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Hilton Garden Inn Albany / SUNY Area

#5 of 50 Hotels in Albany
Certificate of Excellence
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1389 Washington Ave, Albany, NY 12206
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Bed N' Breakfast
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Hilton Garden Inn Albany / SUNY Area
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Hilton Garden Inn Albany / SUNY Area
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353 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
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Portsmouth, New Hampshire
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago NEW via mobile

This HGI is conveniently located to downtown Akbany and SUNY Medical Center. The staff is very friendly and helpful. The restaurant has a limited menu, however if you are tired and don't want to go out it is a good choice. I will be staying at this hotel when I am in Albany for business.

Was this review helpful? Yes
Matthew K, General Manager at Hilton Garden Inn Albany / SUNY Area, responded to this review

Thank you for taking the time to write a nice review for us on Trip Adviser! We appreciate your comments on our location and friendly staff! We always try to run specials to diversify the menu day-to-day and apologize if we missed the mark on your visit. We would love to host you again the next time you are in... More 

1 review
5 of 5 stars Reviewed 1 week ago NEW

Staff was extremely helpful and courteous. Our room was clean and quiet with a comfortable bed that could be adjusted to whatever level suited us. We ate downstairs in the hotel's restaurant...again the service was excellent; food was of average quality.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Matthew K, General Manager at Hilton Garden Inn Albany / SUNY Area, responded to this review

Thank you very much for this very positive review on our hotel! We appreciate your comments on a great experience! We especially like your comments on the staff and our full-service food and beverage options. We would love to host you again the next time you are in the Albany Region! More 

Wuhan, China
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago

The location to Albany city is good. The hot tub and 1 and half nice bathroom really surprise me. There is a kind of odor in the living room of my 2 room suite. The other part of the hotel is good. And the highway's noise is a little bit loud.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Matthew K, General Manager at Hilton Garden Inn Albany / SUNY Area, responded to this review

Thank you for reviewing our hotel on Trip Adviser. We are glad you enjoyed your suite's bathroom amenities which include a Jacuzzi and separate powder room. I have located the room number you stayed in and will work with my executive housekeeper to assure there is no issue in the future. We hope to see you again the next time... More 

Albany, United States
1 review
4 of 5 stars Reviewed 1 week ago

Excellent lobby helpful staff, but the beds are too hard. If they upgrade the bedding this will be an excellent value choice. Breakfast is a very good deal, lot's of choices. It is a very convenient location to SUNY and Albany proper.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Matthew K, General Manager at Hilton Garden Inn Albany / SUNY Area, responded to this review

Thank you for this very positive review of our hotel. We appreciate your comments on staff as well as food and beverage options. We apologize the the bedding was not comfortable enough and I assure you I will worm with my Chief Engineer to resolve the issue. We hope you stay with us the next time you are in new... More 

Montclair, New Jersey
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

This hotel is still the best mid-price value in the Albany area. Though the housekeeping in a recent stay wasn't quite as perfect as it used to be, and the room furnishings are getting a bit old and scuffed, the rooms are clean, the beds are amazingly comfortable (and adjustable), and the breakfast is excellent (though the cheery, competent restaurant... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Matthew K, General Manager at Hilton Garden Inn Albany / SUNY Area, responded to this review

Thank you for your review on our hotel. We appreciate your comments on food and beverage as well as overall comfort. I will work with my housekeeping manager and chief engineer to address any other quality issues you may have experienced. Thank you also for placing us above our competition in your comments! We would love to host you again... More 

Old Bethpage, United States
2 reviews
5 of 5 stars Reviewed 2 weeks ago

Pool was very refreshing. Beds super comfortable. Hotel is close to the Highway, but you don't hear a thing. More than ample parking. Amenities are nice. Hotel is close to everything. Always include the breakfast package - it is better than most hotel breakfasts.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Matthew K, General Manager at Hilton Garden Inn Albany / SUNY Area, responded to this review

Thank you for this very positive review! We appreciate your comments on the comfort of our rooms, low noise levels, as well as our very unique approach to food and beverage. We would love to host you the next time you are in the Capital Region! More 

Ridgecrest, California
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I've stayed at numerous hotels over the years, and can say with all honesty, that the Hilton Garden Inn in Albany, across from SUNY, is at the top of the list for value and comfort. If only I had the staff to take care of me everyday! My wife and I were Hilton Garden Inn for 7 days and can... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Matthew K, General Manager at Hilton Garden Inn Albany / SUNY Area, responded to this review

Thank you for your very detailed and positive review of our hotel! We appreciate your comments on experiences with the staff, common area comfort, room comfort, and of course food and beverages! We also appreciate your desire to stay with us the next time you are visiting from California. We hope to see you very soon! More 

Atlanta, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

We felt welcomed from the moment we entered the lobby. The staff at Hilton Garden was exceptional from check-in to having a glass a wine at the bar. The rooms were great. The food that we ordered was exceptional. I would highly recommend staying at this Hilton Garden Inn.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Matthew K, General Manager at Hilton Garden Inn Albany / SUNY Area, responded to this review

Thank you for your very positive feedback from your stay at our property. We appreciate your specific examples especially pertaining to our food and beverage options! We sincerely hope you choose us when you stay in the Capital Region in the future. You can count on us, Guaranteed! More 

Howell, New Jersey
1 review
5 of 5 stars Reviewed 3 weeks ago

We got there around 2:30 in the morning driving from South Jersey. We were staying one night for a sports event. Your hotel was completley booked but the night worker called everywhere to find us a place to sleep. Then he had a cancelation and came out to our car to get us. Amazing Service. Friday night June 12th

Was this review helpful? Yes
Matthew K, General Manager at Hilton Garden Inn Albany / SUNY Area, responded to this review

Thank you for writing this very positive review on our hotel. We are very pleased to see our staff was able to ultimately accommodate you all! I will ensure your review is read by the individual whom came to your car to retrieve you and reward them for a job well done! We sincerly hope to see you again when... More 

YONKERS
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

Great reception staff and nice restaurant. Rooms were modern and clean. The reception staff always smiled and were ever helpful. Checking in and departure were uneventful. My room had excellent wifi service and easy to connect to the service. Even though i used on the complimentary service, wifi service should be standard in all hotels and I think Hilton should... More 

Was this review helpful? Yes
Matthew K, General Manager at Hilton Garden Inn Albany / SUNY Area, responded to this review

Thank you for taking the time to write this very positive review on our hotel. We appreciate your comments on the overall experience with our staff who very much so do like to smile! We also appreciate your sentiments on our Wi-Fi service as it is a very important feature to most travelers. We sincerely hope to host you again... More 

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