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All 50 Albany hotels

Holiday Inn Express Albany - Downtown

2.5 of 5 Hotel   |   300 Broadway, Albany, NY 12207 (Formerly Red Carpet Inn)
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Ranked #10 of 50 hotels in Albany
Certificate of Excellence 2013
A recent review
4 of 5 stars reviewed yesterday
MikeT100 Columbia, South Carolina
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221 people have reviewed this hotel

Traveler rating
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    31
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
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English first
Columbia, South Carolina
Top Contributor
58 reviews 58 reviews
29 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed yesterday NEW

At first blush I was a little concerned. Not a great location and the lobby had a mold odor (which is something that really should be dealt with). But the desk staff was exceptional - very kind, attentive, and focused. We were very well treated and that makes a huge difference in any staff. We had to get up at... More

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New York
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I've stayed at this location when I have meetings at the State Ed building. The hotel offers a shuttle service to the government buildings, which is helpful because parking in downtown Albany is difficult. I was pleasantly surprised by the hotel because the surrounding area isn't anything special since you are next to I-787 and the bus station. The rooms... More

Was this review helpful? Yes
Carol R, Director of Sales at Holiday Inn Express Albany - Downtown, responded to this review

Dear travel_chickLI, Thank you for taking the time to write a review about your experience here at the hotel. Our shuttle does become very popular to service our guest that stay with us. We look forward to having you back with us soon. Safe and happy travels~ Carol Robinson Director of Sales More

Buffalo, New York, United States
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Very nice Hotel. Exceptionally clean, polite Staff, good coffee, convenient location. However, it is right across from the I787 elevated Highway, and the Railroad tracks...ugh. Other than that (which there is little they can do about), the hotwl was excellent

Was this review helpful? Yes 1
Carol R, Director of Sales at Holiday Inn Express Albany - Downtown, responded to this review

Dear John G, Thank you for taking the time to write a review about your experience at our hotel. We are always pleased to hear from our guests that they have enjoyed their experience within out hotel. We look forward to having you back. Safe and happy travels~ Carol Robinson Director of Sales. More

Burlington, Vermont
Contributor
12 reviews 12 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 4 weeks ago

This was our first stay at this venue. The hotel is located right in the downtown area, minutes from the convention center, which is great. Unfortunately it is right by the interstate and train tracks so there can be some noise, and the surrounding area is pretty run down. The parking area is partially covered so if you can get... More

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Holiday Inn Express Albany - Downtown, responded to this review

Dear kiddoc99, Thank you for the candid review of our hotel. We appreciate your kind words regarding our staff. However, we regret letting you down on some aspects of your stay. We don't want any guest inconvenienced and rest assured that your comments regarding the smell will be used for the purpose of bringing improvements needed. While we understand that... More

Upstate NY
Contributor
20 reviews 20 reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed March 10, 2014

Check-in was a breeze, and it included cookies. Our room was across from the elevator, so I expected noise and commotion outside our door, but it never materialized. Everything was clean, clean, clean! As per my usual routine, I wipe surfaces, remote, switches, etc with wipes before settling in, and the wipes were clean too! I loved the triple sheets,... More

Was this review helpful? Yes 1
Carol R, Director of Sales at Holiday Inn Express Albany - Downtown, responded to this review

Dear Livetotell, Thank you for taking the time to write a review about your experience here at the hotel. We are sharing your comments with our staff so they know their hard work is appreciated. We look forward to having you back with us the next time you need to stay over in Albany. Safe and happy travels~ Carol Robinson... More

Kingston, New York, United States
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed March 2, 2014 via mobile

The room I booked was not available when I arrived. The staff was friendly, seems genuinely concerned, and went above and beyond to correct the issue. The hotel was clean and partners with a nearby restaurant for a discount.

