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Holiday Inn Express Albany - Downtown

2.5 of 5 300 Broadway, Albany, NY 12207 (Formerly Red Carpet Inn)
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Certificate of Excellence 2014
Holiday Inn Express Albany - Downtown
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Holiday Inn Express Albany - Downtown
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259 reviews from our community

Traveler rating
    91
    109
    40
    12
    7
See reviews for
68
56
22
67
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Montreal, Canada
2 reviews
5 of 5 stars Reviewed 1 week ago

My friend and I were in town for the Mohawk Hudson River Marathon. We chose this hotel because of it's proximity to the finish line. We stayed here 2 years previous and were happy with it. The staff are very helpful and friendly. They go out of their way to make the stay pleasant. The breakfast was put on early... More

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buffalo new york
Contributor
11 reviews 11 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My husband and I stayed for 3 nights since he was attending a conference. Our 4th floor room was clean, quiet and comfortable. Even facing the highway, we had no noise issues. The room was cleaned early every morning while I worked out and had breakfast. I agree that the location with abandoned buildings was a little disconcerting but we... More

Was this review helpful? Yes 1
Phoenix
Top Contributor
118 reviews 118 reviews
42 hotel reviews
121 helpful votes 121 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Here was my problem. I needed a hotel that would offer me both an Amtrak shuttle and an Albany Airport shuttle. The Holiday Inn Express Downtown Albany, (HIEDA) was the ticket. Taking Amtrak from northern NY near Westport, the earliest I could get into Albany was about 5pm. I know Amtrak claims they arrive at 4:45, but this is not... More

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York, Pennsylvania
2 reviews
4 of 5 stars Reviewed 3 weeks ago

We were visiting my grandson at RPI and needed a place to stay overnight. Perfect choice. When we checked in we were asked why we were in town, and learned that there was a discount for family of students. The hotel staff was very friendly and helpful. The room was clean and comfortable and the location was very convenient. We... More

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Westmoreland, New Hampshire
Contributor
11 reviews 11 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed here only one night, while we were in town to visit the New York State Museum and see the U.S. Army Spirit of America at Times Union Center. THe draw of the HIE was the proximity to the events, and the availability of a shuttle around Albany. We were very pleased with our room and with the helpfulness... More

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Lowell, North Carolina
Top Contributor
90 reviews 90 reviews
22 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I had to stay for night for business. Miss Rose was an excellent in greeting and ensuring that I would have a good stay. During the course of getting settled in, the staff talked about a two block walk to a Cajun Pub (Parish's) down the street. It was good talking to someone who knew the area and gave expert... More

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1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 12, 2014

Even as a platinum member it appeared that I was going to spend the night in my car (everybody said there was no room available) until the very kindhearted Guest Service Manager (Rose) came to my aid. Rose is the kind of manager who would do whatever it takes to make sure the guest is taken care of in a... More

Was this review helpful? Yes 2
usa
Senior Contributor
42 reviews 42 reviews
35 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed September 8, 2014

Excellent experience for a hotel in this class. The staff was exceptional - friendly, can-do, get-it-done. They got me in a room early (I requested in advance) and when the shuttle wasn't going to be on time, they paid for my cab without me asking for it. Room was clean and relatively big. Only improvements could be a mattress pad... More

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Upper Marlboro, Maryland
Contributor
19 reviews 19 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed September 5, 2014

The staff was terrific. They handled nearly every problem pleasantly and effectively. Those they couldn't resolve, they found ways to make right. For example, there is a design flaw in the rooms that cost me a small gash on my head. There was nothing anyone could do about that pending the next round of renovations, except apologize, express sympathy and,... More

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IHGCare, Guest Relations Manager at Holiday Inn Express Albany - Downtown, responded to this review

Dear DaveC1942 Thank you for your recent stay with us. It means a lot to us that you have taken time to write such a thorough and insightful review. While we are pleased that fitness center, pool area, and staff service were to your liking, we regret that the room quality did not make for an exemplary hotel stay. Please... More

Upstate NY
Senior Contributor
36 reviews 36 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed September 5, 2014

Hotel was OK and it's convenient to the interstate, though a little confusing to find even with GPS due to the road works in the area. Staff were friendly and knowledgeable about the area. Location was iffy - lots of abandoned buildings in the immediate area, but improves within a few blocks. Still, felt a bit unsafe walking to/from the... More

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IHGCare, Guest Relations Manager at Holiday Inn Express Albany - Downtown, responded to this review

Dear Sciencesy, First of all, thank you very much for your recent stay at our hotel. We continually strive to accommodate all of our guests and their needs, and we are pleased to have the opportunity to do that for you during your visit with us. On the other hand, we are sorry you were not well satisfied with the... More

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Additional Information about Holiday Inn Express Albany - Downtown

Address: 300 Broadway, Albany, NY 12207 (Formerly Red Carpet Inn)
Phone Number:
Location: United States > New York > Albany
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Albany - Downtown 2.5*
Number of rooms: 135
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Also Known As:
Holiday Inn Express Albany - Downtown Hotel Albany
Albany Holiday Inn

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