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Extended Stay America - Albany - SUNY

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1395 Washington Ave, Albany, NY 12206
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1 room 1 adult
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Extended Stay America - Albany - SUNY
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117 Reviews from our TripAdvisor Community

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North Fort Myers, Florida
Level Contributor
114 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
1 of 5 stars Reviewed December 14, 2015

Just a total dump. This facility has been poorly managed and lacks any practical effort to clean it. We knew we were I trouble when the desk people were running room to room to find an acceptable place for us to stay. Once we got to the room we would have checked out it was so dirty with the previous... More 

Helpful?
Thank Neonladder
Manager_11525, General Manager at Extended Stay America - Albany - SUNY, responded to this review

Thank you for taking the time to write a review of your stay. The issues you described are unacceptable, and I sincerely apologize for your experience. To prevent this from happening again, I will make sure we are thoroughly inspecting rooms prior to guest arrivals. We continually work to improve our hotel, so I really appreciate you providing us with... More 

Chicago, Illinois
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed December 13, 2015

if you stay here, you will make the stay what it is; i dealt most often with the hotel mgr, abraham, who tries to provide service but possibly due to staffing issues and related problems, it was a hard stay; problems weren't really ironed out until the end of my stay; i give them an A for trying but they... More 

Helpful?
Thank Yumeka A
Manager_11525, General Manager at Extended Stay America - Albany - SUNY, responded to this review

I want to thank you for taking the time to post a review of your stay. We appreciate you letting us know about the inconveniences you experienced. We are sorry for this issue, but are glad to read that we were able to accommodate your needs with a satisfactory stay. Thank you again for your review. We look forward to... More 

Syracuse, New York
1 review
2 of 5 stars Reviewed December 7, 2015

I started my stay at 7pm, by waiting for someone at the front desk because there was a sign stating that they were off helping another guest. After 5 minutes, someone came out from the front office, which means it was impossible that they were off helping a guest (one door to the office, they were in there the whole... More 

Helpful?
Thank MisterKS
Manager_11525, General Manager at Extended Stay America - Albany - SUNY, responded to this review

Thank you for taking the time to write a review of your stay. The issues you described are unacceptable, and I sincerely apologize for your experience. I discussed your comments with the team, and we will be implementing our deep cleaning and preventative maintenance procedures to ensure your experience is not repeated. I will also make sure we are responding... More 

Milton, Vermont, United States
Level Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed October 24, 2015

Very convenient location if just passing through the Albany area. Front desk person was friendly. Room had a bit of a funky smell and could have been cleaner but tolerable for the 8 hours we were there.

Helpful?
Thank Michelle R
Manager_11525, General Manager at Extended Stay America - Albany - SUNY, responded to this review

Thank you for taking the time to write a review of your stay. We appreciate you letting us know about the odor issues you experienced. We are sorry for this issue, but are happy to hear that you had a positive stay overall and enjoyed our convenient location. Thank you again for your review. We look forward to seeing you... More 

Level Contributor
58 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed October 15, 2015

My overall impression of this place isn't glamorous. Yes, this place was clean, plenty of parking, convenient location, cheap ~$100, and the continental breakfast was ok... But this place needs more employees... the front desk clerk shouldn't have been the only person working... Must've waited 30 minutes to check in, and 20 minutes to check out... On top of that,... More 

Helpful?
Thank Penguinator13
Manager_11525, General Manager at Extended Stay America - Albany - SUNY, responded to this review

Thank you for taking the time to write a review of your stay. I sincerely apologize that your stay was not to our company’s high standards. As this hotel’s manager, I can assure you that I have taken necessary actions to ensure your experience is not repeated. We continually work to improve our hotel, so I really appreciate you providing... More 

Goshen, New York
Level Contributor
3 reviews
2 of 5 stars Reviewed October 11, 2015

This hotel was so skeevy. Thank goodness it was only a one night stay; I would not have stayed any longer. First floor room - Carpet was dirty, blankets had dog hair; I left feeling very dirty. Right across the street from University so it may be convenient but there are so many other choices right next to this. I... More 

Helpful?
Thank AverageJoe97
Manager_11525, General Manager at Extended Stay America - Albany - SUNY, responded to this review

Thank you for taking the time to write a review of your stay. The housekeeping issues you described are unacceptable, and I sincerely apologize for your experience. To prevent this from happening again, I will use your comments as a training tool to coach our housekeeping staff to ensure our rooms meet our company’s high standards. We continually work to... More 

Kirkcudbright, United Kingdom
Level Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed October 10, 2015 via mobile

Made a last minute booking using Priceline and got a great deal. The guy at the desk(Abraham I think) was super helpful and friendly. Breakfast is a coffee and a muffin, so don't got expecting bacon and eggs. Having some fresh milk or cream available wouldn't be a bad idea though....

Helpful?
Thank Alexio87
Manager_11525, General Manager at Extended Stay America - Albany - SUNY, responded to this review

Thank you for taking the time to write a review of your experience with us. I'm so pleased to hear that you enjoyed your stay at our hotel and that our staff provided you with friendly customer service. I’m thrilled that you found our hotel to be a great value! Thank you again for your review. We look forward to... More 

Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed October 7, 2015

The price was reasonable for a one night stay. Convenient to the interstate and away from the hustle and bustle of the city. Many food options in the area and could even cook in the room if you wanted to. Room was clean.

Helpful?
Thank D/L W
Manager_11525, General Manager at Extended Stay America - Albany - SUNY, responded to this review

Thank you for taking the time to write a review of your experience with us. I'm so pleased to hear that you were satisfied with your stay. I truly appreciate your comments about our reasonable rates, comfortable rooms and convenient location. Thank you again for your review. We look forward to seeing you in the future, should your travels bring... More 

Brockville, Canada
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed September 29, 2015

This is a low budget hotel. Was good enough for our one night stay. Was clean and well kept and not anything like some of the negative reviews here. I looked up reviews after I had booked and paid and was dreading staying here, so was pleasantly surprised, it certainly did NOT live up to the negative reviews, in fact... More 

Helpful?
Thank GOODYJWG
Manager_11525, General Manager at Extended Stay America - Albany - SUNY, responded to this review

Thank you for taking the time to write a review of your stay. I am glad we were able to exceed your expectations. I’m pleased to read that we were able to accommodate your needs with a clean room at a reasonable rate. Thank you again for sharing your experience with us. We would love to see you again, should... More 

Singapore, Singapore
Level Contributor
6 reviews
3 of 5 stars Reviewed September 25, 2015

This place is very close to main campus of SUNY, nice location for students, I checked in late around 2 am with no problem. Cons: I saw stains on the linings surprisingly last day so I couldn't report it, there are some issues about cleanness of this hotel. Poor communication, in advance they didn't let me know that no extension... More 

Helpful?
Thank NaderHamzavi
Manager_11525, General Manager at Extended Stay America - Albany - SUNY, responded to this review

I want to thank you for taking the time to post a review of your stay. Please accept our apologies that your stay was not to your expectations. In response to your feedback, I will make sure we are closely inspecting our rooms as well as making sure we are clearly communicating our policies and procedures during guest arrivals. The... More 

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