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Hampton Inn Albany - Wolf Road (Airport)

#17 of 51 Hotels in Albany
Certificate of Excellence
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10 Ulenski Dr, Albany, NY 12205
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Hampton Inn Albany - Wolf Road (Airport)
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362 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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    (94)
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There are newer reviews for Hampton Inn Albany - Wolf Road (Airport)
See the most recent reviews
Houston
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

To start I am not an easy person to please. This hotel although older is one of the better ones that I have stayed in during my frequent trips to Albany....Close to airport is a plus. Wolf road has choice of restaurants which is a plus considering everything shuts down early in Albany. Best bed I have slept in -... More 

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Tucson, Arizona
Level Contributor
179 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We were there less than 12 hours and didn't have time to eat breakfast due to an early flight. The rooms were big, linens were MUCH better than the previous Albany Hampton we stayed at earlier this week. The AC was a bit weak and the sink didn't drain right, which seems to be a chronic problem for these hotels.... More 

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Nancy L, Manager at Hampton Inn Albany - Wolf Road (Airport), responded to this review

Hello KKS56, Thank you for taking the time to leave us a review, we value all feedback that we receive from our guests as it can only help us to improve. We're glad to hear that even with an early flight you were able to enjoy a breakfast to go bag to get you through your morning. We apologize that... More 

Buffalo, New York
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed July 20, 2015

I really don't like to write negative reviews... Hotels work hard to attract guests. And, prior to my reduced travel over the past couple of years, I was Hilton Honors Diamond for 7 consecutive years, so I especially don't like criticizing one of Hilton's properties. We were excited to try this property for our 1-night stay in the Albany area.... More 

Was this review helpful? Yes 1
Husani P, Guest Service Agent at Hampton Inn Albany - Wolf Road (Airport), responded to this review

Hi Phillip- We are very sorry to hear that your recent stay at our hotel wasn't to your satisfaction. As we approach our peak season, we are currently developing policies and procedures to maintain quality lodging experiences for all our guests . Your experience at our hotel isn't indicative of our normal level of service. However, we do appreciate your... More 

Decatur, Alabama
Level Contributor
115 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
3 of 5 stars Reviewed July 19, 2015

My family stayed in 2 rooms for 2 nights here recently. One room had a king bed and the other had 2 double beds just as we had requested via emails several weeks before. The check in went smoothly and the service was very good. Our first night was on the 4th floor and these rooms seemed cleaner and updated... More 

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Husani P, Guest Service Agent at Hampton Inn Albany - Wolf Road (Airport), responded to this review

Hi Vernon- Thank you for taking the time to leave us a review, we value all feedback that we receive from our guests as it can only help us to improve. We're glad to hear that your check in experience and our overall service were to your satisfaction. We apologize that your were not impressed entirely with the appearance of... More 

Champaign
Level Contributor
94 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
3 of 5 stars Reviewed July 18, 2015

Stayed on our way to Boston. It's a standard Hampton Inn, but seems to need a refresh. The breakfast area and lobby look like they were updated a few years ago to the new Hampton Inn standard with the large table with stools, but the food is in this tiny area where everyone is on top of everyone else. The... More 

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Husani P, Guest Service Agent at Hampton Inn Albany - Wolf Road (Airport), responded to this review

Hi Army_Arch, Thank you for taking the time to leave a detailed review on your recent stay at our hotel. We are sorry that the appearance of our facility was not to your satisfaction. Due to the size of our rooms, it is a violation of our fire code to place a cot into our rooms with a king bed... More 

Auburn, New York, United States
Level Contributor
4 reviews
4 hotel reviews
3 of 5 stars Reviewed July 15, 2015

Well, I wanted early check in at 2pm and the room wasn't ready. Then we could have sat in the dinning room area and waited but I would not because of how dirty the furniture was. You need to correct that! Our room was small but ok for one night. The Hampton needs to sharpen up that problem too. The... More 

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Husani P, Guest Service Agent at Hampton Inn Albany - Wolf Road (Airport), responded to this review

Hi Penelope, Thank you for taking the time to leave us a review, we value all feedback that we receive from our guests, as we are constantly looking for more ways to improve our level of service. While early check-ins are not an absolute guarantee, we try our utmost best to accommodate early check in requests, based on how quickly... More 

Saint Louis Park, Minnesota
Level Contributor
55 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
5 of 5 stars Reviewed July 13, 2015

I stayed at this property twice in June, 2015. I chose it because of its proximity to I-87 and the airport. Although it's five minutes from the airport, and a few hundred feet from the freeway, the hotel was very quiet. Road noise wasn't a problem and I heard airplanes only occasionally. The biggest strength of this hotel is its... More 

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Husani P, Guest Service Agent at Hampton Inn Albany - Wolf Road (Airport), responded to this review

Joe- Thank you for staying with us and for taking the time to write a review of our hotel. We are very pleased to hear that we met your expectations on your recent stay with us, and that our employees were able to show you the Hamptonality our property strives to offer. Despite the challenges of maneuvering Wolf Road, we... More 

Vermont
1 review
4 of 5 stars Reviewed July 13, 2015

Very good experience. The room was very clean. The complimentary breakfast was very good. The hotel was located at a location convenient to the airport in Albany. NY. I'll recommend the hotel for anyone travelling to that area.

Review collected in partnership with Hampton

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Husani P, Guest Service Agent at Hampton Inn Albany - Wolf Road (Airport), responded to this review

Hi Okechuku, Thank you for taking the time to review our property and our level of service. We are happy to hear that your recent stay with us was a good experience, but we're more elated to know that our convenient location, breakfast selection and hotel cleanliness were to your satisfaction. We appreciate your kind remarks and are glad to... More 

Easton
1 review
4 of 5 stars Reviewed July 13, 2015

Convenient when traveling through. Right off the thruway with a restaurant and coffee shop within walking distance. No refrigerator in the room, which would have been nice but otherwise a good experience. I always stay at Hampton Inns!

Review collected in partnership with Hampton

Was this review helpful? Yes
Husani P, Guest Service Agent at Hampton Inn Albany - Wolf Road (Airport), responded to this review

Beverly- Thank you for staying with us and for taking the time to write a review. We are pleased to hear that we met your expectations for your stay, and that we were able to accommodate you despite there being no refrigerator in the room. However, we do appreciate your loyalty to the Hampton brand and do hope you will... More 

New York, United States
2 reviews
3 of 5 stars Reviewed July 11, 2015

Upon entering our room # 420 we noticed a smell. We went to Wal Mart a purchased a bottle of Fabreze which fixed this problem. The A/C did not cool the room properly and made a lot of noise when it kicked in. I attempted to quiet some of the noise with a cardboard hot cup holder. When the compressor... More 

Review collected in partnership with Hampton

Was this review helpful? Yes
Husani P, Guest Service Agent at Hampton Inn Albany - Wolf Road (Airport), responded to this review

Hi John- Thank you for sharing your feedback on your recent stay with us. We appreciate your honest input and apologize that we did not completely exceed your expectations. We will keep your comments in mind as we constantly look for new ways to improve our guests' experience. We hope you will give us another chance the next time you... More 

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