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Hampton Inn & Suites Albany - Downtown

2.5 of 5 25 Chapel Street, Albany, NY 12210
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Hampton Inn & Suites Albany - Downtown
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Hampton Inn & Suites Albany - Downtown
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440 reviews from our community

Traveler rating
    211
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    44
    22
    8
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (67)
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1 review
2 of 5 stars Reviewed 4 days ago NEW

room was very clean, but poorly run. took forever to get my room, room wasn't cleaned the next day, wedding party running amok and fighting in the halls and no staff addressed it. people drunk and slamming doors all night long. people outside fighting and screaming

Review collected in partnership with Hampton

Was this review helpful? Yes
kyledzembo, Manager at Hampton Inn & Suites Albany - Downtown, responded to this review

I8546MIrobertf, Thank you for taking the time to share your experience with us on TripAdvisor. While I'm pleased to hear that the room was very clean, I'm sorry to hear the other aspects of your stay were sub par. I do recall the morning in which you were are referring to in regards to your check in. We do operate... More

maine
Top Contributor
59 reviews 59 reviews
31 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed 1 week ago

The Downtown Albany Hampton Inn seems more like a Hilton than a Hampton, given its downtown location and the fact that it has significantly more stories than usual. We had a pleasant and comfortable stay, and would stay again if we have the occasion to return to Albany. The included buffet breakfast was good.

Was this review helpful? Yes
Meaghan W, Sales Manager at Hampton Inn & Suites Albany - Downtown, responded to this review

Julieame, Thank you so much for taking the time to review the Hampton Inn & Suites Albany Downtown and choosing to stay at our hotel! I am glad that you had such a good stay and found everything to your liking. I am thrilled you were able to enjoy our breakfast as well, we are constantly working to improve our... More

Bucks County, Pennsylvania
Top Contributor
63 reviews 63 reviews
11 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Stayed on top floor- our room very spacious and very clean. Very positive experience for a downtown location for a business trip. Breakfast included. You do pay for parking in their lot. Beds very comfortable.

Was this review helpful? Yes
Meaghan W, Sales Manager at Hampton Inn & Suites Albany - Downtown, responded to this review

Bluemango4me, Thank you so much for taking the time to review the Hampton Inn & Suites Albany Downtown and choosing to stay at our hotel! I am glad that you had a wonderful stay and enjoyed your room; I hope this means you had a great and productive business trip as well! Thank you again for staying at our hotel,... More

Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed 1 week ago

Our overall experience was good. The check-in process was very disorganized. Only 1-2 people working at desk and only had 2 computers with a full house. They need 4 computers and enough staff to accomodate a full house. The rooms are clean, comfortable, great ammenities, quiet and the suites are worth the upgrade. Hilton Honors Members need more recognition. Would... More

Review collected in partnership with Hampton

Was this review helpful? Yes
Meaghan W, Sales Manager at Hampton Inn & Suites Albany - Downtown, responded to this review

470nancyh, Thank you so much for taking the time to review the Hampton Inn & Suites Albany Downtown and choosing to stay at our hotel! I am glad that your overall experience was good and you enjoyed our rooms and amenities. I apologize for the confusion and disorganization at check-in, along with your frustrations with valet parking. I have made... More

new york
Senior Contributor
37 reviews 37 reviews
16 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed at this hotel overnight for a local wedding. Overall I was very impressed. the room was large and clean, hotel staff was very friendly and helpful, and breakfast was quite good (fresh waffles, eggs, muffins, cereal, etc). The main reason I did not give it an excellent rating was that we needed to check in early (as we... More

Was this review helpful? Yes
Meaghan W, Sales Manager at Hampton Inn & Suites Albany - Downtown, responded to this review

Mommatish, Thank you so much for taking the time to review the Hampton Inn & Suites Albany Downtown and choosing to stay at our hotel! I am glad that you were impressed with everything with your stay and that you enjoyed your room, the staff, and our breakfast. I am so sorry about the confusion with the early check-in. We... More

