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All 49 Albany hotels

Holiday Inn Express Albany-Western Ave University

2.5 of 5 Hotel   |   1442 Western Avenue, Albany, NY 12203
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96%
Ranked #2 of 49 hotels in Albany
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 1 week ago
Ray W Liverpool, United Kingdom
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362 people have reviewed this hotel

Traveler rating
    255
    93
    11
    1
    2
See reviews for
139
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (48)
Date | Rating
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English first
Austin, Texas
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

My 1st review-Starting out on a negative. But, I was told by the Express staff to go to TA and leave comments. Mentioned that to my scheduling assistant when I told her to move me to another hotel and she talked me into posting here it goes. 3rd visit to this Express. Lots of turn over and it shows, staff... More

Was this review helpful? Yes 1
ExpressAlbany_NY, General Manager at Holiday Inn Express Albany-Western Ave University, responded to this review

Dear SynergisticRX, Thank you for this analysis of your stay with us. It gives us some key issues that we clearly need to work on. Our monthly front desk meeting is next week and we will discuss this review at that time. The front desk team works very, very hard and they will be disappointed to hear this; thankfully, they... More

Liverpool, United Kingdom
Top Contributor
61 reviews 61 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 1 week ago

Great location just off the highway and a number of restaurants in walking distance. Complimentary breakfast was plentiful and the breakfast room was spacious. The rooms were big and well equipped and the beds very comfy. If all holiday inns were of this standard I would always chose holiday Inn! They have done a great job with this hotel well... More

Was this review helpful? Yes 1
Lancaster, New York
Senior Reviewer
10 reviews 10 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

The desk clerk was friendly and helpful. The room was comfortable and very clean. The morning breakfast area was clean and the breakfast was plentiful and free. Easy access to major highways. We will definitely stay there again.

Was this review helpful? Yes 1
London, United Kingdom
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed in a double double room with my wife and two kids. Plenty of space, everything we needed, and everything new, clean and to a great spec. Breakfast buffet very good and we got the pool to ourselves for a quick dip,after breakfast. Incredible value for an overnight.

Was this review helpful? Yes 1
Warren
Top Contributor
76 reviews 76 reviews
58 hotel reviews
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I've been here several times before, consider it one of the better ones I've seen in the US. And when I do come back, I'm reminded why. I normally do HIX, so I know the way it is supposed to be done. This thing I noticed this time was that the entire staff 'gets it', really make you feel welcome,... More

Was this review helpful? Yes 1
ExpressAlbany_NY, General Manager at Holiday Inn Express Albany-Western Ave University, responded to this review

Wow, thank you!! Thank you for the business, the stars, the review....but especially for noticing how the staff comes together to do what they do. It is sometimes difficult to put into words how hard each individual employee works to participate, what it takes to create the team that they are. We aren't always perfect, but we always do try.... More

Albany, New York
1 review
5 of 5 stars Reviewed 2 weeks ago

I am a truck driver. Call hotel to see if they had parking for me. When I got there they had a space blocked out for me. They also help guide me in. When I checked in they impressed me with that process also. The title of the review says it ALL. E.C.S. :-)

Was this review helpful? Yes
ExpressAlbany_NY, General Manager at Holiday Inn Express Albany-Western Ave University, responded to this review

Oh, we really appreciate that you share this story. Lori and Jack both made that happen; they are a strong part of our team here!! Hospitably yours, Kathy Tabora General Manager More

Toronto, Canada
Senior Contributor
41 reviews 41 reviews
10 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We have stayed at this hotel a few times and every time we find it just a perfect location for our quick overnight stays. The rooms are clean and well maintained. The food in the morning breakfast area very well organized. Just a pleasant place to stay.

