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Holiday Inn Express Albany - Downtown

#18 of 49 Hotels in Albany
Certificate of Excellence
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300 Broadway, Albany, NY 12207 (Formerly Red Carpet Inn)
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Holiday Inn Express Albany - Downtown
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Holiday Inn Express Albany - Downtown
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279 reviews from our community

Traveler rating
    97
    114
    47
    14
    7
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70
58
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78
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Newark, New Jersey
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

I have stayed at this hotel four times and I must say that the BEST stay was the first time. They are not consistent and that's why I rate them average. The rooms are spacious and if you're lucky, you'll get a room with a hotel. Being a member of the IHG rewards is meaningless here. They don't post the... More 

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Syracuse, New York
Contributor
12 reviews 12 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This is a great hotel if you're doing business in downtown Albany. The shuttle bus ( staffed by friendly helpful drivers) avoids the difficulty of parking. The breakfast is excellent with multiple selections. I always use this when conducting business in Albany.

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1 review
5 of 5 stars Reviewed 3 weeks ago via mobile

I brought a huge group of people to stay here recently and every single way the hotel could make it easeful, they did. Honestly I am so grateful the staff there is there to help. And I will never forget the kindness they showed us. Best hotel in Albany by a landslide.

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Short Hills, New Jersey
Senior Contributor
31 reviews 31 reviews
24 hotel reviews
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We chose this because of its location close to Interstate 87/787. While location says downtown, at night it looked quite seedy. The hotel was decent, with a standard sized rooms. Parking is tight and the lobby is hidden behind pillars.

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IHGCare, Guest Relations Manager at Holiday Inn Express Albany - Downtown, responded to this review

Dear Calcuttan, We appreciate you sharing your experiences with regards to your stay at our hotel. We work very hard to ensure our facilities and guest services are superior and it is nice to read that the location of the property is a close proximity to your needs and found the rooms up to your par. However, it is regrettable... More 

Ogdensburg, New York
Top Contributor
85 reviews 85 reviews
52 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Stayed one night for business. Room was what you would expect for a HIE. Bathroom was pretty small but clean. Heat did not work so the room was 55F, even with the thermostat set on 90F. Staff was not very sympathetic when I mentioned it to them at check out. Beds not real comfortable. Wifi was free but very weak.

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IHGCare, Guest Relations Manager at Holiday Inn Express Albany - Downtown, responded to this review

Dear lcshea, Thank you for staying with us during your business trip and for writing us a review. I am pleased you liked the room and bathroom of our hotel. Our goal is to provide memorable guest experiences but reading from your feedback, it is unfortunate we weren't able to do so on this occasion. It is to my absolute... More 

Lewiston, New York
Top Contributor
109 reviews 109 reviews
21 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Checked into the Holiday Inn Express Downtown Albany Hotel today prior to the start of the MAAC Basketball Tournament on Thursday morning at the nearby Times Union Center. Staying in Executive King Room 304 with a microwave, refrigerator, a very nice lounge chair with ottoman, a side table with two chairs, and an extremely comfortable bed with a choice of... More 

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North Haven, ME
Senior Contributor
38 reviews 38 reviews
12 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 5 weeks ago

This Holiday Inn needed a little TLC as it was well worn. The staff was very good and helpful in every way. The rooms were comfortable and clean. When going for supper the hotel provided excellent transportation to and from your restaurant. When you were done eating and wishing to return to the hotel, you called the hotel and they... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Albany - Downtown, responded to this review

Dear super90210, We appreciate you taking the time to comment about your recent stay at our hotel. We work very hard to ensure our facilities and guest services are superior and it is nice to read that the location of the property and facilities are well to your liking. We also appreciate your positive comments on the comfort and cleanliness... More 

Arcadia
Reviewer
5 reviews 5 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed January 17, 2015

We are here for a holiday weekend from out of state and they "accidentally" authorized my friends card twice and then charged her the next day for the night. The charge was supposed to be 76 dollars and ended up being three times that much! Used all her money she brought for the weekend! They said the refund will take... More 

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Tara V, Manager at Holiday Inn Express Albany - Downtown, responded to this review

Dear Carrieann80 Thank you for your recent stay with us. It means a lot to us that you have taken time to write a review. While we are pleased that breakfast and the pillows were to your liking, We regret the experience you friend had with there debit card being charged. Please accept our apologies for the inconvenience these aspects... More 

Montreal, Canada
Top Contributor
163 reviews 163 reviews
141 hotel reviews
123 helpful votes 123 helpful votes
3 of 5 stars Reviewed December 23, 2014

We stayed there for one night on our way to NYC as we were stopping by to see a show. The location is the big advantage of this hotel. Walking distance from Times Union Center if you are there to see a show. Even if it says complimentary parking on the sign, prepare to pay $5 per night for parking.... More 

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Tara V, Manager at Holiday Inn Express Albany - Downtown, responded to this review

Dear Expatsing, Thank you for taking the time to write a review about your experience here at the hotel. We strive to make all of our guests experiences to be a comfortable and enjoyable. We do apologize for your experience in our business center, we will be having our technical team look at the computers and printer to help resolve... More 

2 reviews
4 of 5 stars Reviewed December 10, 2014

Stayed here Thanksgiving weekend for a wrestling tournament. Rooms were clean and comfortable. We got the room for a great rate because we received a group rate for our team. This is a hotel I would strongly recommend.

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Tara V, Manager at Holiday Inn Express Albany - Downtown, responded to this review

Thank you for taking the time to write a review about your experience here at the hotel. We are always pleased to hear from our guests, and receive positive feedback. We are very happy to you had such a positive experience and we will be sharing your review with our staff members. We hope to have the opportunity to wow... More 

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