal experience.

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GM-ESAalbany, Manager at Extended Stay America - Albany - SUNY, responded to this review

I am sorry to hear that no one was able to come clean your room. Our housekeeping is usually done on a weekly basis as most of our guests are long term stays. To ensure that a situation like yours doesn't happen again, my team is aware that they must state to our guests that housekeeping is done on a... More 

Camillus, New York, United States
1 review
5 of 5 stars Reviewed November 19, 2014

I'm currently staying in the hotel and was so pleased I wanted to review it immediately! Due to a tight budget I booked on Priceline and when I found out where I was staying I instantly read other reviews and became nervous. Turns out I had nothing to worry about. I'm not sure what these other reviewers saw but my... More 

Was this review helpful? Yes
GM-ESAalbany, General Manager at Extended Stay America - Albany - SUNY, responded to this review

Thank you for taking the time to write a review of your stay. I truly appreciate your comments regarding our clean and comfortable rooms. We strive to make all of our guests feel welcome and right at home and we are proud to have served you. Thank you again for your kind words. The staff and I would love to... More 

ny
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 30, 2014

Just got done spending 7 nights. Room was very clean, kitchen was perfect. I was able to do my own cooking for 7 days and not have to eat junk food. Has presentations to make all week, computer wifi was excellent. Brought my spray bottle of bleach that I always do (I have scrubbed many of hotel rooms), I only... More 

Was this review helpful? Yes 2
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