Was this review helpful? Yes
ExpressAlbany_NY, General Manager at Holiday Inn Express Albany-Western Ave University, responded to this review

Thank you! We appreciate the repeat business and sharing your experience with this five star review is the cherry on top!! Hospitably yours, Kathy Tabora General Manager More

Top Contributor
88 reviews 88 reviews
20 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stopped here on vacation and we're very pleasantly surprised. As a matter of fact we liked it so much that we decided to stay another night. From the clerk that checked us in (I think his name was jafar?) To Cathy and Lori everyone was extremely friendly and patient with everyone. Breakfast was really awesome with much more then... More

Was this review helpful? Yes
ExpressAlbany_NY, General Manager at Holiday Inn Express Albany-Western Ave University, responded to this review

Thank you for the excellent review. Jafar has been with us for a very long time and is a great asset to the team. He, along with Cathy and Lori, are great examples of the amazing staff I am blessed to work with every day. We do hope to see you again soon! Hospitably yours, Kathy Tabora General Manager More

Senior Contributor
29 reviews 29 reviews
7 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stopped here on our way back west from Maine. The hotel is outstanding. 1. Very clean. Hotel is 18 years old yet appears brand new. Everything was so clean in the building. Rooms are a good size too. 2. Friendly staff. All the staff were very friendly, and helpful. Really made our stay a treat. 3. Breakfast. Hands down... More

Was this review helpful? Yes 1
ExpressAlbany_NY, General Manager at Holiday Inn Express Albany-Western Ave University, responded to this review

Thank you!!! That pancake machine is pretty neat huh! We do hope we get to have you back again someday. I cannot convey how much we appreciate that you chose us in the first place. Plus how nice it was for the staff to hear this review! Hospitably yours, Kathy Tabora General Manager More

NYC
Contributor
12 reviews 12 reviews
5 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We had a very clean room. Personnel are friendly. Amenities include better than standard breakfast. Lots of room for all at breakfast. Many choices including pancakes, yogurt, fresh fruit, good sticky buns. Pool too small and warm. Needed bigger poolside towels. Sauna or hot tub would be nice to get a "spa" experience. Gym equipment adequate but not great. Not... More

Was this review helpful? Yes 1
ExpressAlbany_NY, General Manager at Holiday Inn Express Albany-Western Ave University, responded to this review

Thank you for taking the time to post a a review about your stay with us. We happy that we were able to provide you with a comfortable stay! We do keep our pool at a temperature of 85 degrees. As it is on the small side, the size and temperature are more conducive to swimming rather than laps. We... More

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Additional Information about Holiday Inn Express Albany-Western Ave University

Address: 1442 Western Avenue, Albany, NY 12203
Phone Number:
Location: United States > New York > Albany
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Albany-Western Ave University 2.5*
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Also Known As:
Holiday Inn Express Albany-Western Ave University Hotel Albany
Holiday Inn Albany

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Swimming Pool Wheelchair access
Hotel Style
#2 Family Hotel in Albany #2 Romantic Hotel in Albany #6 Business Hotel in Albany
Hotel Class
Official Description (provided by the hotel)
Choose the Albany, NY hotel that is as smart as you are. We built this hotel in the right location, outfitted our rooms with up-to-date amenities, and hired a staff that delivers award-winning service. All together we provide a fresh, clean, comfortable stay with solid value. We know how important it is to be in the right spot in upstate New York. Our suburban hotel is located within 1 mile of the University at Albany, College of St. Rose, and Albany NanoTech. With easy access to Routes 87 and 90, this Albany hotel is the smart spot for a rest during your trip from New York City, Boston, Montreal or Syracuse. Only 4 miles from downtown Albany, you can visit the New York State Capitol, Empire State Plaza and Times Union Center.The Holiday Inn Express Albany offers our guests beautifully appointed guest rooms that welcome them to a traditional space. We have created a friendly environment designed with our guests' needs in mind.ADA accessibility is important to us. Be sure to let us know your needs and we will provide the right accessible room choice for you. ... more   less 
Number of rooms
121

Questions & Answers

Questions? Get answers from Holiday Inn Express Albany-Western Ave University staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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