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All 49 Albany hotels

Extended Stay America - Albany - SUNY

2.5 of 5
1395 Washington Ave, Albany, NY 12206
Hotel amenities
Extended Stay America - Albany - SUNY
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Ranked #8 of 49 hotels in Albany
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32 reviews from our community

    Trip type
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    24
    3
    3
    0
    2
Date Rating
Salisbury, Massachusetts
1 review
1 of 5 stars Reviewed May 28, 2013

First got in room TV did not work was switched to a room that smelled of smoke (non smoking room) heat/air conditioner was very noisy when it started, first room had a recliner but this room only had a very uncomfortable chair the first night there was a group on the second floor that was very noisy and but what... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Albany - SUNY, responded to this review
June 6, 2013

Thank you for your recent review of your stay. The situations you described regarding noise disturbances throughout the night, the level of cleanliness in your room and the lack of attention from our staff are truly regrettable. We are very sorry for your experience. The staff and I are currently working to improve our communication procedures to ensure guest requests... More

Southampton, Pennsylvania
Senior Contributor
37 reviews 37 reviews
27 hotel reviews
Reviews in 28 cities Reviews in 28 cities
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed May 28, 2013

Stayed here Memorial Day weekend, and it's a fine place to stay. Only planned to stay one night even though it's an extended stay place. We brought our dog, and their extra fee for having a pet was clearly stated, reasonable, and also explained at check-in. Although the hallway smelled smokey, our non-smoking room did not. The room was comfortable... More

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See 4 more reviews by HowardFromPA for Albany
NY
Top Contributor
71 reviews 71 reviews
18 hotel reviews
Reviews in 34 cities Reviews in 34 cities
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed May 20, 2013

This hotel was very basic. It was actually fine for my one night stay but if I had to stay longer I may have looked elsewhere. It boasts a total renovation but my room, although very clean, did not appear to be updated. Everything in it was nowhere near new from the appliances to the furniture etc. It had little... More

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See 5 more reviews by elsbells63 for Albany
Manager_11525, General Manager at Extended Stay America - Albany - SUNY, responded to this review
May 22, 2013

I appreciate you taking the time to write a review of your experience with us. We strive to provide guests with all the comforts of home, so I am disappointed to hear that we were not able to do this for you. To uphold our company's high standards, we will continue to focus on improving our hotel and its offerings.... More

Binghamton, New York
1 review
5 of 5 stars Reviewed May 14, 2013

We stayed at this location recently for four months because a family member was ill and was being treated at Albany Medical. The staff at the front desk (especially Jennifer and Lucy) were very friendly and helpful....genuinely concerned about our family situation. They always had a warm greeting, and made us feel like family. The housekeeping staff was also very... More

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Albany, New York, United States
1 review
5 of 5 stars Reviewed April 29, 2013

I seem to always be checking in when Jennifer is running the desk, and the service from her (and the rest of the staff) is always top notch. The rooms are simple yet totally worth it, with a full kitchen as an added bonus when you're on a business trip and just don't want to head back out (as the... More

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Jessup, Maryland
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed April 25, 2013

I am still in this hotel, and would most probably extend my stay. Nice room, nice place to stay. Lucy at the reception is great, very good in customer service, very freindly lady. Thanks, Lucy and keep it that way.

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1 review
5 of 5 stars Reviewed April 5, 2013 via mobile

Everything was great, clean hotels, great little kitchens, pots pans, refrigerator, the staff is great and friendly especially lucy. Have had no problems with gettin anything jsuch as towels, ans things of that nature and the beds are very comfortable Ill be stay here for the duration of my stay in Albany, New York

Was this review helpful? Yes
John D, Manager at Extended Stay America - Albany - SUNY, responded to this review
April 8, 2013

"Thank you so very much for your nice review of our property. Whenever I read comments like yours, it always gives me such great pleasure. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. As a member of the Extended Stay Hotels(sm) family, we are proud to... More

Albany, New York
1 review
5 of 5 stars Reviewed April 3, 2013

I will only stay here any time i am in Albany Rooms are grate Lucy is amazing and sweet lots of help. Wood be nice if there was a in door pool and wight room. I stayed for several weeks and Lucy always had a smill and was willing to help. Her attitude was always positive. Best hotel for the... More

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John D, Manager at Extended Stay America - Albany - SUNY, responded to this review
April 8, 2013

I would like to personally thank you for taking the time to write such wonderful things about your experience. Our hotel is totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours; it tells us that we are delivering on that commitment. Our business is... More

Albany, New York
1 review
5 of 5 stars Reviewed April 1, 2013

I got the room for my nephew and he and I want to thank Jennifer and Saabira for their helpfulness, courtesy and just down right niceness they shown during his stay. I would reccomend this hotel to everyone. Once again thank you both,

Was this review helpful? Yes
John D, Manager at Extended Stay America - Albany - SUNY, responded to this review
April 8, 2013

"Thank you so very much for your nice review of our property. Whenever I read comments like yours, it always gives me such great pleasure. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. As a member of the Extended Stay Hotels(sm) family, we are proud to... More

Riverton, Utah
1 review
5 of 5 stars Reviewed March 25, 2013

I stayed for several months and Lucy always had a smill and was willing to help. Her attitude was always positive. All the rest of the staff were great as well. Best hotel for the price. Great value! The location has easy access to I - 90 and is centrally located. The rooms are nice with everything needed to make... More

Was this review helpful? Yes
John D, Manager at Extended Stay America - Albany - SUNY, responded to this review
April 8, 2013

"Thank you so very much for your nice review of our property. Whenever I read comments like yours, it always gives me such great pleasure. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. As a member of the Extended Stay Hotels(sm) family, we are proud to... More

 
 
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Additional Information about Extended Stay America - Albany - SUNY

Also Known As:
Extended Stay America Albany
Extended Stayamerica Albany Capital
Extended Stay Albany
Address: 1395 Washington Ave, Albany, NY 12206
Region: United States > New York > Albany
Amenities:
Business Center Free Breakfast Free High-Speed Internet Free Parking Kitchenette Pets Allowed Wheelchair access
Hotel Style:
#2 Best Value Hotels in Albany
#2 Business Hotels in Albany
#10 Family Hotels in Albany
Price Range: $
Hotel Class:2.5 star (2.5*)
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