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TownePlace Suites Albany University Area

2.5 of 5
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1379 Washington Avenue, Albany, NY 12206
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TownePlace Suites Albany University Area
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111 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
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Rocky Mount, North Carolina
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I would like to take this opportunity to express my gratitude and appreciation to the staff at TPS. I have been in this hotel 20 months working on a project in Albany, NY and the staff has made my stay very comfortable and have accommodate for me and my sheltie (Shelby). The staff is wonderful, and treat every client like... More 

Was this review helpful? Yes 1
Scarborough, ME
Level Contributor
54 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
2 of 5 stars Reviewed June 28, 2015

We were here for two days for a soccer tournament and the room was relatively clean but not in good repair. The hook fell off the back of the bath door, which they sort of fixed, but not well. The shower/tub diverter let so much water out the tub spout that the shower water pressure was non existent. Again, we... More 

Was this review helpful? Yes
Kevin T, Manager at TownePlace Suites Albany University Area, responded to this review

Thank you for taking the time to share thoughts regarding your recent experience at the TownePlace Suites. I am grateful for your candid feedback and constructive criticism. I spoke with you personally regarding the issue with the towel hook on the door and tub diverter on Saturday morning. I communicated the issues to our engineering department and was told the... More 

1 review
5 of 5 stars Reviewed May 25, 2015 via mobile

Joe W met us at check in and was very helpful and outgoing. He gave us easy directions to the tulip festival and college area. Hotel location and a commendations were great. Breakfast was good for continental style.

Was this review helpful? Yes
Kevin T, Manager at TownePlace Suites Albany University Area, responded to this review

Dear Mike, Thank you so much for taking the time to share your experience Trip Advisor. I am very pleased that you enjoyed your stay. I sincerely hope that we will have the opportunity to accommodate you whenever your travels bring you to the Albany area in the future. Very best regards, Kevin More 

Windsor, Connecticut
Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed May 24, 2015

I chose this location due to the availability of 2 bedroom units, due to a toddler that goes to bed early, and the proximity to the highway. I stayed at a Towne Place in Virginia that looked exactly like this, so I knew what to expect. The check in was simple and fast. I was given accurate directions to find... More 

Was this review helpful? Yes
Kevin T, Manager at TownePlace Suites Albany University Area, responded to this review

Dear Jeff, Thank you very much for your candid feedback regarding your recent stay. I am pleased that you pointed out some positives such as the friendly staff. Thank you for doing so! I am terribly sorry that your room was not serviced during your stay. Simply put, there is no excuse for that to have happened. Furthermore, the very... More 

Poughkeepsie, New York, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 6, 2015

Everything you would want for your family overnight stay. Like new, clean, super convenient -GREAT kitchen and a very courteous staff. Tiffani at the front desk was very helpful. Thank you Tiffani and staff of TownePlace Suites! (thank you for accepting pets too!)

Was this review helpful? Yes
Kevin T, Manager at TownePlace Suites Albany University Area, responded to this review

Thank you so much for taking the time to share insight regarding your recent experience at our hotel. I am incredibly pleased that you found your stay so enjoyable. I am very grateful for you mentioning Tiffany in a positve light, as well. I am very aware of how fortunate I am to have her on my team and am... More 

1 review
5 of 5 stars Reviewed January 15, 2015

Staff: Tiffani, Webyner,Amy,Eva,Sheryl were outstanding. Professional knowledgeable, kind, friendly... All assets to Marriott!They helped my husband who fell coming into the building and did all they could to make our more than week long stay comfortable and happy.

Was this review helpful? Yes
Lisa L, General Manager at TownePlace Suites Albany University Area, responded to this review

Thank you for selecting TownePlace Suites by Marriott. We really enjoyed your comments and we shared your feedback with the team. Everyone was thrilled. Please stop by and see us again, soon. More 

Chicago, Illinois
Level Contributor
55 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
2 of 5 stars Reviewed December 8, 2014

Due to a rate jump at my normal haunt, I looked into TownePlace and found a deal. It's a little out of my way, but I thought I'd embrace it for the low rate. It wasn't difficult to find or to access and it literally is right across from SUNY. Short distance to downtown Albany, and to the Dunkin Donuts... More 

Was this review helpful? Yes 1
Lisa L, General Manager at TownePlace Suites Albany University Area, responded to this review

Thank you for your response regarding showing signs of wear at our property. Because of your solid feedback, we have listened. We are updating our hallways and public space so that you will only have a flawless experience. We hope you have only a fantastic 2015! More 

new york city
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed November 27, 2014

Have been staying here weeks at a time for work. Rooms are spacious and clean, kitchens are well stocked, and I didn't find any of the dinginess described by other reviewers. Front desk personnel ranges from extremely friendly and helpful to oddly hostile and over-sensitive, depending on who's on. The breakfast space is also very clean and efficiently maintained; what... More 

Was this review helpful? Yes
Lisa L, General Manager at TownePlace Suites Albany University Area, responded to this review

We are so delighted you selected TownePlace Suites Washington Ave as your destination preference. We shared your comments with the team and our goal is 100%. Have a wonderful New Year. More 

Maplewood, Minnesota
Level Contributor
100 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
5 of 5 stars Reviewed November 1, 2014

Looking at some of the earlier reviews there is clearly a difference of opinion regarding the quality and location of the hotel. If you are looking for a hotel "experience" in the luxury since of the word then this is not the hotel for you. If you are looking for a quiet place to sleep, a clean room, central location... More 

Was this review helpful? Yes 1
Lisa L, General Manager at TownePlace Suites Albany University Area, responded to this review

Thank you for staying with us! We are very conveniently located on Washington Ave. Please return soon. More 

Pleasantville, New York, USA
Level Contributor
22 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed September 4, 2014

We have stayed here several times because of the size of the suites; the proximity to my brother's house but especially because it is pet friendly. Admittedly the rooms are dated (the TownePlace near the Medical Center is much nicer) but this one is cheaper and more convenient location wise. I'm using the suite (generally the 2 bedroom) to sleep... More 

Was this review helpful? Yes
Chris D, General Manager at TownePlace Suites Albany University Area, responded to this review

Thank you for taking the time to review your stay at the TownePlace Suites. Thank you especially for your kind words about the friendliness of our staff. I was also happy to hear that you have had no issues with traffic noise during your stay. We look forward to your next stay with us! More 

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