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The Desmond Albany

#13 of 49 Hotels in Albany
Certificate of Excellence
GreenLeadersBronze level
Hotel website
660 Albany-Shaker Road, Albany, NY 12211
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The Desmond Albany
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Ranked #13 of 49 Hotels in Albany
Certificate of Excellence 2014
GreenLeadersBronze level
A recent review
3 of 5 stars reviewed 4 days ago
669Bianca Todi, Italy
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470 reviews from our community

Traveler rating
    207
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    69
    30
    20
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87
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203
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Todi, Italy
Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Like being in downtown Colonial Williamsburg a la Disney. The interior courtyard offers a charming venue for gathering/events, with conference rooms leading from this space. Being just off the highway it is easy to get to and has fast access to downtown Albany. Albany's many and architecturally-varied buildings are a must-see destination. There are so many things to see and... More 

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Yorktowights, New York, USA, NY
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

I stayed here two nights for a business meeting. The rooms are on par with other hotels at the same price...nothing special here. The conference spaces are nice, and the indoor atrium spaces are equally nice. I ate at their restaurant for dinner. The food was great for a hotel, but the wine list was too short, and they were... More 

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Boulder, Colorado
Reviewer
3 reviews 3 reviews
1 of 5 stars Reviewed 1 week ago

Our hotel experience started with the rudest receptionist I have every encountered. She seemed unable to make even the most basic of eye contact and customer service. The room was noisy, the showers were cold each morning and had so much sediment that my towel was red after drying off. The entire place is tired and is more of a... More 

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DesmondAlbanyGM, General Manager at The Desmond Albany, responded to this review

Dear guest, We are very sorry to hear what you experienced during your stay. A recent water main issue was the cause of the colored water and temperature, we apologize for the inconvenience and it is not a regular occurrence. Thank you for letting us know of the service you received at the front desk, this will be addressed immediately... More 

Melbourne
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
5 of 5 stars Reviewed 2 weeks ago via mobile

A great place to stay. Close to the airport (I contemplated walking), and a warm welcome. On this occasion, I arrived at the same time as Mr Desmond, but was a little too tired to appreciate it properly. Thanks for the unexpected airport pick-up at 12:30 a.m. in -4 C weather. Rooms are as expected - clean and as expected... More 

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Portland, ME
Contributor
14 reviews 14 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I am surprised at the number of positive reviews- I am a frequent traveler and i thought this place was pretty bad. It was very evident that the Desmond has been focused on hosting events and not with upkeep of their hotel rooms!!! I can't remember a time when I have slept as poorly as I did with my four... More 

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DesmondAlbanyGM, General Manager at The Desmond Albany, responded to this review

Dear guest, We are very sorry to hear of your poor experience with us. A recent water main issue was the cause of the colored water and temperature; we apologize for the inconvenience and it is not a regular occurrence. Refrigerators and microwaves are located in our suites, and are also available upon request. Thank you for sharing your feedback... More 

Montreal, Canada
1 review
5 of 5 stars Reviewed 2 weeks ago

Always a warm and welcoming spot to relax for a meal or an overnight stay. Though it's quite a large hotel it feels almost like a bed and breakfast. Traditional decor and up to the minute service and amenities. Love the selection of interesting items in the gift shop. And the complimentary after dinner chocolates. Yum!

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Bronx, New York
1 review
5 of 5 stars Reviewed 3 weeks ago

I enjoyed my weekend stay very much. The atmosphere is very relaxing. I sat at the garden areas and the lobby fireplace often and I felt like I was at a resort outside of NY (away from all the snow). The staff is extremely attentive, the food served during our conference was excellent (especially bread pudding...YUM!). An overall wonderful, relaxing... More 

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1 review
5 of 5 stars Reviewed February 17, 2015

Very very pleased with the entire celebration of my daughter's wedding. The wedding planner was fantastic, food excellent, service superb. Would highly recommend for a wedding or celebration. Excellent all the way around!

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1 review
4 of 5 stars Reviewed February 16, 2015

I arrived early and to my suprise my room was ready at 9:30 am. I didn't like the view from the room they gave me so the front desk moved me into another room. We found some tiny ants in the bathroom of that room, gross! But one phone call and we were upgraded to a huge suite! No hassel... More 

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lake george
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed February 15, 2015

Let's start with from the moment I walked in. The front desk staff was less than thrilled to be working and more bothered than anything to assist us. When booking the room we were assured that the entire property was smoke free. When entering our first room 137 the entire hall wall was engulfed in cigarette smoke as well as... More 

Was this review helpful? Yes 2
DesmondAlbanyGM, General Manager at The Desmond Albany, responded to this review

Dear Guest, We are very sorry to hear again of the experience you had at the hotel. For your inconveniences we provided a 50% compensation to you that evening off your entire stay, and our Manager was attentive to fixing the issues for you. We thank you again for sharing your feedback with us. More 

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