Was this review helpful? Yes 1
Carol R, Director of Sales at Holiday Inn Express Albany - Downtown, responded to this review

Dear Kevin R, Thank you for taking the time to write a review. We are so pleased to hear how effective our staff was in handling your concern to your satisfaction. We look forward to having you back with us the next time you need a place to stay in Albany, NY. Safe and happy travels~ Carol Robinson Director of... More

Rochester, New York
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 18, 2014

I recently brought a group of 13 people to Albany and stayed at the Holiday Inn Express Albany - Downtown for the first time. I have been making this trip each year always with a group of 12-20 people. From the very start my experience was a good one. I worked with the Director of Sales who assisted me with... More

Was this review helpful? Yes 1
Carol R, Director of Sales at Holiday Inn Express Albany - Downtown, responded to this review

Dear Sandra, Thank you for taking the time to write a review about your experience with the hotel. It was a pleasure to work with you and I look forward to doing so again in the near future. Please feel free to contact me should you find yourself needing a place to stay here in Albany between now and then.... More

Brooklyn, New York
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 14, 2014 via mobile

We stayed at holiday inn express downtown Albany NY. Rose is an asset to your company. Since 4:30am this morning, February. 14, 2014, she did everything in her power to help us get to amtrak with the severe snow storm going on. I would like her supervisor to know this information because without her help we would have probably been... More

Was this review helpful? Yes 1
Carol R, Director of Sales at Holiday Inn Express Albany - Downtown, responded to this review

Dear April509, Thank you for taking the time to write a review about your experience here at the hotel We agree with your review, we are very lucky to have such a dedicated employee working with us. We look forward to having you stay with us again in the future and your comments here have been shared with Rose and... More

Zillah, Washington
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 3, 2014

From the driver who picked us up, to Sam who checked us into this wonderful Holiday Inn Express experience, it has been an enjoyable experience. Mike was very helpful as our shuttle driver taking us to a local eatery for dinner. The hotel staff from house keeping to the staff who prepared breakfast were friendly and very helpful. Highly recommend... More

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Carol R, Director of Sales at Holiday Inn Express Albany - Downtown, responded to this review

Dear Whistlepunk, Thank you for taking the time to write a review about your experience with the hotel and its staff. We are very fortunate to have Mike, Sam and other long term employees that work so well with each other and pride themselves on the job at hand. I will certainly pass along your feedback. we look forward to... More

Palmer,Massachusetts
Top Contributor
60 reviews 60 reviews
17 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed December 16, 2013

We recently stayed here while attending a concert at the Times Union Center. The rooms were adequate for a Holiday Inn X-Press, very clean, and the staff were attentive to our needs. They do have an indoor pool, plus a free continental breakfast, with a couple of hot items The BIG plus for us was the complimentary shuttle provided by... More

Was this review helpful? Yes
Carol R, Director of Sales at Holiday Inn Express Albany - Downtown, responded to this review

Dear dziadzu1, Thank you for taking the time to write a review about your experience with you stay with us. We are pleased to hear that you enjoyed yourself and we able to take advantage of our shuttle. We look forward to having you back as our guest the next time you need a stay in Albany, NY. Safe and... More

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Additional Information about Holiday Inn Express Albany - Downtown

Also Known As:
Holiday Inn Express Albany - Downtown Hotel Albany
Holiday Inn Express Albany - Downtown Hotel
Holiday Inn Express Albany
Holiday Inn Albany
Albany Holiday Inn
Address: 300 Broadway, Albany, NY 12207 (Formerly Red Carpet Inn)
Phone Number:
Location: United States > New York > Albany
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Family Hotel in Albany
#13 Business Hotel in Albany
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Albany - Downtown 2.5*
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express Albany-Downtown. Guests looking for a convenient downtown Albany hotel will find this Holiday Inn Express, located close to the Riverfront and the Empire Plaza, the ideal location. For doing business in town, our Albany downtown hotel is close to Verizon, General Electric and the Port of Albany. Our hotel in Albany is also near the Legislative Office Building and State Offices. Our courtesy shuttle can pick you up at the Rensselaer Amtrak Station. Or if you're flying into Albany Airport (ALB), we'll pick you up there, too. We are easily accessible to I-90, NYS Thruway I-87 and I-787. We have the only free hotel parking in Downtown Albany. Leisure travelers will find our downtown Albany Hotel, with its historic downtown location, close to many major attractions. City Center tours, professional theatres, parks and the Hudson Riverfront are all just minutes from the Holiday Inn Express Albany-Downtown. Newly updated guest rooms and public spaces will make your stay memorable. With many restaurants within walking distance of our Albany hotel, you can have the choice of fine or casual dining. To stay in touch, our WIFI is throughout the Hotel and FREE. When you're looking for Albany lodging, stay with the Holiday Inn Express Albany-Downtown. Albany is a city with 400 years of history within your reach. Come experience the downtown difference. ... more   less 
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