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Holiday Inn Express Albany-Western Ave University

2.5 of 5
1442 Western Avenue, Albany, NY 12203
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Holiday Inn Express Albany-Western Ave University
Ranked #2 of 49 hotels in Albany
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246 reviews from our community

Traveler rating
    180
    58
    8
    0
    0
See reviews for
Families
85
 
Couples
45
 
Solo
21
 
Business
69
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Date Rating
Staten Island, NY
Contributor
16 reviews 16 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed May 22, 2013 NEW

It has been quite some time since I've stayed at a Holiday Inn. I've preferred the Hilton, Marriott, Carlson, Choice Hotel families. This Holiday Inn Express had such a high level of service, pleasant surprises, and clean, comfortable accommodations. Little things make the difference. Pillows that are labeled "firm" or "soft," free high-speed internet, mouthwash, snacks offered at check-in, etc.... More

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See 3 more reviews by SBPCEAP for Albany
staten island
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 21, 2013 NEW via mobile

The friendliest front staff I've met. Very accommodating. Great breakfast included. After a full day of training came back for a swim. Pool spotless and warm. Surprised with a free dinner and dessert which is served Tuesday nights...soon to be a BBQ

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Saint Albans, Vermont
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 27, 2013 via mobile

Stayed here 2 nights while in Albany on a shopping trip with my daughters. I don't think i can find 1 negative thing to say, it was a great experience. Staff were friendly and polite, from front desk to the maids. Rooms were clean and i was happy to see bathrooms that looked new & modern. The inroom fridge &... More

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ExpressAlbany_NY, General Manager at Holiday Inn Express Albany-Western Ave University, responded to this review
May 5, 2013

Thank you for sharing your experience! We did read this to the staff and we are also posting these on a board here at the hotel. Keeping our focus on clean rooms and good service!! We hope to see you again soon. Kathy Tabora General Manager More

albany
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 of 5 stars Reviewed April 19, 2013

Great place to stay when visiting the Albany - New York! The staff was very pleasant and friendly.The counter under bathroom vanity had dust and under the guest room table vaccum not done.Got late checkout as Priority club member.

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ExpressAlbany_NY, General Manager at Holiday Inn Express Albany-Western Ave University, responded to this review
April 26, 2013

Thank you very much for taking the time to post and share your experience. We have discussed your comments with all of our housekeeping staff and our Inspector to make sure that we do not overlook any dusting or vacuuming. Guests who post reviews help us so much in making sure we don't slip! Thank you for helping stay at... More

Manchester, NH
Top Contributor
55 reviews 55 reviews
13 hotel reviews
Reviews in 26 cities Reviews in 26 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed April 18, 2013

This by far was on the best Holiday Inn Expresses I've ever stayed in. I've had some bad experiences as of late but this experience reaffirmed the reasons why I enjoyed the Priority Club. The hotel is truly first class. It's clean, has a nicely done modern update, and comfortable rooms. The place even had a fresh new smell! The... More

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ExpressAlbany_NY, General Manager at Holiday Inn Express Albany-Western Ave University, responded to this review
April 26, 2013

Thank you very much for your review! We are honored by your comments. The staff does try very hard and to suggest we should be gold standard, well, your review garnered a big round of applause when we read it at our morning meeting! We hope to see you again soon Kathy Tabora General Manager More

Middletown, Connecticut
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 7, 2013 via mobile

Great place to stay when visiting the University of Albany - New York! The staff was very pleasant and friendly. Impeccable care and all around cleanliness. Nicest hotel I've seen in a long time! Quality assurance job one!

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ExpressAlbany_NY, General Manager at Holiday Inn Express Albany-Western Ave University, responded to this review
April 18, 2013

Thank you so very much for posting about your experience with us. We read this to our staff at our morning meeting. They have really come to look forward to these! We hope to see you again sometime soon! Kathy Tabora General Manager More

Lakewood, New Jersey
1 review
5 of 5 stars Reviewed April 4, 2013

We had an excellent experience on our recent stay at this Hotel. We walked in at 2:30 AM and were greeted by the very friendly night staff, Richard and Jim. They were able to help accommodate us even though we originally did not plan on bringing all our children. The rooms were very clean and the kids had a great... More

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ExpressAlbany_NY, General Manager at Holiday Inn Express Albany-Western Ave University, responded to this review
April 7, 2013

