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Holiday Inn Express Albany - Downtown

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300 Broadway, Albany, NY 12207 (Formerly Red Carpet Inn)
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Holiday Inn Express Albany - Downtown
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369 Reviews from our TripAdvisor Community

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Herkimer, New York, United States
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

while visiting Albany,New York on Wednesday January 27th, I found myself in need of a room for the evening, being a loyal fan of Holiday Inn Express in general, I thought it fitting to give this property a try....I was not disappointed in any way, shape or form...the property is very well maintained, the room very comfortable and clean (as... More 

Helpful?
Thank Jim S
thomas r, Sales Coordinator at Holiday Inn Express Albany - Downtown, responded to this review

To Our Valued Guest, Thank you for taking the time to review our hotel. Your kind words about our hotel are deeply appreciated. We are so glad we met your standards with our rooms, staff, and shuttle service. We would like to inform you that we are completely renovating our whole hotel to make the Holiday Inn Express experience even... More 

1 review
4 of 5 stars Reviewed 4 weeks ago via mobile

I would like to acknowledge one particular employee, of the many great employees on staff here in Albany and that employee is "The No Cash Cab Guy" Mike! Mike is a very knowledgeable, fun, and welcoming guy. Mike drives the shuttle for the hotel and while in the shuttle he offers a trivia game to his passengers. I was one... More 

Helpful?
Thank Nick S
thomas r, Sales Coordinator at Holiday Inn Express Albany - Downtown, responded to this review

To Our Valued Guest, Thank you for taking the time to review our hotel. We appreciate your comments towards our hotel and our shuttle driver Mike. We will let him know that he made your stay a great one. We value him as an employee and his "No Cash Cab" Idea! Sincerely, Jenna Fretto Sales Coordinator More 

New York City, New York
1 review
5 of 5 stars Reviewed January 1, 2016

I was very satisfied with the great attitude the two employees had towards me and my whole family. This Holiday Inn is lucky to have them as they definitely know what they are doing! Thanks so much guys!

Helpful?
Thank Justin H
thomas r, Sales Coordinator at Holiday Inn Express Albany - Downtown, responded to this review

To Our Valued Guest, Thank you for taking the time to review our hotel! We appreciate your kind comments towards our maintenance staff. We want all of our staff members to make our guests experience with us a great one. We will make sure they know that they made your family's experience a positive one. If there is anything you... More 

Austin, Texas
1 review
5 of 5 stars Reviewed December 31, 2015 via mobile

I had a very nice stay here, my fiancé and I were very impressed with the friendliness and service of the staff. Being a country gal from Texas I was unsure of what New York would have in store for the both of us. We met a charming and unique fella at the front desk who was very helpful and... More 

Helpful?
Thank Felicia B
thomas r, Sales Coordinator at Holiday Inn Express Albany - Downtown, responded to this review

To Our Valued Guest, Thank you for taking the time to review our hotel. We appreciate your kind comments towards our staff and our hotel overall. We are so glad we met your standards and made your experience with us one to remember. We will make sure we tell April that she was able to make your stay a delight... More 

Santiago de los Caballeros, Dominican Republic
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed December 31, 2015

The room was very nice and clean, I liked the area around it and I loved the breakfast,biggest issue was probably how expensive it was but other than that it was great! I went visiting with some friends and we all agreed on staying at the holiday inn once more when we go back!

Helpful?
1 Thank 998johnathan
thomas r, Sales Coordinator at Holiday Inn Express Albany - Downtown, responded to this review

To Our Valued Guest, Thank you for taking the time to review our hotel. We appreciate your comments towards our breakfast! We are sorry that our price didn't meet your standards. If there is anything we can do to accommodate your next stay with us, please let us know! We wish you the very best in the New Year! Sincerely,... More 

Clayton, North Carolina
Level Contributor
85 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 stars Reviewed December 26, 2015

Nice room, located right down town; standard breakfast bar fare, but that was great for us. Nice exercise room and nice pool with hot tub, so bring your bating suit. Front desk staff excellent and friendly. Room was clean, and service was excellent and polite. Decent internet speed so you can actually stream movies and use your devices! Walking distance... More 

Helpful?
Thank yellowrider221
thomas r, sales-albany@dchotelsinc.com at Holiday Inn Express Albany - Downtown, responded to this review

To Our Valued Guest, Thank you for taking the time to review our hotel. We appreciate all of your kind comments towards our hotel. We hope to see you again in the new year. If you ever need anything during your stay with us please let us know so we can make you even more comfortable. Happy New Year! Sincerely,... More 

Martville, New York
Level Contributor
55 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed December 18, 2015

Our room was clean and comfortable, although the bed was a little hard. The breakfast buffet included hot foods and is included in your room fee. The pool area was neat and nice, but the hot tub wasn't really that hot and the jets did not work properly. That said, the price paid for a hotel in downtown Albany, was... More 

Helpful?
Thank Cathy14326
thomas r, Sales Coordinator at Holiday Inn Express Albany - Downtown, responded to this review

To Our Valued Guest, Thank you for taking the time to review our hotel. We would like to personally apologize for not meeting your standards with our bedding and our hot tub. We are looking into this issue so that your next stay with us can be 100% enjoyable. We are so glad you enjoyed your trip to Jack's Oyster... More 

Saranac Lake, NY
Level Contributor
77 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 stars Reviewed December 16, 2015

Just off 787, walking distance to the Arena. Has parking and a pool and hot tub ! Just around the corner from Greyhound. Our stay included breakfast omlets and the standard continental fare. We were in town for The Trans Siberian Orchestra, which was an eleven !

Helpful?
Thank ansophia
thomas r, Sales Coordinator at Holiday Inn Express Albany - Downtown, responded to this review

To Our Valued Guest, Thank you for taking the time to review our hotel. We appreciate your comments towards our hotel and are so happy you enjoyed your trip to Albany. We are so close to the arena you can walk or take our shuttle! We hope to see you soon! Happy holidays. Sincerely, Jenna Fretto Sales Coordinator More 

Elmsford, New York
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed December 15, 2015

The hotel staff were all very friendly and helpful. I understand that the hotel is undergoing some modernizing and was able to see that in my accommodations. The Jacuzzi was the proper temperature and was clean. The breakfast was satisfying, tasty, and fulfilling. I will definitely consider returning whenever I need to stay in Albany.

Helpful?
Thank patrickjf2001
thomas r, Sales Coordinator at Holiday Inn Express Albany - Downtown, responded to this review

To Our Valued Guest, Thank you for taking the time to review our hotel. We are so glad that our staff was so friendly and helpful during your stay with us. We are soon going through renovations but we are going floor by floor so we do not disturb any of our guests staying with us! We are so glad... More 

Norfolk, Virginia
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed December 14, 2015 via mobile

Imagine my surprise when I got off the bus from the airport and realized my hotel was the only one in a slew of abandoned buildings, and near a bus station where I was asked for money by some homeless person. The only other problem is that we (me and other hotel guests) were told by staff the shuttle would... More 

Helpful?
Thank BlackSheep773
thomas r, Sales Coordinator at Holiday Inn Express Albany - Downtown, responded to this review

To Our Valued Guest, Thank you for taking the time to review our hotel. We would like to personally apologize for the trouble you went through during your stay with us. There is no reason as to why our front desk staff wasn't aware of our shuttle hours or wouldn't have at least called a cab for your group on... More 

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