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Hilton Garden Inn Albany / SUNY Area

3.0 of 5 1389 Washington Ave, Albany, NY 12206
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Certificate of Excellence 2014
Hilton Garden Inn Albany / SUNY Area
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Hilton Garden Inn Albany / SUNY Area
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250 reviews from our community

Traveler rating
    125
    88
    21
    9
    7
See reviews for
86
42
14
79
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
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  • English first
  • French first
  • German first
  • Portuguese first
  • Russian first
  • Any
English first
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    (250)
  • Mar-May only
    (49)
  • Jun-Aug only
    (90)
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    (69)
  • Dec-Feb only
    (42)
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Fishkill
Top Contributor
80 reviews 80 reviews
18 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

It's been a while since I have stayed at a HGI. Very nice. The room is roomy and the bathroom has plenty of counter space with outlets on each side. The shower was great. The place loses a point for the mattress which was a bit saggy and the a/c was a little difficult to work. Breakfast was very nice... More

Was this review helpful? Yes 1
Matthew K, General Manager at Hilton Garden Inn Albany / SUNY Area, responded to this review

Thank you so very much for the positive review of our Hilton! I was very pleased to see your comments in particular about the sfaff. We have a guest comment board where we display all social media comments and I am about to post yours. As far as the bed and a/c goes, I have pin-pointed your room and will... More

Atlantic Highlands, New Jersey
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Hotel staff was amazing during all shifts. The breakfast in the morning was great even for the additional $10 we paid. One of the best Omelets I had, cooked perfectly 2 days in a row. The wait staff was very nice during breakfast service. The hotel was fully booked so parking was horrible. A staff member informed my elderly Aunt... More

Was this review helpful? Yes
Matthew K, General Manager at Hilton Garden Inn Albany / SUNY Area, responded to this review

Thank you for the comments about our hotel, specifically our breakfast! I am glad it was mostly positive for your stay and I will let our chefs know they did a great job! I am a little concerned about the issue with the PM bartender. A bad attitude is definitely a part of how we like to run a hotel!... More

Port Jefferson, New York
Senior Contributor
28 reviews 28 reviews
16 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Nice room, although the bed was higher in the middle than on the ends. No free breakfast, but I got the room at a reasonable rate, so wasn't a big deal. Was what one would expect from a Hilton Garden Inn

Was this review helpful? Yes
Matthew K, General Manager at Hilton Garden Inn Albany / SUNY Area, responded to this review

Thank you for your review on Tripadvisor.com. We always aim to exceed expectation. I would encourage you to stay with us if you are ever in the Albany area again. I would be happy to have a conversation about how we could be better-than-average in the future! More

Boston, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

An A+ experience. Handy to Rt 90 for a range of meeting locations. Room, fitness center, bar/restaurant, lobby...all very clean, new and well-maintained. Staff was extremely friendly, helpful and amazingly quick! Will definitely return. Free wi-fi and in-room internet a definite plus. Recommended highly for anyone traveling for business in the area.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Matthew K, General Manager at Hilton Garden Inn Albany / SUNY Area, responded to this review

Thank you for the very positive review of our hotel. We as a team are very proud to work for the Garden Inn extention of Hilton because of what they offer to our guests versus the competition. I will ensure the staff reads your comments and reward them! The next time you find yourself in Albany please be our guest! More

Springfield, Virginia
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We spent two nights in this Hotel. Accommodations were excellent and service was great. This area of Albany has very few restaurants. The hotel is across the street from the SUNY-Albany campus which is a good place to walk on a Sunday afternoon. The microwave and fridge are good additions. Great Breakfasts.

Was this review helpful? Yes
Matthew K, General Manager at Hilton Garden Inn Albany / SUNY Area, responded to this review

Thank you for the positive review of our property. I am glad to hear the staff was able to accomodate you in what you needed! If you ever find your way back to Albany we would love to have you as our guest! More

Contributor
12 reviews 12 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

I stayed here for a night and so far can't complain about anything. Check in wasn't as quick as it should, but Im a patient guy and this didn't bother me. Got the room I requested and room was great, quiet and relaxing. Breakfast was ok I guess, better than most hotels. I would return here without a doubt.

Was this review helpful? Yes
Matthew K, General Manager at Hilton Garden Inn Albany / SUNY Area, responded to this review

Thank you for the great review of our hotel. I liked that you pointed out the food and beverage amenities as well as our Keurig machines. We have actually added a new Keurig machine in our Guest Pavillion Pantry with multiple options such as Starbuck's and hot chocolate as options! We truely hope to see you the next time you... More

Orillia, Canada
1 review
4 of 5 stars Reviewed 4 weeks ago

Great accommodation in a convenient location off the highway. You can make use of the on-site restaurant or there are many other dining options within a short driving distance. Added bonus is the microwave, bar fridge and Keurig coffee maker in the room.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Matthew K, General Manager at Hilton Garden Inn Albany / SUNY Area, responded to this review

Thank you for the positive comments about our hotel! We would love to have you back when you are in the Albany Area. Comments good and bad are critical for us to be able to adapt to our guests needs. I always post comments here and share them with my crew. I am very happy to show them this one... More

Stafford, Virginia
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 5 weeks ago

I have stayed at this hotel numerous amount of times due to SUNY Albany events for work. They always seem to jack up the price when the school has events, seems like price gouging here. The food is ok most of the time. I order the chicken quesadilla tonight and now I am feeling ill after eating it. I've never... More

Was this review helpful? Yes 1
Matthew K, General Manager at Hilton Garden Inn Albany / SUNY Area, responded to this review

Hello and thank you for your response. At times we do have to go a little higher on rate when the demand calls for it. Otherwise we try to be a great value not only with rates but the amenities and service we provide. If there is anything further you wish to discuss about your stay please reach out to... More

Satellite Beach,Fl
Senior Contributor
47 reviews 47 reviews
43 hotel reviews
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed September 15, 2014

Stayed here a couple of years ago and found no change, still a good sleep, clean room and a fine staff. Located near everything my wife and I needed, food, shopping and the people we came up to see. Will be again, Thanks HGI Albany/SUNY.

Was this review helpful? Yes 2
Matthew K, General Manager at Hilton Garden Inn Albany / SUNY Area, responded to this review

Welcome back to our hotel! I am glad to see you liked it from your review. If there is anything we can do to make it even better I will always be available at the hotel. We hope to see you the next time you are in Albany1 More

New York City, New York
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 11, 2014

We enjoyed our stay and have been here 2 times and each time we liked it more. The only thing that neds improvement is the breakfast service. While there is an ample variety of choices, they need more service help and more orderly flow of service. Otherwise all was well!

Was this review helpful? Yes 1
Matthew K, General Manager at Hilton Garden Inn Albany / SUNY Area, responded to this review

Thank you for the positive comments about your stay and the high rating! I have forwarded your response to our food and beverage manager Creed regarding the issues you encountered with breakfast. I will work with him to make sure staffing is correct to handle the busier days. The next time you are here we always have a manager on... More

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Additional Information about Hilton Garden Inn Albany / SUNY Area

Address: 1389 Washington Ave, Albany, NY 12206
Phone Number:
Location: United States > New York > Albany
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Albany / SUNY Area 3*
Number of rooms: 126
Reservation Options:
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Also Known As:
Hilton Garden Inn Albany / Suny Area Hotel Albany
Hilton Albany

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