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All 49 Albany hotels

Extended Stay America - Albany - SUNY

2.5 of 5 Hotel   |   1395 Washington Ave, Albany, NY 12206
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Ranked #31 of 49 Hotels in Albany
Certificate of Excellence 2014
A recent review
4 of 5 stars Reviewed January 1, 2015
lakwatsera2014 East Granby, Connecticut
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84 reviews from our community

Traveler rating
    31
    17
    14
    6
    16
See reviews for
20
14
11
23
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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1 review
1 of 5 stars Reviewed 4 days ago NEW

I would not recommend anyone to stay at this location. I have stayed at the Cresthill Suites right next door many times and its by far a superior hotel. The only reason I tried here was I smoke and Cresthill no longer offers smoking rooms. The list of what was wrong is long starting with not having what I booked... More 

Was this review helpful? Yes
GM-ESAalbany, General Manager at Extended Stay America - Albany - SUNY, responded to this review

Dear Guest, Thank you for your recent review of your stay. The staff and I read your comments about your stay with us. Please know that we are sincerely sorry that you feel we did not provide a home away from home feeling. I discussed your comments with the team, and we are truly apologetic. If you have any questions... More 

Elmsford, New York, United States
2 reviews
1 of 5 stars Reviewed January 21, 2015

I stayed at the hotel while they were cleaning up from flooding from pipes bursting in the cold. You never would have known that was a problem. However, I was very disappointed with my experience. The room was clean but shabby, the bed was hard (not firm, hard), the towels were so rough I could hardly use them. The tissues... More 

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GM-ESAalbany, General Manager at Extended Stay America - Albany - SUNY, responded to this review

Dear Ms Sue R Thank you for your recent review of your stay.I am grateful for the feedback you provided so we are able to continually improve our hotel. The staff and I read your comments about your stay with us. I am truly sad to hear that you were not given a background on our property and the amenities... More 

East Granby, Connecticut
Top Contributor
86 reviews 86 reviews
19 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed January 1, 2015

Just returned from New year's in Albany, to connect with friends. Although several places in the area allowed pets, this was one of the few with fewer restrictions, and in a convenient location. Extended stay is a studio w a full kitchen. The vinyl floor of kitchen is a good surface for a dog (for its water dish and food).... More 

Was this review helpful? Yes
GM-ESAalbany, General Manager at Extended Stay America - Albany - SUNY, responded to this review

Dear Mr Lakwatsera Thank you for your recent review of your stay.I am grateful for the feedback you provided so we are able to continually improve our hotel. The staff and I read your comments about your stay with us. I am truly happy to hear that you took advantage of our pet policy and felt our rooms were clean.... More 

Albany, New York, United States
1 review
3 of 5 stars Reviewed December 1, 2014

the room was fairly clean but the comforts were not so good. However, the service is not good either. There was no one who came to clean the room. Overall experience is not bad though, I would recommend it to anyone if you are willing to go for just a normal experience.

Was this review helpful? Yes
GM-ESAalbany, Manager at Extended Stay America - Albany - SUNY, responded to this review

I am sorry to hear that no one was able to come clean your room. Our housekeeping is usually done on a weekly basis as most of our guests are long term stays. To ensure that a situation like yours doesn't happen again, my team is aware that they must state to our guests that housekeeping is done on a... More 

Camillus, New York, United States
1 review
5 of 5 stars Reviewed November 19, 2014

I'm currently staying in the hotel and was so pleased I wanted to review it immediately! Due to a tight budget I booked on Priceline and when I found out where I was staying I instantly read other reviews and became nervous. Turns out I had nothing to worry about. I'm not sure what these other reviewers saw but my... More 

Was this review helpful? Yes
GM-ESAalbany, General Manager at Extended Stay America - Albany - SUNY, responded to this review

Thank you for taking the time to write a review of your stay. I truly appreciate your comments regarding our clean and comfortable rooms. We strive to make all of our guests feel welcome and right at home and we are proud to have served you. Thank you again for your kind words. The staff and I would love to... More 

ny
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 30, 2014

Just got done spending 7 nights. Room was very clean, kitchen was perfect. I was able to do my own cooking for 7 days and not have to eat junk food. Has presentations to make all week, computer wifi was excellent. Brought my spray bottle of bleach that I always do (I have scrubbed many of hotel rooms), I only... More 

Was this review helpful? Yes 2
Suffern
Senior Contributor
33 reviews 33 reviews
24 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed October 14, 2014

Spent 2 nights here while attending Family Weekend at UAlbany. Hotel is VERY convenient to campus. Having never stayed at an ESA before, we did not know, nor were we told, that our room would not be cleaned during our stay. I can understand this if we were booked for several days, but on a 2 night stay? That said,... More 

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Albany - SUNY, responded to this review

I appreciate you taking the time to write a review of your experience with us. We appreciate the kind comments about our convenient location and the cleanliness of our hotel; however, we apologize that the electrical outlet arrangement in your room and our grab-and-go breakfast did not meet your expectations. To uphold our company's high standards, we will review our... More 

Contributor
11 reviews 11 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed October 2, 2014

Booked this room through Priceline for $45; it was advertised on the hotel website for about $95. It was worth closer to $45. The room was clean and the bed comfortable, but my room was located near a corner of the building adjacent to a parking lot and outside door. There was disturbance from people coming and going. My room... More 

Was this review helpful? Yes 1
Ottawa, Canada
Top Contributor
56 reviews 56 reviews
56 hotel reviews
64 helpful votes 64 helpful votes
3 of 5 stars Reviewed September 28, 2014

Got this through Priceline (which rates it as a 2*) for $45. The place was fine. My room was quiet, no weird smells, spacious, clean enough and wifi worked well. It's very basic but really nothing terribly wrong with it.

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Albany - SUNY, responded to this review

Thank you for posting a review of our hotel. I am glad to hear that you were pleased with your spacious, clean room, our free Wi-Fi and your stay with us overall. Thank you for choosing Extended Stay America. We hope to have the opportunity to provide you with another enjoyable stay in the future. More 

Albany NY
Top Contributor
78 reviews 78 reviews
21 hotel reviews
33 helpful votes 33 helpful votes
1 of 5 stars Reviewed September 27, 2014

I travel throughout the US on a regular basis (70 plus nights a year). We needed temp housing between house closings and chose this based on proximity to my office and hotel's pet policy. Needed 3 weeks and took a prepayment discount to book the room. Now stuck in an amazingly poorly run hotel. How can Extended Stay allow this... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Albany - SUNY, responded to this review

Thank you for taking the time to write a review of our hotel. I apologize that you were not satisfied by our accommodations during your visit with us. As well, I am sorry to hear that your dishes were not delivered to your room after several requests. I will be meeting with our staff to review your comments and to... More 

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Additional Information about Extended Stay America - Albany - SUNY

Address: 1395 Washington Ave, Albany, NY 12206
Phone Number:
Location: United States > New York > Albany
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Extended Stay America - Albany - SUNY 2.5*
Number of rooms: 134
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Also Known As:
Extended Stay America Albany
Extended Stayamerica Albany Capital
Extended Stay Albany

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