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Hilton Garden Inn Albany / SUNY Area

#5 of 51 Hotels in Albany
Certificate of Excellence
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1389 Washington Ave, Albany, NY 12206
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Bed N' Breakfast
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1 room 1 guest
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Hilton Garden Inn Albany \/ SUNY Area
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380 Reviews from our TripAdvisor Community

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Traveler rating
    209
    112
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
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  • Mar-May only
    (94)
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Kanata, Ontario
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed today NEW

This was a modern, excellent hotel. Didn't get to enjoy it for long, as I had to go early the next a.m., but wishing I had had more time to enjoy it! Clean, spacious; highly recommended! Wish all hotels were this clean!n

Was this review helpful? Yes
Doylestown, Pennsylvania
1 review
5 of 5 stars Reviewed 5 days ago NEW

Excellent value, quality hotel with very friendly and very competent staff. Great location, convenient to restaurants and shopping. Close to major highways (Rt 87 and Rt 90) but no noticeable road noise, very quiet rooms.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Matthew K, General Manager at Hilton Garden Inn Albany / SUNY Area, responded to this review

Thank you for the very positive review of our hotel. We appreciate your mentions of location, low noise level, and friendly staff. When you next find yourself in the Capital Region we would love for you to stay with us again! More 

Brampton, Canada
2 reviews
5 of 5 stars Reviewed 1 week ago NEW

The night clerk is stellar. She went out of her way and made us feel special. I had horrible heartburn and there was no milk in the Pantry. She brought 2 cartons up to my room and offered to bring anything else I might need. It's something I won't forget and separates from being just an ordinary experience. The gentleman... More 

Was this review helpful? Yes
Matthew K, General Manager at Hilton Garden Inn Albany / SUNY Area, responded to this review

Thank you for this very positive review of our hotel. We appreciate you felt 'spolied' and are so proud our staff made you feel that way! We appreciate your liking of our facilities including the pool, pantry, cooked and lemonade! When you next find yourself in the Capital Region we would love to see you again! More 

Lima
Level Contributor
45 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 stars Reviewed 1 week ago

We were staying in the area while helping our son move from Ohio to New York. This was very emotional for us, as you can imagine. This hotel was like a beacon shining in the darkness. Eloisa (I hope that's how you spell her name), who works in the restaurant was extraordinary. She could tell I was struggling keep my... More 

Was this review helpful? Yes
Matthew K, General Manager at Hilton Garden Inn Albany / SUNY Area, responded to this review

Thank you so much for this amazing review. We are so pleased to see how great your stay was given the situation. I am so grateful you were specific. Eloisa is an amazing employee and we are so pleased she went the extra mile for you all. We also appreciate he comments on the staff overall as well as comfort... More 

Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago

I was hoping for a little more considering the good reviews. On the plus side the room was clean, the beds were comfortable and the evening desk clerk was very nice. The negatives were the hotel is a little dated, the toilet seat had wear marks, the ice machine was broken and our ice bucket was wet inside (ew). The... More 

Was this review helpful? Yes
Matthew K, General Manager at Hilton Garden Inn Albany / SUNY Area, responded to this review

Thank you for your review on Trip Advisor. We are sorry your stay was perfect with us. We appreciate you found our facilities clean and are very sorry some things seemed dated. We take all reviews good or bad very seriously as it gives us an opportunity to improve when needed or offer praise. We sincerely hope you choose us... More 

dover, United States
1 review
2 of 5 stars Reviewed 1 week ago

The hotel was great, but the beds and pillows need to be changed. My wife and I were expecting must better sleeping arrangements. However, the staff and hotel was just great, but again the room was fair from being acceptable.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Matthew K, General Manager at Hilton Garden Inn Albany / SUNY Area, responded to this review

Thank you for reviewing us on Trip Advisor. I am sorry your trip was less then perfect with us.. Reviews good or bad allow us to improve in areas or reward for good behavior. I can see we need to improve in one area and I assure you I will work with the Executive Housekeeper to ensure quality. We really... More 

Manchester, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Very comfortable from the time we checked in through the use of the pool, guest room and breakfast to check-out. The additional fee for the cook-to-order breakfast was well worth it. Pool and rooms were clean and comfortable. Location convenient to interstate.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
Matthew K, General Manager at Hilton Garden Inn Albany / SUNY Area, responded to this review

Thank you for this very positive review of our hotel. We appreciate all of the good sentiments and value you as our guest. We are very happy to see your expectations were exceeded. Thank you for comments on the breakfast which features fresh items cooked to order. When you are next in the capital Region we look forward to seeing... More 

Level Contributor
65 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Six night stay was pleasant. Rooms and Hotel in general were very clean and comfortable. Did have a few issues with housekeeping. First, two times room wasn't fully serviced, wash cloths, cups, coffee were not replenished. Second room wasn't serviced at all till after 3 PM and only after we said something. It was evident there were issue's with the... More 

Was this review helpful? Yes 1
Matthew K, General Manager at Hilton Garden Inn Albany / SUNY Area, responded to this review

Thank you very much for your review on trip Advisor. We also appreciate you choosing to stay with Hilton as we know you have other options. We appreciate your specific comments as it allows us to improve in specific areas. We will work on areas of opportunity to ensure you and other valued guests do not experience such issues. We... More 

New York
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

My husband and I stayed at this Hilton for our anniversary weekend and it was worth every penny. Eric was exceptionally helpful and attentive. When we checked in he asked us what the reason for our stay was and when he learned that it was our anniversary, he gave us comps for drinks and dessert at their restaurant. That evening... More 

Was this review helpful? Yes
Matthew K, General Manager at Hilton Garden Inn Albany / SUNY Area, responded to this review

Thank you for this very positive review of our hotel and Happy Anniversary! We are very glad to hear you enjoyed your stay in one of our Jacuzzi suites. We are also very pleased that your experience was made even more memorable by Eric! As a hotel we strive to create a great experience for our guests and Ia m... More 

Houston, Texas
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

A good enough place to stay for a last day of a vacation, as my stay here was. The room was quite good for me; a very refreshing place to stay. I found the service in the restaurant to be ambiguous: the waiter was mumbling a lot. But the effort was appreciated. The bread was cold enough as to be... More 

Was this review helpful? Yes
Matthew K, General Manager at Hilton Garden Inn Albany / SUNY Area, responded to this review

Thank you for your review of our property. We are pleased you found your accommodations pleasing on the last day of your vacation. We appreciate the comments on food and beverage pertaining to both strengths and weaknesses as it allows us to become a better hotel. The next time New York's Capital Region is your travel plans please stay with... More 

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