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TownePlace Suites Albany University Area

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1379 Washington Avenue, Albany, NY 12206
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TownePlace Suites Albany University Area
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TownePlace Suites Albany University Area
TownePlace Suites Albany University Area
TownePlace Suites Albany University Area
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105 reviews from our community

Traveler rating
    33
    39
    18
    11
    4
See reviews for
48
18
3
21
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • French first
  • Any
English first
  • All months
    (105)
  • Mar-May only
    (25)
  • Jun-Aug only
    (39)
  • Sep-Nov only
    (24)
  • Dec-Feb only
    (17)
All months
1 review
5 of 5 stars Reviewed January 15, 2015

Staff: Tiffani, Webyner,Amy,Eva,Sheryl were outstanding. Professional knowledgeable, kind, friendly... All assets to Marriott!They helped my husband who fell coming into the building and did all they could to make our more than week long stay comfortable and happy.

Was this review helpful? Yes
Lisa L, General Manager at TownePlace Suites Albany University Area, responded to this review

Thank you for selecting TownePlace Suites by Marriott. We really enjoyed your comments and we shared your feedback with the team. Everyone was thrilled. Please stop by and see us again, soon. More 

Chicago, Illinois
Top Contributor
52 reviews 52 reviews
20 hotel reviews
24 helpful votes 24 helpful votes
2 of 5 stars Reviewed December 8, 2014

Due to a rate jump at my normal haunt, I looked into TownePlace and found a deal. It's a little out of my way, but I thought I'd embrace it for the low rate. It wasn't difficult to find or to access and it literally is right across from SUNY. Short distance to downtown Albany, and to the Dunkin Donuts... More 

Was this review helpful? Yes
Lisa L, General Manager at TownePlace Suites Albany University Area, responded to this review

Thank you for your response regarding showing signs of wear at our property. Because of your solid feedback, we have listened. We are updating our hallways and public space so that you will only have a flawless experience. We hope you have only a fantastic 2015! More 

new york city
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed November 27, 2014

Have been staying here weeks at a time for work. Rooms are spacious and clean, kitchens are well stocked, and I didn't find any of the dinginess described by other reviewers. Front desk personnel ranges from extremely friendly and helpful to oddly hostile and over-sensitive, depending on who's on. The breakfast space is also very clean and efficiently maintained; what... More 

Was this review helpful? Yes
Lisa L, General Manager at TownePlace Suites Albany University Area, responded to this review

We are so delighted you selected TownePlace Suites Washington Ave as your destination preference. We shared your comments with the team and our goal is 100%. Have a wonderful New Year. More 

Maplewood, Minnesota
Top Contributor
91 reviews 91 reviews
28 hotel reviews
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed November 1, 2014

Looking at some of the earlier reviews there is clearly a difference of opinion regarding the quality and location of the hotel. If you are looking for a hotel "experience" in the luxury since of the word then this is not the hotel for you. If you are looking for a quiet place to sleep, a clean room, central location... More 

Was this review helpful? Yes 1
Lisa L, General Manager at TownePlace Suites Albany University Area, responded to this review

Thank you for staying with us! We are very conveniently located on Washington Ave. Please return soon. More 

Pleasantville, New York, USA
Contributor
19 reviews 19 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed September 4, 2014

We have stayed here several times because of the size of the suites; the proximity to my brother's house but especially because it is pet friendly. Admittedly the rooms are dated (the TownePlace near the Medical Center is much nicer) but this one is cheaper and more convenient location wise. I'm using the suite (generally the 2 bedroom) to sleep... More 

Was this review helpful? Yes
Chris D, General Manager at TownePlace Suites Albany University Area, responded to this review

Thank you for taking the time to review your stay at the TownePlace Suites. Thank you especially for your kind words about the friendliness of our staff. I was also happy to hear that you have had no issues with traffic noise during your stay. We look forward to your next stay with us! More 

Charleston
Senior Contributor
38 reviews 38 reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed September 2, 2014

Great central location near SUNY Albany, the malls, restaurants, etc. Friendly, helpful staff, nice complementary breakfast, great 2 bedroom suite layout, excellent view of SUNY campus; facility and furniture getting a little tired and dated, carpets beat, laminate floor does not belong in bathrooms, parking sparse at times. Overall enjoyed our stay and will be back.

Was this review helpful? Yes
Chris D, Manager at TownePlace Suites Albany University Area, responded to this review

Thank you for your kind words about our hotel and for taking the time to review your stay. I am happy to hear that you enjoyed your visit -- we look forward to having you back with us very soon! More 

Colchester, UK
Senior Contributor
29 reviews 29 reviews
22 hotel reviews
28 helpful votes 28 helpful votes
1 of 5 stars Reviewed September 2, 2014

Based on some earlier reviews, we booked this place for 7 nights. On arrival, we were concerned how close it was to the interstate. And from there things went downhill so fast that within half an hour of checking in, we decided one night was more than enough and we cancelled the remaining 6 nights of our stay. This place... More 

Was this review helpful? Yes 1
Chris D, General Manager at TownePlace Suites Albany University Area, responded to this review

Thank you for sharing your experience at our hotel. I am sorry that your hotel experience failed to meet either your or our expectations. We have addressed your maintenance and housekeeping concerns with our team to ensure that they were corrected for future guests. I hope that your future travels are much more relaxing and enjoyable. More 

Boston, Massachusetts
1 review
4 of 5 stars Reviewed August 25, 2014

We wanted a place close to the thruway but without breaking the bank. Admittedly we don't usually stay in suites so won't compare but for a hotel room for us and our 15 yr old for the night this was perfect. The lobby that people describe as too small felt like a small,hip European hotel " lobby" with fruit and... More 

Was this review helpful? Yes
Chris D, General Manager at TownePlace Suites Albany University Area, responded to this review

Thank you for taking the time to review your experience at the TownePlace Suites Albany University Area. We appreciate your kind words about our hotel and hope to have you back as our guest in the near future. More 

New York City, New York
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed August 10, 2014 via mobile

Front desk was good and after that downhill. The hotel is tired & needs more than a refresh. Room was clean but tub non skid surface was worn out & dingy looking. Shower curtain was too long and bottom was permanently stained from collecting dirt & germs. Air conditioning unit was inadequate for room and another guest mentioned it to... More 

Was this review helpful? Yes 1
Chris D, General Manager at TownePlace Suites Albany University Area, responded to this review

Thank you for your kind words about our front desk team and your room's cleanliness. I was sorry to read that those were the highlights of your stay, however. I was especially concerned to read your experience with our carpeting since we just had all of our carpets (new in December of 2012) professionally cleaned a few weeks ago. We... More 

NJ
Senior Contributor
25 reviews 25 reviews
14 hotel reviews
56 helpful votes 56 helpful votes
2 of 5 stars Reviewed August 5, 2014

We had a lacrosse tournament to attend at the University of Albany, and we booked this room many months in advance. I was unaware that the term "suite" is used so loosely here. We could've stayed anywhere, we booked so early, but we are Marriott rewards members so I just figured we could accumulate points, and it WAS a suite...... More 

Was this review helpful? Yes
Chris D, General Manager at TownePlace Suites Albany University Area, responded to this review

I am sorry to hear that you did not enjoy your stay at our hotel and that we will not have you as our guest in the future. I wish that we were aware of your dissatisfaction during your stay so that we could have either corrected the deficiencies that you encountered in your room or found you an alternate... More 

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