Long Island, United States
1 review
3 of 5 stars Reviewed 1 week ago

I have stayed at this hotel for the past 5 years whenever I travel to the Capital District for business and to visit family. Due the declining service with housekeeping over the years, I have decided the stay else when I return to Albany. Hotel has a lot of potential but the housekeeping service and the complimentary breakfast are horrible.... More

Review collected in partnership with Hampton

Was this review helpful? Yes
kyledzembo, Manager at Hampton Inn & Suites Albany - Downtown, responded to this review

Ivan, Thank you for sharing your experience with us and for allowing me the opportunity to discuss with you over the phone the details regarding your recent stay with us. Per our conversation I look forward to hearing from you to set up reservations with us in November to show you and your family that the room services lapses are... More

Albany, NY
1 review
4 of 5 stars Reviewed 1 week ago

Just great. Great staff, great rooms, great amenities, great area. Convenient to all sites of import in Albany, I live in Albany County and would choose to stay and the Hampton Inn for a pleasant respite, especially with reservations for a show at the Palace, the Capital Rep, and even the Times Union Center a walk away down Pearl Street.

Review collected in partnership with Hampton

Was this review helpful? Yes
Meaghan W, Sales Manager at Hampton Inn & Suites Albany - Downtown, responded to this review

Imtalbany, Thank you so much for taking the time to review the Hampton Inn & Suites Albany Downtown and choosing our hotel. I am so glad that you had a great stay and that you are a frequent guest to us. We love all our guests, but it is very special when a member of our community chooses to stay... More

Rochester, New York
Contributor
13 reviews 13 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

It's an OK place to stay. Like all hotels, there are positives and negatives. Positives: Nice, friendly staff...bathroom was very nice, with tiled walls and floors...fairly quiet, although I wish I had requested a room away from the street up high...bed was OK, pretty soft, but I slept well...the breakfast was very good...Negatives: Parking: If you want to park there,... More

Was this review helpful? Yes
Meaghan W, Sales Manager at Hampton Inn & Suites Albany - Downtown, responded to this review

Micky4568, Thank you so much for staying at the Hampton Inn & Suites Albany Downtown and for taking the time to review our hotel. We appreciate any and all feedback and are very appreciative that you wrote to us. I’m glad you found the hotel staff and the rooms comfortable and that you enjoyed our breakfast. I’m sorry you had... More

Bronx, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Hampton Inn is one of my favorite hotels to visit when I am traveling. They make my stay perfect and my work experience 10x better with their professionalism, perfection, and quality attention to details.

Review collected in partnership with Hampton

Was this review helpful? Yes
Meaghan W, Sales Manager at Hampton Inn & Suites Albany - Downtown, responded to this review

Jessica, Thank you so much for staying at the Hampton Inn & Suites Albany Downtown and for taking the time to review our hotel. I am glad you had such a wonderful stay and that we were able to do everything on our end to make your visit as smooth as possible. Thank you for your loyalty to Hampton, we... More

Louisville, Kentucky
Top Contributor
93 reviews 93 reviews
20 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Enjoyed our stay at the Hampton Inn downtown. Very convenient to restaurants and close to N.Y. State Museum. Rooms spacious and very clean as we've come to expect at all of the newer Hampton Inns. Staff was extremely accommodating and comp. breakfast was very good. Very pleased!

Was this review helpful? Yes
Meaghan W, Sales Manager at Hampton Inn & Suites Albany - Downtown, responded to this review

Kenneth, Thank you so much for staying at the Hampton Inn & Suites Albany Downtown and for taking the time to review our hotel. I’m glad you were able to experience downtown Albany while you were here, especially the State Museum. I’m glad you loved our hotel, we are very proud our Boutique Hampton and the high quality stays we... More

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Additional Information about Hampton Inn & Suites Albany - Downtown

Address: 25 Chapel Street, Albany, NY 12210
Phone Number:
Location: United States > New York > Albany
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn & Suites Albany - Downtown 2.5*
Number of rooms: 165
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Also Known As:
Hampton Inn And Suites Albany - Downtown
Hampton Inn & Suites Albany - Downtown Hotel Albany
Hampton Inn Hotel Albany
Hampton Inn Albany
Albany Hampton Inn

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