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Hampton Inn & Suites Albany - Downtown

#10 of 51 Hotels in Albany
Certificate of Excellence
GreenLeadersBronze level
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25 Chapel Street, Albany, NY 12210
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1 room 1 guest
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Hampton Inn & Suites Albany - Downtown
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Hampton Inn & Suites Albany - Downtown
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606 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (81)
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  • French first
  • Italian first
  • Portuguese first
  • Spanish first
  • Swedish first
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  • All months
    (606)
  • Mar-May only
    (148)
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  • Dec-Feb only
    (96)
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Willow Grove, United States
2 of 5 stars Reviewed yesterday NEW

Horrible experience. They lost my keys, tried to blame it on me and then when they realized it wasn't my fault they did the bare minimum to fix the situation. A guest brought back my keys after 2 hours of waiting and coordinating. I was the charged $525 by Marty's Taxi for a ride I never took, and the valet... More 

Review collected in partnership with Hampton

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Union, New Jersey
Level Contributor
457 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 195 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This is the best Hampton Inn that I have ever visited. Spent 2 nights in this hotel. I stay in Hilton Brand hotels quite often and they upgraded us to a suite which was very nice. A separate living room made our stay much nicer. You cannot beat the location of this hotel. It is within walking distance to the... More 

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Northern Virginia
Level Contributor
140 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 145 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This Hampton Inn & Suites is well situated, close to the highway, in downtown Albany. It has comfortable beds, nice rooms and bathrooms and a good breakfast included in the room rate. Parking is valet, behind the hotel. What made this hotel stand out for me was the staff. I wish I could remember all of the names, because every... More 

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Alexandria Bay, New York
Level Contributor
22 reviews
5 of 5 stars Reviewed 4 days ago NEW

This is a great hotel! Nice clean rooms, great service, friendly staff and front desk. Breakfast was first rate! Good location, but parking was limited. Guess that is what you get in a downtown location. Would highly recommend this as a great place to stay.

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bucks co pa
Level Contributor
27 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Stayed here when dropping son off at RPI - it's an easy 10 minute drive from campus. The room was clean and spacious. The beds were so nice and comfy with good pillows. I liked that you can set the room fan to run continuously while you sleep (I need white noise at a hotel). The breakfast was ok, the... More 

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Michelle W, Public Relations Manager at Hampton Inn & Suites Albany - Downtown, responded to this review

We are pleased you enjoyed your stay. Thank you for your business. Our parking fee is listed on our website, so if you book direct through Hilton this information is listed. Being a downtown property, parking space is limited, so we have secure valet parking for our hotel guest. We do appreciate you and look forward to your next visit. More 

Clarence Center, New York
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

Amazing service from devin and robin-you can't get better customer service anywhere. The hotel is super clean and the women's floor is terrific. These 2 people are a superb asset to the hotel and they need to be recognized. Super fast and impressive service.

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Michelle W, Public Relations Manager at Hampton Inn & Suites Albany - Downtown, responded to this review

We are pleased you enjoyed your stay with us. Thank you for your business. More 

New York
Level Contributor
92 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed here for 2 nights and the room was OK standard Hampton with no complaints. They staff and management were all very nice except for the person who checked us in who was absolutely the worst check in ever. If you stay I hope you don't get her. Don't remember her name. She failed to upgrade my room as... More 

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Michelle W, Public Relations Manager at Hampton Inn & Suites Albany - Downtown, responded to this review

Thank you for your business. We are sorry you had a less than pleasant experience at check in. We would like to speak with you about this, so please contact Mo our property GM. We take your experience very serious and want to ensure each and every guest has an exceptional stay. We hope you consider us again in the... More 

Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 1 week ago

I stayed there in February 2015 in order to take the Bar exam. There were some good things to notice: - the hotel provided us with doggy bags for the days of the bar exam - they even provided us with pencil and rubbers - i think the bar exam takers were all on the same floor and we had... More 

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Michelle W, Public Relations Manager at Hampton Inn & Suites Albany - Downtown, responded to this review

Thank you for being our recent guest. We hope you did well on your bar exam. We also hope you appreciate all of the extras our team did for your group during your big exam week. Thank you for noting the items in our breakfast area, we will address this immediately to ensure expired items are pulled and tossed. The... More 

Fairview Heights, Illinois
Level Contributor
115 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This Hampton Inn looks like a big hotel when you enter the lobby. Valet parking is behind the hotel. If you check out between 7-9:00 a.m. you may have to wait a few minutes for your car because the guys are very busy, then. The third floor, called the "Pink Floor" is reserved women and part of the cost for... More 

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Michelle W, Public Relations Manager at Hampton Inn & Suites Albany - Downtown, responded to this review

We are happy you enjoyed our third floor. We do our part for Breast Cancer and this is our way to show our support. We look forward to your next visit. More 

1 review
5 of 5 stars Reviewed 2 weeks ago

This Hampton in like all the rest we have stayed in was great. Room was perfect and staff incredibly helpful. I was driving a 26 foot moving truck and there was not parking for me. Craig at the front desk came outside with me and helped me back it into a perfectly located spot.

Review collected in partnership with Hampton

Was this review helpful? Yes
Michelle W, Public Relations Manager at Hampton Inn & Suites Albany - Downtown, responded to this review

Thank you for being Hampton loyal. Your business is much appreciated! More 

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