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Springhill Suites Albany-Colonie

#14 of 50 Hotels in Albany
Certificate of Excellence
3.0 of 5
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8 California Ave, Albany, NY 12205
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1 room 1 adult
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Springhill Suites Albany-Colonie
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276 Reviews from our TripAdvisor Community

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Boston, Massachusetts
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I'm giving them the benefit of a doubt with three stars, because for most people their experience probably will be "average." I had a bit of bad luck though, so my experience was more on the "poor" side. Overall, this was a decent facility, pretty much what you'd expect from a chain hotel near the highway. Lots of families, decent... More 

Helpful?
Thank ps510
Carrie243, General Manager at Springhill Suites Albany-Colonie, responded to this review

Dear Guest, Thank you so much for taking the time to let us know about your recent stay with us. We appreciate your feedback. You’re a valued customer; everything we do is aimed at providing you with an excellent hotel experience. Please be assured that we are taking immediate corrective steps to avoid such problems in the future. Kindly, Maya... More 

Albany, New York
Level Contributor
5 reviews
5 of 5 stars Reviewed December 15, 2015

The room was clean and breakfast was great. Good and friendly staff at the front desk and dining room. Location is fantastic, 5 minutes walk from the mall, 8-10 minutes drive from the airport, 7-10 minutes drive to downtown Albany. The lobby is being renovated.

Helpful?
Thank rachel82015
Peabody, Massachusetts
Level Contributor
77 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
3 of 5 stars Reviewed November 11, 2015

This was my first time a Springhill Suites. I will go with the positives, nice size room with a contemporary feel. The negatives, heating/ac unit was LOUD and incessantly turning on and off. Also, some of the furnishings in the room looked beat and needed replacement. Another two negatives, curtains that did not meet to that let light in and... More 

Helpful?
Thank rogerroy1974
Carrie243, General Manager at Springhill Suites Albany-Colonie, responded to this review

Dear Guest, Thank you so much for taking the time to let us know about your recent stay with us. I appreciate your feedback with regards to the AC and curtains in the room and will keep that in mind that we will be renovating our rooms as well. I am delighted that you found our staff to be friendly.... More 

Level Contributor
29 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed October 23, 2015 via mobile

Typical Springhill Suites - always consistent. Room was clean and staff was friendly. Very comfortable bed. No issues with noise. The gym could use some work. I did not like the pulley system they had in there for weights. It wasn't working well either. I also wasn't a fan that they didn't have bottled water at breakfast. They had a... More 

Helpful?
Thank Roots21
Carrie243, General Manager at Springhill Suites Albany-Colonie, responded to this review

Dear Guest, Thank you so much for taking the time to let us know about your recent stay with us. I appreciate your feedback with regards to the fitness room and please keep that in mind that we are currently under renovation. I am delighted to hear that you found your room clean and comfortable.I look forward to sharing your... More 

Newburgh, New York
Level Contributor
29 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed October 15, 2015

I stayed here for a total of four weeks over the past few months. The hotel staff is super friendly and helpful. The rooms are spacious and housekeeping does a pretty good job of cleaning the room. The hotel is really close to the mall and other activites. My only complaint is that after staying there for more than a... More 

Helpful?
Thank Jean P
Carrie243, Front Office Manager at Springhill Suites Albany-Colonie, responded to this review

Dear Guest, Thank you for taking the time to post a review of your recent stay with us. I am delighted that you enjoyed our property . I look forward to sharing your comments with our team as we all work so hard to ensure every guest is comfortable and enjoys their stay with us. We look forward to having... More 

New York City
Level Contributor
38 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 stars Reviewed October 13, 2015

No complaints so I don't really have much to say. We were in town for apple picking and visiting our nephew at SUNY Albany. The hotel was conveniently located near Colonie Center. It also wasn't far from downtown Albany. The room was large and clean. We were actually impressed by the size. We have a 2 year old son, and... More 

Helpful?
Thank melhojo
Carrie243, General Manager at Springhill Suites Albany-Colonie, responded to this review

Dear Guest, Thank you for taking the time to post a review of your recent stay with us. I am delighted that you enjoyed our property . I look forward to sharing your comments with our team as we all work so hard to ensure every guest is comfortable and enjoys their stay with us. We look forward to having... More 

Greenwich, Connecticut
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed October 10, 2015 via mobile

There are plenty of better options in the area. You should go elsewhere. First, the location is subpar and the hallways smell. The gym is a joke and the breakfast service was subpar. These are hardly suites, just reconfigured regular rooms. Second, they did not clean our rooms. Housekeeping was around. They just skipped us. When we came back after... More 

Helpful?
Thank Happado
Carrie243, General Manager at Springhill Suites Albany-Colonie, responded to this review

Dear Guest, Thank you so much for taking the time to let us know about your recent stay with us. We appreciate your feedback. You’re a valued customer; everything we do is aimed at providing you with an excellent hotel experience. Please be assured that we are taking immediate corrective steps to avoid such problems in the future. Kindly, Maya... More 

Buffalo
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed October 10, 2015

Stayed for one night (2 adults and teenager). Room was clean but kind of a let-down after staying at a very nice Embassy Suites in MA (for about the same $). The most annoying part was the bathroom doors - there is one room with the shower, and the other with toilet/sink. Both are sliding doors with a panel of... More 

Helpful?
Thank bflogal62
Carrie243, General Manager at Springhill Suites Albany-Colonie, responded to this review

Dear Guest, Thank you so much for taking the time to let us know about your recent stay with us. I appreciate your feedback with regards to the room layout and breakfast seating. We are scheduled to start a complete renovation at the end of this month and the lobby area will be completely transformed. I am delighted that you... More 

Houston, Texas
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed September 30, 2015

My husband and I were only here for a night, and we were mainly in town for business, so we really didn't need a super fancy hotel. Since this one is located by many useful establishments (restaurants, mall, Target, close to downtown, close to the airport, etc.), we decided to give it a go. Both of us were pleasantly surprised... More 

Helpful?
1 Thank Lena T
Carrie243, General Manager at Springhill Suites Albany-Colonie, responded to this review

Dear Guest, Thank you for taking the time to post a review of your recent stay with us. I am delighted that you enjoyed our property . I look forward to sharing your comments with our team as we all work so hard to ensure every guest is comfortable and enjoys their stay with us. We look forward to having... More 

Markham, Canada
Level Contributor
227 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 200 helpful votes
5 of 5 stars Reviewed September 18, 2015

We stayed one night at this hotel on our way to Boston and my expectations were pretty low. I was just looking for a place to sleep, but what we found blew me away. The hotel is very clean, not just the room, but the common areas as well. The hotel employees are very warm and take pride of their... More 

Helpful?
1 Thank botmi
Carrie243, Front Office Manager at Springhill Suites Albany-Colonie, responded to this review

Thank you for taking the time to complete our Guest Satisfaction Survey. We are delighted that your stay with the SpringHill Suites Albany-Colonie was enjoyable. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver... More 

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