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Hampton Inn & Suites Albany - Downtown

#9 of 50 Hotels in Albany
Certificate of Excellence
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25 Chapel Street, Albany, NY 12210
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Hampton Inn & Suites Albany - Downtown
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Hampton Inn & Suites Albany - Downtown
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557 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (72)
Date | Rating
  • English first
  • French first
  • Italian first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (557)
  • Mar-May only
    (148)
  • Jun-Aug only
    (170)
  • Sep-Nov only
    (143)
  • Dec-Feb only
    (96)
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Oneida, New York
1 review
5 of 5 stars Reviewed 2 days ago NEW

The experience staying in Hampton is always wonderful! People are providing exceptional customer service. They always go the extra mile in ensuring that my stay comfortable and memorable. I just suggest that the parking lot won't be charge. Overall it is excellent!

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Cleveland, Ohio
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

This property is much fancier than standard Hampton Inns. The one oddity is that the required valet parking does not involve the type of valet service at the entrance that one would expect, but the system in place works fine--if misnamed. Front dsk staff were wonderful, and a very helpful staff member heard me say I was ready for a... More 

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Houston
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 5 days ago NEW via mobile

On a college road trip with all the family (5 of us), and Keith at the front desk upgraded our room for free to a large and spacious one. Wallace from Guest Services was a fantastic host, and made sure we were comfortable and well taken care of. Fantastic service and will stay here again. Highly recommended!

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Michelle W, Public Relations Manager at Hampton Inn & Suites Albany - Downtown, responded to this review

Thank you for your business. From arrival to departure, we are pleased our team provided you with a great experience. It is always our goal to provide great customer service. We hope you consider us again in the future. More 

Sterling Heights, Michigan
5 of 5 stars Reviewed 6 days ago NEW

My stay although short was wonderful. The staff was very nice especially Ayoub. He was very attentive and sweet. Thank you for your hospitality! Breakfast was great! Room was great! Clean, quiet, great people. If I ever stay in Albany again i will definitely stay here!

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Michelle W, Public Relations Manager at Hampton Inn & Suites Albany - Downtown, responded to this review

We are pleased to hear you will return in the future. Its always our pleasure to welcome guest back. Thank you for your business. We value you and look forward to your next visit. More 

5 of 5 stars Reviewed 6 days ago NEW via mobile

I recently travelled to the Albany area for a family graduation, the location is great, right in the downtown Albany area close to everything. Rooms were clean and fresh each day! Upon arrival we received a very warm welcome from a very professional young lady who we later found out to be the front desk manager Ekaterina! She went above... More 

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Michelle W, Public Relations Manager at Hampton Inn & Suites Albany - Downtown, responded to this review

We are so pleased you enjoyed our property and team members. Thank you for your kind review. We look forward to having you back in the future, if your travels bring you back to our area. We value you and your business. More 

deer park, ny, United States
1 review
5 of 5 stars Reviewed 6 days ago NEW

I highly recommend this community for anyone's stay in the Albany area. The facility is extremely clean, guest room extremely comfortable and the staff was very attentive and friendly. A delicious spread of breakfast items will await you in the morning! My only issue was the $15 added cost for parking in their lot. This added cost was not shared... More 

Review collected in partnership with Hampton

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Michelle W, Public Relations Manager at Hampton Inn & Suites Albany - Downtown, responded to this review

Thank you for choosing our property. We appreciate you and your business. Thank you for letting us know about the parking opportunity, we will share this with our team, so we do a better job informing our guest at check in. We do hope you will return in the future, so we can welcome you back! More 

Uxbridge, Ma
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 1 week ago

The front desk clerk ignored me when I approached the desk to check-out. Instead, she gave full attention to someone who butted in from the side, made phone calls for that individual, and walked away from the desk without acknowledging my presence or apologizing. An unfortunate case of an older person being invisible.

Review collected in partnership with Hampton

Was this review helpful? Yes 3
Michelle W, Public Relations Manager at Hampton Inn & Suites Albany - Downtown, responded to this review

Thank you so much for your business. We appreciate you! We are sorry our team did not make you feel welcome at our property. Every guest is important. We will address this, so our entire team does a better job of making our guest feel like they are at home. More 

San Jose, California
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

My daughter and I were traveling to Niagara Falls and booked a room at the Hampton Inn in Albany. The staff was courteous and friendly. I asked for a "quiet room" - hoping to get one at the end of the hall or near an exit. Instead I got one surrounded by a party of folks in three other rooms.... More 

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Michelle W, Public Relations Manager at Hampton Inn & Suites Albany - Downtown, responded to this review

Thank you for choosing us on your recent trip to Niagara Falls. We are very sorry you had some neighbors who were not considering other guests. We are happy our team was able to accommodate you upon check out and hope, if your travels bring you back you stop in for a night. More 

Level Contributor
59 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
2 of 5 stars Reviewed 1 week ago

Let me start by saying I am a Hilton Diamond and I stay in a Hilton chain hotel four to six nights per week. And I have stayed at this hotel before. During past stays I had wondered why only the "women's floor" has keyed access from the elevator. I had also wondered why a Hampton Inn has gated, valet... More 

Was this review helpful? Yes 1
Michelle W, Public Relations Manager at Hampton Inn & Suites Albany - Downtown, responded to this review

We appreciate your review and concerns. We are located in a safe downtown area. We are sorry you made a wrong turn and found yourself in an area of Albany that has no reflection of our property and safety. The women`s only floor is an upgraded floor, with additional benefits and proceeds from the additional guest fee go to the... More 

Syracuse, New York
1 review
5 of 5 stars Reviewed 1 week ago

While I have stayed one time at this hotel with no problems, I did when I booked through Booking.com. The site is misleading, consumer beware because the "flexible" cancellation cost me 181.00, that is until I spoke with the GM. He listened and provided full discount back!!!

Was this review helpful? Yes
Michelle W, Public Relations Manager at Hampton Inn & Suites Albany - Downtown, responded to this review

Thank you for taking time to let us know about your recent stay. We are pleased to hear our GM took care of your needs. Its always best to book directly through the brand sites, so the booking information is always accurate. We hope to see you back in the near future. More 

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