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Hilton Garden Inn Albany / SUNY Area

#5 of 49 Hotels in Albany
Certificate of Excellence
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1389 Washington Ave, Albany, NY 12206
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Bed N' Breakfast
Best prices for: 1 room 1 guest
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Hilton Garden Inn Albany / SUNY Area
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Hilton Garden Inn Albany / SUNY Area
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320 reviews from our community

Traveler rating
    176
    98
    26
    12
    8
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112
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95
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Russian first
  • Any
English first
  • All months
    (320)
  • Mar-May only
    (73)
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    (90)
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    (86)
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    (71)
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1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 6 days ago NEW

I brought my two girls to open house at the university. Decided to stay at the Hilton Garden Inn Suny /Albany for a night. Well, the lobby is very nice. Checked in around 4.30. Staff very nice. Go to our room to settle in. My girls go to check out the gym/pool. I go to move my vehicle and realize... More 

Was this review helpful? Yes 1
Matthew K, General Manager at Hilton Garden Inn Albany / SUNY Area, responded to this review

Thank you for your comments on your recent stay at our hotel. Guest security is and will always be our number one priority and I am very sorry we allowed a second key to be made. We are looking into the matter to ensure the issue never occurs again. As the General Manager I can assure you if you were... More 

Columbus, Ohio
Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed 1 week ago

I visited Albany for a conference at SUNY and stayed at the Hilton Garden Inn based on its proximity to the university. While the sidewalks along Washington Avenue were perfectly suitable to cross over to the campus side, there were no sidewalks directly from the hotel to the road, which means that I had to walk in the road. Regardless,... More 

Was this review helpful? Yes
Matthew K, General Manager at Hilton Garden Inn Albany / SUNY Area, responded to this review

Thank you for writing this positive review on our hotel. I am pleased to see our staff, especially Brandon, went above-and-beyond to assist you. We appreciate all of your comments about our hotel and I can assure you we do award team members for going the extra mile! We would love to host you again when you find yourself in... More 

New York, United States
1 review
4 of 5 stars Reviewed 1 week ago

Room was veryyy clean and staff was very helpful and personable. Honestly, best place to stay if you're in the albany area! Also, the complimentary cookies were a great touch and even tho breakfast wasn't free, it was very inexpensive, came quickly and tasted amazing!

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Matthew K, General Manager at Hilton Garden Inn Albany / SUNY Area, responded to this review

Thank you for writing this positive review on our hotel. We are pleased you found our staff, facility, food and beverage, and overall service to be 'excellent across the board!' We hope to see you in the future when the Capital/Saratoga Region is next in your travel plans. More 

Stony Brook, United States
1 review
5 of 5 stars Reviewed 1 week ago

Loved everything about this hotel. The staff were friendly, professional and courteous. Good value for the money we paid. We will definitely stay here again. The breakfast buffet was awesome. The quality of the linens and other consumables was excellent. Hilton Garden Inn, Albany provides a guest experience that is hard to come by.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Matthew K, General Manager at Hilton Garden Inn Albany / SUNY Area, responded to this review

Thank you for writing this positive review on our hotel. We are pleased you found our hotel to your liking. We appreciate the comments on our staff, cleanliness of facilities, quality of linen and other consumables. We invite you to stay with us again when the greater Albany area is in your travel plans! More 

Milton, Vermont
1 review
5 of 5 stars Reviewed 2 weeks ago

Hilton Albany/Suny has lived up to the Hilton name, I've come to trust. Cleanliness, decor and staff were above Par. Housekeeping and Breakfast crew were very accomodating to our girl's dance schedules when we needed to be in our rooms later in the morning to get ready or needed our made to order french toast or eggs before a very... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Matthew K, General Manager at Hilton Garden Inn Albany / SUNY Area, responded to this review

Thank you for writing this positive review on our hotel. I am pleased to see our staff went above-and-beyond to assist you. We appreciate all of your comments on the fresh cookies, quality of food, friendliness of our staff, and of course the wine! We would love to host you all again at your next competition or any time you... More 

Burlington, Vermont
Contributor
11 reviews 11 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed 3 weeks ago via mobile

Stayed here with the family for a dance competition weekend and couldn't be more dissatisfied. Came back on a Saturday night to a frat party on our hall with pot smoke and blatant drugs everywhere on our hall. 6-7 other families waking up early tomorrow with scared kids 6-10 years old and party in our hall. Management didn't seem to... More 

Was this review helpful? Yes 1
Matthew K, General Manager at Hilton Garden Inn Albany / SUNY Area, responded to this review

Thank you for your comments on our hotel and the issues you unfortunately had to experience. We have a very strict no party policy that was clearly violated by guests that were less than respectful. We also have a very strict non-smoking policy especially pertaining to any illegal drugs. We are very sorry about your families experience and I have... More 

Houston, United States
Contributor
16 reviews 16 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This HGI meets the brand standard. The staff is reasonably friendly, the rooms are fine and the dining is good. The location is well-placed, near the airport, shopping, food and interstate. I would stay there again.

Was this review helpful? Yes
Matthew K, General Manager at Hilton Garden Inn Albany / SUNY Area, responded to this review

Thank you for the positive comments on our hotel! We appreciate you noting items such as our friendly staff, location, shopping, and quality of our food and beverage. The next time you find yourself in Albany we would love to host you again! More 

Liverpool
Senior Contributor
23 reviews 23 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We visited for a quick overnight while attending an event at SUNY Albany. The hotel is across the street. An easy 2 minute drive. The front desk staff was so pleasant and attentive! They even went out of their way to call the college and get info on the best place to park for our event! We were there an... More 

Was this review helpful? Yes
Matthew K, General Manager at Hilton Garden Inn Albany / SUNY Area, responded to this review

Thank you for the very positive comments on our hotel. We are very pleased to hear our staff went above-and-beyond to accommodate you and assist you in your SUNY activities! We invite you back to stay with us here at HGI when you find yourself in the Capital Region again! More 

Simi Valley, California
1 review
5 of 5 stars Reviewed 3 weeks ago

This was our third visit here. As always the staff is execellent. They always regonize our status. We were upgraded to a suite and it was perfect. The breakfast is cooked to order and they get it right. We would highly reccomend this Garden Inn.

Was this review helpful? Yes
Matthew K, General Manager at Hilton Garden Inn Albany / SUNY Area, responded to this review

Thank you for the positive comments on our hotel. We are pleased our staff recognized you as valued Hilton HHonors members and upgraded you. We would love the opportunity to host you in the future, We look forward to seeing you the next time you are in the Capital Region! More 

New York
Senior Contributor
23 reviews 23 reviews
17 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed in the Albany area to attend a basketball tournament. The front desk staff was so accommodating. Their customer service deserves ten stars. The location was great and very easy to find after getting off thruway. I would reommend this hotel for any type of trip. The pool was clean and hot tub was relaxing.

Was this review helpful? Yes
Matthew K, General Manager at Hilton Garden Inn Albany / SUNY Area, responded to this review

Thank you for posting very positive comments here on Trip Advisor about our hotel! I appreciate your comments on the staff and wishing 10 stars for them. We have a great team here who genuinely care about our guests. We look forward to hosting you the next time you are in the Capital Region! More 

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