Please know how much we appreciate the time it takes to post a review and share your experience. Richard and Jim are both long term employees with our company and it is very nice to be able to thank them for doing such a good job. Our housekeepers just love love love all these cleanliness comments too! Thank you again!... More

Montreal, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 1, 2013

We came late on Friday evening, No advance verifications. The man at the desk( name Jafar) was extremely friendly and helpful.We got a very good price and spend a very good night at the hotel. ROOM WAS CLEAN, NO ANY ODOURS. Beds are very comfortable. Morning breakfast was good, even more that we expected from continental breakfast. Everything was perfect,... More

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ExpressAlbany_NY, General Manager at Holiday Inn Express Albany-Western Ave University, responded to this review
April 7, 2013

We hope we do get to see you back with us again but in the meant time wanted to send over our appreciation for your review. Jafar is great! He has been with us for a long time and we love having him here. If you get to hear his laugh...it is that very contagious kind! Kathy Tabora General Manager More

Orlando, Florida
Senior Contributor
41 reviews 41 reviews
18 hotel reviews
Reviews in 26 cities Reviews in 26 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed March 29, 2013

I had the pleasure of staying at this location of almost 70 days while working in the area. I can't say enough about how friendly the staff was and how accomodating they were to all my needs. This experience in itself made it the #1 for reason for giving the hotel five stars. The hotel is located in an area... More

Was this review helpful? Yes 1
ExpressAlbany_NY, General Manager at Holiday Inn Express Albany-Western Ave University, responded to this review
April 7, 2013

Wow! Thank you, Thank you!! I am very lucky to have such a great staff that really truly wants to take care of our guests... I really appreciate that you shared your story. They do what they do because they want to, but it is always nice to show them how appreciated they are. Hope you are feeling much better... More

Utica, New York, USA
Top Contributor
50 reviews 50 reviews
9 hotel reviews
Reviews in 16 cities Reviews in 16 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed March 18, 2013

I was in Albany for training for 3 weeks and stayed at this hotel week 1. The hotel was very nice and the room was very CLEAN which is the most important thing in my book! The continental breakfast was great and the front desk staff were also great! I would definitely stay here again! If I had to list... More

Was this review helpful? Yes
See 16 more reviews by Shannon K for Albany
ExpressAlbany_NY, General Manager at Holiday Inn Express Albany-Western Ave University, responded to this review
April 7, 2013

Thank you very much for taking the time to write a review! We are very sorry to have only been able to host you for one of your weeks but very glad that you enjoyed your time with us. If you wanted to shoot me a quick message with your room number I would love to get at that shower... More

 
 
 
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Hotel Summarization (Beta)

What travelers say

  • Free breakfast(7)
  • Very clean(4)
  • Front desk staff(4)
  • Great Hotel(3)
  • Breakfast buffet(3)

Additional Information about Holiday Inn Express Albany-Western Ave University

Address: 1442 Western Avenue, Albany, NY 12203
Phone Number:
Region: United States > New York > Albany
Amenities:
Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotels in Albany
#3 Business Hotels in Albany
Price Range: $$
Hotel Class:2.5 star (2.5*)
Official Description (provided by the hotel):
Choose the Albany, NY hotel that is as smart as you are. We built this hotel in the right location, outfitted our rooms with up-to-date amenities, and hired a staff that delivers award-winning service. All together we provide a fresh, clean, comfortable stay with solid value. We know how important it is to be in the right spot in upstate New York. Our suburban hotel is located within 1 mile of the University at Albany, College of St. Rose, and Albany NanoTech. With easy access to Routes 87 and 90, this Albany hotel is the smart spot for a rest during your trip from New York City, Boston, Montreal or Syracuse. Only 4 miles from downtown Albany, you can visit the New York State Capitol, Empire State Plaza and Times Union Center.The Holiday Inn Express Albany offers our guests beautifully appointed guest rooms that welcome them to a traditional space. We have created a friendly environment designed with our guests' needs in mind.ADA accessibility is important to us. Be sure to let us know your needs and we will provide the right accessible room choice for you. ... more   less 
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Also Known As:
Holiday Inn Express Albany-Western Ave University Hotel Albany
Holiday Inn Express Albany-Western Ave University Hotel
Holiday Inn Express Albany
Holiday Inn Albany
Albany Holiday Inn

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Holiday Inn Express Albany-Western Ave University
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