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Hilton Garden Inn Albany / SUNY Area

#6 of 49 Hotels in Albany
Certificate of Excellence
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1389 Washington Ave, Albany, NY 12206
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Bed N' Breakfast
Best prices for: 1 room 1 guest
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Hilton Garden Inn Albany / SUNY Area
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Hilton Garden Inn Albany / SUNY Area
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329 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
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East Aurora, United States
2 reviews
4 of 5 stars Reviewed 1 week ago NEW

I always expect and get that comfortable, consistent quality from Hilton Garden Inns. This one near SUNY Albany gives exactly what you expect and need. The staff is professional, personable and accommodating. That is why I'm a Diamond Member.

Review collected in partnership with Hilton Garden Inn

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Matthew K, General Manager at Hilton Garden Inn Albany / SUNY Area, responded to this review

Thank you for writing this positive review on our hotel. We really appreciate your comments about our staff being personal and professional. As a Diamond member we appreciate your business and the good sentiments toward the brand as a whole. When you find yourself next in the Albany area we would love to host you! More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Stayed two nights the bartender Amanda had a great personality.The bar was kept cleaned, and she went above and beyond her job.The front desk Manger Brandon also had a great personality and was very helpful. I strongly recommend this place, with employees like these I will definitely stay here again. Tim

Was this review helpful? Yes 1
Matthew K, General Manager at Hilton Garden Inn Albany / SUNY Area, responded to this review

Thank you for this amazing review on our hotel and individuals whom assisted you! I appreciate your comments on Amanda and Brandon. I assure you I will reward the names mentioned! We would love to have you back the next time you find yourself in the Albany area. More 

Sidney, United States
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

We chose this hotel when we were in town for a dance competition with our 2 girls. We had some issues, but overall had an enjoyable time in and out of the hotel. I like to end on a good note, so I will start with the bad. - We used mobile check in as Hilton Honor members and the... More 

Review collected in partnership with Hilton Garden Inn

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Matthew K, General Manager at Hilton Garden Inn Albany / SUNY Area, responded to this review

Thank you for taking the time to review our hotel. We appreciate you being very thorough in your review on both the good and bad as it gives us opportunities to recognize people or work in other areas to improve the guest experience. We take all issues very seriously and we will go over them as a staff and improve.... More 

Rome, United States
1 review
3 of 5 stars Reviewed 1 week ago

This hotel is very nice. The hot tub/pool and exercise room were great. We really loved the early/late hours for the hot tub/pool and that the exercise room was open 24 hours. We were disappointed that breakfast was not included and it was $10 for a breakfast that would have included at another hotel.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Matthew K, General Manager at Hilton Garden Inn Albany / SUNY Area, responded to this review

Thank you for your review on our hotel. We appreciate you found the fitness center and pool to be to your liking. We appreciate you noting the times they are available were also convenient for you! We do have bed and breakfast packages options to optimize the food and beverage value for when you return. We would like to have... More 

NJ
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed for an extended weekend in April 2015. Staff was friendly and courteous. Rooms were clean. Hotel was busy but room was quiet at night. Food was better than expected for hotel fare. I did not hesitate to order room service. I can especially recommend the cheesecake. Restaurant staff was professional and courteous even though breakfast diners were placing high... More 

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Matthew K, General Manager at Hilton Garden Inn Albany / SUNY Area, responded to this review

Thank you for the positive review of our hotel and your intent to return! We appreciate your comments on the food and beverage being above average and the fact you found our guest service agents friendly. We sincerely hope to see you again when the Albany area is next in your travel plans! More 

Westchester
Top Contributor
90 reviews 90 reviews
33 hotel reviews
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stay over night during - a cheerleading competition in November 2014. I had a room on the 4th floor, away from the wrestling team. Apparently this was a big competition weekend for all sports. I had double beds and was told at checkin that there was a way to make the mattress harder or softer. Well my mattress was... More 

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Matthew K, General Manager at Hilton Garden Inn Albany / SUNY Area, responded to this review

Thank you for your positive and very informative review on your stay. We appreciate that your overall experience was to your satisfaction. Our Garden Sleep System beds are unique to most Hilton garden Inn locations and cater to all guests no matter how soft or firm they want their sleep experience. We are glad yours was a good one! Please... More 

Canada
1 review
3 of 5 stars Reviewed 2 weeks ago

Arrived on Saturday for our very special event at the University for our son. Checkin was great and must say the entire front desk was great. Smiles, eye contact and cheerful. However our first disappointment came when I was advised at the time of booking that our breakfast was complimentary and to our surprise Sunday morning we had to pay... More 

Was this review helpful? Yes
Matthew K, General Manager at Hilton Garden Inn Albany / SUNY Area, responded to this review

Thank you for the overall positive review of our hotel! We appreciate your comments on the staff and the overall accommodations. At Hilton garden Inn we do charge for breakfast as a brand standard but we do have bed and breakfast booking options that are a great value. We would love to have you back when you next find yourself... More 

nyc, United States
1 review
3 of 5 stars Reviewed 2 weeks ago

This hotel is generally above average in presentation and cleanliness. A negative factor is the elevated noise level specially in the area closest and adjacent to a major roadway on one of the sides of the facility.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Matthew K, General Manager at Hilton Garden Inn Albany / SUNY Area, responded to this review

Thank you for your review of our hotel. We appreciate your compliments of presentation and cleanliness. Although the general experience is very quiet and pleasant we sincerely apologize your was not the same. We do have room options that may accommodate you better in the future. We sincerely hope you choose us again when you next find yourself in the... More 

NYC
Senior Contributor
23 reviews 23 reviews
12 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Everything is set up nicely. The Keurig's in the rooms are a definite upgrade over the usual small coffee makers found in hotel rooms. Beds good, shower clean. Getting a fresh omelet is also an upgrade over the usual "hot" breakfast. I think generally speaking Hilton Garden's may have the competition beat.

Was this review helpful? Yes 1
Matthew K, General Manager at Hilton Garden Inn Albany / SUNY Area, responded to this review

Thank you for taking the time to write this positive review on our hotel. We appreciate you acknowledging out Keurig coffee makers and other room amenities. We also appreciate your comments about your food and beverage experience and the hot and fresh omelet you received. The next time you find yourself in the Capital Region we would love to be... More 

1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

I brought my two girls to open house at the university. Decided to stay at the Hilton Garden Inn Suny /Albany for a night. Well, the lobby is very nice. Checked in around 4.30. Staff very nice. Go to our room to settle in. My girls go to check out the gym/pool. I go to move my vehicle and realize... More 

Was this review helpful? Yes 1
Matthew K, General Manager at Hilton Garden Inn Albany / SUNY Area, responded to this review

Thank you for your comments on your recent stay at our hotel. Guest security is and will always be our number one priority and I am very sorry we allowed a second key to be made. We are looking into the matter to ensure the issue never occurs again. As the General Manager I can assure you if you were... More 

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