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Hilton Garden Inn Albany / SUNY Area

3.0 of 5 1389 Washington Ave, Albany, NY 12206
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Certificate of Excellence 2014
Hilton Garden Inn Albany / SUNY Area
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Hilton Garden Inn Albany / SUNY Area
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272 reviews from our community

Traveler rating
    142
    91
    22
    10
    7
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95
46
14
86
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Lakeland, United States
1 review
5 of 5 stars Reviewed 1 week ago

This hotel is the best in the SUNY Albany area. It is clean, has all amenities, and friendly professional staff. The bar and restaurant have good meals at reasonable prices. All the employees are super friendly and helpful.

Review collected in partnership with Hilton Garden Inn

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Boca Raton Florida
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We arrived to a very clean room with double beds. The keurig coffee station was very welcoming and so were the front desk staff. Our rooms were on the 6th floor with a beautiful view of the snowfall. When you turn the tv on, the volume is very loud! Breakfast was included with our rooms and dining went smoothly. We... More 

Was this review helpful? Yes
Matthew K, General Manager at Hilton Garden Inn Albany / SUNY Area, responded to this review

Thank you for this positive review on our property. I am pleased to see we were able to accommodate you in a manner that exceeded your expectations. I really appreciate the comments on our smooth breakfast operations and the quality of our food and beverage. I sincerely hope we will see you in the future. Thank you! More 

Emmaus, Pennsylvania
2 reviews
2 of 5 stars Reviewed 2 weeks ago

I recently stayed one night at this hotel and it was sub-par for what I expect from a Hilton. In fact the stay was so awful that I actually took a time to sit down and review. The staff at the front desk was nice enough but once I entered the room there was a musty smell which most likely... More 

Was this review helpful? Yes
Matthew K, General Manager at Hilton Garden Inn Albany / SUNY Area, responded to this review

I apologize we were not able to meet your expectations at our property. I would like the opportunity to discuss the issues you encountered and win you back. I am available most days in the hotel. Thank you. More 

Brossard, Canada
1 review
5 of 5 stars Reviewed 2 weeks ago

It is becoming a good habit to stay at this hotel when we are back from the Woodbury Outlets and continue our shopping in Albany and surroundings; the hotel is quiet, very clean, welcoming, and we are always satisfied, we'll be back next year!!!

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Matthew K, General Manager at Hilton Garden Inn Albany / SUNY Area, responded to this review

Thank you for the positive comments on our hotel! I am very happy our accomodations exceeded your expectations. We look forward to seeing you either next Black Friday or perhaps before. More 

2 reviews
5 of 5 stars Reviewed 2 weeks ago

We couldn't have started our short vacation to Niagara Falls with this overnight stay. Upon arrival we were greeted promptly and were in our room within minutes. The service and efficiencies did not stop there. Our room was very clean and comfortable with all the amenities we have come to expect with HGI. As a Hilton Honors diamond members we... More 

Was this review helpful? Yes
Matthew K, General Manager at Hilton Garden Inn Albany / SUNY Area, responded to this review

Thank you Michael for the positive comments on our hotel. Also, as a Diamond member we appreciate your continued loyalty. I sincerely hope when you are next in the Capital Region you will choose our Hilton Garden Inn. Thank you, More 

Plattsburgh, New York
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 3 weeks ago

We had been very busy lately and decided, at the last minute, to take a weekend get-away. We decided to head to Albany - about 2-1/2 hours from our home. This being the weekend after "Black Friday" we were worried if we could even find a hotel - yet alone one that was reasonable, clean and close to the shopping... More 

Was this review helpful? Yes
Matthew K, General Manager at Hilton Garden Inn Albany / SUNY Area, responded to this review

Thank you for the positive comments about our hotel. I am glad to see we were able to accommodate you and exceed expectations. We take a lot of pride in all of the amenities you mentioned and it is great to be recognized with a review like this one. I sincerely hope we see you again the next time you... More 

Lewes DE, United States
2 reviews
5 of 5 stars Reviewed 3 weeks ago

We were in Albany to be with family for Thanksgiving. It was a hectic holiday weekend and the staff at the Hilton Garden Inn really worked to meet everyones needs. After a long drive we felt welcomed and given the room we had chosen with the online check in service. The morning crowd for breakfast was a bit overwhelming and... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Matthew K, General Manager at Hilton Garden Inn Albany / SUNY Area, responded to this review

Thank you for the positive review of our hotel and staff. The breakfast after Thanksgiving was a little busier than usual. I appreciate your very nice comments on how our staff operated and created a 'terrific' meal for you. I will ensure our kitchen staff reads your comments. The next time you are in the Capital Region we look forward... More 

Kingston, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

Excellent rooms - beds are very comfortable. Pool is good and hot tub is worth the visit. Close to many malls and businesses. Although they offered a hot breakfast, it was not included in the price of the room. Be prepared to pay for breakfast - it is not included with room price. Otherwise, overall, excellent value.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Matthew K, General Manager at Hilton Garden Inn Albany / SUNY Area, responded to this review

Thank you for the positive review. My staff and I are glad that you experienced a great stay at our hotel. We do have a small fee for breakfast but it does include hot items made fresh after you order them. The next time you are in the Capitol Region we would love to host you again! More 

Albany, NY, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

Upon the untimely passing of my mother I found comfort and convenience in my travel from OH to NY at this hotel. It was much appreciated and needed. The staff and facilities hold true to the highest standards, and then some, when it comes time to being able to allow others to take care of your needs in a professional... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Matthew K, General Manager at Hilton Garden Inn Albany / SUNY Area, responded to this review

Dear Dawn, I remember you very specifically and I am once again very sorry for your loss. I am also extremely grateful for your nice words in how we accommodated you in our hotel. I hope we see you again under better circumstances. Thank you so very much. More 

Boston
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

In addition to its convenient location and having a Dunkin Donuts next door, the GM, Matt Kraeling goes out of his way to ensure that the experience of his guests is A+!! I would stay there again in a hear beat!

Was this review helpful? Yes
Matthew K, General Manager at Hilton Garden Inn Albany / SUNY Area, responded to this review

Thank you for the positive comments and the name mention! I really appreciate your business and I look forward to seeing you again the next time you visit the Capital District. More 

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Additional Information about Hilton Garden Inn Albany / SUNY Area

Address: 1389 Washington Ave, Albany, NY 12206
Phone Number:
Location: United States > New York > Albany
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Albany / SUNY Area 3*
Number of rooms: 126
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Also Known As:
Hilton Garden Inn Albany / Suny Area Hotel Albany
Hilton Albany
Hotel Style:
#3 Business Hotel in Albany
#3 Best Value Hotel in Albany
#5 Family Hotel in Albany
#11 Romantic Hotel in Albany

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