First off the desk staff is too busy goofing off to help someone check in and then they don't even know their own promotions that Best Western is offering. They even forgot to acknowledge my platinum status! The hallways smell like smoke and are dirty. The trash cans needed to be emptied and the halls are dimly lit. The hotel... More

Hard time finding hotel in the area (was move in week for SUNY Albany). But was able to book the last room here. Room was clean. Had problem with room key. Had to insert it about 6 times before it finally opened, not just once but each time we entered our room. But for the money, the hotel was very... More

I'm going to echo what Biagi and Ideo stated in their reviews: although the hotel was a bit dated (with 60's designs carved into them), the internet was down for the majority of my stay and my magnetic room keycards kept needing to be re-charged, the room was larger than I expected it would be, and the bed was extremely... More

Stayed here on Monday 17th October. Very old fashioned hotel and not in a good way. Room was basic but clean and the beds were comfortable. Bathroom was tiny and internet connection was extremely unreliable. There was a horrible smell in the corridor and the breakfast was appalling! We had a room at the front of the hotel and there... More

The room is a little dated - the walls had a 60's design carved into them. That said, everything else about my stay was perfect. For $115 tax included, we got everything we needed. A comfortable bed, a quiet room (even though it was airport facing), decent breakfast included, and best of all, no bed bugs. I'm very cautious of... More

I'm giving this hotel 3 stars because the room was fine, nice and clean and a decent value. HOWEVER, the wi-fi was very unreliable and during a 4 day stay I was only able to get a connection for a total of one hour. I called the lobby twice the first night and was told no one else was experiencing... More

In town for business and could not pass up the price of $80 dollars when hotels across the street were $170 and higher. Although a little older and showing some wear the king size bed was so comfortable it was well worth it. This hotel even has a full hot breakfast included that was great. There is also a bar... More

Nicely appointed and we were happy with our unit. Were initially worried as our unit looked onto the swimming pool and we thought there would be a bit of noise but no. Restaurant is dated and needs an upgrade, but the meal we ordered was okay - not spectacular but adequate. More

I was the conference chair for a group of about 80 people, meeting at the Albany Airport Inn from Sept 22-25, 2011. We had a very good experience. The hotel staff was very friendly and helpful. The food was great! The sales staff was delightful to work with and very accommodating. The only glitch we experienced was some WiFi problems... More