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All 49 Albany hotels

Hilton Garden Inn Albany / SUNY Area

3.0 of 5 Hotel   |   1389 Washington Ave, Albany, NY 12206
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Ranked #6 of 49 Hotels in Albany
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 4 days ago
W12quadt
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246 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Contributor
11 reviews 11 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

I stayed here for a night and so far can't complain about anything. Check in wasn't as quick as it should, but Im a patient guy and this didn't bother me. Got the room I requested and room was great, quiet and relaxing. Breakfast was ok I guess, better than most hotels. I would return here without a doubt.

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Orillia, Canada
1 review
4 of 5 stars Reviewed 1 week ago

Great accommodation in a convenient location off the highway. You can make use of the on-site restaurant or there are many other dining options within a short driving distance. Added bonus is the microwave, bar fridge and Keurig coffee maker in the room.

Review collected in partnership with Hilton Garden Inn

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1 review
1 of 5 stars Reviewed 1 week ago via mobile

After a two night stay my wife's diamond earrings came up missing. We reported this to the general manager Matthew kraelang. His response was house cleaning must have thrown them away or we were just making it up... He then canceled our next three nights of restorations. This put us in a bind being from Arizona with no ware to... More

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Stafford, Virginia
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I have stayed at this hotel numerous amount of times due to SUNY Albany events for work. They always seem to jack up the price when the school has events, seems like price gouging here. The food is ok most of the time. I order the chicken quesadilla tonight and now I am feeling ill after eating it. I've never... More

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Satellite Beach,Fl
Senior Contributor
47 reviews 47 reviews
43 hotel reviews
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed here a couple of years ago and found no change, still a good sleep, clean room and a fine staff. Located near everything my wife and I needed, food, shopping and the people we came up to see. Will be again, Thanks HGI Albany/SUNY.

Was this review helpful? Yes 2
Matthew K, General Manager at Hilton Garden Inn Albany / SUNY Area, responded to this review

Welcome back to our hotel! I am glad to see you liked it from your review. If there is anything we can do to make it even better I will always be available at the hotel. We hope to see you the next time you are in Albany1 More

New York City, New York
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

We enjoyed our stay and have been here 2 times and each time we liked it more. The only thing that neds improvement is the breakfast service. While there is an ample variety of choices, they need more service help and more orderly flow of service. Otherwise all was well!

Was this review helpful? Yes 1
Matthew K, General Manager at Hilton Garden Inn Albany / SUNY Area, responded to this review

Thank you for the positive comments about your stay and the high rating! I have forwarded your response to our food and beverage manager Creed regarding the issues you encountered with breakfast. I will work with him to make sure staffing is correct to handle the busier days. The next time you are here we always have a manager on... More

New York
Contributor
11 reviews 11 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I travel to Albany for work once or twice a month. I always choose this hotel. The location is excellent. Right across the street from SUNY Albany and a very easy navigation off the highway. I find the parking garage to be a bit tight but, in all my times staying here, I have never encountered a problem with the... More

Was this review helpful? Yes 3
Matthew K, General Manager at Hilton Garden Inn Albany / SUNY Area, responded to this review

Thank you for the amazing review of our hotel! I am glad to hear that my Assistant GM Tammi, Supervisor Kayla and their front desk team are taking care of you consistently. Trip Advisor is a great opportunity for our guests to really say what they think and I am glad to hear our service was great. I am glad... More

Orange, California
Top Contributor
61 reviews 61 reviews
47 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This is your usual HGI, clean and well maintained, but the FOOD here is outstanding. They have a great chef (Becky) and team there, making fresh nightly specials etc that can compete with anything in the area. One night I had a fresh salmon on a garlic linguini noodle base with fresh everything. I ate both nights at the hotel... More

Was this review helpful? Yes 1
Matthew K, General Manager at Hilton Garden Inn Albany / SUNY Area, responded to this review

Thank you for the outstanding comments on our staff and food! Becky has created a lot of the menu on her own and her pride comes through in her product! Thank you for the comments on Kristen and the front desk staff as well. I post these in the hotel for everyone to view and I will reward all of... More

Satellite Beach, FL, United States
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The Hilton Garden Inn is a good hotel in Albany. It is convenient to the entire area as well as the airport. It is near the Harriman State Office complex and the State University of New York which are both good places to walk or run. The staff are cordial and eager to make the stay pleasant.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 2
Matthew K, General Manager at Hilton Garden Inn Albany / SUNY Area, responded to this review

Dear Don W, Thank you for the comments on the staff and location. Having recently moved to the Albany area I enjoy our proximity to SUNY, The State Offices, Downtown, and outdoor recreation myself! I am glad to hear the staff was cordial and went out of their way. The next time you are in the Albany area I invite... More

Binghamton, NY, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Price and services at this hotel highly recommend for business and family travelers. Close the both the State University Campus, and with miles from both the State Capitol, and Cross Gates Shopping Mall. Both Interstates I-90/and 87 are minutes away from this hotel.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
Matthew K, General Manager at Hilton Garden Inn Albany / SUNY Area, responded to this review

Thank you for the positive review of our hotel. I agree with you on the location as well. We are in the middle of Downtown Albany, shopping, and oif course SUNY. If you are in the area again I sincerely hope you choose to stay with us! More

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Additional Information about Hilton Garden Inn Albany / SUNY Area

Address: 1389 Washington Ave, Albany, NY 12206
Phone Number:
Location: United States > New York > Albany
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Albany / SUNY Area 3*
Number of rooms: 126
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Also Known As:
Hilton Garden Inn Albany / Suny Area Hotel Albany
Hilton Albany

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