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The Desmond Albany

#16 of 50 Hotels in Albany
GreenLeadersBronze level
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660 Albany-Shaker Road, Albany, NY 12211
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The Desmond Albany
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494 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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    (494)
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    (129)
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Derby, England, United Kingdom
Level Contributor
38 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed 4 days ago NEW via mobile

I was looking forward to staying after I received good feedback via a colleague. Hopefully my experience was a one off.... Arrived at the hotel at around 3pm to be informed the wifi was not working, scrimshaws restaurant was closed and our rooms weren't ready. I was a little disappointed about the restaurant as we made the booking weeks before... More 

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Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

The staff was very efficient and welcoming. The hotel is close to the highway for easy access. We had an inside room which had a backdoor that opened to the indoor courtyard. The courtyard seems to be popular for social events. The Saturday night we stayed, it was a little noisy but quieted down around 10 PM. I was disappointed... More 

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1 review
1 of 5 stars Reviewed 1 week ago

This place has the potential to be a really, really nice hotel if they would just renovate it already! I mean gut it, fumigate,and start from scratch because it needs new EVERYTHING! I get "old world charm" but this is the 21st Century. I only went there because our soccer team booked a block of rooms for a tournament otherwise... More 

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DesmondAlbanyGM, General Manager at The Desmond Albany, responded to this review

Dear Guest, Thank you for sharing your comments regarding your recent stay with us. We are sorry to learn that you did not find our hotel up to your standards. Renovation of the property is currently being worked on by several design firms, and we invite you visit us again when the renovations are complete. More 

Level Contributor
37 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The Desmond Hotel and Conference Center is a great location for business or leisure travel in the Albany area. The hotel rooms are situated around indoor courtyards, so no matter the season or weather, you are able to enjoy the relaxing atmosphere.

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Dobbs Ferry, New York
Level Contributor
100 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This place is bizarre! It's an enormous hotel where I feel conferences end up being their bread and butter. They have a ton of huge conference rooms and when I stayed there they had at least 3 other very large conferences going on. The hotel is incredibly dated! The rooms need a lot of help to be kind. The staff... More 

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DesmondAlbanyGM, General Manager at The Desmond Albany, responded to this review

Dear Guest, We are glad to hear our staff was warm and welcoming to you, we pride ourselves on our customer service! Thank you for sharing your experience with us, and we sorry that you did not fully enjoy your stay. The hotel is currently planning renovations to our guestrooms and both restaurants, we do hope you will return soon... More 

Washington DC, District of Columbia
Level Contributor
24 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We were in Albany for a family event. And we had a block of rooms at the Desmond. The Hotel Desmond is a large hotel (300 rooms) built around a central courtyard that has a colonial village theme. The halls are dimly lit with candle themed sconces. And it has colonial looking post beds. Quaint but in need of a... More 

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DesmondAlbanyGM, General Manager at The Desmond Albany, responded to this review

Dear Guest, Thank you for noticing our friendly staff and clean rooms; we appreciate you taking the time to share your comments with us. We apologize for the WiFi being down during your stay, there was a hardware issue that has since been resolved. We look forward to seeing you on a future visit. More 

New Rochelle, New York
Level Contributor
5 reviews
3 of 5 stars Reviewed 4 weeks ago

The Desmond takes you back in time with it's colonial American feel and hotel areas named as Courtyards and streets. I found the hotel a little confusing and didn't like having a room facing an indoor courtyard which meant I didn't have natural light. There were no enough lights in the room to see unless you read in the bathroom... More 

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New York City, New York
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The rooms, the hallways, the decor all need an upgrade. The folks were friendly and the service was ok. It's a classic but it doesn't need to be run down. The food is good and better than average for a hotel.

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DesmondAlbanyGM, General Manager at The Desmond Albany, responded to this review

Dear Guest, Thank you for taking the time to share your feedback with us, we appreciate hearing all comments from our guests. The hotel is currently planning renovations to our guestrooms and both restaurants, we hope you will return soon to see the changes we are making. More 

Syracuse, New York
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Old school dated decor. Clean. Front desk check in is slow. Even though two people at the front only one doing any work in spite of a line of 6 people waiting. Hotel restaurant is ok. Drive to a close, better place. Rooms nice and big. Curtains don't close well so light leaks into room. Not a real problem for... More 

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Level Contributor
25 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed May 28, 2015

My daughter and I went to Albany for a weekend. The hotel was easy to find, and parking was not a problem. The hotel front desk was courteous and professional. The hotel was charming but could use a bit of an update. We didn't mind. The pool area was clean, the gym was clean and the restaurant after a long... More 

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