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Hilton Garden Inn Albany / SUNY Area

#4 of 50 Hotels in Albany
Certificate of Excellence
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1389 Washington Ave, Albany, NY 12206
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Bed N' Breakfast
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Hilton Garden Inn Albany / SUNY Area
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Hilton Garden Inn Albany / SUNY Area

369 Reviews from our TripAdvisor Community

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Traveler rating
    203
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
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Newburgh, NY
Level Contributor
103 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Parking is inadequate for this property. Check in requires a driver license matching reservation. Do not expect to enter building from underneath located parking after 10. Drag you're luggage up hill in the dark. Clerk tried to be pleasant. Hotel looks fine. But after the bad start left me annoyed. Low water pressure in sink, POOR bathroom lighting as is... More 

Carlisle, Mass.
Level Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Nice hotel for the money. Clean, pretty comfortable, though building is a bit dated.BUT, the true strength was, Extremely gracious, nice staff, from both the hotel and the breakfast restaurant. Couldn't have been more pleasant, and we much appreciate their efforts! Every last staff person we encountered in both hotel and breakfast area, were excellent!!

Matthew K, General Manager at Hilton Garden Inn Albany / SUNY Area, responded to this review

Thank you for your comments on our hotel. We appreciate you pointing out our staff as being extremely gracious and nice in every department you dealt with. We also appreciate your comments on the cleanliness and comfort of our facilities. We appreciate your comments on the overall feel of the hotel as it can assist us in making future improvements... More 

Toronto, Canada
5 of 5 stars Reviewed 6 days ago NEW

My family's experience at Hilton Garden Inn, Albany (SUNY area) was unanimously enjoyable. The facilities were clean, staff was knowledgeable and very hospitable, food enjoyable. We highly recommend this hotel.

Review collected in partnership with Hilton Garden Inn

Matthew K, General Manager at Hilton Garden Inn Albany / SUNY Area, responded to this review

Thank you for this very positive review of our hotel. We appreciate you pointing out the specifics you liked such as facilities, staff, and food & beverage. We welcome you back to the stay with us when you next find yourself in New York's Capital Region! More 

New City, New York
Level Contributor
7 reviews
4 hotel reviews
5 of 5 stars Reviewed 1 week ago

The hotel lobby was beautiful they had complimentary water and mints at the front desk. The service was great. The beds had nobbs for soft or firm matress. When trucks go by on the highway it can be pretty loud in the room clean room.

Matthew K, General Manager at Hilton Garden Inn Albany / SUNY Area, responded to this review

Thank you very much for your very positive review of our hotel. We appreciate your noting you felt our hotel was very clean. You as a guest are the reason we are here and we strive to ensure all stays are as good as yours. When you next visit the Albany/Saratoga Area we would love to host you again! More 

New York City, New York
Level Contributor
73 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The location is pretty nice if you want to get the state agencies or SUNY. The rooms are nice and clean. I had an issue with the AC and it was promptly taken care of. Breakfast is good also. I would recommend this property.

Matthew K, General Manager at Hilton Garden Inn Albany / SUNY Area, responded to this review

Thank you for this very positive review of our hotel. We appreciate your comments of our great location which is close to SUNY. We area also pleased to hear that although you had an issue with your air conditioner we were able to fix it quickly. The next time you are in the Capital Region I can assure you another... More 

Massachusetts
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I called to see if they had availability as we were driving in the area, and the lady I spoke with (who was not in the hotel, as she didn't have any idea of what was offered) said they had one room left- a queen bed. I was traveling with my husband and 2 children. I told her that should... More 

Matthew K, General Manager at Hilton Garden Inn Albany / SUNY Area, responded to this review

Thank you for your review. We greatly appreciate your feedback and we sincerely apologize for the issues that you experienced during your stay. We will be sure to take your comments about our property under consideration as we re-evaluate guest needs and continually work to improve our guest experience. We hope you will consider staying with us again the next... More 

Nassau County, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

I stayed here overnight while my daughter had freshman orientation at the university. Everyone was wonderful. Especially Regina and the front desk staff! My only complaint is that the hot tub was a little grungy.

Review collected in partnership with Hilton Garden Inn

Matthew K, General Manager at Hilton Garden Inn Albany / SUNY Area, responded to this review

Thank you for your review of our hotel. We are pleased to read you had a great experience while your daughter was at freshmen orientation at SUNY. We have recently re-grouted our hot tub so when you come to see us again it should be in great condition. We look forward to seeing you again when you next tome to... More 

djc53187
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Stayed for a night for our anniversary and we absolutely loved it. Check in was fast and the staff were very nice and professional. When we arrived to our king suite it was perfect. The room is very modern and updated with a mini kitchen with a frig, kuerig coffee machine, and a diticated sink. There is a half bath... More 

Matthew K, General Manager at Hilton Garden Inn Albany / SUNY Area, responded to this review

Thank you for this outstanding review and a belated happy anniversary! We are very pleased you found our facilities to your liking, especially the Jacuzzi tub which are a feature in our king suites! We appreciate your experiences with our front desk and restaurant/bar. We hope to see you again when you are in the SUNY Albany area! More 

Albany, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

This hotel was across the street from University of Albany. My daughter had an overnight orientation so I needed to stay overnight also. I was very happy with how clean the room was and the bed was very comfortable. I must also add the staff was very pleasant!!

Review collected in partnership with Hilton Garden Inn

Matthew K, General Manager at Hilton Garden Inn Albany / SUNY Area, responded to this review

Thank you for this very positive review on our hotel. We are very pleased the room was comfortable for you. We are also please your interactions with our staff was pleasant! We would like to host you again the next time you are in the Capital Region! More 

Chester, New York
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Check-in was quick and the front desk clerk was very professional. The king room was perfect and what I had asked for. Very clean room and property as well. Had dinner in the lobby restaurant and the service and food were both excellent

Matthew K, General Manager at Hilton Garden Inn Albany / SUNY Area, responded to this review

Thank you for this very positive review. We appreciate your comments on the staff being friendly and your excellent description of your food and beverage experience! We always strive to make the experience for you, our guest, perfect. The next time you find yourself in the Tri-City area we would love to host you again! More 

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