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All 49 Albany hotels

Holiday Inn Express Albany-Western Ave University

2.5 of 5 Hotel   |   1442 Western Avenue, Albany, NY 12203
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96%
Ranked #2 of 49 hotels in Albany
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 days ago
WomblesofHamilton London, United Kingdom
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358 people have reviewed this hotel

Traveler rating
    252
    93
    11
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    2
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138
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (46)
Date | Rating
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English first
London, United Kingdom
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Stayed in a double double room with my wife and two kids. Plenty of space, everything we needed, and everything new, clean and to a great spec. Breakfast buffet very good and we got the pool to ourselves for a quick dip,after breakfast. Incredible value for an overnight.

Was this review helpful? Yes
Warren
Top Contributor
76 reviews 76 reviews
58 hotel reviews
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed 1 week ago

I've been here several times before, consider it one of the better ones I've seen in the US. And when I do come back, I'm reminded why. I normally do HIX, so I know the way it is supposed to be done. This thing I noticed this time was that the entire staff 'gets it', really make you feel welcome,... More

Was this review helpful? Yes
Albany, New York
1 review
5 of 5 stars Reviewed 1 week ago

I am a truck driver. Call hotel to see if they had parking for me. When I got there they had a space blocked out for me. They also help guide me in. When I checked in they impressed me with that process also. The title of the review says it ALL. E.C.S. :-)

Was this review helpful? Yes
ExpressAlbany_NY, General Manager at Holiday Inn Express Albany-Western Ave University, responded to this review

Oh, we really appreciate that you share this story. Lori and Jack both made that happen; they are a strong part of our team here!! Hospitably yours, Kathy Tabora General Manager More

Toronto, Canada
Senior Contributor
41 reviews 41 reviews
10 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 1 week ago

We have stayed at this hotel a few times and every time we find it just a perfect location for our quick overnight stays. The rooms are clean and well maintained. The food in the morning breakfast area very well organized. Just a pleasant place to stay.

Was this review helpful? Yes
ExpressAlbany_NY, General Manager at Holiday Inn Express Albany-Western Ave University, responded to this review

Thank you! We appreciate the repeat business and sharing your experience with this five star review is the cherry on top!! Hospitably yours, Kathy Tabora General Manager More

Top Contributor
88 reviews 88 reviews
20 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed 1 week ago

We stopped here on vacation and we're very pleasantly surprised. As a matter of fact we liked it so much that we decided to stay another night. From the clerk that checked us in (I think his name was jafar?) To Cathy and Lori everyone was extremely friendly and patient with everyone. Breakfast was really awesome with much more then... More

Was this review helpful? Yes
ExpressAlbany_NY, General Manager at Holiday Inn Express Albany-Western Ave University, responded to this review

Thank you for the excellent review. Jafar has been with us for a very long time and is a great asset to the team. He, along with Cathy and Lori, are great examples of the amazing staff I am blessed to work with every day. We do hope to see you again soon! Hospitably yours, Kathy Tabora General Manager More

Senior Contributor
26 reviews 26 reviews
4 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stopped here on our way back west from Maine. The hotel is outstanding. 1. Very clean. Hotel is 18 years old yet appears brand new. Everything was so clean in the building. Rooms are a good size too. 2. Friendly staff. All the staff were very friendly, and helpful. Really made our stay a treat. 3. Breakfast. Hands down... More

Was this review helpful? Yes 1
ExpressAlbany_NY, General Manager at Holiday Inn Express Albany-Western Ave University, responded to this review

Thank you!!! That pancake machine is pretty neat huh! We do hope we get to have you back again someday. I cannot convey how much we appreciate that you chose us in the first place. Plus how nice it was for the staff to hear this review! Hospitably yours, Kathy Tabora General Manager More

NYC
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We had a very clean room. Personnel are friendly. Amenities include better than standard breakfast. Lots of room for all at breakfast. Many choices including pancakes, yogurt, fresh fruit, good sticky buns. Pool too small and warm. Needed bigger poolside towels. Sauna or hot tub would be nice to get a "spa" experience. Gym equipment adequate but not great. Not... More

