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Holiday Inn

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205 Wolf Road, Albany, NY 12205
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Holiday Inn
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285 reviews from our community

Traveler rating
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    73
    60
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Mason, tn
Top Contributor
55 reviews 55 reviews
17 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Home to about 700 bikers for 3 days, this hotel did a nice job. The only beef I have was no free breakfast and the breakfast buffet was $12.00. Service was good, staff were nice. I might stay there again were I to return to there again.

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Bombay, New York
Contributor
18 reviews 18 reviews
13 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This hotel was probably a great hotel in the 70's or 80's but it is badly in need of updating. The carpets are old and worn, the rooms are old fashioned and the bathrooms are in need of replacing. I was lucky enough to have a refrigerator in my room, but some members of our party didn't. None of us... More 

Was this review helpful? Yes 2
Corin R, Front Office Manager at Holiday Inn, responded to this review

Dear CCS55 - Thank you for taking the time to review our hotel. I was happy to hear that our staff made you feel welcomed and comfortable throughout your stay. We also appreciate your honest feedback with regards to the facility itself. We are currently in the process of making some updates to the hotel including all new carpet throughout... More 

Macedon, NY
Senior Contributor
21 reviews 21 reviews
11 hotel reviews
17 helpful votes 17 helpful votes
1 of 5 stars Reviewed 3 weeks ago

We stayed here on April 18th for my son's AAU Basketball Tournament. We arrived at 2:30 and checked to see if our room might be ready. I was recognized as an IHG Gold Elite Member and thanked for being so loyal. Room wasn't ready but we were told to stop by a little later as it should be ready after... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn, responded to this review

Dear myjetski23, Thank you very much for taking the time to share your feedback. We always strive to provide great service to all of our guests, especially our loyal IHG Rewards Club Members. However, on this occasion, we apologize if your stay was negatively affected by the services received surrounding your reservation. We would like to address this further and... More 

Travelers are raving about these Albany hotels

Corning
2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This hotel seems quite old in some places but seemed to be pretty clean. The building is like a maze to get through, it is quite confusing and the signs are not much help. The food was pretty good. There is a indoor swimming pool, must be I missed that on their website. I thought it was just outdoor, they... More 

Was this review helpful? Yes 1
Corin R, Front Office Manager at Holiday Inn, responded to this review

Hello Dcsutton, Thank you for taking the time to review our hotel. We're glad to know that you found the property nice and our staff friendly. We are in the process of updating our hotel, since it is an older property, and we will make sure that more signs are included to make your next stay easier to navigate. We... More 

Mariposa, California
1 review
5 of 5 stars Reviewed 4 weeks ago

I loved the hotel. The room was clean, the beds really comfortable, and the staff was really friendly and accommodating. Breakfast was good (hot eggs, sausage, and potatoes, yogurt, fruit, cereal, juice, and coffee). A bit more fresh fruit would have been nice. Great stay. Will definitely return. The pool was nice and warm, but didn't like it being right... More 

Was this review helpful? Yes
Corin R, Front Office Manager at Holiday Inn, responded to this review

Hello kellywX6232UZ, Thank you for reviewing our hotel! We're glad to hear that you enjoyed your stay with us. We try hard to make sure that every guest has an enjoyable experience. When you return next time, make sure to check out our outdoor pool as well as the indoor one! We hope to see you soon! More 

Northampton, Massachusetts
Top Contributor
99 reviews 99 reviews
34 hotel reviews
54 helpful votes 54 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The staff was very friendly. We had to unload our van with our trade show items - and it went off without a hitch. The room was okay - king bed room, first floor, overlooked an interior hallway and then the parking lot. The room was clean and well decorated. The toilet did not flush properly. Speaking of toilets, the... More 

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IHGCare, Guest Relations Manager at Holiday Inn, responded to this review

Dear Cindy T, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment about our staff, cleanliness and breakfast. However, we’re sorry we fell below your expectation regarding the toilet and the parking lot cleanliness. We will address these concerns. I assure you that... More 

Rochester, New York
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 5 weeks ago

I'm not sure what happened but there definitely was poor planning on Holiday Inn part. We recently stayed at the Holiday Inn Albany Wolf Road this past weekend, for one night only April 18, 2015. We booked this hotel because of its proximity to the locations/venue where the youth basketball tournament we were participating in was being held. We actually... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn, responded to this review

Dear Sunshine1392, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate that you find our location to be convenient and for your nice comment about room cleanliness. However, we’re sorry we fell below your expectation regarding customer service, laundry service and the poor check in experience.... More 

Jackson, NJ
Senior Contributor
26 reviews 26 reviews
7 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed April 13, 2015

Spent two nights in the tower suites, the six story building on the property. The room was average.....just like the photo but with a king size bed. Small bathroom. Room safe in closet. We liked the location because of all of the restaurants and stores on Wolf Rd. SUNY Albany is about 10 minutes away and the international airport maybe... More 

Was this review helpful? Yes 1
Corin R, Front Office Manager at Holiday Inn, responded to this review

Hello Bravolover, We are so glad to hear that you enjoyed your stay in our tower building! You are completely correct, we are close by the colleges, airport, restaurants, malls, and other stores. When you return to stay with us, we can introduce you to more local treasures, like our locally owned stores, museums, and other points of interest. We'll... More 

Plymouth, Massachusetts
Top Contributor
238 reviews 238 reviews
23 hotel reviews
117 helpful votes 117 helpful votes
4 of 5 stars Reviewed April 7, 2015

The room was clean, and updated. It's an older hotel so some window face the outdoors and some the inner courtyard. My room faced the inner court-yard pool and game room. Something to consider if you like looking out to see what's up with the weather in the am. I would prefer the window to the outside. This is a... More 

Was this review helpful? Yes 2
Corin R, Front Office Manager at Holiday Inn, responded to this review

Hello MaryofMassachusetts, Thank you so much for your lovely review of our hotel! We are so glad that you enjoyed your stay here. As you mentioned, we are currently in the process of remodeling and updating our older property. Some of our improvements include new wall paper, carpets, beds, and improved television and wifi access. You'll have to return when... More 

Philadephia
Senior Contributor
22 reviews 22 reviews
18 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed April 6, 2015 via mobile

I have stayed here before, but this time the van took almost 40 minutes to get us to the hotel. (It's a 4 minute drive) We sat outside in the cold while we kept getting the He is on his way routine. Once we got to the front desk, both the employee at the desk and the night supervisor did... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn, responded to this review

Dear Dean M, First of all, thank you very much for your recent stay at our hotel. I am so sorry to see you did not enjoy your overall experience with us. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. We hope to have the honor of serving you again... More 

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