We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 49 Albany hotels

Holiday Inn Express Albany-Western Ave University

2.5 of 5 Hotel   |   1442 Western Avenue, Albany, NY 12203
Hotel website
Hotel deals
Hotel amenities
Special Offer
Save on Hotel Packages!
Save Saved
You added Holiday Inn Express Albany-Western Ave University to your Saves list
Holiday Inn Express Albany-Western Ave University
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
You must enter dates to see the best prices.
96%
Ranked #2 of 49 hotels in Albany
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 1 week ago
Roedergd
  • Reviews (344)
  • Photos (50)
  • Amenities
  • Q&A
  • Room tips (43)
  • Location
  • More
Write a Review

344 people have reviewed this hotel

Traveler rating
    245
    86
    11
    0
    2
See reviews for
129
62
24
83
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (43)
Date | Rating
  • English first
  • French first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Any
English first
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

This Holiday Inn Express continues to provide excellent value at a reasonable cost. It's definitely among the top 5% in its category. Our manager, Jafar, was MOST helpful in meeting some of our special requests and housekeeping was responsive to our request to have our room made up ASAP. Our room was ample and the beds were most comfortable. We... More

Was this review helpful? Yes 1
A TripAdvisor Member
1 of 5 stars Reviewed 1 week ago

Room smells musty and is small and feels like a cheap motel. Didn't bother to use any of the amenities. Dingy hallways and worn furniture. Really a disappointment and way overpriced. Has ruined any chance of us coming to a holiday inn express again.

Was this review helpful? Yes
ExpressAlbany_NY, General Manager at Holiday Inn Express Albany-Western Ave University, responded to this review

I am very sorry to hear about the issues surrounding your stay with us. Our goal is to provide a quality stay, clean and comfortable rooms and excellent service, all the while exceeding our guests expectations. We clearly did not provide this for you. Please contact me directly either through this site or at the hotel directly so we can... More

New Windsor, New York
Senior Contributor
47 reviews 47 reviews
11 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 1 week ago

Service was excellent. From check in to housekeeping to breakfast, all ensured they greeted you and asked how we were doing. Double rooms were comfortable & clean! Beds were just right firmness. A/C unit was quite strong & quiet (#227). We needed another set of towels and additional shampoo/conditioner (since you get only 2 uses out per bottle) all provided... More

Was this review helpful? Yes 1
Somerset, New Jersey
Contributor
20 reviews 20 reviews
11 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed here over Memorial Day weekend for gym rat challenge AAU basketball tournament. Hotel location is ideal-right off NYS Thruway cna get anywhere. Literally two minutes form Crossgates Mall as well, with lots of dining options. Breakfast was good and staff attendants were pleasant an immediatley eplenished anything that ran out. Room was clean and comfortable, fridge was useful for... More

Was this review helpful? Yes 1
Damascus, Maryland
Top Contributor
53 reviews 53 reviews
25 hotel reviews
76 helpful votes 76 helpful votes
3 of 5 stars Reviewed 4 weeks ago

1 night stay with wife and two young kids. -Very friendly and helpful staff. -Pool area was nice. Loved the warm temps in the pool, but also wished they had a hot tub. -Breakfast was good, lots of choices and it was free! One point it got a little crowded and there was a long wait for the pancake maker.... More

Was this review helpful? Yes
ExpressAlbany_NY, General Manager at Holiday Inn Express Albany-Western Ave University, responded to this review

Thank you for taking the time to post a review!! I know how busy it gets with life and kids!! That pancake machine sure is popular so yes, on occasion there is a bit of a wait. But they are definitely tasty and worth it! :) While we do not have any plans to add a hot tub, we'd love... More

New York City, New York
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This is a Holiday Inn Express that does everything you expect from a HI Express and does them well. Clean, comfortable room: check. Two firm pillows and two soft pillows which are labeled - nice touch. Mini-fridge is mini but bigger than most mini's. Location: check. Near Highways and local dining and shopping. Close to SUNY Albany. Facilities: check. I... More

Was this review helpful? Yes 1
ExpressAlbany_NY, General Manager at Holiday Inn Express Albany-Western Ave University, responded to this review

Great Review? Check!! Thank you for sharing our experience and for providing your point of view. We appreciate the time you took to post this, as well as for having chosen us in the future!! Hospitably yours, Kathy Tabora General Manager More

Alberta
Top Contributor
85 reviews 85 reviews
37 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed June 8, 2014

Kira (front desk) was extremely happy & friendly! A very nice change from some hotels we've been to. The hotel was very nice (although our mattress was way too soft - possibly broken? which I mentioned to the front desk at checkout). The property is nice but a little overpriced considering the competition is $50/night cheaper. The breakfast area is... More

