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Hilton Garden Inn Albany / SUNY Area

#5 of 49 Hotels in Albany
Certificate of Excellence
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1389 Washington Ave, Albany, NY 12206
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Bed N' Breakfast
Best prices for: 1 room 1 guest
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Hilton Garden Inn Albany / SUNY Area
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Hilton Garden Inn Albany / SUNY Area
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339 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
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Terre Haute, United States
Senior Contributor
32 reviews 32 reviews
7 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed yesterday NEW

We arrived early and were able to go directly to our room. The room had a king bed and nicely appointed bathroom. The swimming pool was small but delightful. Breakfast was free (Hilton Honors member) and delicious. Aside from the usual fresh fruits, breads and pastries, there was a grill where you could order any cooked breakfast foods and have... More 

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Liberty, Missouri, United States
Top Contributor
78 reviews 78 reviews
22 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 1 week ago

Hotel was fine. My only disappointments were about the health club, which had only some hand dumbells, no cable machine or multi-purpose machine....and the indoor pool was locked both days for some reason. The rooms do have this psuedo-sleepNumber adjustable bed which seemed to work...pretty nice idea.

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Matthew K, General Manager at Hilton Garden Inn Albany / SUNY Area, responded to this review

Thank you for taking the time to write this overall positive review on us in Trip Advisor. We take all guest feedback and implement ideas for improvement where needed to ensure your experience as our guest is to your satisfaction. I understand your frustration with our lack of some of the gym equipment you desire and I have forwarded your... More 

Tewksbury, United States
2 reviews
5 of 5 stars Reviewed 1 week ago

I recently stayed here as I was attending a track meet at UAlbany. This location was perfect to the University. I was not feeling well when I checked in. The attentive front desk staff could tell and offered me complimentary bottled water. I needed a good night's sleep and got one. Room and beds were comfy and clean. Hotel was... More 

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Matthew K, General Manager at Hilton Garden Inn Albany / SUNY Area, responded to this review

Thank you for this very positive review on our hotel. We sincerely appreciate your comments especially pertaining to our staff. We look for employees that are very friendly and make the guest experience above what the client expects. we are very happy to see we have succeeded with your stay, When the Capital Region is next in your plane we... More 

Clarksville, Tennessee
Senior Contributor
23 reviews 23 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My mother had eye surgery at Albany Memorial Hospital and we had to stay overnight to be at the doctor's office early the next day. We chose this Hilton Garden Inn because it was only 3 miles from the hospital; had free parking and great rates. The hotel had a parking lot and free underground garage parking too. The staff... More 

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Matthew K, General Manager at Hilton Garden Inn Albany / SUNY Area, responded to this review

Thank you for your exemplary report on your stay at our Hilton Garden Inn. We are very pleased we were able to accommodate you and your mother in a time that could be stressful. We are very appreciative on your comments pertaining to staff and facilities. We would love to host you again in the future! Thank you for choosing... More 

Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This was a great hotel to stay at especially for the price. The price was great. The staff was very friendly and courteous. And, the location was perfect, so close to 90 and 87. We would definitely stay here again. My kids loved the pool. We were also impressed by the cleanliness of the hotel. We enjoyed the breakfast too!

Was this review helpful? Yes
Matthew K, General Manager at Hilton Garden Inn Albany / SUNY Area, responded to this review

Thank you for this very positive review of our Hilton! We appreciate you comments on staff experience, cleanliness, as well as facilities. We continually try and make our guest feel at home and give them the service and amenities they deserve. We are thrilled we have succeeded! The next time you are in the Albany area we look forward to... More 

San Francisco
Contributor
20 reviews 20 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

You, the reader, already know what to expect at a Garden Inn. what you don't know about this one is how much the staff show that they really want you to have the best stay possible. Long line at the front desk? Overflow at Saturday morning breakfast? No problem. Everyone keeps a smile on his or her face and makes... More 

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Matthew K, General Manager at Hilton Garden Inn Albany / SUNY Area, responded to this review

Thank you for your very detailed and positive review on our hotel. We appreciate your advice to other travelers and all of the nice commentary on our property. We especially appreciate your very kind words about our Front Office Manager, Carly. It is nice to hear of her hard work and the way she made your transactions as easy as... More 

1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

The hotel was in good condition and pretty clean. However, we ran into some issues with our rooms due to the the fact the front desk gave our room key to another guest who walked into our room after I was already checked in. The front desk gave us some free appetizer vouchers to make up for it, but what... More 

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Matthew K, General Manager at Hilton Garden Inn Albany / SUNY Area, responded to this review

Thank you for your positive comments on out hotel. Although we don't like to make mistakes we're pleased our staff handled it in the right manner. We also appreciate the comments made about Kristen, our front desk agent. The next time you are in the Capital region we look forward to hosting you! More 

Fort Drum, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

Brandon, the front counter manager was extremely helpful getting us in, and out. Down at the bar Amanda and Andrew were extremely helpful, really friendly and willing to assist while choosing dinner, lunch, drinks etc. Pool and Fitness center was extremely clean and very nice. Great stay.

Review collected in partnership with Hilton Garden Inn

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Matthew K, General Manager at Hilton Garden Inn Albany / SUNY Area, responded to this review

Thank you for your very positive review of our hotel. We appreciate the very enthusiastic name mentions of Brandon, Andrew, and Amanda. I can assure you no name mention goes unrewarded at our hotel. We look forward to hosting you again when you find yourself in the Albany area! More 

Albany, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

First rate stay. Quiet, clean and full of all the amenities to make a guest feel special. Parking was easy, and the breakfast, while not complimentary, was great. I would definitely stay again. Next time I'll plan to use the exercise room. It looked very nice.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
Matthew K, General Manager at Hilton Garden Inn Albany / SUNY Area, responded to this review

Thank you for taking the time to write this very positive survey about us! We appreciate you commenting on our staff, food and beverage options, and amenities. We look forward to seeing you when the greater Capital Region is next in your travel plans. More 

2 reviews
5 of 5 stars Reviewed 3 weeks ago

Great place to stay. Albany office buildings only a few minutes away. Hotel was quiet and friendly. Very nice restaurant and staff. We love the pool and hot tub. Short stay but worth the trip. We were well rested when we met for our business appointments

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Matthew K, General Manager at Hilton Garden Inn Albany / SUNY Area, responded to this review

Thank you for taking a moment and reviewing our property. We appreciate your comments and notations on our location and friendly staff! We appreciate you enjoyed your stay with us and look forward to hosting you again when the greater Capital Region is next in your travel plans. More 

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