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BEST WESTERN Sovereign Hotel - Albany

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1228 Western Ave, Albany, NY 12203
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BEST WESTERN Sovereign Hotel - Albany
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BEST WESTERN Sovereign Hotel - Albany
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550 reviews from our community

Traveler rating
    170
    158
    116
    57
    49
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175
114
49
143
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Liberty, New York, United States
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

I do not write negative reviews but this one was worth noting. It was written up as something great, sovereign? Supreme? Nothing warned the visitor about the renovations. That is OK I feel that is a good sign for investment. But they can not cover up how dirty the rest of the hotel or my room was. It started out... More 

Was this review helpful? Yes 1
Ithaca, New York
Contributor
11 reviews 11 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

I had to stay here for a conference and didn't know that the place is under renovation. There were WET PAINT signs all over the main floor area and workers spackling, painting, etc during the day while business folks were trying to get to where they need to go. My room on the 5th floor was clean, seemed fine and... More 

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Gil S, General Manager at BEST WESTERN Sovereign Hotel - Albany, responded to this review

Dear Lis150, Thank you for taking the time to review your experience at our hotel. We do alert our guests about the renovation on our BestWestern.com page. Renovations are always an inconvenience for our guests obviously but for us as well. We cannot wait to see the end result as our new and updated lobby area will look so much... More 

White Plains, New York
2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 1 week ago NEW

Hotel was very outdated and stale/dirty looking. They are renovating the lobby, so maybe it will improve somewhat in the near future. My room was also dirty and just not comfortable. I could tell it had seen many guests in the past and that was disconcerting. I know other people stayed in my room, that is obvious, but I shouldn't... More 

Was this review helpful? Yes 1
Gil S, General Manager at BEST WESTERN Sovereign Hotel - Albany, responded to this review

Dear Julia P, On behalf of the entire team here at Best Western Sovereign, please accept our sincere apologies for not meeting your expectations. We are doing our very best to give our hotel a fresher and more modern look and feel. As you mentioned in your review, we are currently remodeling the entire lobby area. All of our rooms... More 

Syracuse, United States
1 review
3 of 5 stars Reviewed 1 week ago NEW

Not a bad hotel. Location was convenient. Price was affordable. Hotel was loud - you could hear the people in the room next to you and across the hall, the elevator, heard people outside in the parking lot. Could use some sound proofing and upkeep. Room was comfortable and clean. Staff was friendly and helpful. Would probably stay here again.

Review collected in partnership with Best Western

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Hanover, NH
Senior Contributor
37 reviews 37 reviews
9 hotel reviews
96 helpful votes 96 helpful votes
3 of 5 stars Reviewed 1 week ago

Nice big old hotel. I see much potential. My trouble was I wasn't informed of the renovation. Th Wifi worked, the room was clean. So as long as you stay in the room, everything will appear fine. The rest is under construction. Oh, and you can hear other guests.

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Westlake, Ohio
Senior Contributor
42 reviews 42 reviews
8 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 1 week ago

We were looking for an inexpensive hotel for one night when traveling to NH.I had read the reviews for this hotel and it sounded okay, and the price was right. It was located on a very busy street, almost in a residential area. There was some remodeling going on in the very small lobby. There is only one VERY small... More 

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Plattsburgh, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

When we checked into the hotel, we found out that our reservations had been made for the wrong dates. The Front Desk clerks were helpful by finding a room for us and discounting the room. It was an upsetting situation for us but they did their best to make the best out of a bad situation. Also the breakfast was... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 2
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Our room 512 had mold and death fly's around the window . We barely could not see outside since the glass was dirty and smoky.. The ceiling had previous water infiltration and needed repairs. Not up to Best Western standard..

Review collected in partnership with Best Western

Was this review helpful? Yes 2
Brooklyn, New York
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The room was spacious and clean. It was pretty quiet & the staff was friendly. The breakfast was pretty good compared to other hotels, which doesn't say much. No complaints; would book again when in Albany.

Was this review helpful? Yes 2
Boston, United States
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Hotel is now like an high end hotel with a mid range price. Not sure why but the furniture is really nice, dark wood and the bed was very comfortable. Clearly a lot of upgrade dollars have been put into this hotel as I have been there over the past 10 years and it is now much, much nicer. Go... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 2
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