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All 49 Albany hotels

Holiday Inn Express Albany - Downtown

2.5 of 5 Hotel   |   300 Broadway, Albany, NY 12207 (Formerly Red Carpet Inn)
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Ranked #16 of 49 Hotels in Albany
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed yesterday
Ratboy859 Lowell, North Carolina
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254 reviews from our community

Traveler rating
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    105
    40
    12
    7
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67
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
Date | Rating
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English first
Lowell, North Carolina
Top Contributor
82 reviews 82 reviews
20 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed yesterday NEW

I had to stay for night for business. Miss Rose was an excellent in greeting and ensuring that I would have a good stay. During the course of getting settled in, the staff talked about a two block walk to a Cajun Pub (Parish's) down the street. It was good talking to someone who knew the area and gave expert... More

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1 review
5 of 5 stars Reviewed 1 week ago

Even as a platinum member it appeared that I was going to spend the night in my car (everybody said there was no room available) until the very kindhearted Guest Service Manager (Rose) came to my aid. Rose is the kind of manager who would do whatever it takes to make sure the guest is taken care of in a... More

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usa
Senior Contributor
42 reviews 42 reviews
35 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed 1 week ago

Excellent experience for a hotel in this class. The staff was exceptional - friendly, can-do, get-it-done. They got me in a room early (I requested in advance) and when the shuttle wasn't going to be on time, they paid for my cab without me asking for it. Room was clean and relatively big. Only improvements could be a mattress pad... More

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Upper Marlboro, Maryland
Contributor
17 reviews 17 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The staff was terrific. They handled nearly every problem pleasantly and effectively. Those they couldn't resolve, they found ways to make right. For example, there is a design flaw in the rooms that cost me a small gash on my head. There was nothing anyone could do about that pending the next round of renovations, except apologize, express sympathy and,... More

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IHGCare, Guest Relations Manager at Holiday Inn Express Albany - Downtown, responded to this review

Dear DaveC1942 Thank you for your recent stay with us. It means a lot to us that you have taken time to write such a thorough and insightful review. While we are pleased that fitness center, pool area, and staff service were to your liking, we regret that the room quality did not make for an exemplary hotel stay. Please... More

Upstate NY
Senior Contributor
23 reviews 23 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Hotel was OK and it's convenient to the interstate, though a little confusing to find even with GPS due to the road works in the area. Staff were friendly and knowledgeable about the area. Location was iffy - lots of abandoned buildings in the immediate area, but improves within a few blocks. Still, felt a bit unsafe walking to/from the... More

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IHGCare, Guest Relations Manager at Holiday Inn Express Albany - Downtown, responded to this review

Dear Sciencesy, First of all, thank you very much for your recent stay at our hotel. We continually strive to accommodate all of our guests and their needs, and we are pleased to have the opportunity to do that for you during your visit with us. On the other hand, we are sorry you were not well satisfied with the... More

Alton, Maine, United States
Senior Contributor
35 reviews 35 reviews
12 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The room was clean and the staff was very friendly. Our room was close to the highway but it still was very quiet. The location was close to all the attractions we went to. We will stay here again the next time we are in Albany.

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Senior Contributor
24 reviews 24 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Excellent for passing through that is a definite. On and off the highway easily. Breakfast was taken care of well and presented in a timely proper manner. Rooms were clean. Carpets are dated but clean. Not sure what else is in Albany but it seems like a down town area somewhat isolated but secure. Shuttle will take you around town... More

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Tel Aviv, Israel
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed 4 weeks ago

As an IHG Platinum member I didn't get any promotional benefit (as in all other IHG hotels). The parking lot was full. The room was at the highway side and couldn't sleep. The breakfast was standard, while the floor was sticky of dirt! I will never come back to this hotel.

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IHGCare, Guest Relations Manager at Holiday Inn Express Albany - Downtown, responded to this review

Dear Avner M, Thank you very much for your review of your recent stay. We regret that the noise disturbance and amenities were a letdown and prevented you from fully enjoying your visit. We are deeply sorry we were unable to anticipate more of your needs and therefore provide you with a better experience. We have shared your concerns with... More

Great Neck, New York, United States
Contributor
19 reviews 19 reviews
10 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The hotel was in a very good location, but finding parking is very difficult, the hotel rooms were fairly new but not in that great of condition. The wifi is pretty mediocore. The Breakfast was good but a bit more seating would be appreciated. Bottom line is that the hotel is pretty good but not great

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IHGCare, Guest Relations Manager at Holiday Inn Express Albany - Downtown, responded to this review

Dear Cfrie1014, Thank you for writing a review about our property. We strive to give great and impressive service to all of our guests, and it makes us happy to read we that our location and amenities were suitable to your needs. Your feedback is very important to us as this continually helps us improve the facilities and services we... More

Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 14, 2014

Check in and check out were fast and painless, and the staff were very friendly and personable. They made recommendations for dinner both nights that I stayed, and each place I ate was amazing! I loved the shuttle service to help get around town and each time I called the shuttle it arrived promptly, with a friendly personable driver each... More

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Additional Information about Holiday Inn Express Albany - Downtown

Address: 300 Broadway, Albany, NY 12207 (Formerly Red Carpet Inn)
Phone Number:
Location: United States > New York > Albany
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Albany - Downtown 2.5*
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Also Known As:
Holiday Inn Express Albany - Downtown Hotel Albany
Albany Holiday Inn

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