Was this review helpful? Yes
ExpressAlbany_NY, General Manager at Holiday Inn Express Albany-Western Ave University, responded to this review

Thank you for taking the time to comment on Kira, she is a wonderful and important member of our front desk team!! We are happy to hear that you enjoyed your stay; we do remain competitive with similar hotels in the area, I hope next time we can do a better job of providing the value for your stay! Hospitably... More

Goose Bay, Labrador Canada
Senior Contributor
33 reviews 33 reviews
21 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed June 4, 2014

Stayed here as like to choose similiar hotels as to try ensure where we are staying is an acceptable location for my family . This was a great spot. Good location. Excellent staff and great accomodations. Reccommend highly. Great value.

Was this review helpful? Yes
ExpressAlbany_NY, General Manager at Holiday Inn Express Albany-Western Ave University, responded to this review

Thank you fro the review! We appreciate your business as well as the time you took to share your experience. We hope to see you and your family back again! Hospitably yours, Kathy Tabora General Manger More

Rochester
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed June 1, 2014 via mobile

All around great experience, room was clean, staff was really great. The location is also perfect, 15 mins from the Capitol district, 5 mins to mall shopping and right off of the interstate for wherever else you may want to go.

Was this review helpful? Yes
ExpressAlbany_NY, General Manager at Holiday Inn Express Albany-Western Ave University, responded to this review

We love hearing reviews like this!! Thank you very much Hospitably yours, Kathy Tabora General Manager More

2 reviews
5 of 5 stars Reviewed May 24, 2014

Great place, clean, friendly and modeI will definitely recommend and visit again. All the staff where friendly. Only down side is that it is.slightly out of the way but is close to.a park and ride to make travelling to York easy

Was this review helpful? Yes
ExpressAlbany_NY, General Manager at Holiday Inn Express Albany-Western Ave University, responded to this review

Thank you for sharing your experience!! Hospitably yours, Kathy Tabora General Manager More

Owners: What's your side of the story?
If you own or manage Holiday Inn Express Albany-Western Ave University, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to Holiday Inn Express Albany-Western Ave University? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Holiday Inn Express Albany-Western Ave University

Address: 1442 Western Avenue, Albany, NY 12203
Phone Number:
Location: United States > New York > Albany
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Albany-Western Ave University 2.5*
Reservation Options:
TripAdvisor is proud to partner with IHG, Booking.com, Expedia, Travelocity, Orbitz, Priceline, Tingo, BookingOdigeoWL, Despegar.com, Hotels.com, Venere, Agoda and Otel so you can book your Holiday Inn Express Albany-Western Ave University reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Express Albany-Western Ave University Hotel Albany
Holiday Inn Albany

50 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (16)
Viewed
Room/suite (4)
Viewed
Pool/beach area (2)
Viewed
Bathroom (1)
Viewed
Hotel & grounds (3)
Viewed
Dining (5)
Viewed
Other (1)

Management photos: Courtesy of the property manager

Viewed
All management photos (35)
Viewed
Dining (7)
Viewed
Pool/beach area (3)
Viewed
Hotel & grounds (5)
Viewed
Room/suite (14)
Viewed
Other (6)

Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Swimming Pool Wheelchair access
Hotel Style
#2 Family Hotel in Albany #2 Romantic Hotel in Albany #6 Business Hotel in Albany
Hotel Class
Official Description (provided by the hotel)
Choose the Albany, NY hotel that is as smart as you are. We built this hotel in the right location, outfitted our rooms with up-to-date amenities, and hired a staff that delivers award-winning service. All together we provide a fresh, clean, comfortable stay with solid value. We know how important it is to be in the right spot in upstate New York. Our suburban hotel is located within 1 mile of the University at Albany, College of St. Rose, and Albany NanoTech. With easy access to Routes 87 and 90, this Albany hotel is the smart spot for a rest during your trip from New York City, Boston, Montreal or Syracuse. Only 4 miles from downtown Albany, you can visit the New York State Capitol, Empire State Plaza and Times Union Center.The Holiday Inn Express Albany offers our guests beautifully appointed guest rooms that welcome them to a traditional space. We have created a friendly environment designed with our guests' needs in mind.ADA accessibility is important to us. Be sure to let us know your needs and we will provide the right accessible room choice for you. ... more   less 
Number of rooms
121

Questions & Answers

Enter your question for this accommodation's staff to answer. Other travelers may answer as well.
    Posting guidelines

    See which rooms travelers prefer