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Holiday Inn Express Albany - Downtown

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300 Broadway, Albany, NY 12207 (Formerly Red Carpet Inn)
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Holiday Inn Express Albany - Downtown
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Holiday Inn Express Albany - Downtown
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293 reviews from our community

Traveler rating
    100
    117
    49
    18
    9
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71
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86
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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New Jersey
Senior Contributor
27 reviews 27 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Its within walking distance from the major sights in the center of town. We were pleasantly surprised by the reception staff who kindly offered keep the pool open for half hour longer so our kids could have a quick dip. There's a jacuzzi too. Happy to see that the hotel used paper plates at breakfast instead of styrofoam. This hotel... More 

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2 reviews
5 of 5 stars Reviewed 3 days ago NEW via mobile

Very clean,was surprised at nice selection for breakfast,liquor store,small deli,and bar"Haze"- a short walk away.Near a riverside park perfect for a morning run- the surrounding roads are currently under construction so give yourself a little extra time.

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Reviewer
5 reviews 5 reviews
4 of 5 stars Reviewed 3 days ago NEW

Myself and 3 friends were on our way to upstate New York and had to pass through Albany, but as we had planned we were not going to make it pass Albany without having to stop for a rest. Thats when I decided to book a room somewhere the day before and 1st of all Holiday Inn Express was the... More 

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Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 4 days ago NEW

Was ok. Conveniently located off the main road. Needed a bit of more cleaning and updates. Not many amenities nearby. Breakfast was ok. This is not a vacation-type hotel - it's more for an overnight, passing by, short business trip. Would try a different hotel next time.

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Penrith, Australia
Senior Contributor
26 reviews 26 reviews
14 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

The hotel seemed clean and reasonably well maintained, although some in out group complained that the rooms were dirty and unmade. The area it self looks a little run down and not very appealing. We did go for walk down to the Hudson river after dark and there really is no views or scenery etc other than a few drunks... More 

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Boston
Contributor
15 reviews 15 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed 1 week ago

I was in town for a convention so I had limited options and have always had luck with Holiday express, well not this one! I travel A LOT for business and have stayed in some sketchy places, this topped it. Luckily I found a Hampton Inn up the street with 1 room left for the 2 nights I needed, otherwise... More 

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Sydnay
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

We arrived at this hotel at 6.30 pm and were disgusted that our room was not made up Other guests also had the same issues. The Manager on duty was rude and totally ignored us and left the assistant to re allocate clean rooms. One guest received their keys only to open the door and find someone in the room.... More 

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Tara V, Manager at Holiday Inn Express Albany - Downtown, responded to this review

Greetings, I am truly sorry for the experiences you had during your stay. There are no excuses for the unsatisfactory customer service you received from our management staff. We take all reviews positive and negative very seriously, and your feedback will help us improve for our next guest. We hope to serve you in the future, Thank you, Tara Sales... More 

Chateaugay
Contributor
16 reviews 16 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I was trying to find a hotel that did not discriminate against smokers, Holiday Inn is the best. The hotel was clean and did not have a stale smoke smell. They have an indoor pool, hot tub, exercise area and a free hot breakfast. The staff were friendly and extremely helpful especially for someone who has never been to the... More 

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Naperville, United States
Reviewer
3 reviews 3 reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 2 weeks ago

This hotel is a complete mixed bags. The negatives- the area is at the outskirts of the city, but the surrounding block or so is desolate. Good luck if you are woman and wish to get something to eat. Many previous reviews address the parking- is a disaster that one must see to believe. They property lines are tight and... More 

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Tara V, Manager at Holiday Inn Express Albany - Downtown, responded to this review

Greetings, We appreciate your willingness to share us your feedback following your stay at our hotel. Thank you for your kind words regarding our hotel. Please accept our apologies for the door latch being left open, we will be following up with this matter to make sure it does not happen again. We take all reviews positive and negative very... More 

1 review
1 of 5 stars Reviewed 2 weeks ago via mobile

Bed was broken,room was not in good condition, AC not working (it was 93 degrees outside), the night desk person wanted us to wake our children and travel across the city to a different hotel at 12:30am. Said we would be refunded because of the hardship of sleeping on cots. Manager was supposed to call- didn't so we contacted them.... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Albany - Downtown, responded to this review

Dear Mvanslyke, Thank you for your review regarding your recent stay at Holiday Inn Express Albany - Downtown, NY. It is regrettable you were not satisfied with the service you received. I would like to address this with you further. I have sent you a private message to obtain more information about your stay. I look forward to hearing from... More 

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