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Holiday Inn Express Albany - Downtown

2.5 of 5 300 Broadway, Albany, NY 12207 (Formerly Red Carpet Inn)
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Certificate of Excellence 2014
Holiday Inn Express Albany - Downtown
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Holiday Inn Express Albany - Downtown
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273 reviews from our community

Traveler rating
    94
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    44
    14
    7
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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North Haven, ME
Senior Contributor
38 reviews 38 reviews
12 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

This Holiday Inn needed a little TLC as it was well worn. The staff was very good and helpful in every way. The rooms were comfortable and clean. When going for supper the hotel provided excellent transportation to and from your restaurant. When you were done eating and wishing to return to the hotel, you called the hotel and they... More 

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Arcadia
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed January 17, 2015

We are here for a holiday weekend from out of state and they "accidentally" authorized my friends card twice and then charged her the next day for the night. The charge was supposed to be 76 dollars and ended up being three times that much! Used all her money she brought for the weekend! They said the refund will take... More 

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Tara V, Manager at Holiday Inn Express Albany - Downtown, responded to this review

Dear Carrieann80 Thank you for your recent stay with us. It means a lot to us that you have taken time to write a review. While we are pleased that breakfast and the pillows were to your liking, We regret the experience you friend had with there debit card being charged. Please accept our apologies for the inconvenience these aspects... More 

Montreal, Canada
Top Contributor
157 reviews 157 reviews
137 hotel reviews
116 helpful votes 116 helpful votes
3 of 5 stars Reviewed December 23, 2014

We stayed there for one night on our way to NYC as we were stopping by to see a show. The location is the big advantage of this hotel. Walking distance from Times Union Center if you are there to see a show. Even if it says complimentary parking on the sign, prepare to pay $5 per night for parking.... More 

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Tara V, Manager at Holiday Inn Express Albany - Downtown, responded to this review

Dear Expatsing, Thank you for taking the time to write a review about your experience here at the hotel. We strive to make all of our guests experiences to be a comfortable and enjoyable. We do apologize for your experience in our business center, we will be having our technical team look at the computers and printer to help resolve... More 

2 reviews
4 of 5 stars Reviewed December 10, 2014

Stayed here Thanksgiving weekend for a wrestling tournament. Rooms were clean and comfortable. We got the room for a great rate because we received a group rate for our team. This is a hotel I would strongly recommend.

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Tara V, Manager at Holiday Inn Express Albany - Downtown, responded to this review

Thank you for taking the time to write a review about your experience here at the hotel. We are always pleased to hear from our guests, and receive positive feedback. We are very happy to you had such a positive experience and we will be sharing your review with our staff members. We hope to have the opportunity to wow... More 

WAITSFIELD
Contributor
19 reviews 19 reviews
11 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed December 2, 2014

Decent place with free parking and some unexpected decent views of the city and the Hudson. Some of the rooms are very close to the road but road noise was very low probably due to decent windows. Comfortable bed and decent breakfast. Good and fast elevators. Walk from hotel anywhere in downtown Albany. Just across the river from Amtrak with... More 

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Tara V, Manager at Holiday Inn Express Albany - Downtown, responded to this review

Dear Bruce S., Thank you for taking the time to write a review about your experience here at the hotel. We appreciate all the feedback we get from our guests. We are pleased to know you had a positive experience during your stay here at the Holiday Inn Express Albany Downtown. We certainly hope that the next time you are... More 

Poughkeepsie, New York, United States
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed December 2, 2014

My friend and I visited the Holiday Inn Express Albany- Downtown, the night of Halloween. I was pleased to get the employee rate because I know it's not always available. They allowed us to check in early, because we wanted to get ready to go to a concert. At check-in, Sam at the front desk was very friendly. She gave... More 

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Tara V, Manager at Holiday Inn Express Albany - Downtown, responded to this review

We are very happy to receive your review about your stay for the Hunter Hayes concert. All of our staff members work very hard to have every guests experience be a great one and to know we have done that for you is a wonderful feeling. We will be happy to share your review with all of our staff members.... More 

Senior Contributor
47 reviews 47 reviews
19 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed November 13, 2014

The hotel is average at best and I wanted to rate it lower but felt may be unfair because I understand repairs need to happen. The hotels pool facility was closed due to maintenance, the gym was poor with 1 of 2 treadmills broken and barely any equipment besides that, the spa and sauna were not working. The hotel room... More 

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Carol R, Director of Sales at Holiday Inn Express Albany - Downtown, responded to this review

Dear iantgagon, Thank you for taking the time to write a review about your experience here at the hotel. We take the safety of our guests very seriously here and when something needs to get fixed we take care of it as quickly as possible. If we need to order parts, that item remains shut down until those parts come... More 

Durham, United Kingdom
Senior Contributor
23 reviews 23 reviews
23 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed November 12, 2014

Friendly receptionist. Room spacious and well equipped (iron, hairdryer, toiletries etc). Bed comfortable with plenty of pillows.Could do with lighting on both sides of the beds although overall the lighting was good. Bathplug didn't fit. Toilet seat was slightly broken.Our room faced several main roads so was rather noisy. Shuttle bus to station was very useful and our driver was... More 

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Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed November 10, 2014

This was my second visit to this hotel. I stayed here around the same time last year. Doug delivered superb customer service as he checked us in. Michael the shuttle driver had us going with his trivia questions and was pleasant as well as timely when picking us up or dropping us off. Sam at the front desk worked diligently... More 

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1 review
5 of 5 stars Reviewed November 9, 2014 via mobile

The front desk was awesome!! Made you feel welcomed every time we walked in. The hotel was clean and accomodates our needs. The shuttle was very handy especially in the morning to get us to the alfred e smith bldg. The room was very comforting for the length of time we had to be away from our families. The bed... More 

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Additional Information about Holiday Inn Express Albany - Downtown

Address: 300 Broadway, Albany, NY 12207 (Formerly Red Carpet Inn)
Phone Number:
Location: United States > New York > Albany
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Albany - Downtown 2.5*
Number of rooms: 135
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Also Known As:
Holiday Inn Express Albany - Downtown Hotel Albany
Albany Holiday Inn
Hotel Style:
#13 Business Hotel in Albany

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