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Springhill Suites Albany-Colonie

#11 of 50 Hotels in Albany
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8 California Ave, Albany, NY 12205
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Springhill Suites Albany-Colonie
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Springhill Suites Albany-Colonie
Springhill Suites Albany-Colonie
Springhill Suites Albany-Colonie
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257 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (51)
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  • All months
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    (45)
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South Kingstown, Rhode Island
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We have stayed here twice now while visiting Siena College with our daughter. Both times we stayed we have been very pleased with this hotel. The room was very clean and the extra towels and pillows I requested ahead of time were there upon check in.The breakfast was very good. There were a lot of healthy options and the vegetarian... More 

Was this review helpful? Yes
Carrie243, Front Office Manager at Springhill Suites Albany-Colonie, responded to this review

Thank you for taking the time to complete our Guest Satisfaction Survey. We are delighted that your stay with the SpringHill Suites Albany-Colonie was enjoyable. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver... More 

Harrisburg, Pennsylvania
1 of 5 stars Reviewed 4 days ago NEW

First rooms are small. secondly the maid did not clean our room. I complained to GM, the maid told the GM we told her not to clean room. Why would we tell her to not clean room and then complain?????? Also the breakfast area. completely inadequate. this is a 109 room suite hotel. they have 10 breakfast tables which seat... More 

Was this review helpful? Yes
Carrie243, Front Office Manager at Springhill Suites Albany-Colonie, responded to this review

Thank you for taking the time to complete our Guest Satisfaction Survey and sharing your experience with the SpringHill Suites Albany-Colonie. I apologize that your recent stay was not satisfactory and appreciate your feedback. You’re a valued customer; everything we do is aimed at providing you with an excellent hotel experience. Please be assured that we are taking immediate corrective... More 

Level Contributor
3 reviews
3 of 5 stars Reviewed 4 days ago NEW

The hotel was full with families and the teenagers were hopping from rooms to rooms (late at night) and banging doors and making lots of noise. A/C also very noisy in room! Both sliding doors (to the bathrooms) in the rooms did not close or lock as the wood is warped and out of shape. Breakfast was extremely crowded and... More 

Was this review helpful? Yes
Carrie243, Manager at Springhill Suites Albany-Colonie, responded to this review

Thank you for taking the time to complete our Guest Satisfaction Survey and sharing your experience with the SpringHill Suites Albany-Colonie. I apologize that your recent stay was not satisfactory and appreciate your feedback. You’re a valued customer; everything we do is aimed at providing you with an excellent hotel experience. Please be assured that we are taking immediate corrective... More 

Charlotte, North Carolina, United States
Level Contributor
198 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
5 of 5 stars Reviewed 1 week ago

We made a last minute reservation through Marriott app. We got in at about 1030pm on a Sunday. The pool is tiny in case you are wondering, but I don't think people go for the pool. Our room (king suite) had a bed and a half divider wall with a desk and sofa bed on the other side. The toilet... More 

Was this review helpful? Yes
Carrie243, Front Office Manager at Springhill Suites Albany-Colonie, responded to this review

Dear Guest, Thank you for taking the time to post a review of your recent stay with us. I am delighted that you enjoyed our property . I look forward to sharing your comments with our team as we all work so hard to ensure every guest is comfortable and enjoys their stay with us. We look forward to having... More 

Buffalo, New York
Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I loved this hotel. Our room was so nice. Wonderful bed, very spacious, and completely quiet. Plenty of comfortable furniture in the room, a nice large desk area, microwave, coffee, and fridge. We were actually visiting Troy, but it's hard to book a hotel there.

Was this review helpful? Yes
Carrie243, General Manager at Springhill Suites Albany-Colonie, responded to this review

Dear Guest, Thank you for taking the time to post a review of your recent stay with us. I am delighted that you enjoyed our property . I look forward to sharing your comments with our team as we all work so hard to ensure every guest is comfortable and enjoys their stay with us. We look forward to having... More 

Toronto
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stopped at this hotel on our way to Cape Cod on the fourth of July. We were greeted by John behind the counter and immediately felt welcome. John provided directions and insights for our stay. We celebrated Independence Day at the State Building with fireworks. A good time had by all. The rooms were in great shape, spacious with... More 

Was this review helpful? Yes
Carrie243, General Manager at Springhill Suites Albany-Colonie, responded to this review

Dear Guest, Thank you for taking the time to post a review of your recent stay with us. I am delighted that you enjoyed our property . I look forward to sharing your comments with our team as we all work so hard to ensure every guest is comfortable and enjoys their stay with us. We look forward to having... More 

Alexandria
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

I came to this areas for a work assignment at the worst time of the year, but the front desk clerk was absolutely wonderful and made everything so nice. He had the msot engaging personality and was always calling you by name. He went out of his way to make my stay pleasant under the severe ciscumstances witht the frigid... More 

Was this review helpful? Yes
Carrie243, General Manager at Springhill Suites Albany-Colonie, responded to this review

Dear Guest, Thank you for taking the time to post a review of your recent stay with us. I am delighted that you enjoyed our property . I look forward to sharing your comments with our team as we all work so hard to ensure every guest is comfortable and enjoys their stay with us. We look forward to having... More 

NJ
Level Contributor
23 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I stayed in the Springhill Suites for 1 night in June. Beds were comfortable, abundant towels in the bathroom, adequate water pressure in the shower. We arrived late in the evening and check-in was super quick. As Platinum Marriott members, we got an oversized room, which was nice. I loved the sliding window thing by the desk in the room... More 

Was this review helpful? Yes
Carrie243, General Manager at Springhill Suites Albany-Colonie, responded to this review

Dear Guest, Thank you for taking the time to post a review of your recent stay with us. I am delighted that you enjoyed our property . I look forward to sharing your comments with our team as we all work so hard to ensure every guest is comfortable and enjoys their stay with us. We look forward to having... More 

1 review
1 of 5 stars Reviewed 3 weeks ago

The Staff at the hotel, i would rate them above excellent. They were courteous and friendly. However the reason I say worst Marriot ever is. One of the reasons people come is because they are suites instead of rooms. And the free breakfast. Do yourself a favor dont stay for those reasons. There are 109 rooms in this hotel. The... More 

Was this review helpful? Yes
Carrie243, General Manager at Springhill Suites Albany-Colonie, responded to this review

Dear Guest, I am so sorry to hear about your recent experience at our property. Please be assured we are taking immediate actions to address these concerns. We have addressed the housekeeping and breakfast issues.We sincerely appreciate your feedback as it can only help us to improve moving forward. I do hope you would give us another chance should your... More 

Indianapolis, Indiana, United States
Level Contributor
42 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We stayed here for one night. The room was very spacious and divided into different sections including the beds and another area with a desk, wet bar, and small sofa and chair. It was extremely clean. Workout room was also nice to have. The breakfast had more options than many other chains. It has a reasonable rate for the weekend... More 

Was this review helpful? Yes
Carrie243, General Manager at Springhill Suites Albany-Colonie, responded to this review

Dear Guest, Thank you for taking the time to post a review of your recent stay with us. I am delighted that you enjoyed our property . I look forward to sharing your comments with our team as we all work so hard to ensure every guest is comfortable and enjoys their stay with us. We look forward to having... More 

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