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All 49 Albany hotels

TownePlace Suites Albany University Area

2.5 of 5 Hotel   |   1379 Washington Avenue, Albany, NY 12206
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Ranked #23 of 49 Hotels in Albany
A recent review
3 of 5 stars Reviewed September 4, 2014
313maureenc Pleasantville, New York, USA
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101 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Pleasantville, New York, USA
Contributor
17 reviews 17 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed September 4, 2014

We have stayed here several times because of the size of the suites; the proximity to my brother's house but especially because it is pet friendly. Admittedly the rooms are dated (the TownePlace near the Medical Center is much nicer) but this one is cheaper and more convenient location wise. I'm using the suite (generally the 2 bedroom) to sleep... More

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Chris D, General Manager at TownePlace Suites Albany University Area, responded to this review

Thank you for taking the time to review your stay at the TownePlace Suites. Thank you especially for your kind words about the friendliness of our staff. I was also happy to hear that you have had no issues with traffic noise during your stay. We look forward to your next stay with us! More

Charleston
Senior Contributor
35 reviews 35 reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed September 2, 2014

Great central location near SUNY Albany, the malls, restaurants, etc. Friendly, helpful staff, nice complementary breakfast, great 2 bedroom suite layout, excellent view of SUNY campus; facility and furniture getting a little tired and dated, carpets beat, laminate floor does not belong in bathrooms, parking sparse at times. Overall enjoyed our stay and will be back.

Was this review helpful? Yes
Chris D, Manager at TownePlace Suites Albany University Area, responded to this review

Thank you for your kind words about our hotel and for taking the time to review your stay. I am happy to hear that you enjoyed your visit -- we look forward to having you back with us very soon! More

Colchester, UK
Senior Contributor
26 reviews 26 reviews
20 hotel reviews
16 helpful votes 16 helpful votes
1 of 5 stars Reviewed September 2, 2014

Based on some earlier reviews, we booked this place for 7 nights. On arrival, we were concerned how close it was to the interstate. And from there things went downhill so fast that within half an hour of checking in, we decided one night was more than enough and we cancelled the remaining 6 nights of our stay. This place... More

Was this review helpful? Yes
Chris D, General Manager at TownePlace Suites Albany University Area, responded to this review

Thank you for sharing your experience at our hotel. I am sorry that your hotel experience failed to meet either your or our expectations. We have addressed your maintenance and housekeeping concerns with our team to ensure that they were corrected for future guests. I hope that your future travels are much more relaxing and enjoyable. More

Boston, Massachusetts
1 review
4 of 5 stars Reviewed August 25, 2014

We wanted a place close to the thruway but without breaking the bank. Admittedly we don't usually stay in suites so won't compare but for a hotel room for us and our 15 yr old for the night this was perfect. The lobby that people describe as too small felt like a small,hip European hotel " lobby" with fruit and... More

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Chris D, General Manager at TownePlace Suites Albany University Area, responded to this review

Thank you for taking the time to review your experience at the TownePlace Suites Albany University Area. We appreciate your kind words about our hotel and hope to have you back as our guest in the near future. More

New York City, New York
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed August 10, 2014 via mobile

Front desk was good and after that downhill. The hotel is tired & needs more than a refresh. Room was clean but tub non skid surface was worn out & dingy looking. Shower curtain was too long and bottom was permanently stained from collecting dirt & germs. Air conditioning unit was inadequate for room and another guest mentioned it to... More

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Chris D, General Manager at TownePlace Suites Albany University Area, responded to this review

Thank you for your kind words about our front desk team and your room's cleanliness. I was sorry to read that those were the highlights of your stay, however. I was especially concerned to read your experience with our carpeting since we just had all of our carpets (new in December of 2012) professionally cleaned a few weeks ago. We... More

NJ
Senior Contributor
25 reviews 25 reviews
14 hotel reviews
56 helpful votes 56 helpful votes
2 of 5 stars Reviewed August 5, 2014

We had a lacrosse tournament to attend at the University of Albany, and we booked this room many months in advance. I was unaware that the term "suite" is used so loosely here. We could've stayed anywhere, we booked so early, but we are Marriott rewards members so I just figured we could accumulate points, and it WAS a suite...... More

Was this review helpful? Yes
Chris D, General Manager at TownePlace Suites Albany University Area, responded to this review

I am sorry to hear that you did not enjoy your stay at our hotel and that we will not have you as our guest in the future. I wish that we were aware of your dissatisfaction during your stay so that we could have either corrected the deficiencies that you encountered in your room or found you an alternate... More

Chicago, Illinois
Top Contributor
156 reviews 156 reviews
14 hotel reviews
45 helpful votes 45 helpful votes
3 of 5 stars Reviewed August 2, 2014

We stayed 1 night with the family. The location is literally across the street from the University of Albany. It is a nice campus and worth seeing. It is also just a few blocks of the interstate so even if you are looking to go downtown it is just a few minutes. There are places to eat right nearby as... More

Was this review helpful? Yes
Chris D, General Manager at TownePlace Suites Albany University Area, responded to this review

Thank you for taking the time to share your experience at the TownePlace Suites. I appreciate your many kind words for our hotel, the staff and the location. I apologize that our pool hours proved to be problematic, especially our delayed opening after the morning rain storm, and for the inadequate stock of pots and pans in your suite. I... More

Parts Unknown
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed July 26, 2014 via mobile

I was in need of a last minute room in Albany and everything close to airport was $175 or up. This was lowest priced property of a known brand (Marriott) I could find to accommodate my family at late notice. I've never stayed at a TownePlace but I think Marriott must just take tired, old, musty Residence inns and rebrand... More

Was this review helpful? Yes
Chris D, General Manager at TownePlace Suites Albany University Area, responded to this review

I appreciate that you have taken the time to share your experience at our hotel. I was sorry to read that you did not enjoy yourstay at our hotel. To clarify, this hotel has always been a TownePlace Suites hotel and underwent a complete renovation in the winter of 2012-2013. I am not sure when you stayed at our hotel... More

Apollo, Pennsylvania
Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 21, 2014

I went to Albany for a personal trip (sporting event) with my son and two of his friends- When I initially called I booked 25 rooms for three nights and the staff had no problem accommodating our group. When we arrived for check-in, everything was set up and everyone who had called in to reserve their room was able to... More

Was this review helpful? Yes
Chris D, General Manager at TownePlace Suites Albany University Area, responded to this review

Thank you for taking the time to give us a Five Star review of your stay at the TownePlace Suites Albany University Area. I am happy that we were able to resolve the unfortunate reservation issue and that our hotel met your group's needs. I look forward to your team's next trip to Albany! More

Rochester, New York
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed July 14, 2014

I recently stayed at this hotel to attend a lacrosse tournament being held in Saratoga Springs. When me and the family checked in, we where taken back by how dirty the room was. There was dirty hand prints down all the doors, dirty kitchen dishes and pot holders, dirty broiler pan in the oven, etc. It was really disgusting! I... More

Was this review helpful? Yes
Chris D, General Manager at TownePlace Suites Albany University Area, responded to this review

Thank you for taking the time to review your experience at our hotel. I was disappointed to learn about your stay and the poor way in which it was handled by my team and you have my sincere apology. We are taking steps to ensure that future guests do not have a similar unacceptable experience. I have reached out to... More

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Additional Information about TownePlace Suites Albany University Area

Address: 1379 Washington Avenue, Albany, NY 12206
Location: United States > New York > Albany
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — TownePlace Suites Albany University Area 2.5*
Number of rooms: 101
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Also Known As:
Towneplace Suites By Marriott Albany: Suny Hotel Albany
Albany Towneplace Suites

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