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All 49 Albany hotels

Hilton Garden Inn Albany / SUNY Area

3.0 of 5 Hotel   |   1389 Washington Ave, Albany, NY 12206
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84%
Ranked #7 of 49 hotels in Albany
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 2 days ago
Deborah F Brooklyn, United States
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235 people have reviewed this hotel

Traveler rating
    116
    83
    20
    9
    7
See reviews for
84
37
13
72
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Russian first
  • Any
English first
Brooklyn, United States
2 reviews
4 of 5 stars Reviewed 2 days ago NEW

My only disappointment was that I could not get a cup of coffee in the afternoon while my son was in the pool. It was suggested that I go up to a coffee spot up the street but my son was ready for the pool.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Matthew K, General Manager at Hilton Garden Inn Albany / SUNY Area, responded to this review

Thank you for your positive review of our hotel! I was very sorry to hear about the coffee not being offered. Hilton has coffee available after breakfast hours for purchase. I will look into the dates and ensure it is not an issue going forward! If there is anything I can do to further assist you I will be available... More

New York
Top Contributor
93 reviews 93 reviews
3 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

My wife and I stayed here Labor Day weekend. The room was clean as was the rest of the hotel from the front desk to the pool area! I would stay here again. The front desk people we very friendly! The hot tub was nice and warm. It looked like the breakfast was good although we had other plans.

Was this review helpful? Yes
Matthew K, General Manager at Hilton Garden Inn Albany / SUNY Area, responded to this review

Thank you for your positive review of our property. I am glad you chose to stay with us. The next time you are in Albany we invite you back! More

Rochester, New York
2 reviews
4 of 5 stars Reviewed 1 week ago

We only stayed one night as we were passing through town, but we really enjoyed our stay. At first we thought the bed was hard as a rock, but then we realized that you could adjust it and it was much better. I would suggest that they explain that to you at check-in or give information. My husband figured it... More

Was this review helpful? Yes
Matthew K, General Manager at Hilton Garden Inn Albany / SUNY Area, responded to this review

Thank you for the positive review of our hotel. Hilton Garden Inn's as a brand have the Garden Sleep System. The beds can be adjusted to either soft, firm, or anywhere in-between. I am glad you liked them. Our staff is supposed to inform every guest about our beds and the dials located on either side of the bed. I... More

Boothwyn, Pennsylvania
Senior Contributor
21 reviews 21 reviews
13 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed here in August 2014 as a family of four - just one night. Friendly staff and beautiful lobby. Room was clean. Indoor pool was fun for the kids. Drove to the local mall for dinner (about 10 min away). Lots of security at the mall - seems to not be a safe area??? Only issues we had were parking... More

Was this review helpful? Yes 1
Matthew K, General Manager at Hilton Garden Inn Albany / SUNY Area, responded to this review

Thank you for your review of our hotel. I would like to sincerely apologize for the issues with your fridge and the AC unit in your room. My Chief Engineer has looked into the issue to ensure it does not happen again. Hilton does have a promise to our guests; if you are not 100% satisfied we make it right.... More

Coram, United States
2 reviews
4 of 5 stars Reviewed 1 week ago

The hotel was very close to SUNY Albany. The lobby was very nice and they had chocolate in the lobby as well as cookies in the afternoon and homemade lemonade and coffee and tea. The hotel room was clean and nice but the sheets on my bed made me itchy. The breakfast was good but there was a fee of... More

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Matthew K, General Manager at Hilton Garden Inn Albany / SUNY Area, responded to this review

Thank you for your review of our hotel! I am glad you liked our facilities and amenities. Please contact me if you would like to discuss the issue with your bed's sheets. Your feedback would be valuable to me as it would assist your family as well as other guests with future reservations. More

Canandaigua, NY
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Thanks for making our stay so enjoyable. Your front desk staff couldn't do enough to help us and the restaurant staff was very nice and extra accommodating. We ate a total of 3 meals and each was very good. The salmon was done perfectly and the pasta was delicious and a huge portion.

Was this review helpful? Yes
Matthew K, General Manager at Hilton Garden Inn Albany / SUNY Area, responded to this review

Mike and Pam, Thank you for this great review of our hotel, specifically your comments about staff and the quality of our food and beverage! I am going to forward this to Becky, our head chef and Creed, our food and beverage manager. Becky and Creed as well as their staff take pride in their operations. The salmon you ate... More

2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I read the reviews and feel like I stayed in another place. We came to Albany for a family event being held at Garden Inn. We arrived early and I inquired about checking in early. I knew it might not be possible. ( I was an hour and half before check in time). Didn't get a room early but desk... More

Was this review helpful? Yes 2
Tamara3125, Manager at Hilton Garden Inn Albany / SUNY Area, responded to this review

Thank you for taking the time to post your review on TripAdvisor. I apologize for the bed and I appreciate you bringing it to our attention. Our Housekeeping staff goes over the bed to ensure cleanliness and condition but they don't actually get on the bed so we were unaware the issue. Our guests usually rave about the beds, but... More

New York City, New York
Top Contributor
79 reviews 79 reviews
25 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

For a brief stay, this place worked for us. The breakfast was good-- the waitresses were extremely attentive and hard working. Everything in the gym was in good working order. Parking was extremely tight as the hotel was at capacity, complicated by the shared lot with the hotel next door.

Was this review helpful? Yes
Tamara3125, Manager at Hilton Garden Inn Albany / SUNY Area, responded to this review

Thank you for your review! We hope to see you the next time you are in the Albany/SUNY area. More

Miller Place, NY
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Pros: large suite, terrific breakfast made to order. Cons: Internet was like dial-up could not get any work done. Housekeeping never came to clean the room, called front desk they told us they were gone for the day. Nice shower but missing a light, like taking a shower in a dark cave.

Was this review helpful? Yes 1
Matthew K, General Manager at Hilton Garden Inn Albany / SUNY Area, responded to this review

Dear Burlson, Thank you so much for taking the time to write this review. I’m glad you enjoyed the large suite and our breakfast. I do want to apologize for the experience you had with our internet running slowly; we do not usually experience this as we have a large amount of bandwidth, however it may have been during a... More

Washington, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

I stayed here for several days when taking the bar exam in Albany. The hotel is very clean and the staff was extremely friendly. It is in a convenient location right off the highway, but you would never know it since the property is very quiet. Breakfast was a good value for the selection and the fitness facilities were nice.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Matthew K, General Manager at Hilton Garden Inn Albany / SUNY Area, responded to this review

Thank you for your positive review of our property! I am glad we were able to keep it nice and quiet during the BAR exams. The next time you find yourself in Albany we would love to accommodate you again! More

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Additional Information about Hilton Garden Inn Albany / SUNY Area

Address: 1389 Washington Ave, Albany, NY 12206
Phone Number:
Location: United States > New York > Albany
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Albany / SUNY Area 3*
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Also Known As:
Hilton Garden Inn Albany / Suny Area Hotel Albany
Hilton Albany

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style
#4 Business Hotel in Albany #6 Family Hotel in Albany
Hotel Class
Number of rooms
126

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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