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Fairfield Inn Albany University Area

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1383 Washington Avenue, Albany, NY 12206
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Fairfield Inn Albany University Area
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Fairfield Inn Albany University Area
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133 reviews from our community

Traveler rating
    22
    55
    34
    17
    5
See reviews for
45
22
6
32
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
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Syracuse, NY
Senior Contributor
28 reviews 28 reviews
24 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed here recently for business. Overall it was ok. The room, bed and bathroom were for the most part clean. The bed and pillows were also clean and comfortable for a couple of nights. However the furniture, carpet and drapes could use a good cleaning. Of note the front doors are not automatic, which may be difficult for some to... More 

Was this review helpful? Yes
MARY K, Manager at Fairfield Inn Albany University Area, responded to this review

Thank you for taking the time to do a review on your stay with us we appreciate the feedback to better improve our services. Our hotel is currently under renovation which includes all the items you mentioned. Our rooms should be complete beginning of May and hope you will be back to try our new product. More 

Boston, Massachusetts
Senior Contributor
31 reviews 31 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 1 week ago

We've stayed here before and have had good luck. The staff is very friendly and accommodating but.. unfortunately there was a smell in the rooms I couldn't place. Perhaps it's the cleaning solution but reminded me of a nursing home. Hopefully this can be rectified.

Was this review helpful? Yes
MARY K, Manager at Fairfield Inn Albany University Area, responded to this review

I want to thank you for staying with us, and mentioning great things about our staff! Nevertheless, cleanliness and freshness is a key priority for our hotel and I am very sorry that this area fell short of your expectations. Please rest assured that your comments have been shared with the housekeeping team in an effort to improve our service.... More 

Senior Reviewer
8 reviews 8 reviews
5 of 5 stars Reviewed 3 weeks ago

The rooms are very comfortable, excellent beds. The staff are friendly and extra helpful , really going out of their way to help. They even helped decorate our room and get birthday cake as a surprise before our check-in. Great experience!

Was this review helpful? Yes
MARY K, Manager at Fairfield Inn Albany University Area, responded to this review

Thank you for giving us a review and letting us join in the Birthday celebration. Our goal is to make our guest feel comfortable when they are away from home even on special days. More 

Connecticut
Senior Contributor
47 reviews 47 reviews
12 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We stayed one night . The hotel was clean and reasonably comfortable. Not the best of the Fairfield Inns but just fine. I would stay again. Breakfast looked like the standard Marriot fare. I only had some fruit and coffee as we were planning a nice brunch somewhere on the way home. The real kudos for this place to go... More 

Was this review helpful? Yes
MARY K, Manager at Fairfield Inn Albany University Area, responded to this review

Thank you very much for your nice comments I am gald we made your stay enjoyable. I will make sure to pass on your review to our team. More 

Worcester, Massachusetts
Top Contributor
139 reviews 139 reviews
32 hotel reviews
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed February 18, 2015

Really nothing to complain about, had another nice comfortable stay at this Marriott property. Really enjoy that breakfast is included in the price. The reception was kind and courteous. The area is not bad as far as I could tell and there is a Walmart in close proximity. Only a couple miles from the downtown area too.

Was this review helpful? Yes 1
Bruce V, General Manager at Fairfield Inn Albany University Area, responded to this review

Thank you for your recent visit to our Fairfield Inn Washington Ave. On behalf of all the staff, we are delighted you chose us to stay. Soon we will be refreshing our hotels guest rooms and amenities. Please return and check out our new look in June 2015! More 

Chagrin Falls, Ohio
Contributor
11 reviews 11 reviews
11 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed February 8, 2015

I traveled through the Albany area twice in the past week from Ohio and both times I enjoyed my stay at this hotel. The staff was friendly, the check-in time efficient and what I most loved was they provided free newspapers! The two biggest drawbacks, however, are there are no refrigerators in the rooms and the other residents' doors slam... More 

Was this review helpful? Yes
MARY K, Manager at Fairfield Inn Albany University Area, responded to this review

Thank you for taking the time to do a review on your stay with us. We take pride in meeting all of the guest expectations and have shared your review with the team to make sure all expectations are meet. More 

Calabash, North Carolina
Senior Contributor
24 reviews 24 reviews
9 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed January 2, 2015

Not at all what I would expect from a hotel in the Marriott family. Room had a sparse appearance. Needs to be refurbished, especially the bathroom. Mold on the shower curtain. (When I reported the mold the staff was very apologetic.) Breakfast was fine. Location is good.

Was this review helpful? Yes
MARY K, Manager at Fairfield Inn Albany University Area, responded to this review

Thank you for taking the time to review our Fairfield Inn. We appreciate any and all feedback. We apologize for not exceeding our/your standards. We have passed along your feedback to our team ensure that not only are we meeting, but exceeding all guests expectations. More 

Buffalo, New York
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed December 15, 2014

This hotel is a solid choice for travel to the Albany/SUNY Albany area. Check-in is good and efficient. I'm a Marriott Silver Elite Member and they recognize your loyalty when you check in - I always appreciate that. I wish that they had a thermostat control in the room, not the high/low warm/hot setting directly on the heater but the... More 

Was this review helpful? Yes
MARY K, Manager at Fairfield Inn Albany University Area, responded to this review

Thank you very much for taking the time to give a review on your stay with us. I am glad we were able to meet expectations as a Marriott Silver Rewards member. More 

New York
1 review
5 of 5 stars Reviewed December 14, 2014

I just stayed here for 2 nights and experienced superb service from Mary and Jessica. They treated me as if it was a 5 star hotel, and made my stay in Albany very pleasant. Other than the hotel being clean and renovated, I highly recommend this hotel because of the service you will receive from these two wonderful people.

Was this review helpful? Yes
Bruce V, General Manager at Fairfield Inn Albany University Area, responded to this review

Thank you for staying with us at Fairfield Albany. I have passed along your great comments regarding Mary and Jessica. They were thrilled you enjoyed your stay. Have a terrific Holiday Season More 

Armonk, New York
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 of 5 stars Reviewed October 29, 2014

The overall appearance of the hotel can be improved. The room was not that spacious even with two queen beds. They ran out of food because they had a recall on eggs.The carpet definitely needs replacing however, the workers were very professional and friendly.

Was this review helpful? Yes
Bruce V, General Manager at Fairfield Inn Albany University Area, responded to this review

Thank you for taking the to review our Fairfield Inn. We do apologize that we failed to exceed your/ our expectations. We greatly appreciate any feedback that we receive from our loyal travelers. We have shared your information within our hotel staff. More 

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