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Hilton Albany

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40 Lodge Street, State & Lodge, Albany, NY 12207 (Formerly Hotel Albany)
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Hilton Albany
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612 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (113)
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English first
  • All months
    (612)
  • Mar-May only
    (170)
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  • Dec-Feb only
    (115)
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Orlando, Florida
Level Contributor
5 reviews
4 of 5 stars Reviewed 3 days ago NEW

The Hilton Albany is a wonderful hotel in the middle of downtown Albany. The hotel has recently been renovated. Very modern and beautiful. The rooms are spacious, the staff is always friendly, and the food is great! I love the fact that it is 2 blocks from the Hudson and there is beautiful architecture all around, including a beautiful historical... More 

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Fort Lauderdale, Florida
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

I concur with other recent reviews. The A/C was faulty and several colleagues had to change rooms because of it. The bathroom counter was dirty when I first checked in and through the stay I found trash shoved in different corners of the room and in the closet. The hairdryer was of poor quality and didn't blow warm air. Not... More 

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JD-GM-ALBHH, General Manager at Hilton Albany, responded to this review

Dear Jenner22, I have read your recent review of our hotel on Trip Advisor. I do apologize for what you encountered during your stay. I had mentioned in an earlier response that we had encountered a severe mechanical problem with one of our main AC units for our guest rooms. These repairs have been completed and additional replacements have remedied... More 

Cleveland, United States
1 review
2 of 5 stars Reviewed 4 days ago NEW

Very disappointing for a Hilton Brand. Dirty bathrooms, HVAC systems that don't work and make noise, and wait staff serving breakfast that obviously are not happy being there. Was there with two other peers and they had similar experiences. Will absolutely find another option next time we are in Albany.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
JD-GM-ALBHH, General Manager at Hilton Albany, responded to this review

Dear Tom G, I have read your recent review of our hotel. I am disappointed to have read that our service both in our dining room and guest room failed to meet your expectations. I do apologize for the problems with your AC during your stay. We did have an unforeseen and unexpected mechanical failure which truly created some discomfort... More 

Omaha, Nebraska
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 1 week ago NEW

I have been a Hilton Honors member for 11 years and this is by far the worst Hilton Property I have stayed at coast to coast. I will try to be brief. This is my fifth night here, and thankfully my last. When I checked in I had to switch rooms three times because the ac was not working properly... More 

Was this review helpful? Yes 1
JD-GM-ALBHH, General Manager at Hilton Albany, responded to this review

Dear John H, I have read your recent review of our hotel. Needless to say I am disappointed in what you had encountered during your stay this past month. The concern with the guest room AC is being remedied through some extensive mechanical repair and replacement work to the main units. I know that this doesn't make your recent stay... More 

Albany, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago

This hotel is certainly a let-down compared to other Hiltons. A few of my colleagues had to change rooms b/c of air issues, and while my room was comfortable, I couldn't get the temperature as low as I would've liked. Our conference space was also EXTREMELY warm, but we were moved into a different space mid-week. This hotel should definetely... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
JD-GM-ALBHH, General Manager at Hilton Albany, responded to this review

Dear Camille B, Thank you for your recent review of the Hilton Albany. I am sorry that you and your colleagues had experienced some inconsistencies and warmer temperatures in your guest rooms. I have included my email address below. I would like to get your full names, so that I may access your reservations and see what guest rooms had... More 

Houston, Texas
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed 1 week ago

I am very disappointed with this hotel's service. We drove from Boston and this was a stopping point for us on our drive. We had already pulled my sleeping one year old daughter and luggage from the car only for them to tell us they overbooked and had no rooms for us. They told us they booked us another room... More 

Was this review helpful? Yes 2
JD-GM-ALBHH, General Manager at Hilton Albany, responded to this review

Dear Stephanie G, I have read your review of our hotel. I am very disappointed with the lack of service you received, along with your relocation. I do apologize for the way our Front Office Team failed to meet your expectations. I would like to make this right for you; this is why I will include my direct email address... More 

1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Several guests who were in town for our anniversary (party itself at a local church) were very pleased with the accommodations at the Hilton Albany. Four of us had dinner at the hotel after the event, and really enjoyed our waiter, Romel. Not only was he courteous, and efficient, but once he found out that it was our 50th anniversary,... More 

Was this review helpful? Yes 3
JD-GM-ALBHH, General Manager at Hilton Albany, responded to this review

Dear David H, Thank you for the beautiful Five Star review of the Hilton Albany on Trip Advisor. I am very pleased that you had selected to stay at our hotel during a very joyous and special occasion. I was happy to read that you had a lovely dining experience in Charter Restaurant. I will share your positive comments with... More 

Dobbs Ferry, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Large hotels can be impersonal at times but the staff at Hilton Albany went out of their way to make our stay as enjoyable as possible. Special thanks to 'Rome I P' who went the extra mile and for whom nothing was too much trouble. The hotel is well situated, close to everything and had all the amenities we needed.... More 

Was this review helpful? Yes 1
JD-GM-ALBHH, General Manager at Hilton Albany, responded to this review

Dear Simonspeak123, Thank you for your wonderful Five Star review of the Hilton Albany on Trip Advisor. I am glad that you truly experienced a very personal and professional experience from our team members. I will especially recognize and thank Romel the next time I see him. He , along with many other Hilton Team members epitomize the Spirit of... More 

NY
Level Contributor
39 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This is a very nice hotel, centrally located in the downtown / capital district of Albany. Lobby has an open concept with a nice bar and plenty of lounge space with comfortable seating. The restaurant is located on the same floor and offers a nice menu. Rooms were clean and housed a coffee machine, microwave and refrigerator. Inside pool area... More 

Was this review helpful? Yes 1
JD-GM-ALBHH, General Manager at Hilton Albany, responded to this review

Dear BK Fischer, Thank you for your Five Star review of the Hilton Albany on Trip Advisor. I am glad the location of the hotel is convenient for you. Our Restaurant and Lounge are gaining popularity. This may be in part due to the additions of two spectacular Chefs !! Both Jared Margopoulos and Anthony Verni put a lot of... More 

Temple City, California
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We picked the Hilton because of its closeness to the state capitol building. We chose the bed & breakfast rate which worked out perfectly for us (get the made to order omelet). Check-in and check-out was fast & easy. Our room was clean and comfortable (except that the toilet seat was slightly broken). Wifi worked great. The bar was very... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
JD-GM-ALBHH, General Manager at Hilton Albany, responded to this review

Dear Irene S, Thank you for your great review of the Hilton Albany on Trip Advisor. I am glad that you were able to travel the city and have a chance to tour our New York State Capitol. Thank you for your great comments about our Hilton Breakfast Buffet !! I Love, Love, our Made to Order Omelets !!! I... More 

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