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Hilton Albany

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40 Lodge Street, State & Lodge, Albany, NY 12207 (Formerly Hotel Albany)
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569 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Baltimore, Maryland
5 of 5 stars Reviewed 3 days ago NEW

Cochaired a conference here, so I was on site for nearly a week and hardly ever left. Unbelievable staff. Best possible experience. Would unquestionably do it again and again. Everyone bent over backwards at every opportunity. Can't believe I didn't meet a single staff member that wasn't amazing. When can you ever say that about any business? Amazing amazing.

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Stafford, NY, United States
1 review
3 of 5 stars Reviewed 4 days ago NEW

We stayed to attend a family wedding so we had a good time. Hotel had been updated since last visit as Omni or Crown Plaza. The cost of overnight parking was unfair as we paid to stay there so what do you expect us to do with the car? Seems like it was a built in cost for us.

Review collected in partnership with Hilton Hotels & Resorts

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Paul Smiths, New York
Level Contributor
6 reviews
5 of 5 stars Reviewed 5 days ago NEW

This location is amazing located near a lot of fun sites to visit. The front desk staff was friendly and welcoming. The room was amazing the bed was comfortable and clean l am anal about clean surroundings and l was impressed by this location. If you are visiting Albany check out this property. Additionally, the in-house Charter Restaurant was on... More 

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Denver, Colorado
1 review
3 of 5 stars Reviewed 5 days ago NEW

I stay a lot at the hotel for business, but when trying to exercise, by swimming laps, their pool is just never warm enough! I have complained to the staff but they say the 78 degrees they heat it to should do just fine but I have swam at a lot of hotels and know that the average pool temp... More 

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Central Valley, New York
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

Desk Person outstandingly helpful. She realized we were a large party spread out in the hotel and fixed that without prompting. Robert B. in the Coffee Bar was friendly and helpful. His smile made a great start to the day. The room was clean and spacious. Although the bathroom was small, it was updated and appropriate. This was a convention.... More 

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Reston, Virginia
Level Contributor
17 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 1 week ago

I recently joined the HHonors Rewards Club so I stayed at this Hilton over another brand. I was pretty disappointed with my stay at this property. First, the TV didn't work. I get that happens. No big deal. But when I let the front desk know about it, they really didn't seem to care. And the TV remained not working... More 

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Level Contributor
137 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
2 of 5 stars Reviewed 1 week ago

First, let me say that the room was great. Comfortable bed, nicely updated bathroom. I liked that they put the coffeemaker on top of the little fridge in a cabinet instead of in the bathroom as many hotels do. We had a late lunch in the bar shortly after we arrived. Good food, pleasant efficient service. That was the only... More 

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Washington, DC
Level Contributor
159 reviews
77 hotel reviews
common_n_hotel_reviews_1bd8 157 helpful votes
4 of 5 stars Reviewed 1 week ago

Here for 3 nights for a meeting. Updated room on the 14th floor. Nicely furnished, comfortable bed, but small bathroom (you have to close the door to use the bathroom, surprised the didn't put in pocket doors when renovating). Honors lounge is closed on the weekend, reasonably nice fare for breakfast and happy hour the rest of the week. Its... More 

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JD-GM-ALBHH, General Manager at Hilton Albany, responded to this review

Dear mot29, Thank you for your recent review of the Hilton Albany on Trip Advisor. I appreciated all of your positive comments about our staff and service. I am glad that you find our renovations appealing and yes; many guests compliment the comfort of our beds. I have recently sat down with our elevator technician and have requested that we... More 

Wallingford, Connecticut
Level Contributor
96 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel was clean and the rooms were comfortable and spacious. The one complaint is that the air conditioning in the room did not work well at all, even after maintenance came to check and changed filters. I kept the curtains closed b/c the afternoon sun was on my side of the hotel, but that did not help either. Other... More 

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JD-GM-ALBHH, General Manager at Hilton Albany, responded to this review

Dear blondebass1622, Thank you for your wonderful review of the Hilton Albany on Trip Advisor. I am glad that our Catering and Sales teams serviced your event to your expectations. Thank you for your positive comments about our food and service as well. As far as the Guest Room AC goes, our new owners have had Heating and Cooling Engineers... More 

1 review
5 of 5 stars Reviewed 1 week ago via mobile

Great team here. General Manager John E. D'Adamo was courteous and diligent in his efforts to make sure everything is run correctly. I enjoyedy delicious meal in the Charter restaurant, and the great buffets during breakfast and lunch Never got to use the pool, but it was sure inviting. Can't wait to come back!

Was this review helpful? Yes
JD-GM-ALBHH, General Manager at Hilton Albany, responded to this review

Dear Michaelptrk67, Thank you for the wonderful five star review of the Hilton Albany on Trip Advisor. Needless to say that I truly appreciate your comments about our hotel and team, as well as the success you had with your conference !! I am humbled and thank you for recognizing myself. Our team here at the Hilton Albany are here... More 

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