Was this review helpful? Yes 1
ExpressAlbany_NY, General Manager at Holiday Inn Express Albany-Western Ave University, responded to this review

Thank you for taking the time to post a a review about your stay with us. We happy that we were able to provide you with a comfortable stay! We do keep our pool at a temperature of 85 degrees. As it is on the small side, the size and temperature are more conducive to swimming rather than laps. We... More

Georgetown, Canada
2 reviews
4 of 5 stars Reviewed 2 weeks ago

Stayed here for one night en route to Maine. Really comfortable beds but tiny sofa bed for kids. Friendly staff and free breakfast were appreciated. Lots of variety at breakfast but most was pre cooked or processed food.

Was this review helpful? Yes
ExpressAlbany_NY, General Manager at Holiday Inn Express Albany-Western Ave University, responded to this review

Thank you for choosing to stay with us!! We appreciate the business as well as the comments. I am sorry that the breakfast did not offer enough options. We do try to offer as much fresh and whole foods as we can. The bagels are from a local kosher bakery and delivered fresh daily. We also offer whole fruit such... More

Redhill, United Kingdom
Senior Contributor
30 reviews 30 reviews
30 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed here for a night on the way back to New York by train. We were unable to book a city centre hotel room due to the bar exam taking place, so the hotel was a bit out of the way by taxi for us. However, it is well located for the main highway for road travellers. Staff were welcoming... More

Was this review helpful? Yes
ExpressAlbany_NY, General Manager at Holiday Inn Express Albany-Western Ave University, responded to this review

Thank you for taking the time to post a review and for having chosen us in the first place. I am sorry you did not enjoy our breakfast, even as complimentary offering, we strive to make it great and provide many choices from yogurt, fresh delivered bagels, pastries, hot and cold cereals, whole fruits, yogurts, scrambled eggs and omelets that... More

Connecticut
Top Contributor
70 reviews 70 reviews
19 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 3 weeks ago

stayed one night for a College visit.2 queen beds were comfortable and the property is clean.just be aware its a non smoking hotel.when we got our room we walked in and phew someone smoked it smelled of ashes I immediately went down to front desk and she gave us another room and apologized.Breakfast is full hot and you can even... More

Was this review helpful? Yes 1
ExpressAlbany_NY, General Manager at Holiday Inn Express Albany-Western Ave University, responded to this review

Thank you very much for sharing your experience here and for being so understanding over the smoky first room We do try our hardest to catch those before our guests do. We will need to try harder. We do hope to see you again in the future!! Hospitably yours, Kathy Tabora General Manager More

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Additional Information about Holiday Inn Express Albany-Western Ave University

Address: 1442 Western Avenue, Albany, NY 12203
Phone Number:
Location: United States > New York > Albany
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Albany-Western Ave University 2.5*
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Also Known As:
Holiday Inn Express Albany-Western Ave University Hotel Albany
Holiday Inn Albany

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Swimming Pool Wheelchair access
Hotel Style
#2 Romantic Hotel in Albany #2 Family Hotel in Albany #6 Business Hotel in Albany
Hotel Class
Official Description (provided by the hotel)
Choose the Albany, NY hotel that is as smart as you are. We built this hotel in the right location, outfitted our rooms with up-to-date amenities, and hired a staff that delivers award-winning service. All together we provide a fresh, clean, comfortable stay with solid value. We know how important it is to be in the right spot in upstate New York. Our suburban hotel is located within 1 mile of the University at Albany, College of St. Rose, and Albany NanoTech. With easy access to Routes 87 and 90, this Albany hotel is the smart spot for a rest during your trip from New York City, Boston, Montreal or Syracuse. Only 4 miles from downtown Albany, you can visit the New York State Capitol, Empire State Plaza and Times Union Center.The Holiday Inn Express Albany offers our guests beautifully appointed guest rooms that welcome them to a traditional space. We have created a friendly environment designed with our guests' needs in mind.ADA accessibility is important to us. Be sure to let us know your needs and we will provide the right accessible room choice for you. ... more   less 
Number of rooms
121

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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