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Hilton Albany

3.5 of 5 40 Lodge Street, State & Lodge, Albany, NY 12207 (Formerly Hotel Albany)
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Hilton Albany
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Hilton Albany
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400 reviews from our community

Traveler rating
    180
    106
    62
    34
    18
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57
37
18
231
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Hilton Albany
See the most recent reviews
Northern New Jersey
Contributor
17 reviews 17 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed August 24, 2014

Stayed over-night while attending a relative's wedding reception. The hotel is adjacent to NY Routes 87 and 787 that afford easy access via auto. It is a 15-story, imposing building in Albany's Capitol Hill area. Our arrival pinpointed the only negative about the hotel: limited temporary parking at the hotel's entrance that requires unloading baggage, and then driving your car... More

Was this review helpful? Yes
JD-GM-ALBHH, General Manager at Hilton Albany, responded to this review

Dear HandsomeDog, Thank you for your recent review of the Hilton Albany on Trip Advisor . I was happy to read about your stay and experience at our hotel. I am glad that you enjoyed all of your in room amenities , as well as our Charter Restauran for Breakfast. Your observation of how the Hilton Albany has become the... More

Plattsburgh, New York
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed August 22, 2014

We usually stay at Hilton's or Marriott's. This was the first time at this hotel. Definitely not family friendly. You have to park in a parking garage and the parking garage is not connected to the hotel. Extremely difficult to bring all of your bags in one trip. There were none of the usual amenities and all things in the... More

Was this review helpful? Yes 1
JD-GM-ALBHH, General Manager at Hilton Albany, responded to this review

Dear misssmiley1019, Thank you for your recent review of the Hilton Albany. Let me start out by saying thank you for recognizing the efforts of our team and the wonderful level of service you received and should receive from our brand. Let me apologize for the condition of your bathroom. I will include my email below and you are more... More

Voorheesville, New York
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 18, 2014

We were only a 15 minute drive away but decided to spend the night and not worry about driving home after the wedding reception. A+ all around service from the people who were at the door, desk, bar, coffee shop and staff met thru out the hotel. We were greeted with a "good morning, etc) and a smile along with... More

Was this review helpful? Yes 2
JD-GM-ALBHH, General Manager at Hilton Albany, responded to this review

Dear Terri B, Thank you for your Five Star review of the Hilton Albany on Trip Advisor. I was very pleased to read how you gave our Team and "A+" for service throughout the hotel ! Our team makes our guets experience truly Five Star. I was very happy to know that we exceeded your expectations in all areas of... More

Huntington, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 17, 2014

The recently renovated Albany Hilton is a great hotel if you have business in the Capitol region. It is a beautiful facility, has a great pool/whirlpool/fitness center, has much better than normal hotel food and is a great place for meetings and conferences. The rooms are nicely appointed, and have a refrigerator and coffee maker which are very convenient. The... More

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
JD-GM-ALBHH, General Manager at Hilton Albany, responded to this review

Dear Alan O, Thank you for your recent Five Star review of the Hilton Albany ! I could not have been happier to read your review and how you truly feel about our staff. I agree that our renovations make the hotel look very nice; but you say it best how our staff makes the experience of your stay wonderful.... More

Duluth, Georgia
Senior Contributor
27 reviews 27 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed August 14, 2014

My son and I stayed in the Hilton, Albany while attending the Baseball Hall of Fame induction in Cooperstown. It is about and hour and a half's commute. We enjoyed the hotel. Every member of the staff we encountered was warm and friendly and the person who checked us in stayed past her going home time to help us. The... More

Was this review helpful? Yes 1
JD-GM-ALBHH, General Manager at Hilton Albany, responded to this review

Dear Ted S, Thank you for your recent review of the Hilton Albany. It was truly a Hall of Fame year for Atlanta Braves fans. I hope you and your son enjoyed the induction ceremony and Cooperstown. Thank you as well for metioning your bathtub. I have included my email address below and if you are so inclined I would... More

Erie
1 review
5 of 5 stars Reviewed August 14, 2014

The hotel was great. We did not arrive till late at night, and had to leave early in the morning. Hilton Honors is the best. The hotel staff were very friendly . The beds were very comfortable and the room clean.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
JD-GM-ALBHH, General Manager at Hilton Albany, responded to this review

Dear Darlene M, Thank you for your recent Five Star review on Trip Advisor. I was happy to read that our Front Desk team recognized you as an HHonors member and that your were able to enjoy the benefits of being a Hilton HHonors member. We look forward to serving you again upon your next visit to Albany Warm regards,... More

Sharon Ct
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 14, 2014 via mobile

Mohammad and shireen were fantastic at check in Patricia and julienne at breakfast just exceeded expectations and housekeeping Joanne was very efficient an overall wonderful experience from start to finish I could not have asked for more

Was this review helpful? Yes 1
JD-GM-ALBHH, General Manager at Hilton Albany, responded to this review

Dear Alsbn, Thank you for your recent Five Star review of the Hilton Albany on Trip Advisor. We are very happy that our Front Desk team of Mohamed and Shirin exceeded your expectations upon arrival. Also, thank you for recognizing both Patty and Jullian in Charter Restaurant. Nice to know that you had a wonderful breakfast experience !! Lastly, I... More

New York
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 13, 2014

We were *thrilled* with the lovely and extremely accommodating staff at the Hilton in Albany. Already a great city to visit, our trip was made monumentally better by our wonderful interactions with the Hilton's staff, including Tim, Yvonne, and Tom, who were genuinely sweet and helpful individuals, patiently recommending various items off their Room Service menu, as well as being... More

Was this review helpful? Yes 1
JD-GM-ALBHH, General Manager at Hilton Albany, responded to this review

Dear Lia S, Thank you for your recent Five Star review of the Hilton Albany on Trip Advisor. I am so happy that your entire visit was positive and memorable. There certainly is some amazing Architecture in Downtown Albany. I am happy that you enjoyed the sites. Thank you very much for your wonderful comments about our Front Desk and... More

Albany, New York
Contributor
14 reviews 14 reviews
8 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 13, 2014

I was very impressed with nearly every aspect of the hotel experience. Check-in was efficient and courteous, the room is modern, clean, and stylish (with a gorgeous west-facing view of the Statehouse), and all the staff members have been professional and helpful. Very, very happy with my stay.

Was this review helpful? Yes
JD-GM-ALBHH, General Manager at Hilton Albany, responded to this review

Dear AlbanyGeo, Thank you for your recent Five Star review of the Hilton Albany on TripAdvisor.com. I was very happy to read that your Check In was smooth and professional and that your Guest Room was Clean and had a spectacular view of the Statehouse . Most importantly I was pleased to see that our staff serviced you as a... More

1 review
4 of 5 stars Reviewed August 12, 2014

Hats off to staff who were kept very busy at our conference and especially to Robert B., who was serving coffee and snacks to a long line of very tired people. He was efficient, helpful, and charming and kept everyone smiling.

Was this review helpful? Yes
JD-GM-ALBHH, General Manager at Hilton Albany, responded to this review

Dear Fiona M, Thank you for your wonderful comments about your stay at the Hilton Albany. A very special thank you for recognizing a great employee Mr. Robert B. He is a wonderful and very dedicated professional. Why do you think we named the Coffee Bar in his name !!! Thank you again. Regards, John D'Adamo General Manager More

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Additional Information about Hilton Albany

Address: 40 Lodge Street, State & Lodge, Albany, NY 12207 (Formerly Hotel Albany)
Phone Number:
Location: United States > New York > Albany
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Albany 3.5*
Number of rooms: 385
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