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The Desmond Albany

#17 of 50 Hotels in Albany
GreenLeadersBronze level
Hotel website
660 Albany-Shaker Road, Albany, NY 12211
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Best prices for: 1 room 1 guest
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The Desmond Albany
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511 Reviews from our TripAdvisor Community

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Traveler rating
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    22
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (173)
Date | Rating
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  • All months
    (511)
  • Mar-May only
    (129)
  • Jun-Aug only
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  • Dec-Feb only
    (105)
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Brooklyn, New York
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I stayed here for a family event last weekend. The staff was friendly and helpful. Are rooms were clustered together, which was nice. The rooms were spacious and clean. It's across the street from the airport, and they have one of those TVs listing flights right in the lobby of the hotel. We had a snack in the hotel bar... More 

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Chapel Hill, North Carolina
2 of 5 stars Reviewed 3 days ago NEW

Perfect location for airport access & breakfast was delicious with excellent waitstaff. I loved this hotel and used to recommended it, however after my last 2 stays in July I would recommend avoiding until remodel is complete! I could hardly walk after sleeping on horrible mattresses Crib provided had a non breathable bumper, which is NOT recommended by my pediatrician... More 

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Flanders, New Jersey
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

Jay Cloutier (Sales Manager) and the Desmond team were fabulous providing accommodations to our baseball team playing in the Mid-Atlantic Regional tournament from July 24-28th. We were able to get 19 rooms at a reasonable price, even though the baseball Hall of Fame induction ceremonies and opening of Saratoga Racetrack were also occurring on the weekend. Thank you for a... More 

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Houston, Texas
Level Contributor
74 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

Thankfully we always bring back up details on where we are staying and going....the front desk(Karissa) person who helped us??? could not find anything on us and finally gave us a room for handicapped. She did offer a suite in compensation for not being able to find anything but it was not clean at 5P.M. and had no idea how... More 

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DesmondAlbanyGM, General Manager at The Desmond Albany, responded to this review

Dear guest, We thank you for letting us know of the issues you experienced at check-in and with housekeeping. We take all feedback seriously and are addressing this now with the appropriate managers. More 

East Coast
Level Contributor
21 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

My rating is actually a 3.5, so I rounded up to a 4 to give them the benefit of the doubt. Nothing was particularly *bad* about the Desmond, but nothing jumped out as being spectacular either. If you stay at the Desmond and are surprised by the dated decor, shame on you for not doing your homework. Two minutes on... More 

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Riesel, Texas
Level Contributor
33 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed 1 week ago

The Desmond is very close to the Albany Airport with a 24 hr shuttle service. Clean and Courteous. Had Desert late and it was delivered with a smile. The setting itself is revamped and well done. The elevators are small but functional. Overall nice!

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Jersey City, New Jersey
Level Contributor
67 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed 1 week ago

They are a nice hotel. However, we had the bridal shower, rehearsal dinner and wedding block all at the hotel, but they wouldn't provide the hotel shuttle for just the bridal party to go 1 way to the venue because it was 10 miles away and outside the 3 mile zone. It was disappointing after having given them so much... More 

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DesmondAlbanyGM, General Manager at The Desmond Albany, responded to this review

Dear Guest, Congratulations on your recent wedding! We are sorry to hear that our shuttle policy was apparently not explained properly to you. Shuttle service is provided at no cost within a 3 mile radius of the hotel, and for a small fee for anything over 3 miles. Thank you for letting us know so that we can address this... More 

Maryland
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed 1 week ago

Spent one night here in mid July. It's summer and sunny. That may bias my view. The hotel is clean, comfortable and worth the price of admission. Usually I am hesitant to deviate from the standard corporate hotel because the quality level varies so much with local hotels. This one is worth you time. The inside atrium areas must be... More 

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Nyack, New York
Level Contributor
76 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 stars Reviewed 1 week ago

Staying here for a conference and intrigued by the unique layout of the hotel. It is set up like a colonial village, but all indoors. The rooms are fine. Some how though the hotel manages to look rather worn, even though it is in good condition and up to date. The internet was spotty and slow, long wait for our... More 

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New York
Level Contributor
58 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
3 of 5 stars Reviewed 1 week ago

Hotel is located right off the highway and easy to get to. It is a large facility with an old mansion type feel. It's well maintained but could defiantly use some updating. Although, some people may be info this hotel style. The room had a slight moldy odor but was very clean and quiet. The conference rooms were ok. The... More 

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