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All 49 Albany hotels

The Desmond Albany

3.5 of 5 Hotel   |   660 Albany-Shaker Road, Albany, NY 12211
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Ranked #10 of 49 Hotels in Albany
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 6 days ago
hope010 Indiana
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403 reviews from our community

Traveler rating
    184
    118
    58
    26
    17
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (136)
Date | Rating
  • English first
  • French first
  • Any
English first
Indiana
Reviewer
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We stayed two nights for an Army Reunion. Room was spacious and clean, decorated nicely. Staff was friendly and efficient. The meal for the banquet was served in a timely manner and the food was excellent.

Was this review helpful? Yes 1
Alexandria, Virginia
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Close to the airport with a free shuttle bus, this hotel is a very comfortable option for visiting the Albany area and we stay here frequently. Rooms are attractive, and the service and food in the Simpsons restaurant very good.

Was this review helpful? Yes 2
Bellmore
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We returned to the Desmond this year and the experience was just as great as last year. Karissa was at the desk and she was just as friendly and helpful as previous experience. Plan to stay again next year.

Was this review helpful? Yes 2
Worcester, Massachusetts
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Lots to do with minimal traffic. The Simpson restaurant was slow & understaffed. It would be nice to receive the bread before the meal. The food was very good, especially breakfast. The room was clean & desk staff were very nice & personable.

Was this review helpful? Yes 1
Bosotn
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This is the best place to stay in Albany. I travel back and forth to Albany from Seattle. It is like coming home when I get to stay at the Desmond, I love the atmosphere, and the friendly service. I remember how excited my parents were when I was a child and it first opened, and now these many years... More

Was this review helpful? Yes 1
West Seneca
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

This lovely hotel has it all above others...EXCEPT...my room was exceptionally musty smelling. Thought I was sleeping with a wet dog all night, except that I couldn't sleep. Told the front desk in the morning and an agent did 'comp' me $25 toward my bill. Then I discovered that the hotel knew about this problem and has had others complain.... More

Was this review helpful? Yes 1
DesmondAlbanyGM, General Manager at The Desmond Albany, responded to this review

Dear Guest, Thank you for providing your feedback regarding your recent stay with us. We apologize that the guestroom you stayed in was not satisfactory. We appreciate hearing that you love the hotel, and are sorry that this issue affected your visit. Tyler Desmond General Manager More

boca raton,florida
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I went here for a private event and didn't get a chance to stay as long as I wanted to as I had to entertain family the next week. I would say hands down this is the only hotel I would stay at in albany and without seeing all the bed and breakfasts in albany I would also say this... More

Was this review helpful? Yes 3
Seattle, WA
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The center of the hotel is made to look like a large town square with fountains and trees but is roofed and comfortable. Sitting there and reading a book enjoying the fountain was worth the stay all by itself. The decor in the expensive restaurant is reminiscent of an exclusive club and a great place for a drink (we didn't... More

Was this review helpful? Yes 3
Niskayuna, New York
2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

There were delays in check-in, but overall, no known errors in reservations. Waiting in long lines is never a good way to start a stay. Resolving questions earlier could have resolved some unexpected issues. Overall, the hotel is still by far more interesting than many in the area and have facilities open after 11PM.

Was this review helpful? Yes 3
Washington DC, District of Columbia
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed August 9, 2014

Front desk staff have no concept of helpfullness and simply do not care about the guest experience. Such a lack of training casts a pall over the entire stay. One staff member helped the person behind me in line. When I asked her why she bumped me she admitted it happens all the time. When I asked why there are... More

Was this review helpful? Yes 4
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Additional Information about The Desmond Albany

Address: 660 Albany-Shaker Road, Albany, NY 12211
Location: United States > New York > Albany
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — The Desmond Albany 3.5*
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Also Known As:
The Desmond Albany Hotel Albany
Desmond Americana
The Desmond Hotel Albany
Desmond Hotel Albany

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