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Hilton Garden Inn Albany / SUNY Area

3.0 of 5 1389 Washington Ave, Albany, NY 12206
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Certificate of Excellence 2014
Hilton Garden Inn Albany / SUNY Area
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Hilton Garden Inn Albany / SUNY Area
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302 reviews from our community

Traveler rating
    164
    96
    24
    11
    7
See reviews for
106
52
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90
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Copenhagen
Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

Our daughter is a swimmer and we travel around New York State for her competitions. We really enjoy this Hilton Garden Inn, it is adjacent to I90 and it is a quick trip to the pool in the Albany area. The staff are always friendly. We really enjoy having the restaurant in the hotel because it saves us from eating... More 

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Zionsville, United States
1 review
5 of 5 stars Reviewed 2 days ago NEW

I stayed here for a business trip and the hotel was fabulous. The in room internet was complimentary and I had no issues working on my laptop from my room. I was able to edit some documents and use the business center to print several copies at no charge. The hotel was very clean and quiet and I was very... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
1 review
5 of 5 stars Reviewed 4 days ago NEW via mobile

The Staff at your Hotel is top notch! Everyone was very friendly and helpful.I had an issue when I checked in and needed a phone charger as mine had been stolen at The Times Union Center and the staff quickly provided me with one so I would not have to go back out so late in the evening. Room was... More 

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Westbrook
2 reviews
5 of 5 stars Reviewed 4 days ago NEW

A group of us travel a lot attending and working conventions, charity functions and social events. This is the first time in all of our travels that I have felt compelled to write a review and I have encouraged my associates to do the same. Recently we attended a function in Albany NY. Our travels do bring us to the... More 

Was this review helpful? Yes
Matthew K, General Manager at Hilton Garden Inn Albany / SUNY Area, responded to this review

Thank you for taking the time to write this very positive review. I am very pleased you found the service of our staff, cleanliness of the hotel, and quality of service to be beyond expectations. Our entire staff would love to accommodate you in future stays. We sincerely look forward to seeing you again when you are in the Capital... More 

Glasco, New York
1 review
5 of 5 stars Reviewed 4 days ago NEW

This hotel is in a great area, close to everything(mall, shopping, restaurants) but far enough away to not have to deal with a ton of traffic. The hotel staff is very friendly, the rooms, lobby and hallways are impeccably clean. Would definitely stay here again!

Was this review helpful? Yes
Matthew K, General Manager at Hilton Garden Inn Albany / SUNY Area, responded to this review

Thank you for taking the time to post your very positive comments on Trip Advisor. It is very pleaseing to see reviews like yours as it lets us as a team reflect on successes. We are very appreciative of your kind sentiments and look forward to hosting you again when you find yourself in New York's Capital Region! More 

1 review
5 of 5 stars Reviewed 5 days ago NEW via mobile

I have to say, I'v been staying in this hotel for over 3 years, and the staff is amazing, I have seen folks come and go and then you have your regular staff that have been there from my first night! They truly make my family and I feel like we are home, from Brandon, Matt and Ashley at the... More 

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Schenectady, New York
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago NEW via mobile

Warm friendly welcoming staff! Impeccably clean and inviting, can't wait to use this hotel again. Easy to get to, nice spacious rooms. The pool room is great and one of the best hot tubs in a hotel. The general manager was one the floor, he really gave that personal touch. It's like staying with friends

Was this review helpful? Yes
Matthew K, General Manager at Hilton Garden Inn Albany / SUNY Area, responded to this review

Thank you for taking the time to write about your very positive stay. I appreciate the comments about myself, our staff, and facilities. It is nice to hear that your experience was above and beyond! I will share your sentiments with our entire staff. We look forward to hosting you in the future! More 

1 review
5 of 5 stars Reviewed 1 week ago

This hotel is very pretty, restful, lobby is beautiful . Staff extremely friendly and personable, accommodating. Clean, great pool and hot tub. good breakfast, easy check in , check out. parking garage wonderful in snow storm.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Matthew K, General Manager at Hilton Garden Inn Albany / SUNY Area, responded to this review

Thank you for taking a moment to write a review on our hotel, it is greatly appreciated. We are pleased you found all of our amenities to your liking. We hope to see you when you visit New York's Capital District in the future. More 

Rochester, New York
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 1 week ago

As a Hilton Gold card holder for 5 years, I always stay at hotels identified as part of the Hilton family. As is true of most HGI's the hotel was comfortable, the usual amenities, the room quite comfortable BUT....the hotel is built perpendicular and abuts on the I 90 expressway.Thus traffic from both directions comes into the rooms regardless of... More 

Was this review helpful? Yes
Matthew K, General Manager at Hilton Garden Inn Albany / SUNY Area, responded to this review

Thank you for taking a moment to complete a review on Trip Advisor. Although you did have issues with noise we appreciate pointing out good amenities like the gym and breakfast. We would like you to come back in the future and believe we can accommodate you in a quieter room. If you have any further concerns I will be... More 

1 review
5 of 5 stars Reviewed 1 week ago

Having stayed at this hotel before, I expected my stay in Albany to run smoothly. However this time my car broke down and we barely limped in. Everyone showed genuine concern for my dilemma and went above and beyond to insure the hotel part of my weekend experience was flawless. It felt like a big security blanket was wrapped around... More 

Was this review helpful? Yes 1
Matthew K, General Manager at Hilton Garden Inn Albany / SUNY Area, responded to this review

Thank you for taking time for us and writing this positive review. We are most appreciative of your kind words and mentioning you will "be back without a question". I can assure you our staff will receive your warm sentiments. We look forward to seeing you the next time you are in the Capital District. More 

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Additional Information about Hilton Garden Inn Albany / SUNY Area

Address: 1389 Washington Ave, Albany, NY 12206
Phone Number:
Location: United States > New York > Albany
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Albany / SUNY Area 3*
Number of rooms: 126
Reservation Options:
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Also Known As:
Hilton Garden Inn Albany / Suny Area Hotel Albany
Hilton Albany
Hotel Style:
#3 Family Hotel in Albany
#4 Business Hotel in Albany
#5 Romantic Hotel in Albany

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